Clarion Housing Lettings London reviews

★★★★★ 1/5

Google

One of the worst housing association you can come across, no appointments for repair at all, I always have to chase them. The repairment team attitude stinks

Kolsuma · 18 January 2026

★★★★★ 1/5

Trustpilot

Waited half an hour then was cut off

Waited half an hour then was cut off, had trouble being able to find out details for my blind parent just to find the job I was told to chase up by the technician wasn’t even booked putting my parents safety in jeopardy!! Very poor

Lisa · 11 April 2024

★★★★★ 5/5

Trustpilot

Wonderful quick response to my issue…

Wonderful quick response to my issue today but all sorted now and feel a lot happier, thank you Joy

Anne · 15 July 2022

★★★★★ 1/5

Trustpilot

Appalling service from Clarion repairs!!!!

Absolutely appalling customer service! Broken car park gates in Banbury Park E17 that have been reported several times by almost everyone in the building! First reported in June and no one has even come to have a look!

Shareen · 15 August 2024

★★★★★ 1/5

Google

eldery couple let with raw sewage in bathroom after workmen flooded home Clarion Housing did nothing to help..i have written to the CEO and cc my local MP into the email this is what needs to be done from now on i may not have degree but the words HEALTH AND SAFETY needs to be address and clarion have failed a eldery couple and sent no one from the office to help or even look at the problem absolute disgraceful act from them for the times we live in

The · 26 August 2019

★★★★★ 1/5

Google

Left us with no heating or hot water in the middle of winter for 2 weeks and counting. They contract out boiler repairs to BSW and consider it job well done. After BSW left us with broken boiler after two separate engineer visits (third one coming up next week!!) Clarion offered a compensation of £10/day for every day after an initial 7 day period. Nevermind that as private renters we're paying regular London rent in what is effectively an uninhabitable flat with temperatures dropping under 10 degrees at night. After complaining about this several times, and receiving no written communication in return, I received a couple phone calls from their complaints team who DIDN'T offer the installation of an electric showers or to provide us with electric heaters - NO - they called to spend 15 minutes confirming that the boiler was indeed not functional as BSW marked it in their system as fixed (despite scheduling further appointments and ordering further replacement parts....). I mean there is a heavy leak coming from the boiler whenever it's switched on, it trips the electrics (how is this not a safety hazard is beyond me), not to mention it doesn't heat the water or heaters ANYWAY, and both engineers told us it's in such poor shape it will probably need replacing altogether. If I had any hopes Clarion would reimburse I'd take a hotel or AirBnB somewhere, however I've been told they won't even reimburse the bloody gym membership we had to pay in order to be able to shower somewhere.

Lenka · 26 August 2019

★★★★★ 1/5

Google

i sent a request for repairs to my window about 3 weeks ago. Currently i cant shut my main bedroom window and im hoping that if i post on here i may get a response as ive tried through the main website on other matters before and equally got no response! i am a leaseholder but would like to know the process for these repairs. Its also extremely noisy not being able to shut the window so i am unable to sleep properly.

Sheenagh · 26 August 2019

★★★★★ 1/5

Google

On the 16th January 2013, I moved into what I thought would be a lovely two bedroom ground floor flat with a lovely garden in North chingford. When I moved in everything seemed so perfect. As the weeks went on and I was filling the house up with more furniture, I noticed there was mould growing on all window frames. I contacted circle 33 (which was they names of the housing association before they changed their name to Clarion in 2018) and told them about this issue. The dispatched someone quite quickly which I was please about. On arrival he told me I needed correct wall air vents as my home didn’t have any and new radiators. After this I never heard back from them. As time went on I contacted them again as it go considerably worse. They done a mould was which consisted of washing the mould away and putting a special paint over it. But within days it would appear again! This has been going on for 6 years now and They do the same this (mould wash) this year I was so fed up as all the wood work in my home would collapse due to soggy conditions and mould growing on them, and my kids toys had to get thrown away as the mould would reach into their toy box. I have a 6 year old boy and a 5 year old girl. My son now has to use asthma pumps and my daughter has a constant runny nose when the mould get worse in Autumn and winter. Their soon is so small that they have to come sleep in a room full of mould!! I made a number of complaints to clarion and asking them to do a mould wash or even sort this problem out by changing my windows and giving my home the correct vents that they need but they never dispatch anyone and they say they would phone me back but I get nothing. Everyday when I open my eyes, it feels like I’m stuck in this horror house that I hate living in. I’m now constantly upset by this and feel like a horrible mum as I’m making my kids live in this. I need this matter resolved as I feel like I’m hitting a brick wall all the time. Im so unimpressed by how clarion has treated me and my children. I have pictures to prove the horrible state of my windows and walls which will be attached. SHAME ON YOU clarion!

Cherelle · 26 August 2019

★★★★★ 1/5

Google

We moved out of our home which was on an estate managed by Clarion Housing and as such we had to pay a monthly maintenance fee. When we moved out on the 8th July I contacted Clarion to request the £263.88 that out account was in credit be refunded to us. Now 44 days down the line and having contacted Clarion every week to find out when our money is, we still haven't received a penny of our money back. HOW LONG DOES IT TAKE TO WRITE A CHEQUE!? We will be taking this to court, as Clarion Housing appear to be unwilling to resolve this issue. Can only say I'm just glad we no longer live in a house slave to this incompetent organisation.

Karl · 26 August 2019

★★★★★ 1/5

Google

The worst customer service imaginable. They literally ignore emails, lose repair requests, no follow through on issues so you can never resolve an issue with the person you spoke to initially even when they request that you call them back! No call backs when promised. Wrong contact email address given out. Some staff are very pleasant but some are far from pleasant. The list is endless. They wonder why residents get so upset with them. It is sheer frustration at the general incompetence of the organisation. Come on Clarion pull your socks up and strive to lead the way in customer service in this sector!

Paul · 26 August 2019

★★★★★ 1/5

Google

Appalling company. Take no ownership of anything that requires fixing. Send you round in circles, even gave us a fake email address after saying we can't arrange a repair over the phone, when there is no other option of contact that works!! The staff of the phone literally do anything to get you off the phone as quick as possible. "Email this address" "Use this form" "Sorry we can't talk to you if your name isn't on the paperwork" Had an emergency plumbing repair, where we had to call out a plumber instead, even though it was a building fault, but leaving it any longer would have caused thousands of pounds of damage. They are now avoiding coming out to fix the wall or repay the costs, so this may become a legal issue.

Andy · 26 August 2019

★★★★★ 1/5

Google

The customer service is the worst I've ever seen. You're put on hold for a LONG time only to be connected to someone who has no clue how to answer your queries. They sound confused even picking up the call, so clearly Clarion is doing a very poor job training their staff members. Every single time you call, you have to repeat yourself from the beginning over and over again and even then your issue isn't resolved. I've honestly never felt so frustrated with a company before. Terrible management! Clearly they lack competency in communication and organisational skills. I can only hope they fire the person who is in charge of that right now and hire someone that can get the job done! Until then, I'm sure they'll continue to get the worst ratings online. Wish this could be a ZERO rating instead of a 1.

Wayfarer · 26 August 2019

★★★★★ 1/5

Google

Literally ignoring all requests for repairs. We have a broken main door (security issue), which several people have requested be fixed, still nothing after 2 weeks. A broken fire door which slammed shut (so the people on that floor decided to prop it open). To stop us becoming the next Grenfell tower, I contacted twice to ask them to fix and 6 months later they have failed to do so. A leaking pipe in the communal area. I requested this to be fixed twice. They fixed after about 2 weeks of allowing the leak to do a lot of damage to floors and carpet and the smell still lingers now. A truly useless company. It is not a coincidence that all our requests for repairs are not being dealt with. they are choosing to ignore them. Try to avoid this company if you find out they will be your housing association.

David · 26 August 2019

★★★★★ 1/5

Google

Maybe we should all get together and tell our stories to newspapers? I've experienced nothing but inept repairs from their contractors. Complained/reported/rang (charged)/emailed, etc. Such a long process to get work done. They love to send someone to assess what you've already explained (several times - including previous visits for the same job) they take pictures and disappear again. Why? So that they can say they met the legal obligation of timescale on job. It is manipulation, plain and simple by housing corps only interested in rent not the customer. Totally unacceptable. My mum (pensioner) has developed COPD from living with damp/fungi over 2 years - still not resolved. Repairs are shabby and not completed to a standard that resolves problem. Even simple jobs such as clearing guttering. If enough people speak up they will have to change or face court action and public shame.

Tracey-anne · 26 August 2019

★★★★★ 5/5

Trustpilot

Very good service customer respond and…

Very good service customer respond and solve my problem straightaway

Mostafa · 29 May 2026

★★★★★ 1/5

Google

Clarion refuse to fix my rotten windows. I've complained for 5 years and still nothing has been done. The windows are getting worse and worse every year. They are a bully company. Even when I asked nicely at the start they did nothing, so basically they are just using me for profit instead of fixing the issues with the flat, it should have been left empty from the start not offered. If you are offered a property through clarion avoid them, they will ruin your life and love doing nothing to help you. Had I known it was going to be this way from the start I would never have accepted the property but all my things are up in the flat now and they have me trapped and it's ruining my life consuming me. They are just a awful pathetic organisation who have money from exploiting tenants, they don't earn money legitimately, they ruin lives to make profit.

Elliott · 27 January 2024

★★★★★ 5/5

Trustpilot

Thanks Taiwo

Thanks Taiwo - not just a tenant treated as a person. Thank you!

Jennie · 3 February 2023

★★★★★ 5/5

Trustpilot

Raising a repair for elderly neighbour

I was raising a repair for my 86yr old Neighbour, Sarah was very very helpful and very efficient.Great service from her!

Jackie · 3 March 2022

★★★★★ 5/5

Trustpilot

Very good help

Answers all my questions thank you Katherine much appreciated very good at her job thank you

Fiona · 15 October 2022

★★★★★ 5/5

Trustpilot

Prompt service

Did not have to wait very long. Prompt service.Ladies were very helpful and informative Thank you

Sarita · 4 October 2022

★★★★★ 5/5

Trustpilot

Problems

It was efficiently dealt with,Sarah was polite and helpful and considerately rearranged my appointment when I realised it was not convenient.

Js · 14 February 2022

★★★★★ 4/5

Trustpilot

You are only getting 4 stars

You are only getting 4 stars because of Samuel. Amazing and you need to keep hold of him, Customer service at its best. He has been the most informative and helpful advisors I have spoken to over the last few weeks. Clairion itself - shocking,

Always · 19 March 2024

★★★★★ 5/5

Trustpilot

Great customer service…

I used chat because I couldn't find the option I needed on the phone and was unsure my email had been received. My query was dealt with quickly and efficiently and my mind was put at rest. Excellent customer service. Thank you

Carol · 15 May 2024

★★★★★ 1/5

Google

Unbelievable, sold our shared ownership flat on 8/3/24, not only are they saying it can take up to 12 weeks to refund us the extra rent we paid and service charge but they are still charging our account (when we are no longer living there). If this doesn’t get resolved shortly I will be going to the housing ombudsman and reporting them. Particularly shame on Nneoma Bellanfante on for her complete lack of customer service/support.

Heather · 26 April 2024