Clarion Housing Lettings London reviews

★★★★★ 1/5

Google

Started the process of buying a new build property in June 2019 was told I’d be completed by October 5th, didn’t actually get to see my property until October 26th and was consistently lied to by Clarion as to when completion would take place. Every month after chasing constantly I’d receive a holding message to tell me that they were 100% sure I’d be completed by the end of that month. My first mortgage offer expired and two days after lockdown they suddenly sprang into action and completed even though I couldn’t move because the nation was locked down. The defects they acknowledged in January 2020 before completion they then refused to fix, ripped flooring, faulty doors, faulty ventilation, faulty carpet that wasn’t attached/was fitted in multiple pieces/had bags of nails underneath, cardboard wedged into kitchen cupboards to support the work surface, incorrect wiring, leaking windows. They ignore emails for weeks at a time, would pass the buck, blame other people or covid for their poor service and general shoddy workmanship and cheap fixtures and fittings. A year on nothing has been fixed, they don’t respond, the defects they did accept they’ve now rejected. Absolute cowboys to be avoided at all costs!! They refuse to accept responsibility for anything and lie, deceive and ignore. DO NOT BUY A PROPERTY FROM THEM you will be plagued with issues that will cost you thousands to fix!!

Alanna · 25 August 2021

★★★★★ 1/5

Google

Clarion Housing is the worst repairs I have ever had. My water supply has stopped working due to a faulty water pump. We have had at least 6 'engineers' come out to fix the problem in the past week yet none of them have done so. Myself and my family haven't had a shower in 3 weeks now, my dad is disabled, my 2 year old nephew comes round for time to time and he can't have a bath. We have no water supply running to any bath or toilet so we have struggle everyday to do toilet because it doesn't flush (only after about 3 hours), we have no heating because there is no hot water as it runs through the pump as well the only cold water supply we have is through the kitchen yet Clarion housing still expect us to be reasonable with them when a few months ago they started sticking stickers on our propery which was in a 'communal area' where everyone including myself in the block of flats i live at have never heard of such thing. They demanded it be removed within a week or it will be removed by them although we never agreed with them we still complied. Although a much more serious matter when there is no water to toilets and baths when we need help Clarion housing don't want to know. We have had all 5 'engineers/plumbers' all state the same problem which was the pump yet nothing has been solved, we even had one 'plumber' from clarion housing check the water tank (which in my personal opinion anyone could have done) to see if there was water there and walked off saying well there's water there i can't do anything else. Furthermore, clariom housing workers also had the audacity to use our toilets knowing full well no toilets had any water supply to them meaning they couldn't be flushed - to me that's a slap in the face.

Vincenzo · 25 August 2021

★★★★★ 1/5

Google

If I could give zero stars I would. Terrible, terrible building management. Our intercom system hasn't been working in months, which makes it very difficult to get deliveries (very important in lockdown!). The lift breaks very often and it's the only lift we have. Basically tenants have to chase Clarion and their contractors every week. Really stressful and disappointing! Update on the intercom system: In almost a year, Clarion's contractors have been unable to fix the intercom system. Now, we have a new contractor that will replace the entire system. For the privilege of having a functioning (but even then, are we sure?) intercom system after one year, this 'social housing' association is billing residents -30k!!! How Clarion is still allowed to do business is beyond belief.

Camilla · 25 August 2021

★★★★★ 1/5

Google

Sadly got given a Clarion flat on 23rd December 2020, was allowed to turn it down as I was previously homeless. the flat was dirty and none of the preoccupation checks and applications had been done. The windows and door frames were covered in tiny flies some dead some alive, I assumed I'd clean and they'd be gone, however its not March and we still have flies. I managed to get Clarion to send out a pest controller even though they said that the flies belong to me and they are not responsible for them. but all that happens is lots of dead flies, they have been identified as drain flies, so clearly not my doing. One of the customer service advisers at Clarion said that they have record of the previous tenant reporting flies and he said he'd look into it and come back to me, guess what he didn't. like half the repairs I've asked for. I never thought I'd miss my temporary housing but I do! My poor children have been through enough without this. I feel so angry and depressed.

Vikki · 25 August 2021

★★★★★ 5/5

Trustpilot

Sandra N was very helpful and was able…

Sandra N was very helpful and was able to resolve my issue swiftly.

Sinead · 16 August 2024

★★★★★ 5/5

Trustpilot

Quick & Easy

Quickly pointed me in the right direction to get my hot water issue sorted.

Laura · 30 July 2024

★★★★★ 5/5

Trustpilot

I was on live chat with Taiwo.Who…

I was on live chat with Taiwo.Who helped me regarding Rent and my I'd number so I could log on line.

Elaine · 20 March 2024

★★★★★ 5/5

Trustpilot

Great job

Didn’t have to wait to speak to an agent. He answered my question quickly. Also lovely manner

Gemma · 4 June 2024

★★★★★ 5/5

Trustpilot

Amazing

CLINT HELPED ME ANSWER ALL MY QUESTIONS.Was polite, very helpful too. Made it so easy.

Kerri · 10 July 2024

★★★★★ 5/5

Trustpilot

Debbie in repairs was quick to help me…

Debbie in repairs was quick to help me and kept me informed of what she was doing

Tanya · 4 June 2024

★★★★★ 5/5

Trustpilot

Help agent all sorted

A short wait for a live chat agent. Explained problem, booked for repair easy peasy

Gaffgal · 9 July 2024

★★★★★ 4/5

Trustpilot

Used the online chat and it was quick…

Used the online chat and it was quick and easy. The operative was very polite.

JANINE · 9 July 2024

★★★★★ 5/5

Trustpilot

Clarion housing

Clarion housing Really help me today and took a lot of stressed of my shoulders

Leah · 9 July 2024

★★★★★ 5/5

Trustpilot

Spoke with Julia

Spoke with Julia . Gave me all the information I needed. Good customer service

Faye · 25 July 2024

★★★★★ 4/5

Trustpilot

Well sounded ok

Well sounded ok, but I doubt anything will be done, still we shall see

Christine · 25 July 2024

★★★★★ 4/5

Trustpilot

Samantha R is a great customer care…

Samantha R is a great customer care asset to Clarion.A breath of fresh air

Peter · 25 July 2024

★★★★★ 5/5

Trustpilot

Good customer service

Good customer service who took my request seriously and will handle the issue.

Karine · 7 August 2024

★★★★★ 1/5

Google

I have been experiencing asb from person above for over 3 years loads of evidence witnesses she signed a court document but is still carrying on with her behaviour which clarion are aware of forever chasing the cab are helping me the ombudsman are involved clarion asked me if I thought about moving absolutely disgusting

Tracy · 27 January 2024

★★★★★ 1/5

Google

So annoyed with clarion. They can’t even fix basic problems within the home. Having to call multiple times for the same issue. Also our 24 story block lifts have been broken for weeks. Absolutely ridiculous!!! Avoid clarion. I wish I could move

Scumbagtopia · 24 September 2024

★★★★★ 1/5

Google

Poor communication, disgraceful service and unprofessional customer service. Where do I start? If only there was an option of 0 star. For the past 10 years with clarion we've had a terrible experience. Repairs are not logged properly, repairs are incorrectly logged as complete, customer service hang the phone down, they keep rescheduling scheduled appointments and the list goes on....

Junaid · 29 September 2023

★★★★★ 5/5

Trustpilot

Operative tried her hardest to resolve…

Operative tried her hardest to resolve the issue and had good advice when she couldn’t.

Dee · 25 June 2024

★★★★★ 1/5

Google

If there was less than 1 star I would give them that rating. Absolute rubbish. Housing damp housing window leak still not fixed 2 years running. They don't know what the problem is emmm. The real reason cost to much.

Mashad · 25 August 2022

★★★★★ 5/5

Trustpilot

Clarion are always prompt to resolve…

Clarion are always prompt to resolve any issues or enquiries. All staff are very friendly an approachable.

Katie · 15 May 2024

★★★★★ 5/5

Trustpilot

very helpful

very helpful but my problems are still here but that’s a different problem

Bates · 26 July 2024