Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCLARION HOUSING EXPECT THERE TENANTS TO LIVE WITH MOULD
Well clarion housing I reported mould in my property middle of last year and ALL YOU COWBOYS DO IS TREAT IT TO MOULD WASH ABSOLUTELY DISGUSTING HOW YOU EXPECT YOUR TENANTS TO LIVE WITH MOULD ESPECIALLY AFTER THE DEATH OF THST POOR LITTLE BOY!!!! All your tenants are now STANDING UP FOR THEMSELVES THEYVE HAD ENOUGH OF BEING FED YOUR TOTAL BXLLSHIT SAME HAS THIS ALLEGED CYBER ATTACK YOU ALLEGED HAPPENED AT SUCH A CONVENIENT TIME. WE ARE NOT ALL HAS THICK AND COMPLACENT HAS YOUR SELVES. My mould has been washed over a dozen times you thikos!! This needs investigating I have already logged a complaint and I will go all the way to the housing ombudsman and then legal action. YOU ARE A TOTAL JOKE.
Alan · 17 February 2023
★★★★★ 5/5
TrustpilotNice costumer service
Was. Nice lady whos arranging for me a permission, she was so polite and nice, add to me informations about what I asked via live chat.
Eszter · 19 July 2024
Agent replied · 24 August 2024
Good morning Eszter, thank you for your review. I am pleased that our online team were able to help you with your enquiry. I hope that you will continue to use this facility in the future. Kind regards, Carol
★★★★★ 5/5
TrustpilotRepair booked though chat
The person on the other end of the chat was very helpful and carried out everything that was asked of them. The persons name was Yasmin
Matthew · 17 July 2024
Agent replied · 24 August 2024
Good afternoon Matthew,Thank you very much for letting us know that your chat with Yasmin was really helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
★★★★★ 1/5
GoogleTerrible customer service - on the phone for over an hour with only 3 people in a queue. Sent me in the post 2 very different bills that are due when I was told I had overpayed and did not owe anything. Communication for a business is very important and this company unfortunately lacks that, awful service
Iasmina · 3 August 2024
★★★★★ 1/5
TrustpilotClarion are a joke
Clarion are a joke, never show for appointments never contact you to tell you thisWorse repairs team you can imagine, happy to leave tenants in homes unsuitable for living in
Peter · 1 May 2024
Agent replied · 12 June 2024
Good afternoon Peter and I'm really sorry to hear that you're not happy with Clarion - Please reply to the message that I've just sent you (via Trustpilot) so that we can help with any specific queries - Kind regards, Kate.
★★★★★ 5/5
GoogleI moved into my new home just as covid struck in March. I had rent problems and these people were amazing. They worked with me to sort it out, easing my anxiety, if I was private I'd been threatened with eviction and homelessness. They've carried out repairs and I feel very secure and happy with clarion housing. Thank you.
Blanche · 25 August 2021
Agent replied · 24 August 2024
Hi Blanche, thanks for taking the time to post a review and its's great to hear that you have had a positive experience
★★★★★ 5/5
TrustpilotPeter W professional
Peter W. professional and friendly , did help me with my problem
Alex · 23 January 2026
★★★★★ 5/5
TrustpilotClarion took my call very swiftly.
Clarion took my call very swiftly and have answered sympathetically. Problem has yet to be dealt with, but it is now a waiting game.
Rita · 16 August 2024
Agent replied · 24 August 2024
Good afternoon Rita, thank you for your review. I am pleased that your enquiry was dealt with quickly. I hope that you will continue to use the online team in the future. Kind regards, Carol
★★★★★ 5/5
TrustpilotSuperb Sarah
The Live Char - Sarah - was excellent. the reason for the 'call' was not so good as the repair team did not show up. Sarah dealt with the issue professionally and in a friendly manner. She offered a solution and expressed empathy. Excellent advisor.
ERS · 2 May 2023
Agent replied · 24 August 2024
Good afternoon,Thank you for leaving a five-star review for our agent, we really appreciate your feedback we will be sure to pass this on to Sarah.Kind regards, Emma
★★★★★ 1/5
GoogleMy neighbour below died and was decomposing for three weeks before the police broke down his door. The smell and flies was highly distressing. Would you believe that Clarion didn't fumigate the flat or communal area until three weeks after the body was removed? Myself and the third tenant called and emailed endlessly before finally coming to deep clean the place....
Best part? They denied my efforts in contacting them and made exploitative excuses for their negligence in fumigating the place in a timely manner.
I went back on full dose antidepressants during this time after tapering off my medication for 10 months. That's how traumatic the situation was.
It's been seven months now and the neighbour's door directly next to mine still has padlocks and police sticker on it just to remind me daily.
They certainly don't care. Just adding my two pence to assure everyone that they're not going mad.
Clarion is a certified blood boiling organisation.
D · 24 January 2023
★★★★★ 1/5
TrustpilotPoor customer service
Once again the customer service from this company is non existent. Quick to respond to a negative review on here but as usual nothing being said or done my actual issue.
Kev · 4 April 2024
Agent replied · 12 June 2024
Good morning Kev, thank you for leaving your review. My colleague actioned your last review, and your query has been allocated to a member of the team. I hope that you will receive a response as soon as possible. Kind regards, Carol
★★★★★ 1/5
GoogleClarion are incredibly useless! They have been in gross breach of contract and continually ignore our request for someone to come and assess our damage and to come up with a plan of action. Its been over 8 months since our ceiling collapsed and there's been zero effort from them to address the problem. Their call centres are also useless. Their subcontractors haven't got a clue as to what they're doing either and its just frustrating. If I stopped paying rent now, they'd be knocking on my door! They don't care about their tenants living conditions, just about milking as much money as possible from them. I hope Claire Miller will pay for our damages personally from the £400k salary she makes from heading a useless company.
Adil · 13 January 2023
★★★★★ 4/5
TrustpilotGood to 'speak' to a real person
Good to 'speak' to a real person - query answered quickly - now await response from Admin Team and hope it is as quick and helpful.
Fengirl · 1 July 2024
Agent replied · 24 August 2024
Good afternoon Fengirl, thank you for your review. I am pleased to know that our online team has been helpful to you today. I hope that you will continue to use this facility in the future should you need to speak with us. Kind regards, Carol
★★★★★ 5/5
GoogleThe staff have always been helpful and friendly. The maintenance crews have always been on time and left the work area clean.
Bruce · 16 October 2025
★★★★★ 1/5
GoogleClarion housing should be shut down for an abusive service and disgraceful customer service, had a flood for weeks , flat ruined and uninhabitable to live in . One thing that they are good at , THEY NEVER TELL YOU WHERE THERE LOCAL HOUSING OFFICE IS ?
Scott · 21 December 2024
★★★★★ 5/5
TrustpilotHeidi was very helpful and put my mind…
Heidi was very helpful and put my mind at ease!
KJw · 25 August 2021
Agent replied · 12 June 2024
Good AfternoonThank you for leaving a great review for Clarion. We are so pleased to hear that Heidi was able to help you. We will ensure your great feedback is passed on to her.Kind RegardsNatalie
★★★★★ 5/5
TrustpilotLive chat wonderful
I got off to bad start as neither the phone number or automated repair request workedBut after connecting with Sarah in the live chat my request was dealt with very quickly, efficiently and politely
Linda · 11 January 2024
Agent replied · 12 June 2024
Good morning Linda, thank you for leaving your review. I am sorry to learn that you had some difficulties with other methods of contact, but pleased that you have managed to get through to Sarah and she has helped you. I hope that you will use live chat again in the future. Kind regards, Carol
★★★★★ 5/5
TrustpilotBrilliant
as usual very helpful with an urgent repair. Clarion housing have always gone the extra mile for their customers better than anyone else.
Joseph · 9 August 2024
Agent replied · 24 August 2024
Good afternoon Joseph,It's great to hear we were able to assist you with booking an urgent repair. Thank you for taking the time to give feedback on our service. Kind regards, Emma
★★★★★ 1/5
GoogleVerbally assaulted by one of their workmen for simply looking at his van. Their worker was speeding in a 20 mph pedestrian zone and had the cheek to have a go at me simply for looking at him. Reg and photos of driver have been sent to police
Oliver · 26 November 2024
★★★★★ 1/5
GoogleDon’t rent with them unless you don’t mind being constantly ignored and gaslighted into believing things are being looked into… forever ignoring my emails.
Helayna · 16 September 2025
★★★★★ 1/5
TrustpilotCan’t fault the staff they in dark
Can’t fault the staff they in darkAs much as us clarion residents . So annoying that they can’t send my compensation money that was owed before this cyber attack yet can send emails about rent they don’t update as much so tennants are getting annoyed been 8 weeks I’mWaiting on moneyj
Diane · 26 July 2022
Agent replied · 12 June 2024
Good afternoon Diane and I apologise for the delay you're experiencing and for any inconvenience caused - We will be in touch as soon as we can with an update on your query. - Kind regards, Kate.
★★★★★ 5/5
TrustpilotAdam dealt with my request with…
Adam dealt with my request with professionalism, and so far i am happy with his responses. Just wait to see how Clarion deals with the repair
Trevor · 11 June 2024
Agent replied · 12 June 2024
Good morning Trevor - Thank you for taking the time to let us know that Adam was able to help yesterday - Kind regards, Kate.
★★★★★ 5/5
TrustpilotHad a query about an appointment time…
Had a query about an appointment time due to work commitments John Holden I spoke to managed to sort it out for a better date and was a great help
Will · 26 March 2024
Agent replied · 12 June 2024
Thank you Will for letting us know that John was able to rearrange your repair appointment for a more convenient time - Great news! Kind regards, Kate.
★★★★★ 5/5
GoogleDear Ms Sian Evans:
As you saw my last email below:
"Since your first and last visit to our property on 6th January 2022, we have stopped all work to wait for your confirmation to carry on the work.
As you may know, we rely on tenants to be able to afford to pay the costs.
Would you like another visit?"
You did have another visit, as if looking at my property would solve your problem.
We are still awaiting your reply.
Please help us get back to our lives. We have been intending to move into our home since Clarion came into being, some ten years ago.
Are you expecting us to die, wait for a change of law, get rid of someone, etc?
If not, please talk to us.
Sincerely yours
Ali Langroodi
Ali · 23 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
