Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
3/5
TrustpilotNor like or dislike
Nor like or dislike . Call handled well no fault. Just not a fan of clarion and the poor quality of my new build home.
Good afternoon Laura, thank you for your review. I am pleased that the chat was handled well and you have no fault with the member of staff who dealt with your enquiry. Kind regards, Carol
1/5
GoogleHave not had an answer to my inquiry sent on the 24/10/24 about day to day charges and fire protection costs. Followed it up twice by phoning and email. Still no reply.
5/5
TrustpilotLive Chat - Kadeen
Live Chat -I chatted with Kadeen via the live chat system today, and he was very helpful in handling my query.
Good morning Kymberley,It's good to hear Kadeen was able to help with your enquiry. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
5/5
TrustpilotThe advisor was quick in response and…
The advisor was quick in response and was able to arrange appointment for me and give me helpful information and advice.
Thank you very much Bernice for the great feedback and I'll be sure to pass this review on to the team - Kind regards, Kate.
1/5
Trustpilothopeless
Poor communication. Couldn't provide an update on a job that was meant to be done over a week ago.
Good afternoon Sean,Thank you very much for taking the time to leave a review. I'm sorry that you have found our service disappointing - I do hope any outstanding matters are resolved as soon as possible for you. Kind regards, Emma
5/5
TrustpilotVery helpful and quicker than using the…
Very helpful and quicker than using the phone service And very understanding that I’m not very good with technology. She was very helpful to me.
Thank you Cindy for the great review and it's good to hear that your live chat went well.Kind regards, Emma
5/5
Trustpilotmy chat was very helpful question asked…
my chat was very helpful question asked reply very quick arranged for my aids for house requested
Good morning Bates, thank you for your review. I am glad to know that our online team have been able to assist you. I hope that you will consider using the online facilities should you need to contact us in the future. Kind regards, Carol
1/5
TrustpilotClarion do not carry out repairs…
Clarion do not carry out repairs properly or in the agreed time scale. You cannot contact anyone who can help.
Good afternoon Katrina, thank you for your review, and I am sorry to learn that you are having problems with repairs. I am sending you an invitation via Trustpilot to share your contact information. Kind regards, Carol
5/5
TrustpilotI used the online chat service which is…
I used the online chat service which is normally a headache to get through to someone. However, todays service was unbelievably quick, was able to get both repairs booked in for the same day which is great.
Good afternoon Chanel - Thanks for the positive review after booking in your repairs with us, we hope they're completed soon - Kind regards, Kate.
1/5
Trustpilotasked for new front door but had no reply
on live chat i requested a replacement front door from our old and draughty wooden one to a new pvc one but had no reply
Good morning Jim, thank you for your review. As a rule Clarion response would need to visit the property to complete an assessment of the current front door, and an appointment would be made to facilitate this. I am sending you an invitation via Trustpilot to share your contact details. Upon receipt, we will be able to look into this further for you. Kind regards, Carol
5/5
TrustpilotThey’re just so helpful
They’re just so helpful, it’s so expensive to live at the minute and housing benefit seem to be behind. We both have covid aswell as being signed off for maternity and sickness! And on top of that the flat is gorgeous. Thankyou
Hi Harry, thank you for your review. I am glad that we have been of assistance to you, and all the best in your new home. Kind regards, Carol
5/5
Trustpiloti have given 5 stars so long as the…
i have given 5 stars so long as the pest control people turn up as soon as possible..this is a major issue
Good morning Pauldulake, thank you for leaving your review. I am pleased that our housing team have been of assistance to you. Kind regards, Carol
5/5
TrustpilotIndividual dealing with my issue was…
Individual dealing with my issue was empathetic, helpful & attentive. All of this helped put me at ease about severe mould & water damage.
Good afternoon Nathan, thank you for your review. I am glad that our online team have been of assistance to you today and have made you feel better about your situation. I hope that you will consider using the online service again in the future. Kind regards, Carol
1/5
TrustpilotThe Person I was talking to cut me off
The Person I was talking to cut me off! How dare he?! I was reporting an electrical Fault which needs addressing Today! Please
Hi Antonio - I'm really sorry to hear that your chat was disconnected and I apologise for any inconvenience caused - The loss of communication could be due to communication connectivity issues, which, can happen occasionally - I apologise for the inconvenience again and please do contact us, as soon as possible, so that we can help with your electrical fault - Kind regards, Kate.
5/5
TrustpilotVery polite and gave a simple…
Very polite and gave a simple explanation,much appreciated as I'm not used to using live chats . Thanks
Good afternoon Silvia,It's good to hear we were able to assist with your enquiry, thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
1/5
GoogleYes one star because Mrs Hayley reject anytime any case is disgusting!
1/5
TrustpilotLost heating hot water in entire…
Lost heating hot water in entire building. Originally problem was reported on Tuesday it is now Saturday they haven't fixed it. They repeatedly don't fix things in time and and in doing so the problems gets worse and causing serious water damage
Good Morning MikeThank you for leaving a review for Clarion. We are sorry to hear that you have been experiencing problems with loss of heating and hot water in your building. We would like to look in to your concerns for you.Please can you respond to the email sent to you by Trustpilot requesting further details. Once we receive these back we will then be in touch to discuss your concerns with you.Kind RegardsNatalie
4/5
TrustpilotEasy to Report
I struggle on the internet so I had to ask a friend to do this for me but he said it was straight forward to report the repair and book a date and time. It was much easier than phonong as it can take a time to get through.
Good morning Brian - Thank you for taking the time to leave a review after using the online booking service. I am glad to hear that your fried could help you and found it easy to use. Thank you for your feedback. Kind regards, Pris
5/5
TrustpilotManaged to reschedule a appointment fro…
Managed to reschedule a appointment fro 2mor for my tv signal as it been a week I haven't had any telle or sky
Good morning Karen and thanks for the five-star review after chatting to us yesterday - We hope your repair is completed as soon as possible - Kind regards, Kate.
5/5
TrustpilotShe sorted the issue out didn't end the…
She sorted the issue out didn't end the chat mid conversation like the other person did
Good afternoon, thank you for your review. I am glad that you managed to get your enquiry resolved. I am sorry if there were connection issues. I hope that this does not deter you from using the service again. Kind regards, Carol
5/5
GoogleSarah H provided excellent customer service. I explained the situation with the bathtub, placed me on hold, and efficiently booked the job. Her professionalism and attention to detail made the experience very positive, and I'm overall very satisfied with the service.
4/5
Trustpilotfinally my request has been adhered to…
finally my request has been adhered to and i should be having contact with a surveyor re my issue....... hopefully
Good morning Mr Paul Vincent,Thank you for taking the time to leave a review after your recent web chat, we do hope any outstanding issues are resolved soon for you.Kind regards, Emma
1/5
GoogleAs a leaseholder, I want the best for my tenants, Clarion has got in the way of this on multiple occasions. Extortionate service charges, a complete lack of transparency, terrible communication and over complicated procedures regarding repairs. Do your absolute best to avoid Clarion.
Good morning J WS. Thank you for your review - We are sorry to hear you are unhappy with the service you have received from Clarion. Please call us on 0300 500 8000 or email us at reviews@clarionhg.com so that we can help. Many thanks, Pris
2/5
TrustpilotContact at Clarion was friendly and…
Contact at Clarion was friendly and helpful. However. there needs to be a better escalation process for emergency repairs. We have been without hot water or heat for 6 days and now have to wait a further 72 hours in order to clarify the position with Robert Heath.
Hello Brian - Thank you for your review. Sorry to hear that the wait for your repair is longer than expected. I have sent this over to the relevant team to make them aware. Sorry for the inconvenience caused. Best wishes, Pris.
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