Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful and Sympathetic Customer Service Advisor
The operator I spoke with was very polite and helpful, she informed me of what she was doing and also that she had asked for me to be assisted as a matter of urgency which I really appreciated.
Good afternoon Joy and thanks for taking the time to let us know about your live chat experience, with us, today - We do hope that the relevant team assist you as soon as possible - Kind regards, Kate.
5/5
TrustpilotRob from the complex team
Rob from the complex team just fitted a new kitchen new door and frame ect ect great guy has done a fantastic job could not be happier with all the work he has done
Good morning Phil,Thanks for taking the time to let us know how well Rob from the Complex Works team completed repairs at your home - The team will really appreciate the feedback so I will send it over to them straight away.Kind regards, Emma
5/5
TrustpilotChat
I was surprised and pleased that from start to finish Clint( my advisor) was direct and answered my question in a direct and professional way..All sound information given.
Good morning,It's great to hear how Clint, in the Web Chat team, was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
1/5
GoogleAbsolute waste of spaces clarion are a joke
5/5
TrustpilotKatie on the chat service was amazingly…
Katie on the chat service was amazingly helpful and everything was sorted in minutes. Thanks Katie.
Good Morning Nikki. Thank you for leaving us positive feedback regarding your interaction with Katie. We will ensure that this is forwarded through. Kind Regards
5/5
TrustpilotHelpful
Helpful Only downside was having to wait for a contact and replies to my messages was very slow but she helped me with the information that I needed
Good afternoon Charlotte,Thank you for taking the time to share your experience of our web chat service and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
4/5
TrustpilotYou know this is all bull ******
You know this is all bull ****** , praising people , companies , for doing the job that they are paid to do , It really has turned into a snowflake world
Hi David - I'm sorry to hear that you're not keen on us asking for feedback, however, we do appreciate your time in doing so and we invite comments on our services to improve things for our customers in the future! Kind regards and thanks again, Kate.
1/5
GoogleHorrific company. Left scaffolding abandoned on the outside of the building for months, causing damage to several flats as well as our outside broadband cable. Any complaints we made were responded to in the most half baked manner possible. The building itself is poorly maintained with significant damp and leak problems, but god forbid they do anything to fix this. If I could give them less than 1 star I would. Avoid at all costs.
5/5
TrustpilotOnline Chat
Reported a couple of repairs online via the chat and I wasn’t sure what to report it under on the website Sam R helped me get these both booked in. Thankyou for your help
Hi Sophie - It's good to hear that your live chat went so well today and that Samantha was able to help with your repair appointments - Kind regards, Kate.
4/5
TrustpilotReasonably quick
Reasonably quick, although was made to give my details to log into my Clarion account then made to give them all over again for Live Chat .. get a grip .. fairly easy to use.
Thank you Paul for taking the time to leave a review and we'll pass your comments on to the management team for future improvement feedback - Kind regards and thanks again, Kate.
5/5
TrustpilotOption to message
I do not like talking to strangers on the phone as this makes me very anxious and I end up agreeing to a payment plan I can't afford.To be able to live chat through messages is amazing, and I felt like I could sort my arrears out without feeling pressured.
Good Morning FayeThank you for leaving a great review for Clarion. We are so pleased to hear that you felt much more comfortable talking to someone on webchat compared to through our contact centre. We do hope you enjoy using our webchat service again in future.Kind RegardsNatalie
5/5
TrustpilotDaren was really helpful
Daren was really helpful. Much appreciated.
Thank you Customer for your five-star review after chatting to Daren today - It's good to hear that Daren could help - Thanks again, Kate.
5/5
TrustpilotKatie was amazing helping me today…
Katie was amazing helping me today thank you so much
Hi Nataleigh and thanks for the five-star feedback after chatting to Katie today - I know that Katie and the team will be delighted to read your review so I will send it over to them straight away. Many thanks, Kate.
1/5
TrustpilotClarion just don't give a damn!
I have been chasing Clarion since February with regards to a repair. My parents property shares a Clarion fence - which has been falling down for some time. Clarion couldn't care less and contacting them is proving a waste of time. Disgusting company that don't care.
Thank you Oliver for taking the time to leave a review and I'm sorry to hear that a fence repair at your parents' property is taking some time to resolve. Please reply to the message that I've just sent you (via Trustpilot) if we can help further - Kind regards, Kate.
1/5
GoogleBe careful of this company. I moved into a property since September 11th and I have moved in with someone else’s gas and electric debt. Electric issue eventually got sorted but it is now September 22nd and the gas debt again not mine had not been cleared. Very unhappy and unprofessional of them to do this to anyone. Promises and pathetic apologie which have caused nothing but stress and distress to a asthmatic.
5/5
TrustpilotPoliteness
Politeness, no forcefullness or agression which when I have got through to organisations it is what I have faced - very supportive and wanting a healthy outcome
Good morning M Gullick, thank you for taking the time to leave a review. I am pleased to know that you have found this to be a positive interaction. I hope that you will consider using this facility again in the future. Kind regards, Carol
1/5
GoogleThe houses they build are made of material weaker than tissue paper. Everything breaks. They refuse to fix anything but up the service charger. They definitely use blind inspectors to check once the build work is done, because the quality of the build is appalling. I will never live in a new build again, all thanks to Clarion
4/5
TrustpilotSharn was very helpful and polite
Sharn was very helpful and polite, and answered any questions, thank you
Good Afternoon CherieThank you for leaving a great review for Clarion. We are so pleased to hear that Sharn was able to assist you today. We shall ensure your great feedback is passed on to her.Kind RegardsNatalie
1/5
GoogleOur key fobs stopped working 2 months ago and these useless £#!%s haven't replaced them yet no matter how many times we've asked them to. Someone else jammed our building open (probably because they had the exact same issue) so we could get in but now Clarion has fixed the door but not replaced our key fobs!! Do you expect me to sleep outside if ringing random flats doesn't let me into the building?
1/5
GoogleAbsolutely useless. If this was a fair economy these guys would be out of business years ago. Leasehold properties need more government intervention. Unfortunately they have their hands in each others pockets. Please anyone who is doing a review also do one on truspilot. Somehow they have 4* on there. Fake reviews maybe?
Hello Vegan Guy. I am sorry to hear that you are unhappy with the service provided by Clarion. We are here to help. Please contact us on 0300 500 8000 or email us at reviews@clarionhg.com so that we can assist further - Kind regards, Pris.
5/5
TrustpilotRepairs
Contacting repairs and using the chat is so easy and they are always helpful, Whether the work actually gets done or not is a different issue!
Good afternoon Faye - thank you so much for leaving your review. We are really pleased to hear how much you enjoy using our webchat service and how helpful you find the advisors. With kind regards...Michelle
5/5
Trustpilotwent to live chat to ask for repair
went to live chat to ask for repair . very quick to respond very polite and repair booked very easily by Samantha R many thanks
Thank you very much Valerie for taking the time to leave a five-star review after using our online services, it's great to hear how Samantha was able to help with your repair enquiry.Kind regards, Emma
5/5
TrustpilotDebbie in repairs was very helpful to…
Debbie in repairs was very helpful to me sorted out my problem and got me an appointment .good efficient service from Debbie in repairs department.
Thank you very much Kathleen for letting us know how Debbie was able to assist you with your recent repair enquiry - I'll be sure to pass your review on to Debbie and the team.Kind regards, Emma
1/5
Google-1 rating if I could.. They cancel appointments and reassign them so I’m cancelling the time off work to come home for repairs only to get a text the night before saying it’s booked.. wasting my time they don’t stick to appointments or follow through on appointments. You can’t even get through after 6pm to find out what’s going on.. unhelpful and unprofessional
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