Trusted Agent profile · London
★★★★★
2,217 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,217 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJane was very helpful and answered my…
Jane was very helpful and answered my questions
Good afternoon Tanya, thank you for your review. I am pleased to know that Jane has been able to help you today. Hopefully, you will consider using he online team in the future, should you need to contact us. Kind regards, Carol
2/5
TrustpilotToday it is what it is
Today it is what it is. Human error misunderstanding my issue but advising an untrained person to tamper with a gas appliance is not acceptable. A plumber leaving me with no hot water after a repair and no warning that this may happen again - not acceptable, Rent increase for High quality repairs- Failed
Good afternoon, thank you for your review. I am sorry to learn of your situation. I am sending you an invitation via Trustpilot to share your contact details. Upon receipt, we can look to pass your comments to the business area concerned. Kind regards, Carol
5/5
TrustpilotJanice was Helpful and efficient
Good morning Claire,Thank you very much for letting us know that your chat with Janice went well and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotSpoke with Lucy today
Spoke with Lucy today, very quick as always helpful and questions answered!Thank you so much Lucy x
Good afternoon Gintare, thank you for your review. I am glad that Lucy has been able to help you today. I will pass on your kind words. Kind regards, Carol
5/5
TrustpilotFantastic service
Fantastic service. Helped me sort my problem out thank you Sharon 👍
Thank you Lisa for the great feedback after chatting to Sharon today - It's good to hear your enquiry was resolved - Kind regards, Kate.
5/5
TrustpilotPricilla was polite and helpful
Pricilla was polite and helpful. She put me through to the relevant departments and ensured that I had all my questions answered.
Thank you Nicola for the great review after chatting to Priscilla and it's great to hear that Priscilla was able to answer all your questions - I know that Priscilla, and all of us, really appreciate your feedback so thanks again - Kind regards, Kate.
4/5
TrustpilotThe agent Nicola handled my query…
The agent Nicola handled my query efficiently
Good morning Mark - We're really happy to learn that your query was handled efficiently. Thanks for letting us know about your experience - Kind regards, Kate.
5/5
TrustpilotAndreas was extremely helpful and…
Andreas was extremely helpful and efficient
It's great to hear that Andreas was extremely helpful and efficient. Thank you Lisa for the great review, we will be sure to pass this on.Kind regards, Emma
5/5
TrustpilotYasmin was very helpful thank you
Good afternoon,Thank you very much for letting us know that your chat with Yasmin was really helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
1/5
TrustpilotOnce again Clarion Housing leaving us…
Once again Clarion Housing leaving us disappointed we’ve had an ongoing problem with windows doors loft insulation etc and this has been going on since 25/01/2021 some work has been carried out on the windows but not completed new front door promised before Christmas but not done loft insulation promised but still not done it’s getting beyond the joke now have phoned up on numerous occasions to be put on hold why they phone the planning department then come back to me to say they can’t get through to them so will send them an email and someone will call us well as I’ve said we have called on numerous occasions and have never had a call back this is most unacceptable especially after a year maybe it’s time to contact one of these companies that will deal with the landlords and housing associations that ignore or fob there tenants off with lies as I’m coming to the end of my tether now
Hello Colin -Thank you for your review. I am sorry to hear of your outstanding repair. Please could you respond the message I have just sent via Trustpilot so that we can get in touch and assist further. Kind regards, Pris
5/5
TrustpilotYasmin was very helpful and answered…
Yasmin was very helpful and answered all my queries😁
Good afternoon Gilly, thank you for your review. I am pleased to know that Yasmin has been able to help you today. I hope that you will consider using the online facilities for contacting us in the future. Kind regards, Carol
4/5
TrustpilotLive chat with repair team
Debbie was Very good confirmed a repair was being sorted .
Good morning Ross,Thank you very much for letting us know that your recent chat with Debbie was very good and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
4/5
TrustpilotVery friendly and helpful staff on the…
Very friendly and helpful staff on the online chat and telephone. The information I was after wasn't available though, which is not operators fault, but would have been 5 stars had I been able to get that info. Also would have given extra star if Clarion would let you choose your own flooring and tiles for improvements rather than only giving you the option to use the cheapest nastiest flooring and tiles.
Good afternoon James, thank you for leaving a review for our advisors. I am glad they were able to help you although not with everything. With regard to choosing your own flooring and tiles, you are able to change these at a later date if you choose to, but must point out that Clarion will only be responsible for the standard flooring that is on offer to our tenants, and would not replace any faulty or damaged flooring that has been laid by yourself. As you are no doubt aware social housing landlords have financial restraints to adhere to and we endeavor to offer functional, value for money flooring and tiles for our residents. Kind regards, Carol
5/5
TrustpilotNeeded help with Clarion TA1 form
Needed help with Clarion TA1 form, contacted chat and spoke to Susan, she was very helpful and explained clearly what I could do.
Good morning Mr and Mrs Addis, thank you for taking the time to leave a review for Susan. I am pleased that she has been able to help you ad I will pass on your kind words, Kind regards, Carol
1/5
GoogleDespite having no communal services our road is now being charged a service charge for " pest control " should an issue arise? WTH is that about?
1/5
GoogleWorst company ever. Have waited months for them to carry out a simple repair so we can sell our property. They don’t answer emails and no one in the company is prepared to contact anyone else in the company to assist with a simple request. All you do is get fobbed off by them and they don’t seem to want to do any work. Probably all woking from home and doing anything but their job.
1/5
GoogleThere is no option for NO STARS! Circle Housing are the most incompetent organisation I have ever dealt with. Like many others we are still waiting for a 20+ year old boiler replacement along with 27 Health and safety repairs, Tenancy issues and missing rent payments. Please see picture of our water tank this is what we wash and brush our teeth with!!! Disgusting. Numerous phone call, emails even wrote to CEO for help still waiting!!!!
5/5
TrustpilotJill was very helpful
Good afternoon Amy,Thank you very much for letting us know that your chat with Jill was very helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
1/5
GoogleCarryon housing is the most dreadful, disorganised company it has ever been my misfortune to deal with. Every issue is a monumental task to address, due to staff who, in the main, treat tenants with complete contempt and see their job as one long argument in a huge effort to avoid any customer satisfaction. After most repair jobs it is left up to the tenant to "make good" due to poor workmanship and inferior materials. Terrible terrible carryon. My advice is to summon them to a civil claims court for breach of contract. The best way to deal with carryon is to hit them hard in the pocket. Make sure you take free advice and do your due diligence. Any reasonable court should find against this joke of an alleged company. Good luck.
5/5
TrustpilotJulia was very polite and helpful
Good afternoon Rob, thank you for your review. I am glad our online team have been of help to you today. I will pass your kind words to Julia. Kindest regards, Carol
4/5
TrustpilotRepair inquiry
Question was answered
Good morning, thank you for taking the time to leave a review. I am pleased that our online team were able to assist you. I hope that you will consider using this facility in the future should you need to contact us. Kind regards, Carol
1/5
TrustpilotRelentless failures in service
Relentless failures in service. Yet again, Clarion have demonstrated an abysmal level of service and failed to turn up for a repairs appointment. I have lost income by booking time off work - something that is never acknowledged or appreciated. Clarion should not be allowed to continue in business.
Good afternoon Daniel, thank you for your review. I am sorry to learn that you have been experiencing problems with repairs and your appointments. I am sending you an invitation via Trustpilot to share your contact details. Once this is received, we can pass this to our Area Manager for their attention. Kind regards, Carol
5/5
TrustpilotThank you ever so much Lucy who helped…
Thank you ever so much Lucy who helped me with my issues and questions and I got all off my chest ! Much appreciated Clarion housing are the best landlords we ever had ever so helpful , understanding and sort issues there and then ! Much appreciated Gintare
Good afternoon Gintare,Thank you for your positive comments and for taking the time to leave a review, we are so pleased to hear that Lucy was able to assist you. Kind regards, Emma
1/5
TrustpilotClarion Housing have just quoted me…
Clarion Housing have just quoted me £26000 of work that they say needs doing. When I phoned to discuss this issue I got informed that the department I needed to talk, was not contactable. I sent an email, but will probably never hear back. Terrible organisation.
Good afternoon Andrew, thank you for leaving your review. I am sending you an invitation via Trustpilot to share your contact details with us. Upon receipt, I will pass your comments to the relevant team. Kind regards, CarolHello Andrew, thank you for sharing your contact details with us. I can see that my colleague has asked for an urgent update/callback for you. I have added your comments to this request. Kind regards, Carol
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