Clarion Housing Lettings London reviews

★★★★★ 1/5

Google

Clarion is the most awful money grabbing, uncaring company ever. For my shared ownership made us feel like we couldn't raise any issues when getting house, as hundreds of people who wanted a house, so accept any issue with house or will offer to someone else. The online system doesn't work, phone lines always hard to hear anyone, constant cracking on phone line. I feel so lucky to have a house, but I just can't believe how badly they have treated us, making us feel stupid and isolated that we can't raise any issues.

Katiejane · 25 August 2023

★★★★★ 2/5

Google

I used to be a Mercian tenant, got moved to Circle, then to Clarion. Since being with Clarion, the standard of care and support has dropped immensely. My housing contract is very old and covers things no longer covered in more recent contracts, but they will not honour my contract. They are impossible to contact, their phone lines are down (and have been for some weeks), their on-line 'chat' function does not function. The scope of their website 'reporting repairs' functions are limited, clumsy to use, allow only limited characters to explain and then will not actually submit your request saying that all mandatory fields are not completed, when they most definitely are. Their site pop-up message is that 'If this problem persists, contact customer services', which you cannot do as their phone lines are down (and have been for some several weeks' and the on-line 'chat' function doesn't function. As a tenant I feel unvalued, uncared for and unprotected.

Judith · 25 August 2023

★★★★★ 1/5

Google

Every year we report serious mould issues in our property in every room of our flat and the fact we have a seriously vulnerable 4 year old child with underlining heart conditions and Clarion ignore this and do not fix the underlining problem on our roof. We have reported this for over 6-7 years and we keep stressing each time that our children keep developing serious coughs/croup and nothing is done. Neglecting us year after year with no official fix to our roof where the water is entering our walls and an additional waste water leak from the upstairs flats toilet!! just empty promises and constant visits from Clarion representatives with mould wash bottles telling us to just throw a bit of bleach on the walls. We’re contacting our local MPs and news papers because the service is disgusting, no family should have to suffer the way we are. Avoid living under Clarion Housing at all costs as the service is shocking and they will not look after you at all!!!!!!

Ashley · 25 August 2023

★★★★★ 1/5

Google

I saw water leak was coming through round LED ceiling mounted light my bathroom again, again, again. I saw the water leak was coming through round light in the bathroom on the 4th February 2023 about 8.18pm. The bathroom bulb was replaced on 28th December 2022. I have been living here for ten years. I hate living in my house here. My neighbour’s upstairs from his upper floor I feel they ruined my comfort home because bad service for weak repair, poor quality plumbing service. It is very, very disgraceful poor conditions and disrepair. Nightmare experience as a tenant of a property by Clarion housing association. A lack of care and respect for social housing tenants by social landlords; a failure to properly disrepair, leaks, mould, no quality plumber, poor conditions and water leak coming through my bathroom. The water leaking from the light in my ceiling bathroom. Water leaking from any light fixture is hazardous.

Joanna · 25 August 2023

★★★★★ 1/5

Google

I cannot express how badly I have been treated in regards to getting some support. I have been raising concerns for more than three months and no one has helped me. I’ve called countless time explaining that I need access to a bay in our local community. I have always been told that someone will contact me. Honestly I’m sick a tired no one has contacted me and then I was told my months of complaints has never been reported and they don’t know why it’s not in the system. I want to speak to management or a complaints team and that gets me no where as no one has contacted me. Honestly maybe they don’t even read their reviews. It’s a disgusting service they provide. I put many written complaints through their website which neither gets escalated or put into a filing system.

Tasnia · 25 August 2023

★★★★★ 1/5

Google

Been in a clarion property for ten years and has got worse from the start. We have been waiting for a surveyor for 18 months. We have asked for repairs to be assessed. We have a big damp issue and various other problems in the property and now have recently been told this has caused my daughter asthma. My wife is registered for mobility and struggles with pain in her back and legs frequently, we call and email but are always told someone will call back. I have had to take my family to my parents on many occasions because of the poor conditions. I have today asked my mp to help as clarion have failed to call back again this week as promised. I would advise anyone thinking of moving in to a clarion property to look into them first. We have lived in private rent and with another social housing in the last 25 years. And i can honestly say that if id have known before hand id have rather moved into a tent.

John · 25 August 2023

★★★★★ 1/5

Google

disgrace of a so called housing company. customer service is shocking and they dont know what is going on most of the time very unorganised, asked for the property officers contact email or phone number was told they are not allowed to give it out asked for ceo contact details to send complaint too was told they are not allowed to give that out either and tenants can only deal with customer service! this company are housing some of society's most vuneable and leaving them in dangerous conditions but the big bosses are living their best lives and dont want to be contacted by their tenants is absolutely shocking and this company isnt adequate enough to house people nor do they care about their tenants safety or wellbeing. I dont know how they were regulated by the government in 2021 but something not right is going on and its poor tenants caught up in it. sort yourselves out clarion you've left my disabled friend without a working boiler for nearly 2 weeks and you moved them in with dangerous electrics live wires hanging out the bottom of the boiler! you didnt do any safety checks before moving them in nor have you contacted since to do a basic tenant welfare check especially as you are fully aware of the dangerous condition they were moved into and had no working boiler since too.

T · 25 August 2023

★★★★★ 1/5

Google

Clarion are a disgrace of a company and should be STOPPED from Operating in England, They are on purpose destroying buildings by not repairing them over years, and are in serious breach of contract of service charges, I have already reported Clarion to the Housing Ombudsman for negligence, failed works being carried out and repairs that are never carried out. All their staff are incompetent and have no idea who to delegate work to. Housing, Customer Service, Service Charges, Complaints, they are all useless. I have contacted now solicitors who are dealing with a disrepair I raised with Clarion in 2019 and still not fixed, and also have sent court papers to the High Court Tribunal to recover all costs for services charges, and I hope people reading this review will do the same. Clarion should be stopped as a company and have CEO Clare Miller be put in prison for gross neglect of residents. Clarion Should receive the highest penalty for breach of data security with their breach last year due to Cyber Security and also a fine for failed GDPR requests. I will be reporting Clarion also to the ITV news team who have already been in contact with Clarion over negligence and poor management of their buildings. Clarion I will see you in court. Kind regards Konrad

Konrad · 25 August 2023

★★★★★ 1/5

Google

Hello sorry to hear about others plight with Clarion .not surprised to read them though :-( Here’s another ! For the last six years, my family have had to endure; no constant heating or hot water in our property;the longest time we went without either, completely. was over a month. This was in deep winter Clarion EVENTUALLY sorted this problem but only a few months ago! Prior to this; I had received three, brand new boiler replacements , however the leak still persists this is despite me telling them - it wasn’t the boiler !!!!! My house is still leaking from kitchen along the wall to the downstairs toilet :- all covered in black mould. One of my daughters & I suffer from asthma this dangerous to our health . I have lost count of the amount of years, resources , surveyors & Contractors who have been to my property. They agree to mention all this to someone else , leave & nothing gets done This “property”has seen more water than Noah’s arc & continues to do so ! I have ALWAYS paid my rent on time which like many others, is a hard enough struggle to achieve. I have had to go on Long-term sick due to the stress , anxiety & depression; as a direct result of Clarion’s continual breach of their own contract & negligence. The unhelpful & often rude staff .members make the whole process of reporting repair services & customer complaints so complicated ,stressful & Unprofessional, I imagine most people give up or die in the process of trying. I have also been glassed in the face & chest by known Clarion residences I received 17 stitches. Clarion have REFUSED to help me & my family with this life -changing attack . I still have to live in the same street as my assailant’s to this day . I’m terrified & suffer from Post traumatic syndrome. Anxiety & depression I feel suicidal @ times. Clarion continue to completely disregard their responsibilities as Landlords but continue to charge their exorbitant rents & increasing them, however I expect the “service” they “provide” will continue to atrocious!

CAZ · 25 August 2023

★★★★★ 1/5

Google

Dire service!! Have been trying to get my fencing sorted for some time now. Neighbour has taken down boundary fencing leaning my garden unsafe and unusable. Was reported weeks back. . Hundreds lost in time off work and no one turns up to look at the works… untold phone calls and emails and missed appointments…. Just a firm of messers. Phoned the other day and waited a long time in the queue to be dealt with by a lady with a screaming baby in the background. Needless to say she had to end the call and never bothered to call back. Not paying full rent now until I have a usable and safe garden. Poor poor show that you should be very ashamed of. No one has a good word to say for Clarion. . Where are your standards??

Louise · 25 August 2023

★★★★★ 1/5

Google

I have a report from tv engineer to confirm poor signal from the communal aerial. 4 weeks after sending this to Clarion. They deflected by sending out an electrician and he confirmed nothing he could do. It is the aerial team. But the aerial team had the cheek to send feedback that I need to returne my TV and get someone to help me! How rude and patronising can they be when the aerial team have not even come out to look themselves. I have common sense and done all checks I can do my myself for 4 weeks now (which includes retuning the tv) all Clarion can say is they have put another report case through making them aware I have retuned my tv. Patronising company that needs to grow up and be professional and truly learn how to learn, acknowledge and support their community. This current position (can't even call it service) is not acceptable. Especially when I asked for the complaint details and how to contact the ombudsman and the advisor asked me what an ombudsman?!! Alot of learning and improvement needed drastically!!

Mel · 25 August 2023

★★★★★ 1/5

Google

I moved into a clarion housing property five years ago and now have two folders full of pictures and complaints from a wide range of issues. ( leaks, mould, broken leaking windows after new windows put in, led falling off the roof after a new roof was fitted, collapsing ceiling in my kids bedroom they refused to send a surveyor out to so I had to pay for myself, gaps in the roof after new roof fitted so birds nested in my roof, crumbing pointing after new windows and roof fitted not done ) because of the repairs department your lucky to be less than 40 in the waiting queue. Your wait weeks for the appointment, only for somebody not qualified to do the job to turn up. Your have to call numerous times for all the jobs your ever require and be messed around. Operatives will not be available when they are booked in with you, or they won’t have the parts. Or the person on the phone will have no idea what your talking about. If you get fed up of chasing and do the work yourself your be accused of “ making the job worse yourself “ and therefore they won’t reimburse you. If your lucky to get the job completed often it’s of a poor or satisfactory quality. I’ve spoken to many other tenants and never heard a good thing about clarion. There’s a support group online full of other fed up tenants. Clarion do not value there tenants or their property’s. We are all just a number and they feel we should be grateful we have a roof over our heads no matter what the state of it. If your considering to go with a clarion housing property.. don’t save yourself the agro

Nicole · 25 August 2023

★★★★★ 5/5

Google

Absolutely brilliantly helpful at all times. Spoke to Mark the benefits help gentleman. Really helpful and very supportive. Many thanks and very kind regards.

Wendy · 26 February 2024

★★★★★ 5/5

Trustpilot

I spoke with Julia

I spoke with Julia. My ceiling collapsed after multiple leaks, its been ongoing for a long time. All emergency plumbers who came out just looked and left. Julia had a plumber to me within 20 minutes.

Daisy · 15 May 2024

★★★★★ 1/5

Google

Moved in in 2021 last tenant had severed the cable that’s connected to the cable adapter and main network box that the main block shares, this has been going on for four years and had hindered me from employment which has caused me to be depressed for the past four year because I have unable to to provide for myself my mental has be very terrible since moving in.

Ore · 26 April 2024

★★★★★ 1/5

Google

Would give 0 stars if possible. Absolutely abhorrent customer services making promises they can’t keep and leaving tenants in awful conditions whilst waiting for emergency repairs. To think they are making a profit off of their services and running a successful business is disgusting. Horribly managed system, fronting their unorganised maintenance service with poor agents on the phone that must have to take the brunt of anger from tenants, subjecting even more people to horrible conditions. Disgraceful

Kieran · 29 October 2023

★★★★★ 1/5

Trustpilot

If I could vote it minus I would

If I could vote it minus I would - Clarion fail to meet the duties of a competent landlord - properties to be in a fit habitable state of repair. Engineers fail to turn up when scheduled, appointments are then rescheduled for months later leaving residence/tenants in properties that effecttheir health

Clare · 16 May 2023

★★★★★ 4/5

Trustpilot

Charley was very helpful in booking my…

Charley was very helpful in booking my appoitment

Steven · 25 November 2022

★★★★★ 4/5

Trustpilot

Live Chat with real people

I was able to communicate with a real person using live chat who assisted me with some new repairs. The person (JH) agreed a repair date with me and sent immediate text confirmation with the repair ref number.

Michelle · 25 March 2024

★★★★★ 5/5

Trustpilot

Thank you Dom that you helped me so…

Thank you Dom that you helped me so quick , can’t be more happier with service! Appreciate!Gigi

Gintare · 3 September 2021

★★★★★ 1/5

Google

Worst company I have ever come across in terms of repairs and housing association. I have had a roof leak since December and nothing has been done. Being a roofer myself I have give them all the info they needed, and yet its been 10 months and 2 visits a not even a scaffolding has been put up. Absolute joke of a company. Stay clear

Darrel · 25 August 2021

★★★★★ 1/5

Trustpilot

Still waiting for a response to my…

Still waiting for a response to my complaint a week later I'm still waiting for area manager to call.....STILL NO Call regarding repairs not up to standard said would call within 5 days that's up now!!!!

RENEE · 25 April 2024

★★★★★ 3/5

Trustpilot

The customer service representative was…

The customer service representative was polite but overall it took over 45mins for my Live Chat to be answered, this is way too long just waiting.Must do better, employ more people Clarion it’s not rocket science.

Paul · 22 April 2024

★★★★★ 5/5

Trustpilot

Since joining clarion

Since joining clarion, they are incredibly quick with responding to any issues you may have. My issue was responded to the next day by someone coming to the block of flats. Very happy

Megan · 16 June 2024