Clarion Housing Lettings London reviews

★★★★★ 5/5

Trustpilot

John was great

John was great, good communicator and problem solved

Lale · 8 February 2024

★★★★★ 5/5

Trustpilot

Taylor was very helpful.

Emma · 29 April 2024

★★★★★ 1/5

Google

Absolutely shameful housing association!!! Left now for over 4wks with no hot water, have phoned up and just get given the run around, sent two people out that then said they was the wrong people for the job!!! This housing association is literally going to be the death of me, I have serious medical problems and to be left like this is disgusting!

Ra · 25 August 2023

★★★★★ 5/5

Trustpilot

Needed to contact Clarion regarding…

Needed to contact Clarion regarding grounds maintenance and outstanding works, both Lori and Jane were helpful

Mr · 28 July 2023

★★★★★ 1/5

Google

They send letters threatening eviction that have not been signed so you do not know who to contact. The phone number provided just takes you to a recorded message stating the offices are now closed. Their choice of heating engineers is terrible, they never turn up when they are supposed to and they rarely fix anything. I gave up on getting my boiler fixed after their engineer failed to arrive for the third time.

Russell · 25 August 2022

★★★★★ 1/5

Trustpilot

Clarion is the worse housing…

Clarion is the worse housing association in the uk i’ve been experiencing hardship mental physical health problems since i was wrongly moved here forced into the tenancy with no option by a very very discriminative so called senior neighbour hood officer the neglect of a disabled vulnerable Tennant i’ve experienced bad bad neighbour ASB noise nuisance continuous most nights sleep depraved suffered in silence racially abused not enough done to gain access neighbiur is serverly mentally ill nothing has been done to any of my trails here 18 months down the line i try to get away as much as i can now have to access my own doctor for mental health support around this when will clarion grow a pair anc take responsibility and action when it’s too late when the straw breaks the Cameks Bzck i expect

Carlos · 20 October 2021

★★★★★ 1/5

Trustpilot

Very badly run company, poor communication

Very badly run company. Repairs are not done or take multiple visits with engineers who either don't know how to do the job or have the wrong parts. Communication is very poor, they ignore emails. They also didn't notify our entire building when a heating system shut down was scheduled for the weekend, we only found out after the heating was down for over 12 hours during the night and took until the next day to find out what had happened. Their miss management of the building lead to higher service charges because small jobs or just simple maintenance are not repaired or maintained in time leading to more damage and more expensive repair costs or jobs are overcharged for due to multiple call outs to fix the same thing.

Mike · 18 October 2021

★★★★★ 1/5

Trustpilot

I have been living with damp and mould…

I have been living with damp and mould for the last year. Me and my Daughter are now have health problem's she also have develop respiratory and mental health problems and running away from home because of her living condition it as also make me depress and very stress.

Troy · 20 June 2024

★★★★★ 1/5

Trustpilot

We have had an ongoing issue ie windows…

We have had an ongoing issue ie windows doors and damp , the damp issue has hopefully been resolved , but the windows a supervisor came out in the 25th January 2021 and said yes we need new windows etc as they are letting in rain and a draught also make a serious howling noise through the whole house when it’s windy ! Well it’s now October and still waiting for a surveyor to come and have a look ! I have phoned up on numerous occasions to be told an email will be sent to the appropriate department and someone will be in touch well 9 months down the line and not on call back or any correspondence whatsoever this is totally unacceptable

Colin · 5 October 2021

★★★★★ 5/5

Trustpilot

Good customer service by nurum

Good customer service by nuruh

Chelsie · 23 December 2025

★★★★★ 5/5

Trustpilot

Pedro and Des are very professional and…

Pedro and Des are very professional and knew what they were doing. They did a very brilliant job finishing up the installation of our new bath. They also did brilliantly with laying the new Lino on the bathroom floor. They tidied up well after working. My husband and I are very pleased.

Dorcaseldridge · 20 April 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Joanna W and especially Charlene T were excellent. Looked into my query and gave me easy to understand answers. they solved my issue.

ERS · 2 December 2022

★★★★★ 1/5

Google

We are leaseholder with circle33. Water has been leaking into our bedroom from their apartment above for 6 weeks. They have still not fixed the fault. We now have fungus growing down the walls of our 18 month old daughters bedroom. And still nothing progresses unless we chase them up continuously. It is nothing more than robbery that they charge us a service charge. I wish it were possible to give 0 out of 5.

Stu · 26 August 2016

★★★★★ 1/5

Trustpilot

Pathetic

Pathetic. No one actually was present in the live chat and I was presenting my situation by text, a few minutes already being in the chat, it was ended automatically and was asking for feedback. Imagine my stress as this happened when I was trying to contact in an emergency

Lijo · 24 May 2024

★★★★★ 5/5

Trustpilot

Customer Service Try their best, but Clarion would noe do repairs to rotting external woodwork

The Customer service was helpful within his remit, the 5 stars are for the Rep. but the Company Clarion Housing is terrible and would not maintain the property, the woodwork and windows are rotting away and I was told that is a decoration which Clarion will not do

George · 28 June 2024

★★★★★ 1/5

Google

If the situation was not serious it would be laughable. 2 years later and i am still trying to get the heating fixed for my elderly dad, every winter time, it is a battle. Last year we had to resort to asking for the gas company to switch on the gas, and they just shut off the faulty pipe. So we had heating but no gas cooker, it is better then being in a cold house. When i call the customer service is shocking, this year once again we shall battle once more.

Layla · 25 August 2021

★★★★★ 1/5

Google

Terrible housing association. I had reported and requested the same repair over the phone on 7 different occasions, nothing had been recorded or reported. The door frame between my living room and kitchen had been falling apart for several months. Due to the negligence concrete had chipped and fallen onto my toddlers head which resulted him ending up in A & E and needing stitches! Even after this was reported. Nobody had been in contact nor sent anyone out to us!

Shilo · 25 August 2021

★★★★★ 1/5

Google

A few years ago the boiler was changed to a combine boiler That when the issue started my hot water in the bathroom ran cold ,the amount of money I’ve wasted on filling a bath and it being cold is unbelievable every year I’ve reported the issues ,clarion always sent someone out to have a look , I’ve be informed that the boiler is more suited to flats not houses so all they could do is slow the pressure down ,winter has arrived again and the water is freezing!!!! So again contacted repairs to get it sorted !!!! Turns out that the pipes are on wrong so after all these years and about 4 different repairs guys coming to my home that NONE of them pick up that my hot and cold pipes were the wrong way around just go to show the company they use our COWBOYS

Tracey · 25 August 2021

★★★★★ 1/5

Google

Worst housing association ever. Bought my shared ownership Flat in March 19 and i have had to chase every month for them to set up rent account which they fail to do, promise me a call back the next day and never get a call, always passed through to 4/5 different people before i get any sort of answer. They have no idea what they are doing, who has to chase there landlord to pay their rent!!! They also moved council tenants into our owned development which have caused ASB since day one, sent numerous complaints and get told they cant do anything or you just get ignored which has made our life a living nightmare. From now when i see people viewing the remaining properties for sale i will advise them to stay away and buy elsewhere. If i could give 0 stars i would.

Emma · 25 August 2021

★★★★★ 1/5

Google

Terrible customer service! I called Clarion 10 times one day, I was cut-off and put on hold on so had to give up. I raised at least 5 formal complaints, through Clarion's complaint process, that all got lost in the system. I finally got a response to one of the complaints that Clarion said they would investigate, this was by telephone. I then received a follow-up letter confirming that on this call I had accepted £25, by way of an apology from Clarion and that this had resolved my complaint. In reality, I was not offered £25 on this call, nor would I have accepted this as a reasonable or helpful resolution for Clarion's incompetency. A token of £25 would not have made up for stress and aggravation they had caused me. I was also informed by a representative of Clarion , that all complaints I had raised through Clarion's formal complaint procedure had been lost in the system. I raised this was a clear breach of GDPR and was given an excuse by a Clarion representative that this was not, as the complaints were lost in internal systems. I believe if my complaint was lost, anyone in the organisation could have had access to my personal sensitive information. I don't think all staff in Clarion would have a legitimate interest for requiring access to this. I additionally wrote to various members of the customer support services team in Norwich, who all ignored my direct approaches. I subsequently raised a complaint about this and did not receive a response (as detailed above). Clarion owe me money, which I have never received or had a response too. I wrote to their Board Members directly and was also ignored, particularly their Chief Operating Officer. I think senior staff not responding to customers, demonstrates the type of organisation you are dealing with here... They were also in breach their freehold on the property I owned, as they had not merged the freehold and lease, on an adjoining property that they owned. This delayed my flat sale by 2 months. I think I called, tweeted, wrote and raised formal complaints over 50 times Thank god Clarion offered me £25 pounds for all of the inconvenience caused and loss of of my personal data! I mean the above shows what a total joke this business is.

Colette · 25 August 2021

★★★★★ 1/5

Google

Worst housing association ever. We've been living in a house with broken windows for well over a year now (four totally wont shut and let water in dripping down the walls and carpet). They've been totally useless in helping us fix them, I've been calling weekly for a year, false promises and then refusing to speak to me. They wont let us fix them ourselves, and threatened getting lawyers involved if we replaced the windows without permission. But they won't give me permission, nor advise on what we should do. I've wasted so much time dealing with clarion. Would not recommend, wish I could give 0 stars.

Ella · 25 August 2021

★★★★★ 1/5

Google

1 star because you cant give 0. Awful i would avoid no matter the cost. Moving in we had no heating or hot water as the mains was switched off. They had arranged the gas company to turn it on but before we got the keys or moved in... they didnt make sure someone was there so that started off good. After that it just got worse, nightmare to get hold or, noone has a clue on what their job is, noone can Communicate with eachother. Over a month ago now we tried to get out of contract early, they told us 4 weeks notice is all we need to do so we did that, 2 weeks later they tell us that we cant do that we have to wait for another tenant to leave early, so we know someone who wants to move here anyway so sorted that out, 2 weeks later since all the references was sent to clarion still waiting... they havent even sent the forms to the right people for the references... then they laugh down the phone at us when we call. Unacceptable behaviour from a company, dont mess up then laugh about it, awful company and with any luck they go bust and someone can takeover and do a good job. Clarion do not care about people, just themselves and money.

Jack · 25 August 2021

★★★★★ 1/5

Google

Horrible housing association that only care about saving money, if you're lucky enough to get any work done from them don't count on it being a genuine repair as that's something Clarion doesn't specialise in. Not only did the council grant money to provide us with a new kitchen but they also did for the bathroom as well and the quality of the job is horrendous not only has the work been rushed but it's built with such poor quality that we've had to pay a private contractor to rectify the problems Clarions contractors left us with! Also what contractor leaves old units from work completed dumped into the customers garden?! God forbid you miss a rent payment as that's the only time I've seen them work efficiently. Modern day thieves that have no morals or respect. Edit - The email address that was provided to handle the complaint doesn't even exist! Terrible company avoid at all costs.

Mr · 25 August 2021

★★★★★ 1/5

Google

Do not move into a Clarion property if you have a choice. Our building management was transferred to them a couple of years ago, and it's been a nightmare ever since. They have miscalculated our service charges over years, and have suddenly sent legal demands threatening to repossess flats in our building with absolutely no notice or explanation of the charges (thousands of pounds). This despite the fact that many of us pay by direct debit and have never missed any payment due. The department responsible apparently 'no longer take phone calls' and do not respond to any correspondence. The company's complaints policy is not available. This cannot be legal.

Clare · 25 August 2021