Trusted Agent profile · London
★★★★★
2,223 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,223 reviews on two platforms, including 657 Google reviews rated 1.5. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick and responsive Cherie
Quick and responsive Cherie ! Needed quick answers and she quickly provided them to me
Good morning Abz - Thanks for the great review after chatting to Cherie yesterday - It's great to hear that you live chat went so well - Kind regards, Kate.
1/5
TrustpilotThe staff on phone amd chat always nice…
The staff on phone amd chat always nice just think clarion are awful with paying out what’s owed amd please don’t respond with I’llSend message to support as get Same answer all time
Good afternoon Diane,Thank you for your review, we appreciate your feedback for our agents. I'm sorry to hear about your views on Clarion, I do hope you enquiry is resolved soon. Kind regards, Emma
5/5
TrustpilotKhaye on live chat was very helpful and…
Khaye on live chat was very helpful and solved my query very fast
Good afternoon Carole - Thanks for the great feedback after chatting to Charlie today - It's good to hear your enquiry was resolved so quickly - Kind regards, Kate.
5/5
TrustpilotEasy interaction
Easy interaction. Problem solved with no fuss by John Holden.
Good afternoon Warren, thank you for your review. I am pleased that John has been able to help today. I hope that you will continue to use the online facility in the future. Kind regards, Carol
5/5
TrustpilotSo happy with the quick response on…
So happy with the quick response on Live Chat today with Yasmin. Amazing service thank you.
Good afternoon Anne and thank you very much for taking the time to let us know how well your chat, with Yasmin, went today - Kind regards, Kate.
1/5
GoogleTerrible housing association. I had reported and requested the same repair over the phone on 7 different occasions, nothing had been recorded or reported. The door frame between my living room and kitchen had been falling apart for several months. Due to the negligence concrete had chipped and fallen onto my toddlers head which resulted him ending up in A & E and needing stitches! Even after this was reported. Nobody had been in contact nor sent anyone out to us!
5/5
TrustpilotJohn Holden
The customer service representative was absolutely brilliant. Very helpful and resolved my issue.
Good afternoon Mark, thank you for your review. I am pleased to know that our online team have been of help to you today. I hope that you will continue to use the online facility should you need to contact us in future. Kind regards, Carol
5/5
TrustpilotEasy online chat and straight honestly…
Easy online chat and straight honest answers, with great advice to what I needed to do
Hi Stuart - Thanks for the great feedback and letting us know that live chat was able to help with your query - Great news! Kind regards, Kate.
5/5
TrustpilotNicholas dealt with my issue with…
Nicholas dealt with my issue with professional and was very quick to sort out my issue
Good afternoon Shareme, thank you for your review. I am pleased to know that Nicholas has been able to help you today. I hope that you will consider using this online facility again should you need to contact us. Kind regards, Carol
1/5
GoogleAbsolute joke of a company. Have been complaining for over a year on numerous problems and nothing ever gets sorted. They get paid fortunes in maintenance for the upkeep but do not actually do anything. Response time to emails are non existent and noone ever gets back to you. Your better off hitting your head against a brick wall
1/5
GoogleClarion do not even deserve this one star. Awful service, no communication and does not care for the safety of residents. Have had an open job since December 2021 leaving our tenants with an active leak and asbestos in the property. Filled official complaints and of course no response. Please avoid Clarion at all costs - KMP Solutions Ltd
5/5
TrustpilotEasy to chat with Andreas ..
Easy to chat with Andreas ... Helped me with what I required without fuss ... Thankyou
Good morning Tyrone, thank you for your review. I am pleased to know that you have found Andreas to be of assistance to you. I hope that you will consider using this facility again in the future. Kind regards, Carol
1/5
TrustpilotWaste of time
Waste of time, as they just tell you to phone, so what’s the point.
Good afternoon Mr Overland and I'm sorry to hear that you were told to contact us by telephone after using our live chat service, I understand that this can be frustrating and I hope your enquiry will be resolved soon - Kind regards, Kate.
5/5
TrustpilotI really feel happy for Clint advice…
I really feel happy for Clint advice and guidance. It’s helped me.
Good afternoon Reza, thank you for your review. I am pleased that Clint has been able to help you today. I hope that you will consider using this service in the future. Kind regards, Carol
5/5
TrustpilotMaster than making a phone call
Master than making a phone call . The rep was polite and fast to reply.
Good morning Funmi,Thanks for your five-star review, we're pleased to hear your feedback for our live chat agent.Kind regards, Emma
1/5
GoogleUnacceptable service . They constantly increase the rent but the service is becoming worse . In Grove Vale there is no lighting in the parking and the garden , the entrance doors are broken so the whole property is unsafe . The cleaning also is poor . It’s embarrassing!
Hi Kostis, sorry to hear about the issues you've experienced. We'd like to look into this, so if you email reviews@myclarionhousing.com with more details we'll be in touch to try to find a way forward.
1/5
GoogleHave been without heating for over a month now, they never used to take this long to deal with repairs. Very helpful on the phone but they never seem too follow through. In addition to this, response to emails are extremely show, even for a simple request. Very frustrating.
Hi Collette, sorry to hear about the problems you've had with your heating. We'd like to get this sorted, so please email reviews@myclarionhousing.com with details, including your full name and address, and someone from our customer services team will be in touch.
1/5
TrustpilotAs usual clarion we’re very unhelpful
As usual clarion we’re very unhelpful. No consideration for decent tenants.
Good morning Chrissy, thank you for your review. I am sorry to learn that you have felt that Clarion are unhelpful to you. I am sending you an invitation via Trustpilot. If you would like to respond including any reference number you have, we will make the relevant department aware of your review. Thank you and kind regards, Carol
5/5
TrustpilotThe Customer services advisor I spoke…
The Customer services advisor I spoke with today was helpful and very understanding of my current situation.She advised me of the next steps and made a referral on my behalf. She will follow up in the next couple of weeks. Clarion does care!
Good Morning FionaThank you for leaving a great review for Clarion. We are so pleased to hear that you have been supported by my colleagues. We shall ensure your great feedback is passed on to the team.Kind Regards
5/5
TrustpilotVery helpful and was able to offer help…
Very helpful and was able to offer help with what I needed quickly
Good morning Jamie-lee,Thank you very much for letting us know that your chat was very helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotVery helpful got what I needed done…
Very helpful got what I needed done great experience thankyou
Good morning Jenny,Thanks for your five-star review, it's good to hear that your live chat experience was great and we do hope you continue to use our online facility for any future queries.Kind regards, Emma
5/5
Trustpilotonline repairs service were great
online repairs service were great. very easy to book a repair
Good morning Carole,Good to hear we were able to assist you in booking a repair. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
5/5
TrustpilotQuick easy to use sorted my enquiries…
Quick easy to use sorted my enquiries out straight away
Good morning Kathryn,Thanks for your five-star review, we're glad you were happy with our service and that we could help resolve your enquiries.Kind regards, Emma
5/5
Trustpilotpleasant chat
a very pleasant chat and getting things sorted for me
Thank you Linda for the positive review and it's good to hear that your live chat went well.Kind regards, Emma
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