Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBooking a plumber for a dripping tap.
Used the chat facility and got straight through to a very helpful assistant called Janice, who straight away booked a plumber for the job.
Good afternoon Nataliya - It's great to hear that your live chat went well today and we really hope you continue to use this service for any future queries - Kind regards and thanks again, Kate.
5/5
TrustpilotVery polite and understanding
Very polite and understanding, Cherie helped me and reported my issue , she was quick with responding and she was very polite
Good afternoon Paula,It's great to hear how Cherie, in the Web Chat team, was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
5/5
TrustpilotReally helpful
Spoke to a lovely lady named Jill. Was really very helpful! Didn’t take long to get through to an agent either
Good morning Tia,Thank you very much for letting us know that your chat with Jill was really very helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
1/5
TrustpilotI have been trying to get things…
I have been trying to get things repaired on my flat for years but this company does nothing about it
Good afternoon Lee,Thanks for your review and we're sincerely sorry to hear that you have unresolved repairs in your home - Please contact us on 0300 500 8000 or via live chat so that we can look in to this for you.Kind regards, Emma
5/5
TrustpilotTaiwo helped me today through the…
Taiwo helped me today through the online portal . Great service prompt reply and had a solution for me very quickly thankyou
Good afternoon Tracey, I am pleased to know that our online team has been helpful to you today. I hope that you will continue to use this facility in the future should you need to speak with us. Kind regards, Carol
4/5
TrustpilotHelpful customer support, but still a waiting game
Answered all my question and gave me advice. Told me the next steps. Just back to the waiting game now though.
Good afternoon Briony,Thank you for taking the time to review our online service - We do hope any outstanding issues are resolved soon for you.Kind regards, Emma
5/5
TrustpilotHappy with online customer service
I was connected to the live chat and was chatting to Janice who was very helpful and dealt with my repair problem quickly in the efficient manner.
Thank you very much for the great review after chatting to Janice today - It's great to hear that your enquiry was handled so well - Kind regards, Kate.
5/5
TrustpilotI found it a bit long winded but it…
I found it a bit long winded but it worked well and sorted out what I needed to know
Good afternoon Michelle, thank you for leaving your review. I am glad that you received the information needed. Kind regards, Carol
5/5
TrustpilotThe advisor (Charley) I chatted with…
The advisor (Charley) I chatted with was very polite & nice. She advised me that I could speak with customer services regarding my rent arrears. She even set it up for them to call me back. I couldn't fault her.
Good afternoon Cheryl,Thank you for leaving a five-star review for our agent. We are so pleased to hear that Charley was able to assist you. I will share this with her now, she will be delighted to receive it.Kind regards, Emma
5/5
TrustpilotI had a very good customer service from…
I had a very good customer service from Taiwon. He was very helpful, efficient and sorted everything out for me quickly
Good afternoon Dace,Thank you for the great review and it's good to hear that your live chat with Taiwo went well.Kind regards, Emma
5/5
TrustpilotExcellent operatives
I don’t normally give good reviews related to clarion housing but the two operatives who attended my property today was knowledgeable professional and more importantly treated my property and myself with respect they even cleaned up after themselves.
Good afternoon Alan,Thanks for taking the time to leave a review, we appreciate your feedback - we will be sure to pass this on to the relevant team.Kind regards, Emma
5/5
TrustpilotVery helpful and understanding with my…
Very helpful and understanding with my issue. Managed to push things along and get a response team out to the property quickly.
Good afternoon,It's great to hear that we were able to help with your enquiry, thank you for the five star review.Kind regards, Emma
5/5
TrustpilotBrilliant work Cherie
Cherie understood what I was looking for instantly and provided me with the next steps there and then.Could not have been more helpful, thank you.
Thank you very much Jason for taking the time to leave a review after chatting to my colleague, Cherie, today - I'll pass your review on to Cherie and the live chat team who will be delighted to read it - Kind regards, Kate.
3/5
TrustpilotIt took too long
It took too long. Id tried to report on line but the form wasn't working, so Id already wasted time
Hello Barbara - thank you for leaving your feedback. We are sorry that it took a long time using the webchat service. We will check to see if any issues have been reported with our portal team but hope this experience does not put you off trying this service again in the future. With kind regards...Michelle
5/5
TrustpilotLaureen was extremely helpful and…
Laureen was extremely helpful and efficient.
Good Morning LisaThank you for leaving a great review for Clarion. We are so pleased to hear that Laureen was able to assist you. We will ensure that your feedback is passed on to her. Kind RegardsNatalie
5/5
TrustpilotDebbie at Clarion live chat was so…
Debbie at Clarion live chat was so efficient, emergency repair logged and hopefully everything sorted with in 24 hours.
Good afternoon Elizabeth, Thank you very much for letting us know how Debbie was able to assist you today with your emergency repair enquiry - I'll be sure to pass your review on to Debbie and the team.Kind regards, Emma
5/5
TrustpilotA good agent makes all the difference!
The WhatsApp chat is good depending on who you get! Thankfully today I got Clint who follows through any problems,
Good morning Caroline,We really appreciate your feedback and we will be sure to pass this on to Clint and the team.Kind regards, Emma
5/5
GoogleThe lady i talked to was. Very nice and patient 😁 …
1/5
TrustpilotUnfortunately after five years of…
Unfortunately after five years of trying clarion will still not deal with a convicted burglar and drug dealers anti social behaviour and now I will have to rely on legal action to get them to obey their own rules as set out in their tenancy agreement
Good morning David,Thank you for taking the time to leave a review. So that we can help, please could you reply to the Trustpilot message that I have just sent you. Kind regards Emma
5/5
TrustpilotTaiwo responded appropriately and…
Taiwo responded appropriately and assured me our problem would be dealt with swiftly. He was also understanding about our feelings on what happened, and empathetic.
Good afternoon Steph, thank you for your review. I am pleased that our online team have been able to help you today. Kind regards, Carol
1/5
GoogleTheir Tenancy Specialist Team are incredibly incompetent, rude and unprofessional.
2/5
TrustpilotFed always having to wait for clarion…
Fed always having to wait for clarion to do something it’s always might take 30 days !!! No point as all I will get is that the time but need what I’mWaiting fir oh well nothing I can do about it
Good morning Diane,Thank you for your review, we appreciate your feedback. I am sorry to read of your frustration with our Service Level Agreements - Please contact us again via web chat if we can be of any further assistance.Kind regards, Emma
1/5
GoogleWe had an appt last Thursday for some of our blown windows to be replaced (we have 17 in total). Been trying to get these fixed for years. Appt not kept. No phone call, no explanation. After numerous phone calls was told yesterday that our job had been put on hold because of the cost. Just put our rent up £40 per month, we get nothing back
5/5
TrustpilotHelpful
I spoke to a lovely lady (Sam R) today will helped me book a repair appointment, very helpful and smooth. Thank you
Good morning Toots and thank you very much for letting us know that your live chat with Sam went so well - Kind regards, Kate.
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