Clarion Housing Lettings London reviews

★★★★★ 5/5

Trustpilot

Sorted

The operative - Dominic was very informative and sorted out my enquiry immediately.

Nosa · 1 June 2023

★★★★★ 5/5

Trustpilot

Jenny was absolutely amazing....…

Jenny was absolutely amazing to deal with - so professional and helpful. Wish everyone was as great to deal with!

Anne-marie · 26 September 2022

★★★★★ 5/5

Trustpilot

Rhianna was quick to answer and…

Rhianna was quick to answer and provided me with all the information I needed at the time thank you

Paul · 4 November 2022

★★★★★ 1/5

Google

what a shambles of an association, customer services are rude they threaten to stop your services when their 3rd party engineers mess up, then today they choose to leave a card on my wellington boots which are outside my front door which no other member of the public or building has to pass by unless they are actually knocking on my door and are saying that these pose a threat - REALLY how petty are YOU clarion housing how about you go fix some peoples proper issues

Jamie · 25 August 2020

★★★★★ 1/5

Google

I’m not one to complain, I’ve been in my property for 5 months and it’s been terrible trying to get hold of clarion we haven’t been told who to contact now we have moved it. We have been allowed in our home and then we struggle to speak to people I’m still waiting for a call back which was meant to come through 2 days ago... my whole road have had issues with this company. It’s a shame I ignored all the reviews when I signed everything with clarion as the sales team I had were amazing! Then I’ve been dropped after the sale make you feel like you’ve been scammed !!! FUMING

Josh · 25 August 2020

★★★★★ 1/5

Google

Clarion sufferer. Clarion housing sold me a firetrap new build house with severe structural defects. The whole development has moved out more than one occasion. My family was forced to move out twice within two years of being built because the property was unfit for purpose. Latest investigation proves there's no fire protection in between neighbouring homes, no fire resistance in loft and cavities, No structural safety and insulation missing throughout the whole property, floors cavities etc. Clarion housing are fully aware that families are living in Death traps. No action taken just cover ups. Google search Clarion housing fire risk developments! Go to images. "Not to be trusted"

The · 25 August 2020

★★★★★ 1/5

Google

-0 stars is the rating Clarion deserve. I have complained about having structural problems with the shared house I live in since Jan 2017, despite this problem occurring years ago. This has led to leaks from the flat upstairs arguments with my neighbour because her child spends the majority of the day running around in house and the noise is unbearable! Clarion have done nothing to inspect our homes or at least mine. Take a look at this gap between their floor and my ceiling. Despite speaking to two different housing officers, it doesn't look like anything will be done unless the ceiling caves in and that's when I will seek legal action. :)

Ivery · 25 August 2020

★★★★★ 1/5

Google

From past two months waiting for someone to call me regarding noise issue and tenancy breach issue. because of this noise problem me and my family unable to sleep weather its day or night, this problem make me so depress that now i m taking psychological treatment and taking sleeping tablets. i have sent several emails but not a single phone call from anyone, its like Clarion dont care at all of well being of their residence. paying them so much service charges and rent and they ignore emails and phone calls. what should i do? i cant live like that

Sumair · 25 August 2020

★★★★★ 1/5

Google

The worst housing association ever! We have been reporting an external leaking overflow for several years causing structural damage to the property and causing a significant nuisance to the neighbours and I. Both Circle 33 and Clarion have failed to resolve the matter. More recently, on 22.10.19, I notified my incompetent housing officer Buki Taylor of a leak from my bathroom ceiling and sent her pictures. Buki Taylor never answers her calls, fails to reply to voicemail and txt messages. I have been ringing her all day and not once have I spoken to her. This morning the bathroom ceiling collapsed and also collapsed on me later in the day whilst waiting on contractors, no call, no contact! After spending a wasted day off work as no one arrived, I called Out Of Hours again who advised me the job was handed over to Clarion at 08.34 but Clarion failed to follow up with me. I will follow this up and also want Buki Taylor to be spoken to about her role as a housing officer, professionalism and Health and Safety

Ioanna · 25 August 2020

★★★★★ 3/5

Google

The whole housing association is such a disappointment! They are not consistent. I was left in a cold house with my two young children with neither heating nor hot water and their so called emergency service team won't come until after 24 hours. Emergency service my foot! In this pandemic period when everyone stays in doors, I was left in a cold house with neither heating nor hot water! When you're owing them as little as a pound they won't t stop calling you but when it's time for them to do their own part they will treat you as if you are begging them for food or money. What a shame on the whole housing association! My candid advice is that you remove the emergency services cos its not working as you are only wasting money.

Toyin · 25 August 2020

★★★★★ 1/5

Google

Supposed to be doing a house swap into a home owned by Clarion. Our paper work has been done our housing association have given us the okay but Clarion been messing around for months when all they need to do is send some paper work but can't even sort themselves out to do. If it's this bad just trying to move were debating if it's worth it anymore. The customer service is disgusting and if I could give 0 stars I would

Sai · 25 August 2020

★★★★★ 1/5

Google

Clarion Housing has a 1.6 star customer approval rating on Google Reviews for a very good and clear reason - Clarion has no functional customer/tenant service. It’s like dealing with The Borg, systemically inhuman and so massive you feel powerless and at the mercy of a machine that does not care about their tenants - hence, their poor customer service reviews. And Clarion seems to have no external pressure to improve their services outside of tenants crying out into a vacuum, no one is listening.

H · 25 August 2020

★★★★★ 1/5

Google

CLARION HOUSING IS A CRIMINAL COMPANY. We have been requesting an exterior structural work for 1 year and we are still waiting. Several time they postponed the appointment by weeks, they did not show up and last time, after telling me we do not need to be home to carry out the job, upon my return I found a not under the door saying the job was not done because we where not at home. If I could, I would give 0 stars. Clarion Housing is the worst thing ever happen to me and my family. We were so happy when we purchased the house but living in an area under the control of these criminals is horrible. They want to get paid on time otherwise they screw your credit score but they do not do any work. EDIT: Do not bother replying to the email address they provide below each review. It's completely useless and one more opportunity to see how incompetent they are.

Luca · 25 August 2020

★★★★★ 1/5

Google

I cannot express enough how much YOU SHOULD NOT buy/rent from Clarion. They do not solve any problems for you, leave you on hold for hours and then go home and leave you on hold. Its been 2 months and they still haven't solved a very important issue for me and they ignore emails and phone calls. They leave out vital, decision changing information and when you complain, they ignore you. You pay them an awful lot of money for absolutely nothing and poor service.

Gemma · 25 August 2020

★★★★★ 1/5

Google

Been with circle 33 for 20 years and I never complaint once or had any issues. Then clarion housing appeared. Worst customer service and contractors ever. The Drains contractor director lady it's a horrid lying human. Complaining to clarion they said they have an excellent Google review, we must be using a different Google cause there isn't a single positive review. With circle you used to have your housing officer were you could chase any issues but not with clarion. Its just a horrible service all around filled with lies and phantom appointments . If you need repairs from clarion good luck you will need it.

Andria · 25 August 2020

★★★★★ 1/5

Google

Since they started managing the property I live the service has been terrible we are trying to fix a leak for over an YEAR and now the room is all Mouldy, Last attempt of contact was more and 10 days ago and only had an automatic reply. First experience with them was waiting 4 weeks to have an “engineer” coming to my property to check my washing machine which took another 2 weeks to replace it (had to keep calling everyday).

Heitor · 25 August 2020

★★★★★ 1/5

Google

Rubbish contractors. I had to pay for a real plumber to come and unblock my sink that has been blocked since February because clarion plumber can’t be bothered to come with a machine even when I advised them to on the phone. I reported the issue again and 2 weeks later no one attended and when i called back to report it again the answer I received from the call centre was to sort it myself with a plunger. If it was that simple i wasn’t going to report it!!

Sara · 25 August 2020

★★★★★ 1/5

Google

Absolute scam, a racket and a farce.Never do the work their paid to do. Persistently rude and passively threatening. For example, they never respond to any communication even though we’re urgently and desperately trying to address a major fire safety issue for the whole building and every tenant in it. We have children living here for gods sake. Then they finally respond and say stop contacting us so often or it will take us even longer!!! Basically threatening to make it worse if we don’t shut up!! Now wait for the copy and paste response from them underneath this saying we should email them. Look at every other review down the list with the same response. They don’t care. We’ve already emailed 100s of times and no response. We need to take this to someone who regulates them like the RSH and other authorities.

Diarmuid · 25 August 2020

★★★★★ 1/5

Google

Sent email to customer services for assistance on Feb 11. Only automated response received. After 6 days I tried calling to see if it is being dealt with. Got through to a 'call back clerk' who assured me I'd get a phone call within 24hrs and an email (...as I explained I'd need one for an audit trail/memory jogger). Sent a chase email Feb 19 as neither received. Feb 26 and still nothing except an initial auto-response. Called again and finally got through to general enquiries - after 13mins on hold - who, after saying my Customer ID was wrong, put me through to Customer Support (..who confirmed the ID was correct). Apparently the relevant dept. has not even received my email so I was given another email address to forward it on to. Let's see how that goes. (Other than I will pass the message on to the relevant team, I still haven't had the reply to an email sent to Clarion late 2018!!) Further to this, due to the recent storms my flat has suffered internal water damage. Lived in the flat 25yrs and never had this issue so could only presume it due to external failings and, having had such a torrid time trying to communicate with Clarion directly, I decided to use the 'report a repair' tool on the MyClarion portal. Low and behold, checking the repair hub it would appear my report doesn't exist. Speaking to customer services at the same time as above I'm told they can't deal with repairs, I need to speak to the previous lot again ...presumably general enquiries who I already told of the repair request... but they wouldn't/couldn't/didn't put me back through. Considering the 35mins it's taken to not get very far and the fact I already mentioned the repair request before being passed to customer services I have little to no faith I can get anywhere. The "Clarion customer charter" detailed on the Clarion website seems to be just lip service and not something respected. The lack of ability to communicate with them at all, let alone in good time, is farcical.

Rupert · 25 August 2020

★★★★★ 1/5

Google

Calling the service provided by Clarion awful would be overly generous. They actually don't care if you live in one of their buildings, just that you pay them. Even emergencies like leaks and broken security doors don't get fixed for months at a time. I've had to complain and complain to get anything done. Our leak, which I expected would be fixed within 24 hours (we had water running through a light onto the floor) took about 3 months to resolve.

Mike · 25 August 2020

★★★★★ 1/5

Google

If you're moving and find out that clarion are you landlord then run for the hills. Repairs are not carried out for months after ringing through. Pay extortionate service charge yet our communal hallway has not been cleaned in months. Took 6 months to get new windows installed with workers failing to turn up 4 times before they were finally done. Don't ever have an arrangement with them because even if you keep to your end of it, they certainly won't. Rude customer service team that just don't give a damn about you or anything. Absolutely useless, don't bother.

L · 25 August 2020

★★★★★ 1/5

Google

myself and my partner are now 14 days without a sink bath or shower. Engineers came 2 days ago but couldn't do anything due to having the wrong machine. then 2 plumbers came yesterday and had no clue why they were there and why there was no machine and this is beyond a joke, i have now received an email saying i was abusive which is why they left. They left because they didn't know why they were there. My partner works for the NHS and she needs proper washing faculties due to the covid-19. the contractors you are using don't seem to know their doing. The way we are being treated is disgusting

Micky · 25 August 2020

★★★★★ 1/5

Google

I wish I could rate them a zero. Never have I ever experienced an association that has such a blatant disregard for property conditions, tenant wellbeing and the basic responsibilities of being a landlord. We had a fly infestation which took them 5 days to respond to and when they did they told us it’s our responsibility to sort out, despite them not being able to pin point how it was our fault whatsoever. We have a shower which hasn’t worked for a month which now means our water bill has increased significantly due to all the baths we have to run. They have an online reporting system if you want your problems to never be responded to or resolved. In summary, they are a terrible housing association that consistently infringes on the basic rights of their tenants. Whoever owns this association, you are terrible people and I cannot wait to be in a position to leave your “property.”

Tom · 25 August 2020

★★★★★ 1/5

Google

The worst housing company ever. They cant even deal with an emergency call out to fix a toilet that is flooding my whole house. DISGUSTING! I rang at 1pm and they told me that they would send someone. i rang again at 3:30pm asking where they were and they said they're going to get to emergency as soon as possible. i then called again at 5:30pm and they said the same thing once again. But still nobody has turned up. So i called again and the person on the phone told me that the emergency complaint hadn't gone through and the company who were supposed to come were never told about my issue. There's a heatwave and i cant have my kids near my flooded toilet which has gone all in my floor and is rotting and also in my lounge and kitchen. Waste of a saturday! DO NOT GET INVOLVED WITH THIS COMPANY THEY'RE AWFUL!!!

Alfie · 25 August 2020