Clarion Housing Lettings London reviews

★★★★★ 1/5

Google

We have been put through hell by this company they state themselves as charitable so they can pocket sur plus all the property's are falling to bits or smothers in mould we lost all belongings had to vacate for a whole month whilst they dehumidified the property only after going to the papers. We moved back with nothing my children got sick I got taken to a&e as the mould stench was so harsh I couldn't breathe. They now are refusing to talk to us and dragging out our claim for our items nick Herbert was a great help to us and is fully aware of our situation and awaiting on our claim. We are considering taking this to court it's that bad to anyone who's suffering at the hands off these people I'm sorry that they are putting you through such hardships no one needs this especially when we pay them for a service and don't get anything truly shameful

Wade · 26 August 2018

★★★★★ 5/5

Trustpilot

Repair request on live chat

I spoke to John Holden on live chat who was very helpful

Deirdre · 20 March 2024

★★★★★ 1/5

Trustpilot

Broken my key in the front door lock…

Broken my key in the front door lock they sent someone out and damage my door I don’t know what they did to the door they only have to do the lock why do they have people come out who got no idea how to fix anything every time they come to do a repair they make the job worse and they pay these people so it costs twice as much just employ people who can do the job in the first place they will saved loads of money instead of doing one job two / three times it’s call common Sense but of course clarion as not got any of that I got in touch with them and they said they will pass it on to repairs still waiting 2 weeks later so a simple job that probably should have took 10 minutes is now going on three weeks and still not done

Rt · 25 August 2022

★★★★★ 1/5

Google

Clarion housing Leeds halton moor are useless I've lived here for 10 years reported damp in 1st year still not damp free. Missed appointments, coming to appointments early, majority of my repairs are fixed by myself but I still pay rent to the money grabbing cowboys. Last week my sink was leaking couldn't be used earliest appointment was 4 weeks away when I queried this was told not an emergency 4 people live in my house how can not having a sink not be at least urgent

Lisa · 17 October 2024

★★★★★ 1/5

Google

This company is unreal I too have the exact same issues as the previous reviewer. I have three children currently unwell and we are all sleeping in the living room of my 3 bedroomed new build due to mould and damp that the company has failed to sort out! Then they charge me 75.50 PER Month service charges.... Is this a joke?!?!? Legal advice now. I this home is not livable!! My kids lost all there Xmas toys there clothes I've lost furniture and now my son who has a hole in his heart has to use an inhaler as his oxygen levels are low!! I can't just leave we have nowhere to go.. To think what I'm paying for is absolutly discussing!! Compa y should be ashamed! But like Andy said you never even get to speak to one person none o them no what's going on.. All housing companies should have support for people, this one doesn't even have a neighbourhood officer!!

KymBolinA · 25 August 2022

★★★★★ 1/5

Google

List of repairs over past 5 years mouldy bathroom, Open vents letting a bad draft in. Faulty windows back door front door. Kitchen falling apart! Mould in living room all over bathroom up stairs. All reported and nothing has been done. Now had to take the matter further as I have young children in my house and the state of the property is getting worse. Shocking landlord! Honestly don't know why I still go to work to pay my rent every month! Really really unhappy and now having to take further action as the stress over all this is unreal and feel its my only option to get the repairs done! You really should be ashamed of you're self's.!

Sabina · 25 August 2022

★★★★★ 1/5

Google

Clarion's disrepair service is appalling and negligent. Their whole approach to fixing issues beggars belief, because on top of all the stress and harm caused to tenants, it is costing them far more in both reputational damage and financial impact. For example, on our street they have allowed a property to become completely saturated with damp due to drainage pipes which are broken, making the tenants' lives a misery and causing extremely serious and dangerous long-term damage to the foundation walls. They could have fixed it over a year ago but knowingly and negligently decided to let the issue fester. Now we have a crisis both in terms of psychological and material impact to vulnerable residents.

John · 25 August 2022

★★★★★ 1/5

Google

Clarion housing is the WORST housing association in history. You guys have no intention of helping people whatsoever. I will out CLARION HOUSING. I have recordings from lots of clarion housing employees who have stated their names and more. I also am in contact with the newspaper as they want to know a lot more about this. I finally will be able to out all of them. So many people have had bad experiences with clarion and me being one them. I will not stop till something is done about this.

Jah · 25 August 2022

★★★★★ 1/5

Google

SUBSIDENCE ISSUES We are struggling to keep communication going with Clarion. Clarion have agreed that if we were to vacate our home, they could not let it to tenants in its current state of disrepair due to the subsidence damage.  All the same, we are continuing to pay full rent without any concessions! I would like to add that we have looked after our home to such an extent that people tend to believe we own it and are always surprised to find out that it is in fact a Housing Association property.  This does not receive any appreciation from Clarion. Several other properties in our close are also experiencing subsidence but we are being dealt with individually rather than realising that the land this small close has been built on must be the issue. IMAGE - shows just one of the many internal cracks which do actually go through into next door. Light shines through these cracks from our neighbours property. We also have external cracks, dropped floors and a sinking garden.

Cheryl · 25 August 2022

★★★★★ 1/5

Google

Since our estate has been taken over not just by clarion but also when affinity Sutton took over, it has gone awful. They allow anyone on here now, lots of drugs etc. The service from clarion is rubbish, the repair guys never have the parts and to be honest don't know what they are doing most of the time, you get told they will come back but never do. I'm still waiting for a radiator to be installed from over 18 months ago. Worst housing company ever. Bring back William Sutton Trust.

Nikki · 25 August 2022

★★★★★ 1/5

Google

Had to give 1 star just to post this ... 😡 got an email this morning to remind me that despite the cyber attack,it was important to continue to pay my rent ... bit patronising I thought but checked my account online just in case. My payment wasn't showing even though they assured me that it was OK to pay via the account portal. I've e-mailed a copy of the receipt but I doubt I'll get a reply let alone an apology. Also filled in a complaints form but all they'll do is tell me to ring them .... my doctor tells me to avoid stressful situations so won't be doing that

Pauline · 25 August 2022

★★★★★ 1/5

Google

Clarion Housing I can honestly say I have never dealt with such awful company, none of the staff care about the job and are just desperate to get you off the phone. They clearly have a shocking management structure who have no idea how to run a business or just don't care, All I can say is I feel so sorry for any person who has to deal with them. I have called at least 10 times and emailed 5 times with the documents they have requested, when you ring them all you get is it's not my department or I'll get someone to call you back which never happens!!!! If I could give zero stars as a score I would,

Jez · 25 August 2022

★★★★★ 1/5

Google

having work done by united living through clarion housing nothing but poor workman ship and all they do is lie to you , jason light a guy called ben , jack and a girl called carina are in charge of all this work , i have issue with front door which is a security risk but they dont seem to care they probably feel its not there home so dont need to be concerned about it , they say we will come out then you dont hear or see then again . worst company ever . had a email saying would contact me three days ago guess what still no call from clarion or united living , im now reducing my rent until these wasters do something im now in contact with the housing onbudsman hopefully they will get a massive fine heres hoping , if they think i will let this drop they are gravely mistaken .its now been another week still no response from clarion or united living 28/06/22.

Martyn · 25 August 2022

★★★★★ 1/5

Google

Clarion is without a doubt the worst housing company I have ever dealt with. If I could give -5 stars I would. My girlfriend pays good service charge for her property and has been suffering from black mould due to her roof being in desperate need of repair. She has been regularly calling the company for months who always say the same thing, ‘we will find out for you and give you a call back in five working days’. She has NEVER received a call back. The black mould is not only damaging her property but her health too. Despite expressing her health concerns, Clarion have never changed their disgraceful, negligent approach. Recently, when she calls, Clarion have suggested she might have to pay for the roof herself despite paying all her service charge. Avoid Clarion at all costs!

Will · 25 August 2022

★★★★★ 1/5

Google

Clarion are incredibly useless! They have been in gross breach of contract and continually ignore our request for someone to come and assess our damage and to come up with a plan of action. Its been over 8 months since our ceiling collapsed and there's been zero effort from them to address the problem. Their call centres are also useless. Their subcontractors haven't got a clue as to what they're doing either and its just frustrating. If I stopped paying rent now, they'd be knocking on my door! They don't care about their tenants living conditions, just about milking as much money as possible from them. I hope Claire Miller will pay for our damages personally from the £400k salary she makes from heading a useless company.

ABVisuals · 25 August 2022

★★★★★ 1/5

Google

Quite possibly the worst company I have ever had the unpleasantness of working with. False promises, staff incompetence and average wait time of 5 days for a response… let alone a resolution. People’s lives being put on hold because of inadequacies and lack of want to help. With an average rating of 1.5 starts from near on 700 reviews, I can’t say I hoped for much but this is shoddy at best. If you value your time or sanity avoid at all costs. A company that needs to have a pre-set reply to all complaints is not a company I wish to work with moving forward. I can’t wait for my issue to be solved so I can put this saga to bed.

Ryan · 25 August 2022

★★★★★ 2/5

Google

I moved in to a new home a month ago. I flagged up a few minor issues when I moved in but none have been dealt with apart from the lack of hot water on completion which was resolved 3 days later. defects I have raised are being closed claiming there were not logged on handover. They were raised by me but dismissed by the Clarion representative as "normal". Really disappointing and I concerned about how the building is going to be managed going forward, if I'm honest.

Stephen · 25 August 2022

★★★★★ 1/5

Google

If I could give no stars I would. Appalling service, poor communication and only interested in saving money. Recently they fitted a new front door? Why did they need to as the old one was good and solid and draft free, new one might look smart but poor quality and allows draft under door. I have had no hot water for 4 days their plumbers they use are the biggest bunch of cowboys I've ever seen. Since Clarion took over, service has hit rock bottom, phone lines take ages to answer repairs take an age, 3 years to repair a damaged garage door. They should be ashamed of themselves.

Sim · 25 August 2022

★★★★★ 1/5

Google

My neighbour below died and was decomposing for three weeks before the police broke down his door. The smell and flies was highly distressing. Would you believe that Clarion didn't fumigate the flat or communal area until three weeks after the body was removed? Myself and the third tenant called and emailed endlessly before finally coming to deep clean the place.... Best part? They denied my efforts in contacting them and made exploitative excuses for their negligence in fumigating the place in a timely manner. I went back on full dose antidepressants during this time after tapering off my medication for 10 months. That's how traumatic the situation was. It's been seven months now and the neighbour's door directly next to mine still has padlocks and police sticker on it just to remind me daily. They certainly don't care. Just adding my two pence to assure everyone that they're not going mad. Clarion is a certified blood boiling organisation.

D · 25 August 2022

★★★★★ 1/5

Google

Absolutely appalling service for shared ownership customers… Residents living in a new built block in West London have been ignored and fobbed off by senior Clarion employees who don’t seem to understand Clarion is in fact in the breach of lease. the building isn’t safe incl no access for emergency services. Our bins don’t get collected on regular basis. Rooftop garden which isn’t safe to use with leftover equipment just there for anyone to pick up - only closed now, but open for months. Rats are now visible. There are no signs with the name of each block so parcels don’t get delivered. Intercom isn’t working properly. Empty promises and absolute ignorance - that should be company’s motto. Simple things should have been done last year aren’t done. It’s been nothing but a bad experience throughout.

Kasia · 25 August 2022

★★★★★ 1/5

Trustpilot

And once again clarion let me down…

And once again clarion let me down money was meant to be in. Bank by 19th wasn’t so mailed the Person dealing with it and all I got was I’ll speak to finance and get back to you once again didn’t so emailed again again got no reply emailed again 22nd and again no reply at end of my teether and please don’t say it coz of cyber attack as it isn’t now had emails saying money be in by 19th and now had reply to say a delay now this is just getting silly no explaination nothing.again can’t reply you you and again not heard nothing from Daniel that isn’t my issue my issue is clarion mucking me about with my money giving memo me date then now got anthor a bit like with all the work that they were meant to do had same problem no communication hence why went ombusman . And as for Daniel sayimg he tried to contact me he hasn’t but he not my concern it’s my money !!!!!!!!

Diane · 22 August 2022

★★★★★ 5/5

Trustpilot

The operator Tracy was very good with…

The operator Tracy was very good with the repair

Jayne · 14 May 2024

★★★★★ 5/5

Trustpilot

Janice was very helpful today and…

Janice was very helpful today and resolved my issue efficiently

Jodi · 24 April 2024

★★★★★ 1/5

Trustpilot

Again not happy at all no one cares…

Again not happy at all no one cares stillWaiting for money shouldn’t take 7-10 days they had my details since 5th aug and stillNot in there allYou get from staff is 7-10 days making me so I’ll this company all you get on this is someone will be in contact why can’t they anthojust rings accounts to see if it actually been proceed but no they can’t be bothered or just holding on to it should have had it months ago so I was asked to send details yest again forNothing back and money still not in account 8 days now your it’s a joke

Diane · 17 August 2022