Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service thank you for sorting…
Excellent service thank you for sorting my enquiry
Good afternoon Stephen,Thanks for your five-star review, we're glad you were happy with our service and that we could help resolve your enquiry. Kind regards, Emma
5/5
TrustpilotReporting damp and mould
The person I spoke to seemed to be listening to me and made a report straight away. Seemed very helpful.
Good afternoon Karen,Thanks for your feedback, we're glad you were happy with our service and we do hope the matter is resolved soon. Kind regards, Emma
5/5
TrustpilotReally helpful and polite
Really helpful and polite. Was super quick with giving me the information needed.
Good morning Eve, thank you for your review. I am pleased to know that you have found our online team to be quick, helpful and polite. I hope that you will continue to use this method of contact should you need to speak to us in the future. Kind regards, Carol
5/5
TrustpilotThe live chat assistant was helpful and…
The live chat assistant was helpful and straight to the point. Thank you
Good morning Leah, thank you for your review. I am glad to know that the online team have been of help to you. I hope that you will continue to use the online service in the future. Kind regards, Carol
1/5
GoogleCant explain it's a joke, talking to clarion is like depression, mentally effects you the customer service so unprofessional they just chat s*** on the phone. Moved in to the property 2 month ago, intercom not working reported since day one still waiting. There lots of other issues on the property but to scared to report them. Housing officer don't want to no anything, there to busy, to much demand. I can write a essay on them.
4/5
TrustpilotThe operator was Helpful and told me…
The operator was Helpful and told me what I needed to know
Thank you Ian for taking the time to let us know that your live chat was helpful - I'll be sure to pass your review on to the team - Kind regards, Kate.
5/5
TrustpilotVery polite
Very polite, caring and extremely helpfull
Hi Natasha, thank you so much for your review. We will be sure to pass your comments on to the advisor. Kind regards, Jon
5/5
TrustpilotShe was very quick and helpful her…
She was very quick and helpful her name was Twio
Good afternoon Tracey and thanks for the great feedback after speaking to my colleague today - We really hope you continue to use our live chat service for any future queries - Kind regards, Kate.
5/5
TrustpilotReally prompt answers
Really prompt answers and made us feel valued
Good afternoon HL James, thank you for your review. I am pleased that you have received assistance today. Kind regards, Carol
5/5
TrustpilotDealt with very fast and efficiently
Good morning Tanith,I am pleased to hear that our online team dealt with your enquiry fast and efficiently, thank you for leaving a five-star review.Kind regards, Emma
5/5
TrustpilotFix my intercom
Thank you so much for the fast response
Good morning Kerrian,Thank you very much for taking the time to leave a five-star review, it's great to hear your positive feedback.Kind regards, Emma
5/5
TrustpilotTo resolve problem very quickly....
Good afternoon Yuri, thank you for your review. I am pleased to know that our online team has been able to help you. Kind regards, Carol
5/5
Trustpilotvery helpful
very helpful straight to the point very helpful
Good morning Sam,Thank you very much for letting us know that your chat was very helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotWonderful lady who was so kind and…
Wonderful lady who was so kind and helpful
That is great to hear Al, thank you for your positive review - we will be sure to pass your review on to the team.Kind regards, Emma
5/5
TrustpilotThey arranged an emergency call out…
They arranged an emergency call out straight away to hopefully solve the problem.
Good afternoon Jacqueline and thanks for taking the time to leave a review - It's good to hear that your emergency repair was arranged quickly - Kind regards, Kate.
5/5
TrustpilotUnderstanding a Situation
I missed the repairmen and they had book a new date for me.
Good afternoon Prudencio,It's good to hear we were able to assist you in rearranging your repair booking. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
5/5
Trustpilotrepair
live chat was very helpful and sorted out my repair problem
Thank you very much Carole for letting us know that our agent was very helpful, I'm glad we could assist you with your repair enquiry.Kind regards, Emma
1/5
GoogleAbsolutely useless! Would give 0 stars if possible. If ever there are issues with my flat or building, the staff avoid helping at all costs, never experienced such awful service.
5/5
TrustpilotRequesting repairs
I chatted with Katie today and she was really helpful and managed to get me 2 repairs logged today
Good morning Lorraine, thank you for your review. I am pleased that Katie has been able to help you with your repairs. I hope that you will continue to use this online facility in the future. Kind regards, Carol
1/5
GoogleHORRIFIC housing agency that needs investigating from the council or government officials. My mother lives in a property whereby the cupboards fitted are too low, she has suffered with ill-health previously and now needs to attend physiotherapy for back pain, after almost 8 months of disputes requesting to just raise the cupboards higher (paying overpriced rent) the response is 'it looks good to me', never-mind no empathy this company is borderline criminal
1/5
GoogleClarion are absolutely terrible. I regularly receive letters from them threatening legal action and repossession if I don’t pay my rent, 2 weeks after I’ve paid it and I pay my rent monthly without fail. We have also been left with out a working bath/shower tap because it’s not classed as an emergency repair. Even though I have a young baby and a child with disabilities who needs to shower daily. Disgusting.
5/5
TrustpilotSpeed and understanding
Speed and understanding of my issue made this a simple process to get sorted.
Good morning Alex, thank you for your review. I am pleased to know that our online team have been able to help you. I hope that you will continue to use this facility going forward should you need to contact us. Kind regards, Carol
5/5
TrustpilotCall (live on line chat) handled…
Call (live on line chat) handled quickly and efficiently
Thank you very much Georgia for taking the time to let us know that your live chat went so well and we do hope you will continue to use live chat for any future queries - Kind regards, Kate.
1/5
GoogleWe have been without hot water and heating for the last 3 weeks in the middle of the winter! It's unbelievable how incompetent this company and its contractor BSW are! they keep sending people who have no idea what they're doing, they're failing to identify and fix a problem one of their incompetent "plumbers" started. I have notified my MP and I'm very close to taking legal action against this heartless and incompetent company who only cares about profit.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
