Clarion Housing Lettings London reviews

★★★★★ 1/5

Trustpilot

Awful housing association- they don’t…

Awful housing association- they don’t get anything fixed when you report it, constantly have to chase them for updates. Being charged an extortionate amount in service charges and quite what these service charges are going towards I have no idea! Being completely ripped off

Vicki · 23 July 2024

★★★★★ 5/5

Trustpilot

This was the first time using the…

This was the first time using the online repairs and I was very happy with the way it was handled over text Jane was extremely helpful

Lisa · 3 March 2022

★★★★★ 5/5

Trustpilot

Wonderful staff member

Your colleague I spoke to was wonderful. Fully knowledgable, obviously lovely person which comes over even in Live Chat and very quickly found me the information that I needed. Clarion really do have some fantastic staff and your colleague I spoke to was no exception. Please pass on my many thanks.

Al · 5 March 2024

★★★★★ 1/5

Google

Can you explain why my niece has been living in her new home for nearly a month with missing radiators (due to prev tennant).. So no heating, no hot water. Broken stair which can be dangerous and cause injury. And electrics have now gone... She has medical needs, as do her two you g chdren along with a 7 month old baby. Freezing cold weather. The house needs rewiring throughout

Mags · 25 August 2022

★★★★★ 5/5

Trustpilot

Person was very helpful indeed and am…

Person was very helpful indeed and am satisfied with action taken.

MS · 23 August 2023

★★★★★ 5/5

Trustpilot

Both Yasmin and John Holden were very…

Both Yasmin and John Holden were very helpful with my questions regarding cold walls

Mr · 31 May 2023

★★★★★ 5/5

Trustpilot

WHat a pleasure to deal with

WHat a pleasure to deal with. Katie was kind and knowledgeable and patient . Thank you

Suzanne · 30 March 2023

★★★★★ 1/5

Google

Omg never move to a clarion property I’ve had nothing but trouble my house wasn’t even in a fit state to pass inspection the workers are messy lazy cowboys takes year for them to do a repair my bathroom has been done twice and still leaks I’ve just had a new front door and back doors they ripped half my wall off walked mud through my house don’t use dust sheets don’t give 2 monkeys about your house I’ve made so many formal complaints bathroom floor when I moved in massive hole the workers who work for clarion don’t have a clue what they are doing I’ve been so depressed since I’ve been here NEVER GO WITH CLARION these are just some of the pictures I have a whole album

Stacey · 26 April 2024

★★★★★ 1/5

Google

Waited one month for the appointment to have my shower fixed that has no pressure and no hot water. The day of the appointment came and without any notice no one showed up when they were meant to. They rescheduled my appointment to a week later because there are no earlier ones available, AS IT IS MY FAULT IF A PLUMBER DID NOT COME WHEN IT WAS MEANT TO. Called the emergency line as it’s weekend but can’t be helped as I have no “special reasons” for me to need to take showers. So thank you for your useless and disgusting service, I will keep asking people if I can bath at their house as homeless person.

Erica · 26 April 2024

★★★★★ 1/5

Google

What a big joke clarion housing association are I'm from Kent in a town called ashford my landlord are clartion and poor management and very unprofessional and rubbish at being our landlords and don't care don't here from them when send email or callers still waiting over 3 months for then to get bk to me the mangers and CEO are a ## joke if ask me nothing get done all care about is money they are making out of us with sevice changes and the thing that get me mad is how they promest you thing then nothing happens if ask me they should just sell up and fold coz no one is happy with clartion house coz no one in clartion give a toss

C · 26 April 2024

★★★★★ 1/5

Google

Despite several engineer visits, telling them that my mother (who is in her 80's) needed to have her boiler changed, Clarion kept telling their contractor to keep changing parts instead. After 6-weeks they finally relented and agreed a new boiler but contractor then lied about what day it would happen on, left my mother worried sick, so much so that yesterday (still without heating) she was rushed into hospital suffering from a heart attack. Clarion simply don't give a ****

Paul · 26 April 2024

★★★★★ 1/5

Google

Not one but two cancelled repairs in less than one week Clarion Housing department repairs are abismal at best. And seriously when it comes down to cowboy tradesmen and planing department. Seriously Clarion have them al. And this statement is 100 % accurate and not made up in any way. Also if anyone wishes to become a tenant kiss your rights to repairs goodbye as you really don't have any. And this is a fact as even complaining gets you know where apart from complaining to staff whom sit at home and take calls. Now this is no way to run supposedly the largest Housing Association in the UK. Personally people do yourselves a favour and go private and save yourselves. The heart ache of dealing with staff whom don't care and have zero experience in the first place and whom call themselves multi trade operatives. Because in reality they are just common unskilled labourers whom have been taKen on and given employment by Clarion Housing.

Gary · 26 April 2024

★★★★★ 1/5

Google

They don't repair anything!!! I was given a door 'blank' as a temporary front door until a new one would be fitted. I have been waiting 18 months! Twice this year I have submitted a repair request and twice a man comes out, measures the door and goes away......NOTHING EVER HAPPENS!! Meanwhile the temporary door blank has warped (obviously) you can see daylight down half of the door so all my heating goes straight out and they do nothing. Totally useless

Tina · 26 April 2024

★★★★★ 1/5

Google

All my Victorian sash windows were painted shut from the outside during cyclical maintenance in 2020. I have evidence of 50+ emails, over 50 calls. My windows still remain painted shut. I logged 2 complaints with Clarion, each time it's as if they have no record of my case! I have proof of 4 years of regular contact. January 2024, the boundary fence panels between me and my next door neighbour blew down in a storm. Clarion are saying that they are not responsible for the repair of their fence! The largest social housing landlord in Europe. Treat their tenants with contempt and a negligent in their responsibilities.

Julie · 26 April 2024

★★★★★ 5/5

Trustpilot

Needed to confirm a new date for a…

Needed to confirm a new date for a repair, even though the system was down Rea was very helpful and answered our questions

Mr · 29 June 2022

★★★★★ 5/5

Trustpilot

Jane was so helpful and professional

Jane was so helpful and professional - great customer service from Clarion again.

Anne-marie · 19 June 2023

★★★★★ 5/5

Trustpilot

Lori was very helpful and informative

Lori was very helpful and informative. Was able to answer all my queries and set my expectations. Thank you!

Kelly · 5 December 2022

★★★★★ 5/5

Trustpilot

Very helpful and fast service

Very helpful and fast service. Dealt with my query very well thank you.

S · 3 June 2026

★★★★★ 5/5

Trustpilot

Taiwo was very helpful and reported the…

Taiwo was very helpful and reported the enquiry

Gilly · 25 October 2023

★★★★★ 1/5

Trustpilot

Both off the lifts at Linden Lea in…

Both off the lifts at Linden Lea in Dorking are not working again. One Liff has not been working for 8 months and the other one keeps breaking down every other week. I have reported it at least 10 times and nothing is done about it.

Nigel · 21 May 2024

★★★★★ 5/5

Trustpilot

John was really helpful and appointment…

John was really helpful and appointment booked quickly

Rosaleen · 19 October 2023

★★★★★ 3/5

Google

My mother-in-law is a resident and I have to say the local warden is excellent - Thank you Maxine. The problem is their contractors especially Swale Heating. The engineers are good but the back office is absolutely incompetent. Examples are too numerous to list. I did complain but it fell on stony ground. Come on Clarion get your act together

Mary · 25 August 2021

★★★★★ 1/5

Trustpilot

Like talking to brick walls

listen to what the tenant is actually asking for, i have been fighting one repair for over a year now and all i want is to be listened to rather than just passing the issue on without listening to the actual issue.

Laura · 30 July 2024

★★★★★ 5/5

Trustpilot

Sorted

The operative - Dominic was very informative and sorted out my enquiry immediately.

Nosa · 1 June 2023