Trusted Agent profile · London
★★★★★
2,211 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,211 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJenifer was very helpful in dealing…
Jenifer was very helpful in dealing with my complaint.
Good morning Chris, thank you for your review. I am pleased to know that Jennifer has been of assistance to you. I hope that you will continue to use the online facilities should you need to contact us again. Kind regards, Carol
1/5
TrustpilotClarion debited my account by an…
Clarion debited my account by an additional £180. I initially contacted them 2 weeks ago to request a refund of this balance and despite following this up with a phone call and 2 emails I have still yet to get a response from them. Quick to harass if you owe them money but incredibly reluctant to refund monies they shouldn't have taken. Shocking behaviour especially in a cost of living crisis
Thank you Kev for taking the time to leave a review and I'm sorry to hear that your account has been incorrectly debited - Please reply to the message that I've just sent you (via Trustpilot) so that we can ask our Customer Accounts team for assistance - Kind regards, Kate.
5/5
TrustpilotJill was very helpful at assisting me…
Jill was very helpful at assisting me with my enquiries.
Thank you Kim for taking the time to leave a review after speaking to Jill today - It's good to hear that Jill was able to help - Kind regards, Kate.
5/5
TrustpilotJohn was helpful
John was helpful, professional and was able to confirm appointments
Thank you Elena for the great review after chatting to John today - It's good to hear that your enquiry was dealt with so well - Kind regards, Kate.
5/5
TrustpilotExcellent information
Excellent information, response time and incredibly helpful. Peter was amazing.
Good afternoon Andrew and thanks for letting us know that your live chat with Peter went so well - The team will be delighted - Kind regards, Kate.
5/5
TrustpilotTaiwo is most helpful
Good afternoon,Thank you very much for letting us know that your chat with Taiwo was most helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotAssistant was very helpful
Assistant was very helpful. Quick response. Thanks
Thank you very much Cecylia for the great feedback and taking the time to let us know that my colleague was able to help you - Kind regards, Kate.
5/5
TrustpilotFast solution to my request
Julia was very helpful and efficient.
Thank you Mark for letting us know that Julia was able to assist with your enquiry - I'll be sure to pass your review on to Julia and the team - Kind regards, Kate.
5/5
TrustpilotArranging a plumber
Debbie was very quick in arranging my appointment.
Good afternoon Tanya, thank you for your review. I am pleased that Debbie has been able to help you today. I hope that you will consider using this facility again should you need to contact us. Kind regards, Carol
5/5
TrustpilotYou was able to give me the information…
You was able to give me the information I needed
Thank you Jade for the great feedback and I'll share your review with our live chat team now - Kind regards, Kate.
5/5
TrustpilotTaiwo was very helpful
Good afternoon Leanne,Thank you very much for letting us know that your chat with Jill was very helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotKind and Helpful
Kind and Helpful. John was very helpful with the enquiry
Good morning Tina, thank you for your review. I am pleased to know that John has been able to help you today. I hope that you will continue to use the online facility should you need to contact us in the future. Kind regards, Carol
5/5
TrustpilotONLINE CHAT
ONLINE CHAT - Got through a customer service Human quite quick. Julia dealt with my repair request in a timely manner she was also polite. Was not given a time frame for repair to drainpipe, so will have to wait and see how long it takes for it to be repaired.
Good morning Kim, thank you for your review. I am pleased to know that our online team have been able to help you today. I hope that you will consider using this service in the future. Kind regards, Carol
5/5
TrustpilotGreat service
Tracy is very professional and willing to help
Thanks Martin for taking the time to let us know that Tracy was able to help - Kind regards, Kate.
5/5
TrustpilotI had a resolutions officer called…
I had a resolutions officer called Kelly wiles that sorted out every issue that I had been struggling with for nearly two years, finally I have a liveable home for me and my children. I really recommend that if your having issues with your housing to try and get a resolutions officer, mine was brilliant.
Good morning Leah, thank you for your review. I am pleased to know that you have found Kelly to be of assistance to you. I will pass on your kind words. Kindest regards, Carol
5/5
TrustpilotQuick and easy to chat
Quick and easy to chat. Helpful with information needed..Polite..
Good morning Mrs Finneran - We're happy to hear that you found our chat support quick, easy, and helpful. We appreciate your kind words about our team's politeness and the information provided - Kind regards, Kate.
1/5
TrustpilotAn absolute joke
An absolute joke. I had to get I’ve had no hot water for 2 days now due to an ongoing issue with the boiler in the flat. I was told yesterday after a visit from an engineer someone would be here between 8-10 this morning it’s now 3pm. There’s no accountability or organisation it’s an absolute joke.
Hi Andrea - I'm sorry to hear that you've experienced problems with lack of hot water recently - So that we can help, please reply to the message that I've just sent you (via Trustpilot) - Kind regards, Kate.
5/5
TrustpilotTaiwo was very efficient
Good morning Abi,Thank you very much for letting us know that you found Taiwo very efficient and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
1/5
TrustpilotOver charged for service charge
Over charged for service charge. Nearly double the amount it should have been. Added to my account without sending me any invoices. Had to request invoices and point out their mistake. In a time consuming lengthy process.
1/5
TrustpilotTotally incompetent
I’m in my high 20s complaints and 7 missed appointments over the past 3months!! Am I a isolated case or are your reviews false? Totally disgusting by a major housing association. Ignorant total liars and totally incompetent. That’s great Natalie I completely forgot to mention to add my recent review to my account along with my several other reviews. Have you nothing to say about my accusations of clarion housing submitting false reviews???
Good Morning AlanThank you for your review. We are sorry to hear that you are unhappy with the service that you have been receiving. We shall ensure your latest review is added to your account.Kind RegardsNatalie
5/5
TrustpilotPeter is helpful and a gentleman
Peter was helpful and trully tried to help. He was clear and objective.
Good afternoon Antonio, thank you for your review. I am glad to know that Peter has been of help to you. I hope that you will consider using the online team in the future. Kind regards, Carol
5/5
TrustpilotPermission regarding greenhouse…
We had to raise a query with Clarion Head Office regarding my fathers tenancy and decided to use their online chat. A very helpful lady, Jill, promptly responded and made some checks on his account and provided the necessary information. A very good, professional and helpful service, thank you
Good afternoon J Reed, thank you for your review. I am pleased to know that Jill have been of assistance to you. I have passed on your kind words. Kind regards, Carol
5/5
TrustpilotShani at Clarion has been helpful.
Shani at Clarion has been helpful in getting roadside gullies cleared. This job has been booked for many weeks and at last today a water tanker with suction pipes arrived and the work is happening. Thank you from all of us local residents who have suffered stagnant drains smells.
Thank you very much Mr Keene for the great feedback after chatting to my colleague, John, today - I'll be sure to pass your review on to John and the team - Kind regards, Kate.
1/5
GoogleAbsolute terrible experience! People working there don't really know what they doing, if you do 9-5 job, forget about any service carried out, unless you book day off! My account wasn't set up for 5 months when I moved in and if they tell you that you won't get charged for the last month of tenancy because you paid first month in advance, don't believe them! Two years of struggle, lack of professionalism, I do not recommend!
Good morning Agnieszka and thanks for your review - I'm sorry to hear that you encountered problems at the start of your Clarion experience - Do please email us at reviews@clarionhg.com if we can be of any assistance or, alternatively, give us a call on 0300 500 8000 - Kind regards, Kate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
