Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotDarren L was very helpful on the web…
Darren was very helpful on the web chat, thanks again!
Hi Jennie and it's great to hear that Darren was able to help you today with your enquiry - We do hope you continue to use the online webchat service for future enquiries - Kind regards, Kate.
1/5
Trustpilotappointments are a waste of time, turn upIf they feel like it
They turn up if they feel like it. Live chat just try to keep you sweet with promises it’s still likely they will come on the day. I’m still awaiting a repair from 22/12/2023
Good morning Daniel, thank you for your review, and I am sorry to learn that you have outstanding repairs. I am sending you an invitation via Trustpilot to share your contact details with us. Upon receipt we will pass this to the relevant team for assistance. Kind regards, CarolGood afternoon Daniel, thank you for sharing your details. I can see that the most recent work order has been scheduled for the 12.7.24 and our records show that the residents have been updated. I hope that this is of assistance to you. Kind regards, Carol
5/5
TrustpilotIn hot water
I live chatted to a John Holden, regarding an emergency repair. He was quick, efficient and sorted it out straight away. Now I just have to wait for the operator to attend.
Good afternoon Kai and thanks for letting us know that your live chat with Kai went so well - We do hope that the planner contacts you soon to resolve your enquiry - Kind regards, Kate.
1/5
GoogleHad to give one star to comment but I would give them 0 stars!! The absolute worst housing association ever!!! I really don’t know how they are still running. Absolutely useless!!! Their system is always down so you can never get through to anyone when you have a problem. The only way you can get through to them is if you are paying them money, that says it all!!! Maybe we should all just stop paying our rent!!!
1/5
TrustpilotCOWBOY CLARION AT IT AGAIN
Cowboy clarion housing excuse for mould is I have continued problems with mould because I have installed WINDOW BLINDS!! What a absolute joke of a excuse I’m really glad that I have this excuse in a email in black and white. They also want a disabled person who can barely walk upstairs to climb a ladder and wipe the mould off! WHO ARE THESE PEOPLE I CANT WAIT FOR GHE OUTCOME OF THIS! COWBOY CLARION HOUSING SHOULD HANG THERE HEAD IN SHAME AND EMBARRASSMENT!!!
5/5
TrustpilotA repair request was made with clarion…
A repair request was made with clarion and an appointment was made straight away and it is always polite and helpful when the staff are dealing with your issues.
Good afternoon Js,It's good to hear we were able to assist you in booking a repair - Thanks for taking the time to give feedback on our web chat service - I'll be sure to pass your review on to the team.Kind regards, Emma
5/5
TrustpilotJulia was brilliant
Julia was brilliant. Organised an appointment for me without anu hassle. :-)
Hello Simon - Thank you for your 5 star review after using webchat today! am happy to hear that Julia was able to help and support with your appointment query. I'll be sure to pass your comments on to her - she'll be delighted. Kind regards, Pris
5/5
TrustpilotKay was very patient and helpful
Kay was very patient and helpful. Great experience
Good afternoon Iman,Thank you for taking the time to share your experience of our webchat service. So pleased to hear you found Kay very patient and helpful, she will really appreciate your feedback. Kind regards Emma
5/5
TrustpilotFound live chat very helpful as I'm at work and not able to make or receive calls.
Found live chat very helpful as I'm unable to call anyone due to being at work where phone calls are prohibited. Very polite, understanding and helpful assistant who helped with the issue I had.
Good afternoon Sarah,Thank you for taking the time to leave a review after your recent web chat, I am pleased to hear your positive feedback for our agent and that you have found our online service to be of assistance to you.Kind regards, Emma
1/5
GoogleWorst housing association ever! I live a new build 6 years old! Calls emails they never respond! Oh and the housing officer is a drip! Never listened too! All they care about is profit! Where I live in Bristol they have 2 entrances to the same block! Housing association and then the private door! 🤣 …
Hi Kyle - I'm sorry to read your review and if we can help then please contact us on 0300 500 8000 or email us at reviews@clarionhg.com - Kind regards, Pris.
5/5
TrustpilotAll good
All good , didn’t resolve my query but that’s due to different departments DWP, housing benefit , and my husbands solicitor dealing with my enquiry but overall good to work with no probs
Thanks for your feedback Donna, we're glad you were satisfied with our webchat service. Kind regards, Emma
1/5
TrustpilotCOWBOY CLARION HOUSING CONTINUALLY LYING AND TRYING THEIR BEST TO COVER UP THERE ANTICS🤣
So now cowboy clarion housing try to get out of complaints by say THEYVE LOOKED INTO THE COMPLAINTS BUT CANT FIND ANY . Well clarion housing I do keep all correspondence from your dismal excuse of a housing association and even better i get correspondence back from CLARION HOUSING STATING THAT THEYVE RECEIVED MY EMAIL. So all of these will be made available for future county court proceedings I issue against your pathetic organisation.
3/5
TrustpilotWater Leak
The live chat was answered very quickly and the staff member was polite and as helpful as she could be however a wait of 29 days to fix a water leak in the loo seems excessive. Lets hope the leak does not do any more damage while we wait
Good morning Paul,Thank you for your review and for sharing your experience of our web chat service, it is good to hear your feedback for our agent. We are sorry that we were unable to provide an earlier appointment for your repair, we do apologise for any inconvenience and thank you for your patience.Kind regards, Emma
4/5
TrustpilotDebbie at Clarion was fast to deal with…
Debbie at Clarion was fast to deal with my ongoing issue with Swale Heating. Have been without heating for 4 days due to a gas leak at a connected flat. No update from Swale. Tried calling over the weekend and on the occasion someone answered, I was cut off.
Good afternoon Jane,Thank you for your review, it is great to hear your positive feedback for our agent, Debbie. I am sorry to learn of your experience with Swale Heating - If we can help, please reply to the message that I've just sent you (via Trustpilot).Kind regards, Emma
5/5
Trustpilothit and miss
Clarion Customer service can be hit and miss, some of the team go above and beyond, some really don't give a stuffI chatted with Hollie C today on the repairs team, she was very helpful, very prompt in returning her replies and overall very goodIt's a shame they are not all like this.
Good afternoon Kim, thank you for your review. I will pass your kind words to Hollie. I can assure you that we strive to reach an excellent level of customer service, and I'm sorry to hear that you have not always found this to be the case. I hope in future we will be happy to use the online team for assistance. Kindest regards, Carol
5/5
TrustpilotVery Helpful
Samuel in their live chat team was very professional and polite, and helped me understand what to do about my inquiry and gave me details to resolve anything he couldn't help me with then and there.
Thank you very much Chloe for the great feedback and I'll be sure to pass your review on to Samuel and the team - Kind regards, Kate.
5/5
TrustpilotAngela was very helpful and efficient.
Angela was very helpful and efficient
Good Afternoon Thank you for leaving a great review for Clarion. We are so pleased to hear that you was happy with the service you received from Angela. We do hope you enjoy using our webchat service in future.Kind RegardsNatalie
5/5
TrustpilotSo easy to get through to Clarion.
I've had to contact Clarion today regarding an emergency plumbing job and I'm more than happy with the booking service and the help I received over the phone from Tracy.
Good afternoon David, thank you for your review. I am pleased that you have had a good experience today. Kind regards, Carol
5/5
TrustpilotExcellent customer service …
I was served by Anzaila from Clarion housing and she was so friendly, polite and professional, she answered all my queries to my satisfaction. I will highly recommend her services.
Thank you Rachel for letting us know that Anzaila was able to help with your enquiry today - Great news! Kind regards, Kate.
1/5
GoogleThis company is criminal. I have been left with no working toilet in my property due to Clarion trying to shirk their reponsibilities. They don’t seem to understand that a lease is a LEGALLY BINDING contract. They’ve sent four plumbers and a surveyor to my property with a script to try to intimidate me into paying for work that is their responsibility. Multiple tenants and leaseholders in my block have experienced the same treatment from them.
4/5
TrustpilotNicole was very helpful
Nicole was very helpful, thank you
Good afternoon Tanya,Thank you for your review following your chat with Nicole, I will share your feedback with the online team. Kind regards Emma
1/5
TrustpilotBin waste from previous tenant
I moved into your house and found the recycling bins full of mixed waste, you did not empty these heavy bins and expect me to roll them down 13-14 steps. Thank you clarion for resolving this issue
Good Morning GeraldineThank you for leaving a review for Clarion. We are sorry to hear that you are unhappy with the service that you have received today regarding your bins. I have raised this to the Voids team for you. I will be back in touch when I hear from them for you.Kind RegardsNatalie
5/5
TrustpilotOnline rent account
I had a query on my online rent account, and my query was answered promptly and efficiently. Sheridan was really helpful.
Hi there, thank you for taking the time to review Clarion Housing. We are happy to hear your feedback and will endeavour to provide this level of service consistently. Please do not hesitate to contact us in the future.
5/5
TrustpilotFriendly staff always helpful thank you…
Friendly staff always helpful thank you Debbie W. For support appreciate!!! Gigi
Hi Gintare - Thank you for your lovely review! Its great to see your comments after your recent contact with us. I'll definitely show this to Debbie - she'll be really pleased to see your feedback. Thanks again, Pris
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