Clarion Housing Lettings London reviews

★★★★★ 1/5

Trustpilot

HORRID

HIHI IM HIGHLY VUNERABLE CHRONICALLY ILL EVERYONE I SPOKE TO A LADY WH SEEMED KEEN TO HELP NAMED" JANE .S"AFTER ONE QUESTION ANSWERED INCORRECTLY BECAUSE SHE COULD NOT BE BOTHERED TO DEAL WITH IT.SHE ASKED IF THEIR WERE ANYTHING ELSE.I LISTED THEM, TOLD ME MERRY CHRISTMAS AND ENDED THE CHAT!!! I HOPE SHE READ THIS,IT REALLY HURT MY FEELINGS .IM EXTREMELY DISABLED.

Madison-Camila · 13 December 2022

★★★★★ 5/5

Trustpilot

Julia was fantastic to deal with and…

Julia was fantastic to deal with and has booked two engineers very quickly for next week.

Daniel · 27 September 2022

★★★★★ 1/5

Google

Unbelievable, sold our shared ownership flat on 8/3/24, not only are they saying it can take up to 12 weeks to refund us the extra rent we paid and service charge but they are still charging our account (when we are no longer living there). If this doesn’t get resolved shortly I will be going to the housing ombudsman and reporting them. Particularly shame on Nneoma Bellanfante on for her complete lack of customer service/support.

Heather · 26 April 2024

★★★★★ 5/5

Trustpilot

Straightforward and Simple

Peter at Clarion Housing was assigned via on line chat. He was very polite and helpful with regards to my queries. He provided me with all the information needed to assist me with my concerns. All straightforward and simple. Thank you.

K · 30 May 2024

★★★★★ 5/5

Trustpilot

Hollie was great and resolved my query…

Hollie was great and resolved my query swiftly. Great service as always.

Stuart · 13 February 2023

★★★★★ 5/5

Trustpilot

I reported an issue to Clarion housing

I reported an issue to Clarion housing, Sarah was most helpful in dealing with the issue

Michael · 17 September 2022

★★★★★ 5/5

Trustpilot

Priscilla was very helpful and sealed…

Priscilla was very helpful and sealed with my repairs request efficiently thank you

Tracey · 3 January 2023

★★★★★ 1/5

Trustpilot

Clarion just ignores urgent repairs

The response or lack thereof is shocking with Clarion. We have had a broken intercom system for three weeks now (it breaks roughly once a year (NACD system)), with multiple residents reporting it. Each resident get's told that Clarion doesn't know about the fault and then communication goes silent and they stop communicating. A neighbour has missed a crucial medical delivery! The treatment of leaseholders is just shocking when it comes to faults.

Kevin · 23 April 2021

★★★★★ 5/5

Google

Paul the electrician came to replace some of our house plugs on the 11th September 2025 , he was caring, understanding and efficient, we are very happy with the repairs and a big thank you

Isilda · 16 October 2025

★★★★★ 1/5

Google

I have for the past year had nothing but problems with this company, I moved in a year ago to find the property was crawling with fleas I binned everything, they did nothing told it was my problem! Hello should you not make sure your properties are in a decent condition to be rented out?!??! Revolting, moving on from that and the new carpets and floors I had to replace as they were crawling with fleas I now have to put up with the degenerates from the other flats smoking weed outside my flat which is coming through the vents and into my property being inhaled by my children, there are usually 10 + men in the car park smokimg weed who don’t even live here, Clarion have done nothing just pass the buck, police have attendended and some have been cautioned but they are not silly and have look outs. Last week I arrived home to find one of the residents had vomited over my door, door mat and all up the stairs that lead to the first floor by my flat. I have mobility problems and I don’t need this in my life trying to jump into my property when I’m on the waiting list for two hip replacements and trying to catapult and lift my children into the property whilst standing in sick. I hate these people I hate living here. You are useless!! You let people live in misery. My two children think we live in some sort of drug land! My 11 year old goes to a fantastic school is well educated and knows what these people are doing, I do not need her witnessing this sort of behaviour being exposed to them shouting profanities!!!!!!!!!! Still waiting for them to pick up phone disgusting service 2 hours and counting!!!

Lucy · 26 August 2018

★★★★★ 5/5

Trustpilot

Faith was very reassuring and answered…

Faith was very reassuring and answered my questions politely and professionally. She also reassured me.

Debbie · 11 October 2022

★★★★★ 5/5

Trustpilot

Charley was a great help and has passed…

Charley was a great help and has passed my concerns forward to the relevant teams.

Daniel · 5 October 2022

★★★★★ 5/5

Trustpilot

Appointment cancellation

Debbie was very helpful and accommodating, dealt with my query quickly and efficiently

Jennifer · 19 December 2022

★★★★★ 5/5

Trustpilot

Adam was helpful and super quick to…

Adam was helpful and super quick to handle my requests.

JK · 27 March 2023

★★★★★ 1/5

Google

Clarion Housing is so rubbish. I've been having mice for over 5 years now absolutely terrible they need to be sued

Florence · 16 February 2026

★★★★★ 5/5

Trustpilot

The Clarion Housing website has option…

The Clarion Housing website has option of live chat and it's very handy service. The queue time for this service is short. The customer service adviser genuinely helps in resolving your query and are knowledgeable. Overall good experience.

Muzammil · 9 July 2024

★★★★★ 5/5

Trustpilot

Hollie was very helpful dealing with my…

Hollie was very helpful dealing with my querie very polite

Isobel · 15 March 2023

★★★★★ 5/5

Trustpilot

I spoke to Bradley about a loft…

I spoke to Bradley about a loft insulation enquiry. He was very helpful and quick at responding to me.

Kim · 7 March 2022

★★★★★ 1/5

Google

Terrible customer service, never get anything done. Waiting over a year for simple repairs. Have to call daily for months before anyone will actually try to help you. Worst experience with a company ever.

Matt · 16 October 2025

★★★★★ 5/5

Trustpilot

I still got no hot water

I still got no hot water. I went out to get some gas While out the engineer called. Did not call me.Left a note. I still have no hot water. Can you find a better company than Smith and Byford??

David · 24 May 2024

★★★★★ 5/5

Trustpilot

Euella was helpful

Euella was helpful, even though I didn't get the answer I wanted. Euella was very polite & helpful.

Cheryl · 19 April 2022

★★★★★ 4/5

Google

Hi there. I’ve got an email last month that i’ve finally got a council house after years of waiting. Nobody called me for a viewing yet and i’ve been a few times to the house to see if someone is working there but every time no one was there. So, how long does it take to see the house or to receive a good news? I’ve been waiting for ages😭

RxDee · 25 August 2021

★★★★★ 1/5

Google

I live in Leybridge court 6 th floor, I have water leaking from upstairs flat since 15-12-2021 , it has been leaking 24 hours non stop every day, reported by me and the tenant upstairs several times but nothing has been done so far apart from lots of excuse. Just written to local Lewisham MP Janet Daby to see if she could help.

Monghung · 25 August 2022

★★★★★ 5/5

Trustpilot

Jenny was very quick I changing my…

Jenny was very quick I changing my appointment for me to a day I could do. Very helpful and polite

Karen · 22 December 2021