Trusted Agent profile · London
★★★★★
2,211 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,211 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleClarion housing Leeds halton moor are useless I've lived here for 10 years reported damp in 1st year still not damp free. Missed appointments, coming to appointments early, majority of my repairs are fixed by myself but I still pay rent to the money grabbing cowboys. Last week my sink was leaking couldn't be used earliest appointment was 4 weeks away when I queried this was told not an emergency 4 people live in my house how can not having a sink not be at least urgent
1/5
TrustpilotAgain not happy at all no one cares…
Again not happy at all no one cares stillWaiting for money shouldn’t take 7-10 days they had my details since 5th aug and stillNot in there allYou get from staff is 7-10 days making me so I’ll this company all you get on this is someone will be in contact why can’t they anthojust rings accounts to see if it actually been proceed but no they can’t be bothered or just holding on to it should have had it months ago so I was asked to send details yest again forNothing back and money still not in account 8 days now your it’s a joke
Hi Diane, thank you for your review. I am sending you and email for more information relating to the query. Kind regards, Carol
5/5
TrustpilotThe operator Tracy was very good with…
The operator Tracy was very good with the repair
Good afternoon Jayne,It's good to hear Tracy was able to assist you with your repair. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
5/5
TrustpilotJanice was very helpful today and…
Janice was very helpful today and resolved my issue efficiently
Thank you very much Jodi for letting us know that Janice was able to assist with your enquiry today and help get your issue resolved - Kind regards, Kate.
4/5
TrustpilotOnce again we have been awaiting for a…
Once again we have been awaiting for a repair to take place, once again informed by Live Chat it’s yet again been rescheduled no contact from Clarion once again let us know, another afternoon waiting. Contacted Chat with Angela who as the first point of contact treated us with respect and was very helpful, her customer care was appreciated, I wish that the repairs management were as thoughtful and just contacted us. Tick in the box for Angela
Thank you Mr and Mrs Addis for letting us know how well your chat went and please don't hesitate to get in touch again if we can help any further - Kind regards, Kate.
1/5
TrustpilotCan’t fault people on chat they are…
Can’t fault people on chat they are really good and helpful and always right a review but don’t get you anywhere my moan again is accounts they have had all my details to pay compensation on frid yet still not in account and yes I know they 7-10 but should n take that long as cheques are cleared day after you pay it in this has been going on for so long now even when you pay rent it don’t take 7 -10 days to hit your account sort it out clarion 4 days now !!! And all you get back is wait been waiting for over twoMonths you soon ask for rent a week late shouldn’t take 7-10 shocking service and anthor it’s not in and please don’t keep saying wait for the 7-10 days has that way to long to wait so now I’ve sent my ombudsman a email as not good enough
Thanks for your further review Diane and we're sorry your payment hasn't been received yet - We would advise you to wait the time advised by our Accounts Team for the payment to show in your account - Kind regards, Kate.
5/5
TrustpilotJohn was so helpful and got my issues…
John was so helpful and got my issues booked in ASAP
Thank you very much Danny for the great review and letting us know that John was able to help you - Kind regards, Kate.
5/5
TrustpilotTony our caretaker
I’ve been living at the Merrielands crescent apartments for 2 years now, Tony our caretaker always is a friendly face to see, he always greets me and my children and asks how we are. He does a great job at keeping the communal areas clean and is always going above and beyond his job description,
Thank you very much Miranda for letting us know how helpful and friendly our Clarion caretaker, Tony, is - I'm sure that Tony and his team will be overjoyed to receive such lovely feedback so thanks again for taking the time to let us know - Kind regards, Kate.
5/5
TrustpilotPeter was informative
Peter was informative, understanding and polite.
Good morning CG, thank you for your review. I am pleased to know that Peter has been of assistance to you. I hope that you will continue to use this facility in the future. Kind regards, Carol
5/5
TrustpilotOnce again we needed to contact Clarion…
Once again we needed to contact Clarion use the chat, we must say that Jenny was very patient with us, She was very professional in her dealings and replies to our questions. Well done Jenny
Good AfternoonThank you for leaving a great review for Clarion. We are so pleased to hear that Jenny was able to assist you today. We shall ensure your great feedback is passed on to Jenny, I am sure she will be delighted.Kind RegardsNatalie
1/5
GoogleBoiler was on the blink for 3 months. Now I have 3 young kids and no heating or hot water and just a load of rubbish excuses from Old ford circle. Nothing improves with these lot- even their complaints procedure doesn't hold value!!! I have been a tenant since 2011, I have needed so much repairs done, each repair spanning over months- but whatever the repair it was always the bare minimum that would be done so there was always more repairs to be done because they just didn't like doing it properly the first time! Shoddy contractors and very a "dim" management I think.
5/5
TrustpilotJill was very good with my problem and…
Jill was very good with my problem and sorted it quickly.
Good morning JohnThank you very much for letting us know that your chat with Jill went well, it's good to hear we were able to help.Kind regards, Emma
1/5
GoogleStill waiting for a front gate to be replaced as promised 2 visits so far both had said they need to reschedule as not the right team. When is this going to be done. Been trying to call all last week and this week but been told they are experiencing tech difficulties. If the gate fall on to a child walking past to school are they going to claim responsibility as I have reported and they have not repaired
Hi Simon. Thank you for leaving a review for Clarion. We are sorry to hear that you are unhappy with the repairs service that you have been receiving. You may or may not be aware that we are experiencing some serious systems issues which unfortunately means we are limited by what we can assist with at present. However we would like to look in to your concerns when we are fully up and running. If you could send and email into reviews@clarionhg.com and we will then get in touch when we are able to fully assist. Kind regards, Pris
5/5
TrustpilotLive chat is helpful
Jane was extremely helpful and answered all of my queries.
Good afternoon KhalidThanks for letting us know how well your chat with Julia went, we really appreciate your feedback and we will be sure to pass this on to the team.Kind regards, Emma
5/5
TrustpilotSamuel was very helpful
Samuel was very helpful, understanding and prompt with actioning my complaint
Thank you Jennifer for the great review and for letting us know that Samuel was able to help you - Kind regards, Kate.
1/5
TrustpilotI have an issue with my porch coming…
I have an issue with my porch coming away from my house. I have been waiting approximately 18 months and still don’t know when it is going to be sorted. I have had people from clarion to look,an insurance advisor to look and a builder to dig holes and take soil samples. Still no further forward.
Good morning Lloyd,Thanks for taking the time to leave a review and we would really like to make the relevant team aware of your situation - Please reply to the message that I've just sent you (via Trustpilot) so that we can look in to this further.Kind regards, Emma
3/5
TrustpilotCustomer service advisor helpful - Clarion hard work
Yasmin was amazing, as helpful as she could be.
Thank you for taking the time to let us know that Yasmin was amazing, I'll be sure to pass your review on to the team - Kind regards, Kate.
5/5
TrustpilotParking
Jill was very helpful in trying to resolve my problem.
Good afternoon Tony, thank you for your review. I am pleased that Jill has tried to help you with your query. I hope that you will consider using the live chat facility in the future. Kind regards, Carol
5/5
TrustpilotPeter was very helpful and answered all…
Peter was very helpful and answered all my questions patiently
Thank you very much for taking the time to let us know that Peter was very helpful during your live chat yesterday - Great news! Kind regards, Kate.
5/5
TrustpilotJill was helpful and very polite
Good afternoon Stacey, thank you for your review. I am pleased to know that Jill has been able to help you today. I hope that you will consider using the online facility in the future. Kind regards, Carol
5/5
TrustpilotTawio was very good trying to help with…
Tawio was very good trying to help with my problem hope it can be resolved
Thanks Jayne for the great feedback after chatting to Taiwo today - We also hope your problem is resolved soon so please get in touch again if we can help any further - Kind regards, Kate.
1/5
GoogleSuffered with a noise complaint that has been going on for 2 year and 4 months or more now. 56 emails, countless calls and they haven't actioned anything. They even went to close my case today after no update, no action taken yet numerous complaints still being sent my myself on ever occasion it is happening in. They are the most useless housing association I have ever had to deal with. They patronise you when you are frustrated from lack of sleep and lack of action taken to stop it. Any repairs they have done they sent a painter to do a plumbing job, then a carpenter for a plumbing job. If you want a useless housing association that ignore your please for help then I strongly recommend these. They will drive you insane with both their lack of empathy and actions taken to help you.
1/5
GoogleMoved in to a new built at Alta west tower canary wharf, its been 2 weeks and I'm already having problems: 1/ can't get a meter reading to set up my electricity. 2/ can't get my wifi connected even though it is already installed by them. 3/ everything has to be booked in and they can't even give you a time frame when it is going to be booked which doesn't help because without making a pre booking with them and not knowing when they will book it for you, you can't arrange it with any suppliers of what so ever. Customer service team aren't a great help because they try to help you but again they don't have any authorisation to book anything or to give you permission to give a go ahead, they are OK until you ask for the go ahead that's when they will tell you they need report it and don't have a clue when you will get a response. I have never seen or experienced anything like this if I knew what I know now I would never gave accepted the property. If anyone who is moving here through tower hamlets letting be advised. Also getting a response back from clarion housing is impossible. WARNING ⚠️ CLARION HOUSING ASSOCIATION LIMITED DO NOT DO JOINT TENANCY AGREEMENT.
5/5
TrustpilotJohn was most helpful
John was most helpful. Just a shame that us poor peasants that live in social housing have to wait such a long time for a small job. Ridiculous
Good afternoon Nafeesa,Thank you for taking the time to leave a review, we appreciate your feedback. So pleased to hear you found John most helpful. Sorry to learn of your disappointment for the repair booking date - we endeavour to attend routine appointments within 28 days.Kind regards, Emma
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