Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotCustomer support
Spoken to John Holden on the customer service chat, he was very understanding and straight to the point and has booked me in to see the correct team. Hopefully they're as good as him!
Good afternoon Toots, thank you for your review. I am glad that John was able to help you. I hope that you will consider using this method of contact should you need to speak to us in the future. Kind regards, Carol
1/5
GoogleWe are a family of 4 and we have been stuck in an overpriced "affordable housing" £1000+ rent per month 1 bedroom flat for past 7 years . When we ring up our housing association ,Clarion. we are told there is nothing they can do and to go and swap with someone else but no one wants to swap with us. No one seems to want our expensive one bed flat and one bed flats are not demand anyway. We applied on their home choice bidding website three months ago after coming across it online to try and find a home outside London . They say they get back to you in 2 weeks. Still haven't heard anything from the "lettings team" 3 MONTHS later!!! We keep calling but we never get put through to them. They NEVER respond to our emails. We see houses that we could bid for come and go. If they give us log in details we could at least feel like we are doing something to move by bidding. We have never been in arrears, we are good considerate neighbors, I worked full time and paid my rent until covid caused my redundancy. And we just get ignored by clarion unless they think we haven't paid our rent and then it's letters threatening eviction and court.
1/5
GoogleI would rather remove one of my kidneys with a rusty spoon, boil it in dog vomit, blend it, and drink the disgusting mixture back down than ever deal with this useless shower of humans ever again. Utterly incompetent, unhelpful, unsympathetic wasters.
Good Morning Christopher Thank you for your review. We are sorry that you feel this way. If there is anything we can do to assist please call us on 0300 500 8000 or you can email us at reviews@clarionhg.com and we will look in to your concerns. Kind Regards Natalie
5/5
Trustpilotchat message…
Lucy that took my online chat message was helpful in getting my repair sorted asap
Good morning Connor - thank you for your feedback. Really pleased that Lucy was able to help you with your repair. We hope you will consider using the webchat facility again in the future. Kind regards...Michelle
5/5
TrustpilotThe person I spoke with was very helpful
The person I spoke with was very understanding and did her best to action my requests
Good afternoon Joy,I am pleased that you have found our agent to be very understanding, thanks for taking the time to leave a positive review.Kind regards, Emma
5/5
TrustpilotGreat talking to then sorted my problem…
Great talking to then sorted my problem out very quick very polite and understanding couldn't wish for any better service
Good morning Julene, thank you for your review. I am pleased to know that our online team have been of assistance to you. I hope that you will continue to use this service in the future. Kind regards, Carol
5/5
TrustpilotAlways very quick response
Always very quick response, and very helpful. Always use the chat facility for ease of use. Very efficient service!
Good afternoon Dawn, thank you for your review. I am pleased that you have found our online team to be consistently helpful to you. I am glad to know that you find this efficient and quick. Kindest regards, Carol
5/5
Trustpilotthis morning
this morning I received help from john Holden on chat . To help me out about my kitchen . Many thanks for your help john . lisa
Good afternoon Max,Thank you for leaving a five-star review for our agent, we're so pleased to hear that John was able to assist you. I will share this with him now, he will really appreciate it.Kind regards, Emma
5/5
TrustpilotReport a repair online really easily.
Report a repair online really easily.Mo the operator was polite and helpful and arranged the appointment quickly
Good afternoon Liz,It's good to hear Mo was able to assist you in booking a repair. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
1/5
TrustpilotHello I been trying to get help and…
Hello I been trying to get help and advice about the windows they but to be told they want to take them back out because they messed up
Good afternoon Den - Thanks for taking the time to leave a review and I'm sorry to hear that you haven't been updated by the relevant Clarion team - Please reply to the message that I've just sent you (via Trustpilot) so that we can forward your concerns on to the relevant team as soon as possible - Kind regards, Kate.
4/5
TrustpilotThe quick response.
The quick response.Unfortunately the waiting time is pretty bad,due to health and safety and personal hygiene.
Good afternoon Sandra, thank you for your review. I hope that this gets resolved quickly for you. Kind regards, Carol
1/5
GoogleAppalling service!!! We have been waiting for a leak to be fixed for over a year and they still won’t fix it. They come and stare at it then leave. Everytime I call they make an excuse and keep rebooking random guys to come but not actually fix the problem. I’m sick to death of it. My stuff is getting ruined!!
5/5
TrustpilotExcellent service
Excellent service, lovely, kind and helpful people like Lucy gives us tenants peace of mind.
Good afternoon KJ Thompson,It's lovely to read your positive review following your chat with Lucy - I'll be sure to pass your review on to Lucy and the team Kind regards, Emma
1/5
GoogleI live in a row of 10 flats, and each flat are basically the same . Yet clarion housing is charging each of us different prices. They also don’t deal with a resident who kicks and chases cats or throws water over them. They also swear at children on the estate as well
4/5
TrustpilotThey responded quicker than I expected
They responded quicker than I expected. And hopefully the relevant team for the job will do likewise. .
Good afternoon Donovan,Thank you for taking the time to review our online service, we do hope any outstanding issues are resolved soon for you.Kind regards, Emma
5/5
TrustpilotThe person was very helpful & pointed…
The person was very helpful & pointed me to the right people to help
Hello Michelle - thank you so much for leaving your review. We are really pleased that you found the advisor helpful and they were able to assist you on this occasion. We hope you will consider using the webchat service again in the future. Kind regards...Michelle
5/5
TrustpilotVery helpful and polite
Very helpful and polite, for someone who suffers with anxiety they made me feel at ease which was lovely.
Good afternoon Laura,Thanks for taking the time to let us know how well your chat went today, we're so pleased to hear that our agent was able to assist you and make you feel at ease - .we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
1/5
GoogleSo the lock on our communal gate doesn't work & was reported by a neighbour 2months ago,Clarion sent an operative round,who took the lock away,told us it would take 2 weeks to get a new one & we heard nothing since-about a month ago the fastening post for this iron gate fell off the wall,an operative has been this morning to fix the gate,only he hasn't fixed the gate-all he has done is stuck the post back on the wall the wrong way & left..Have tried to call Clarion this morning & I may as well bang my head against a brick wall,the lady on the phone cannot tell me anything as the operative hasn't closed the fault & she doesn't have a number to ring to find out- So bodge it & scarper have struck again-surely it would be more cost effective just to replace this iron gate with a wooden one....but then common sense & Clarion don't belong in the same sentence
1/5
GoogleIf I could give this place 0 stars - i really would. 4 YEARS... FOUR WHOLE YEARS my tenant has had issues caused by a communal roof at clarion - do you think we can get anyone to do anytihng? Look at the photo for yourself at the damage its causing - no response back. Was told once the tenant didnt need to be in - then get a contact card taped to the security door of the block, not even to the tenant's door - the ombudsman is now aware of this.
1/5
GoogleAgree with other reviews, if I could rate zero stars I would. 6 months ago I reported an issue with weeds on the communal driveways and paved areas, but it seems no one from clarion talks to each other within different departments. All they do is pass the blame from one team to another and so on, so much so that I once even got a ridiculous call that these weeds were deadly? They must play a good game of Chinese whispers! 🤣 Finally after calling them every week, I was told it is not Thier responsibility but another contractors called trinity. Who have now resolved the issue thank god. 6 months. 6 months it took for one man to come round with a strimmer, I will not be paying my service charge for this time.
1/5
GoogleQuite simply the worst company I've ever had the displeasure of working with. I think it was less painful having my kidney stones removed than trying to get in contact with someone from this company who takes the slightest bit of responsibility regarding what they are actually paid to do. You ring up customer support to try and speak to someone regarding an issue and they say someone will call you back wihhin 24 hours. You will not get this call back, and if you are one of the fortunate few to get this call back it will most likely be from some other poor sod in the customer services department who also has no idea how to help you or who to divert you to. Once you are finally put through to the right department, they will say they also can't do anything right now and will give you a call back. This division (one in Norwich I believe) say they have no direct contact number and when you are given an email address do not respond. Hence starting the whole process again. Luckily I only have to pay a small service charge fee for use of a shared garden to these work shy blood suckers, as the only efficient part of the company seems to be debt collection as I was promptly informed by letter of my late payments 3 weeks after moving in to my new property. TL:DR - dreadful organisation, efficient dunnings department.
1/5
GoogleDreadful!! Costs me more money to fix any repairs they try and sort. Put a bee kitchen in and yet again it’s cost me more money to sort it out! Even though it still is not finished as still need to put new flooring down as I have a big hole missing in the floor, new kitchen cupboard doors and work surfuses. Had my hall way plastered. 3 times the really rude plaster came out, my ceiling fell down, lucky it was at night and not during the day or you would of taken them to court! Cost me more Money to have plaster taken off to then get put back on properly!! I’ve Complained and be ignored! Anti social behaviour outside the front, it’s awful! We all get terrorised by youths, to the housing to keep shutting the case! They have tenant rights, but what about the other tenants???!!! Don’t matter about us! Services charges, what on earth to I pay them for????? Nothing!! I now refuse to let them do any work on my house which I’m so glad of, they have redone peoples balcony’s, was only meant to be the floor but they have done the railings too. Lucky not mine!!! Looks like prison houses now, it’s awful! My next doors floor is now leaking! But I’m happy being the odd one out on the street! I will pay someone to do it and make it look better then the eye sore they have done!! No point complaining, all they want is your money! Biggest mistake leaving the council
1/5
GoogleAbsolutely shocking customer care, they simply don't care about the tenant, we have lost our sky signal due to scaffolding being put up around our block,sky have offered to upgrade us to sky Q for free but Clarion are refusing sky access to the inside electrical cupboard for a 15 min job, so due to Clarion putting up scaffolding & refusing access to sky we are still having to pay for a service we can't receive. Thanks a bunch Clarion what a Absolute shambles of a company you are. If I could give you zero stars I would. Absolutely disgusting treatment of tenant's.
1/5
GoogleThe worse housing association till date! Floor boards creaks bathroom toilet has mould underneath and the inspector said it is fine and I should spray mould paint on it! The whole of the toilet is rotten. Been in this house for 4 years! Appalling! Even the sockets are not strong enough that the argos people won't even install my washing in! Had clarion electric people out to sort it. They didn't even sort it. They jus said that it was jus low circulation. Now my washing machine doesn't work jus cuts out the electricity in the house. Furthermore, when you make a call and make an appointment.. they don't turn up!
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