5/5
TrustpilotJill
I spoke with a lovely lady called Jill she handled my situation really well. Raised the issues quickly and with care.
Trusted Agent profile · London
Clarion Housing Lettings London reviews
★★★★★
2,211 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,211 reviews on two platforms, including 657 Google reviews rated 1.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotTaiwo was very helpful and friendly
Taiwo was very helpful and friendly, thank you
Agent replied · 12 June 2024
It's great to hear that Taiwo was helpful and friendly - Thank you Caroline for leaving a review.Kind regards, Emma
5/5
TrustpilotHollie was helpful
Hollie was helpful, polite and informative
Agent replied · 12 June 2024
Good afternoon Kelly, thank you for your review. I am pleased to know that Hollie has been of help to you today. I will pass on your kind words, and hope that you will continue to use this service should you need to contact us again. Kind regards, Carol
5/5
TrustpilotEnquiry was dealt with quickly and…
Enquiry was dealt with quickly and efficiently
Agent replied · 12 June 2024
Good afternoon Lisa-MarieThank you for taking the time to leave a review, it's great to hear that your enquiry was dealt with quickly and efficiently - we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
4/5
TrustpilotStaff is helpful
Staff is helpful. Response is fast.
Agent replied · 12 June 2024
Good afternoon Cowie, thank you for your review. I am pleased that you have found our online team to be helpful. I hope that you will continue to use this service in the future. Kind regards, Carol
5/5
TrustpilotThe lady Hollie was remarkably helpful…
The lady Hollie was remarkably helpful much appreciated
Agent replied · 12 June 2024
Good afternoon John, thank you for your review. I am pleased that Hollie has been helpful to you this afternoon. I hope that you will consider using this service in the future. Kind regards, Carol
5/5
TrustpilotPeter was very good with the problem I…
Peter was very good with the problem I had which I hope with be resolved
Agent replied · 12 June 2024
Good afternoon Jayne,Thank you very much for taking the time to leave a five-star review after chatting to my colleague Peter, I'm glad he was able to assist you - I do hope your enquiry is resolved soon.Kind regards, Emma
5/5
TrustpilotVery helpful
John was very helpful with my request and made it very easy going for me.
Agent replied · 12 June 2024
Thank you Laura for the great review after chatting to John today - It's great to hear that your enquiry was dealt with so efficiently - Kind regards, Kate.
5/5
TrustpilotWe have a problem with our door lock
We have a problem with our door lock, Janice was very helpful, with sorting the problem, she managed to book a person to sort the problem, well done Janice
Agent replied · 24 August 2024
Good AfternoonThank you for leaving a great review for Clarion. We are so pleased to hear that Janice was able to assist you today with the problem with your door lock.Have a lovely dayKind RegardsNatalie
1/5
GoogleThe repairs carried out were done to a very poor standard, they also have damaged my fire doors fitting inadequate locks that can be removed easily by a screwdriver,
5/5
TrustpilotKadeen was very helpful and friendly
Agent replied · 12 June 2024
Thank you Michael for the great feedback after chatting to Kadeen yesterday and I'll be sure to pass your review on to the team - Kind regards, Kate.
1/5
TrustpilotOngoing problem which we are paying for!
I have been complaining and reporting the security issue of the security gate being broken for the past 6 years, upon recently being " fixed " it lasted a whole 2 weeks and has been repaired several times since. Today I encountered three drug addicts, who are accessing and using the bin cupboard to take their drugs, which also doesn't lock, my Daughter suffered a panic attack having recognised the same frequent drug users exiting the bin cupboard. Our safety and mental health is at risk and our post is frequency stolen as a result of Clarions lack of security. Residents need a refund for the past 6 years paying for security which we don't receive!!
Agent replied · 12 June 2024
Good Morning ClareThank you for leaving a review for Clarion. We are sorry to hear that you are unhappy with the service that you have been receiving. We would like to look in to this for you.Please can you respond to the email sent to you by Trustpilot requesting further details.Once we receive this back we will be in touch to discuss your concerns with you.Kind RegardsNatalie
5/5
TrustpilotKhayc was very receptive and super…
Khayc was very receptive and super helpful
Agent replied · 12 June 2024
Khayc will be delighted to read your review T, I will share this with the team now - Thank you for the positive feedback.Kind regards, Emma
1/5
TrustpilotUseless as always
Waiting too long in-between chat - Couldn't help at allAs always a brick wall between customer service and the tenant . Ombudsman involved and still wanting to bodge the repair - no details available on what the plan is apparently but the repair is booked - that makes no sense
Agent replied · 12 June 2024
Good afternoon, Thank you for taking the time to leave a further review and I'm sorry to hear that your outstanding issue has not been resolved. I will be passing your review on to the relevant team. Kind regards, Emma
1/5
Trustpilot2 1/2 years of false hope in a hellish situation
-0/5, as i may have said before,i was given 6-7 housing advisers,all did NOTHING,( One even left clarion because they felt staff higher up in housing Wouldnt/Didnt help the ones who were deserving,!! and they were Shocked & Dismayed at the lack of Empathy, support or concern (eg) ME , & many others" ....these housing advisers were to just pacify you, listen,chat,sound caring,deep down they knew it was there job to keep you at arms length, delay you frm complaining that nothing was being done, they were the inbetween staff used for a short time,To keep you away frm senior housing staff and management, who did not want to speak to you , these housing Advisers Had NO authority, & could do nothing....Good ploy!! 7 times.done.delay tactics. still in the same position 27months later , but of course they always have a reason why nothing has or was done for you ... hope this doesnt happen to another elderly tenant, Robbed, abused, threatened, for years. THEN Ignored & Fobbed off by housing.. still afraid and have ptsd and awful Anxiety, just wanted a move near to family for Support, all i got back was, we are looking, or nothing available, ALTHOUGH i was a Emergency move for a year ,nothing offered!!,nothing done" oh one was offered, even further away from family,, they also told me to BID on property,i did 3 times but didnt get approved/selected,?? so im looking into the Legal route, as surely they cant keep getting away with the dreadful,deceitful, uncaring, unhelpful, cold, do nothing, pretence and fob off, ignore approach, with excuse after excuse???
1/5
GoogleI had an ongoing issue with my kitchen floor it was all uneven I have them loads of opportunities to come and fix it they then arrange for it done then there was a no show then I had another fall on it then fractured my ankle then they still refused to repair it had two savorirs here and both said no to the works my floor is so uneven iv yet two more accidents on this floor and they still refuse to fix it
5/5
TrustpilotJennifer was very professional and…
Jennifer was very professional and helpful this afternoon
Agent replied · 12 June 2024
Good afternoon Margareta,It's great to hear your feedback for our agent, we really appreciate your review and we will be sure to pass this on to Jennifer - We really hope that you continue to use live chat for future queries.Kind regards, Emma
5/5
TrustpilotHad concerns that we lacked fire safety…
Had concerns that we lacked fire safety in our home, contacted Chat and spoke to Ryan, who quickly arranged a visit to check out our safety.
Agent replied · 24 August 2024
Good afternoon Mr and Mrs D Addis, thank you for your review, and I am pleased to know that Ryan has been of help to you with your concerns. Kind regards, Carol
5/5
TrustpilotJane was very helpful and answered my…
Jane was very helpful and answered my questions
Agent replied · 12 June 2024
Good afternoon Tanya, thank you for your review. I am pleased to know that Jane has been able to help you today. Hopefully, you will consider using he online team in the future, should you need to contact us. Kind regards, Carol
5/5
TrustpilotJanice was Helpful and efficient
Agent replied · 12 June 2024
Good morning Claire,Thank you very much for letting us know that your chat with Janice went well and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
2/5
TrustpilotToday it is what it is
Today it is what it is. Human error misunderstanding my issue but advising an untrained person to tamper with a gas appliance is not acceptable. A plumber leaving me with no hot water after a repair and no warning that this may happen again - not acceptable, Rent increase for High quality repairs- Failed
Agent replied · 12 June 2024
Good afternoon, thank you for your review. I am sorry to learn of your situation. I am sending you an invitation via Trustpilot to share your contact details. Upon receipt, we can look to pass your comments to the business area concerned. Kind regards, Carol
5/5
TrustpilotSpoke with Lucy today
Spoke with Lucy today, very quick as always helpful and questions answered!Thank you so much Lucy x
Agent replied · 24 August 2024
Good afternoon Gintare, thank you for your review. I am glad that Lucy has been able to help you today. I will pass on your kind words. Kind regards, Carol
5/5
TrustpilotFantastic service
Fantastic service. Helped me sort my problem out thank you Sharon 👍
Agent replied · 24 August 2024
Thank you Lisa for the great feedback after chatting to Sharon today - It's good to hear your enquiry was resolved - Kind regards, Kate.
4/5
TrustpilotThe agent Nicola handled my query…
The agent Nicola handled my query efficiently
Agent replied · 24 December 2025
Good morning Mark - We're really happy to learn that your query was handled efficiently. Thanks for letting us know about your experience - Kind regards, Kate.
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