Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWas easy to navigate around the website…
Was easy to navigate around the website to find what I needed. Adam, the advisor was extremely helpful.
Good afternoon Lisa, thank you for your review. I am glad to know that you have found Adam to be of assistance to you today. I am also pleased that you have found this to be accessible and hope that you will consider using this facility in the future. Kind regards, Carol
5/5
TrustpilotRepair enquiry
Chatted to a agent on line his name was Charlie very helpful with my enquiry and dealing with it.
Good afternoon Sue, thank you for your review. I am pleased that Charlie has been able to help you today. I hope that you will consider using the online services in the future. Kind regards, Carol
4/5
GoogleToday I spoke to clarion Operative Anzala Ahmed she was very understanding, professional, caring and very well mannered, she was able to sort out my issue quickly and efficiently. We need more operatives like you, keep up the good work 👍Thank you. …
1/5
Trustpilotno happy with the way how your staff…
no happy with the way how your staff dealt with my enquiry i never get the help i request for very disappointed
Good morning Salem, thank you for taking the time to leave a review. I am sorry that you are disappointed with the level of help given by our contact team. I am sending you an invitation via Trustpilot to share your contact details. Upon receipt of this, we will be able to see if there is anything we can do to help. Kind regards, Carol
5/5
TrustpilotSpoke with Sarah today
Spoke with Sarah today, she was so helpful and so polite, top marks, she made me feel so at ease asking for help which is a huge thing for me! Thankyou Sarah!
Thank you very much Laura for sharing your thoughts on how your enquiry was dealt with today - It's great to hear that Sarah was able to help you and I will be sure to pass your review on to Sarah and the team so thanks again - Kind regards, Kate.
1/5
GoogleAVOID AT ANY COST! UNfriendly, UNhelpful, UNresponsive and UNprofessional I imagine dealing with Clarion Housing is like showering in diarrhea, so I sincerely advise to avoid dealing with them at any cost, as it's just not worth the aggravation or upset! I could say a lot more, but it would be UNacceptable in a review.
Hi Craig, thanks for sharing your feedback. If you have a specific issue that needs resolving, please email reviews@myclarionhousing.com with details and we'll be in touch.
5/5
TrustpilotGreat friendly service
Great friendly service. Was able to get my enquiry dealt with jasmine was great to talk to
Good afternoon Liz,It's lovely to read your positive review following your chat with Yasmin, I'll be sure to pass your feedback on to the team.Kind regards, Emma
1/5
GoogleScum! Only got 1 star cause you have to give one!! I can get more sense from my 5 month old baby than these people. They expect you to use your crystal ball to find anything out. If you do get to talk to them its all lies or miscommunication's, they don't even understand their own rules and regs!!
Hi Greg, sorry to hear about the miscommunication issues you have had when trying to contact us. We would like to resolve the issues you are referring to but before we can do this we need you to provide more information along with your personal details so we can verify you. If you would kindly provide this information by personal message via our Facebook or Twitter channels that would be great - http://ow.ly/6O9b30jogRs. Many thanks.
5/5
TrustpilotNotwithstanding our on going…
Notwithstanding our on going difficulties with repairs, the IT problems, Debbie the lady who provided the chat today was very helpful, she understood our difficulties and has tried to reassure us that the Clarion organisation will be contacting us. We keep our fingers crossed
Good AfternoonThank you for leaving a great review for Clarion. We are so pleased to see that Debbie was able to assist you today. We are sorry to hear that the Cyber Security Incident has affected you. We really do appreciate your patience at this time.Kind RegardsNatalie
5/5
TrustpilotWebchat Appointment Cancellation
Needed to cancel a appointment last minute, used we chat. Extremely quick turnaround which I appreciate
Morning James - thank you for leaving your review. Really pleased that we were able to assist you today with a quick and fast resolution. We hope you will consider using this facility again in the future. Kind regards...Michelle
1/5
GoogleAwful company, never deal with issues in a timely manner . Very unprofessional. And supposedly a charity company, why are you allowing parking companies to make money from your tenants that you don't provide adequate parking for , for their sized property 🤔
Good afternoon Miss Footsie - We are keen to help you with any outstanding queries so please get in touch on 0300 500 8000 or email us at reviews@clarionhg.com - Many thanks, Kate.
1/5
GoogleMy toilet cistern broke when I was at work 2 weeks ago and my flat got totally flooded, Also severely flooded the shop below. Damage to my bathroom, hallway, kitchen bedroom and frontroom. Left without a cistern on my toliet so I cannot flush. Clarion will not send out a surveyor to assess the damage and I have to wait over a month for a replacement toilet! Absolutely disgusting service - or lack of !
1/5
GoogleAs everyone else said - corrupt and useless. Dont even try calling them, they feed you through different teams (if even picking up) until you run out of battery. I also love the generic responses they put on complaints to make it seem like there are mitigations measures in place... After 4 years of this.... There aren't.
Hello, sorry to hear about your negative experience with our call centre. If you have an enquiry that still needs resolving please contact us via social media by sending us a private message with your personal information including your full name, DOB and address and we will look to get this sorted as quickly as possible. Here is are our social media handles, Twitter: @ClarionSupport and Facebook: Clarion Housing (http://ow.ly/hNuA30jtsq3 or http://ow.ly/TkAy30jtsnV). Many thanks.
5/5
TrustpilotVery helpful
I spoke with Lucy on the live chat and she was very helpful and dealt with my queries efficiently
Good afternoon Rosaleen and thank you very much for taking the time to let us know how well your chat, with Lucy, went today - Kind regards, Kate.
5/5
TrustpilotThe person I spoke to was lovely and…
The person I spoke to was lovely and helped me get to the people I needed for my complaint
Good morning Madelyn and thanks for the great review after chatting to us today - Kind regards, Kate.
5/5
TrustpilotMy issue was solved
Khayc helped me with my issue very quickly, very pleased with the conversation and outcome.
Good afternoon Gusion,Thank you for the great review and it's good to hear that your live chat with Khayc went well.Kind regards, Emma
5/5
TrustpilotFor the first time Clarion Agent Peter…
For the first time Clarion Agent Peter give me an answer what i asking.Good costumers service.
Good morning Ronalds,Thanks for your five-star review, we're glad you were happy with the service you received from our agent, Peter and that he could help resolve your enquiry. Kind regards, Emma
5/5
TrustpilotChat advisor efficiency - 5*!
The Chat advisor was polite and extremely helpful with my enquiry, offering advice along the way.
Good afternoon Paul, It's great to hear how our agent was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
5/5
TrustpilotHelpful Clinton
I spoke with Clinton who was very helpful. He clarified some worries I had about my tenancy
Good afternoon Gillian, thank you for your review. I am pleased that Clinton has been of help to you today. Kind regards, Carol
5/5
TrustpilotFast online chat with a person
Fast online chat with a person, resolved all my issues, and was glad to get the information so easily thank you
Good afternoon Elizabeth,Thank you very much for letting us know that your chat went well and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotPeter the advisor was polite and very…
Peter the advisor was polite and very helpful and resolved my questions on the first visit awsome job
Good afternoon Peter,It is great to hear how Peter in the Web Chat team, was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
1/5
GoogleMy husband has Cancer, we have mould everywhere in this house, I’ve called to make appointments and they keep calling me to cancel them, next step is to call my solicitor’s and to get the Ombudsman involved, also court proceedings will be taking place. Disgusting treatment to a man who fought for his country.
1/5
TrustpilotVery bad service I can't put 0 because…
Very bad service I can't put 0 because not allowed,they never keep time for appointments.no good service.
Good afternoon Ashvin,Thank you for your review and I'm sorry to hear that you're unhappy with Clarion - Please contact us on 0300 500 8000 or via live chat so that we can assist you further.Kind regards, Emma
5/5
TrustpilotMy experience has not been great
My experience has not been great. Rebekah has done her job, but the issue which I need resolved has been going on for 2 years!
Good afternoon Irene, thank you for taking the time to leave a review. I am pleased that Rebekah has been able to help and I hope that this matter get resolved as quickly as possible. Kind regards, Carol
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