5/5
TrustpilotRyan was very helpful
Ryan was very helpful and sorted my query very efficiently.
Agent replied · 12 June 2024
Hi Servio and thanks for the five-star feedback after contacting us today and chatting to Ryan - Kind regards, Kate.
Trusted Agent profile · London
Clarion Housing Lettings London reviews
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleI don't know how they get away with treating tenants the way that they do. We are a family of 6 crammed into a small 3 bedroom rat infested house. Have had to contact the housing ombudsman and solicitors due to their complete ignorance and not getting anything sorted. So many phone calls and time off work, sleepless nights and stress 😩. Sick and tired of them. They do not deserve 1 star 😤 we are fuming.
1/5
TrustpilotAwful repairs team…
The customer service and repairs team is just simply awful. Our building has had a broken parking gate for well over three months now and nothing is being done by Clarion, even after numerous complaints and logs by different leaseholders. All you get is "please allow 5 days" every time. It's a security risk plus the insurance is void. Not that they care..
Agent replied · 24 August 2024
Good morning Kevin and I'm really sorry to hear that there is an outstanding repair to communal gates at your building - Please reply to the message that I have just sent to you (via Trustpilot) so that we can help as soon as possible - Many thanks, Kate.
5/5
TrustpilotSpoke to Lucy on online chat
Spoke to Lucy on online chat. Answered my query quickly and was very polite
Agent replied · 24 August 2024
Hi Stephen - lovely review! I am glad that Lucy from the webchat team was able to help and support you with your query! I'll be sure to send this over to her, Thank you for sharing your experience with us. Best wishes, Pris
5/5
TrustpilotAngela was very helpful
Angela was very helpful. My issues were booked in fast.
Agent replied · 12 June 2024
Good AfternoonThank you for leaving a great review for Clarion. We are so pleased to hear that Angela was able to quickly resolve your query for you.Kind RegardsNatalie
5/5
TrustpilotExcellent Customer Service
I just registered my account online but the middle letter of my name was incorrect. I managed to chat to an agent who rectified the mistake immediately. Excellent 5 star customer service.
Agent replied · 24 August 2024
Hello Excalibur - thank you so much for leaving your positive feedback. Really pleased that our colleagues were able to help you on this occasion. We hope you will consider using this facility again in the future. With kind regards...Michelle
1/5
GoogleAm trying to contact clarion in call but they can’t find my details. only on www.clarion.con website I only can chat and am paying rent like a account they told me to do on chat website. I wanna come to the office to be make sure am paying the rent in r8 place bez they not taking auto direct debit they said they their offices is not open. I wanna come here and to be sure if am paying rights place.
1/5
GoogleAwful, no help at all, the personal touch has gone, no more housing officers allocated to your area, all changed during the fake cyber attack, which I found out were employing people for new roles during the cyber attack???, but No one could get through about their needs, I'm mentally unwell as is my daughter,,I've been a Tennant for 30 years , the housing is a disgrace no stars !!!! I was told I would be moved due to health reasons but no one cares until your dead, but soon ring you about your rent account, it's not working we need the personal touch back , think of your loyal older tenants, we are suffering, apparently all housing goes to local authority it's an absolute disgrace an we have no quality of life, and this should not be happening 😢 Clarion have been all over the news an absolute disgrace !!! 0 stars
1/5
Google100% the worst housing association in the UK. The rats, the mould, the terrible treatment of tenants and the horrible communication is just a few of thousands of reasons why Clarion housing is a sad excuse for a housing association their telephone line sounds as if it is ran by a bunch of teenagers. I find it revolting how their tenants are struggling living in aspectos contaminated houses and it really shows the lack of humanity, this is Clarions responsibility and they should not be able to allow people to suffer further. They are doing this to myself and thousands of people. WE NEED A FIX!
1/5
Google140 days for muteal exhange! Told we have been approved but can't sign anyone up! To then find out people have been moved with hand written tenancies, after putting there paper in months after us, after speaking to clarions pointless Facebook page, they agreed to sent emails ( along side the ones I've been sending daily ) I was told that I couldn't get update and only the clarion tennent get updates.. so if this is true, the person dealing with our exchanged has broken data protection and lied to us .... if this is wrong and she hasn't then the people on the Facebook chat are also liars.
1/5
GoogleWhat unprofessional management in bow East London, they just sit on their backsides all day and do nothing, they should get out of the office and see what's going on. They must release the residents pay good money and get nothing back but promises. And now they have put up the service charges to cover the cyber attack they had, but it doesn't stop them buying new electric vans for their employees to on their lazy backsides or give thier lazy management a pay rise. CLARION OR 🤡 CLOWNS
1/5
GoogleBeen waiting for a year for a tree to be chopped down, also been told even though I’ve lived here as a tenant for 28years and never had any work done to my kitchen and bathroom wot so ever unless it’s smashed to bits it will not be updated. That came from my housing officer stephanie at woodhall farm Hemel Hempstead. Gardeners are dreadful,rubbish everywhere, totally disgraceful service from clarion all round.withholding rent will be the next step….. and a email to Claire miller.
1/5
GoogleDisgraceful inhumane housing association. Since I moved into my home I’ve had nothing but issues. The property was unfit to live in and I had to constantly complain to get anything done. Now since September last year I have been complaining as my neighbour is living in extremely unhygienic conditions and hoarding tons of rubbish inside his home and it caused loads of flies which were entering my home everyday and causing me and my children distress. I sent clarion pictures and proof and they have done nothing at all. My other neighbour helped to remove the rubbish (which filled up all of the big bins outside , the caretaker actually thought someone had flytipped it was that bad )but now it is building back up as the neighbour doesn’t put it out and the flies are getting worse again. It has been almost 7 months since my first complaint and no action has been taken. Makes me sick to my stomach that these flies are breeding on dirty rubbish in someone’s home and then coming into mine 😡I have to keep my windows shut to try and minimise how many can get in , however the small ones still find their way in.
1/5
GoogleBeen council tenant nearly 30 years and clarion housing worst association I've ever had to deal with reported toilet not working 2 weeks agreed to come out 30/08/22 waited in all morning for appointment 8 till 1. Having a special needs daughter who doesn't understand not to use it, then when rang clarion to see where they are was tod they didn't have the correct num even thou they had rang my wife back on the 16th Aug to confirm booking. Now we have to wait another week with no toilet
1/5
GoogleI would’ve thought homes get checked over before privately rented out? I’ve had no hot water since I’ve moved in, I’ve been calling them at least 3 TIMES A DAY FOR A WHOLE WEEK, they say someone will see me and nobody shows up. It’s against the law to not address no hot water for this long…The integrated cooker I have has no markings on the dials which can be a major fire and safety hazard as I don’t have a clue how hot I’m using the oven. They don’t care about the well-being and safety of their tenants, I haven’t been with Clarion for a month yet and I’m regretting renting with them, awful experience and I literally BEG anyone to avoid renting with them.
1/5
GoogleGot to be the worst company in the world! Pre-Covid their customer service was a joke, during COVID the COVID excuses came out.... now the excuse is a cyber attack that happened months ago! The cyber attack is just today's excuse for extremely poor communication, they ignore emails for weeks and months! Dealing with this company is like pulling teeth. Do NOT buy a house with this company involved, you have been warned. Cannot wait for the day our shared ownership house is sold, and I never have to deal with this company ever again. Clarion: don't bother with the generic reply with the phone number, you're ignoring our phone calls and emails already!
1/5
GoogleThis company should be investigated. They are happy for my daughter and her partner to live in a ground floor 2 bed flat with my 3 grandchildren with black mold everywhere, Japanese knotweed growing through the bathroom wall so much so that the tiles fall off into the bath, one time with my granddaughter in the bath at that time. The fire brigade has condemned the property due to having to pass through the kitchen for the only access out of the flat. A PROPERTY surveyor also has condemned the property due to dampness in every room and all clarion said was "It is due to you all breathing", WHAT A PATHETIC EXCUSE. This company needs to be closed down and every employee who has allowed this dangerous situation to continue should face court proceedings and be fined and sacked and never be allowed to work in housing again. Also Make them homeless.
1/5
GoogleI reported my mothers kitchen light on the 9th of January as it was having problems switching on and the appointment would be 3rd February Today on arrival mum tells me that her light is not switching on at all now I pulled the cord but the lady said she would email I thanked her and said I would call the maintenance line myself On calling the maintenance line the first person put the phone down, I called back and explained that mum is booked in for the 3rd February but needs it fixed now as she has cataracts and can barely see with the light on The gentleman said that it is not an emergency and they would not be attending today So for me it is an emergency and they should be coming out to replace the light fitting or fix it !!!! MY MUM CANT SEE PROPERLY!!!! So if she burns herself would that be ok ???? I THINK NOT 😡 DISGUSTING!!!! If tenants didn’t pay their rents etc they would work fast to get them out The maintenance always takes weeks or months or years like the fencing !!!! Outside light near main entrance , heating leaking radiators the list can go on !!! MAYA ANGELOU COURT CHINGFORD LONDON E4 9HQ
1/5
GoogleBeyond disgusted with Clarion. They don't turn up for repair appointments or turn up at completely the wrong time. Trying to get through to the repairs team is impossible. You just get put through to an emergency call handling company who can't help with anything. My appointment was between 12 and 5 today but they turned up at 8 while I was on the school run. Rearrange the appointment again but their piece of paper says 1st of November, 12 to 5 but the system at Clarion says its an am appointment!!!!! Can't get hold of repairs to clarify. Useless!!!!
1/5
GoogleI don't leave many reviews but I have to leave one about Clarion Housing. I have never - in my entire long life - dealt with a company that is that horrible to residents and treats them like animals (hold on - animals are better off). I literally cannot list the number of issues that they put residents through and their lack of customer service. They ignore requests, fail to repair basics like entrance doors and charge fees for services that they haven't provided. They put residents in danger.
1/5
GoogleDeserves 0/5 worst housing association i have ever come across, staff do not care the night shift agents should be fired honestly. They do not care if there are vulnerable people in the property, they do not care about how many calls or emails are sent. The most un compassionate people i've come across in my life. The govt should investigate this association because its run by selfish people. I will most likely open up a court case on this company due to how shockingly they have behaved.
1/5
GoogleMy mum is a secured tenant, she is disabled and her windows are rotting so when its winter its pretty cold in her house she has to leave the heating on 24/7 and paid £1000 from dec-mar 23 , she doesnt feel the heating at all as the frames of the windows are letting lot of wind in. Her living room radiators also stopped working since Dec 22 and they are yet to come back to replace it but no one came back, we called a few times and I was on hold for 1&2 hours was transferred from 1 department to another then they hung up on me 2 times, no reference number was given to me at all for the job they said they have raised and no one called back after cutting the line off. This housing association makes me feel sick as they dont care about their vulnarable residents at all, my mums front door lock is also so stiff she can not even close the door after her, all the door at this estate was replaced but her was left out and they said that we were not due for a replacement , I dont get it , they replace the door for the whole estate but left us! You make us sick seriously
1/5
GoogleI have had serve damp in my house for the last 6 months as you guys can see from the images. I have raised this with clarion a number of times it’s spreading everywhere in my house and they said they would send a Surveyor to look at it but there’s never a follow up from what should happen afterwards or a solution. The smell of the damp is very strong and I’m now even breathing it in which is obviously very bad for you. When I moved in here these are they things that should be checked. By far the worst housing association I’ve encountered. I can only imagine what other residents are going through. This should be an emergency but isn’t treated like one. My advice to anyone thinking about getting a place through clarion would be a huge mistake you’re better off going private in my opinion. They level of service provided for residents is despicable. I have more video footages which Isn’t letting me upload on here.
1/5
GoogleSimply the worst HA in the UK! How can the government allow such continuous unprofessionalism and incompetence? Impossible to get correct information. Obviously a high turnover of staff and no hand overs. Repairs take weeks or months instead of days. No clear communication between departments. No clear compensation system. Complaints regularly lost and when handled a staff member's version is considered to be the truth rather than the tenants, even if a blatant lie. And now a cyber attack is the excuse for months of ever worse service. AVOID AT ALL COSTS.
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