1/5
GoogleTheir tenants are suffering badly due to the poor housing
Trusted Agent profile · London
Clarion Housing Lettings London reviews
★★★★★
2,205 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,205 reviews on two platforms, including 656 Google reviews rated 1.5.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotSo again clarion are no good still…
So again clarion are no good still waiting for money what was from a complaint about people not showing up for appointments not one person at clarion can say when I’m getting it then today after two months of waiting for anthor appointment and with no call I had to ring to be told nope they not coming really clarion . So going to my Mp now no this is a new on only happened yest
Agent replied · 12 June 2024
Good morning Diane and thanks for your further review and I'm sorry to hear you're unhappy with Clarion's services - The team are aware of your concerns as mentioned in our reply to your previous review - Kind regards, Kate.
5/5
TrustpilotAdam is a great advisor
Adam was very helpful and informative
Agent replied · 24 August 2024
Good morning Iman,Thank you for leaving a five-star review for our agent, we're so pleased to hear how Adam was able to assist you. Kind regards, Emma
5/5
TrustpilotYasmin was very helpful and thoroughly…
Yasmin was very helpful and thoroughly understood my enquiry
Agent replied · 19 June 2024
Good morning Ayat,It's great to hear how Yasmin, in our Web Chat team, was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
5/5
Trustpilot5 STAR
Jill was very kind and informative. She handled my query with great care and I'm grateful Clarion has lovely advisors to help when needed. Thank you!
Agent replied · 24 August 2024
Thank you Shenel for your kind words after chatting to Jill today - The team will be so pleased to read your review so I'll share it with them straight away - Kind regards, Kate.
5/5
TrustpilotThanks to the caretaker
Dear Clarion, We would like to pass a message to Charles, the caretaker of our flats in 2 Cuckmere Way in Orpington, BR5 4GR. We are very pleased with the work he puts in when cleaning our communal areas. It is clear that he takes pride and effort when doing his job. Please give him a big thanks.
Agent replied · 12 June 2024
Good afternoon Miss SC - Thank you so much for taking the time to let us know that my colleague, Charles, does such a wonderful job at Cuckmere Way - Fantastic feedback, which I will pass on to Charles and the team immediately, they'll be thrilled - Thanks again and kind regards, Kate.
5/5
TrustpilotVivian was very helpful with answering…
Vivian was very helpful with answering my 2 queries
Agent replied · 12 June 2024
Thank you very much Elaine for letting us know that Vivian was able to help you with enquiry today - Kind regards, Kate.
5/5
TrustpilotLucy was brilliant and very helpful
Agent replied · 24 August 2024
Good morning Jennifer - thank you for taking the time to leave your review. We are really pleased that Lucy was able to help you with your enquiries. We hope you will consider using this facility again in the future. Kind regards...Michelle
5/5
TrustpilotClint was very helpful and understanding
Agent replied · 24 August 2024
Hello Kimberley- thank you so much for leaving your review. Really pleased Clint was able to help you on this occasion. We hope you will consider using the webchat service again in the future. With kind regards...Michelle
5/5
TrustpilotCharlie was very helpful and answered…
Charlie was very helpful and answered my query . Thank you
Agent replied · 12 June 2024
Good afternoon Elena, thank you for your review. I am pleased that Charlie has been able to help you today. I hope that you will consider using this service again in the future. Kind regards, Carol
5/5
TrustpilotSamuel was very helpful and polite
Samuel was very helpful and polite. Grateful for his help today.
Agent replied · 12 June 2024
Good morning, thank you for your review. I am pleased that Samuel has been able to help you. I hope that you will continue to use the online service in the future. Kind regards, Carol
5/5
TrustpilotHelpful
Helpful. Clear concise. Appointment made and ver happy.
Agent replied · 24 August 2024
Thank you Lorraine for the great review and it's good to hear that your live chat went well.Kind regards, Emma
1/5
GoogleI would not give them any stars if I could. We have had a leak in our home for nearly 2 months. Nothing has been done and the leak has spread across the house. It's coming from the flat above, but there hasn't been any communication to resolve this from Clarion and the home above. It is not hygienic as the water from the leak is not clean water. There are damps and moulds on the ceiling. It is not nice to live in, especially for my parents who have different conditions. The service and communication have been appalling and are causing me and my family lots of distress.
5/5
TrustpilotAndreas was very helpfull and…
Andreas was very helpfull and understanding
Agent replied · 24 August 2024
Good morning Keith,Thank you for leaving a five-star review for our agent, we're so pleased to hear you found Andreas helpful and understanding.Kind regards, Emma
1/5
Trustpilotjust awful
multiple times i’ve contacted you guys about a communal issue i’m having and multiple times you have said that i will receive a call back from someone. Never have received said call back. Honestly ridiculous and laughable. How you guys are still up and running is beyond me. No wonder you have 1 star on google, clearly most of the reviews on here are bought or fake
5/5
TrustpilotAdvisor was very helpful and…
Advisor was very helpful and understanding
Agent replied · 24 August 2024
Good afternoon Sammie,Thank you very much for letting us know that your chat with our agent went well.Kind regards, Emma
5/5
TrustpilotJill was very helpful while using the…
Jill was very helpful while using the online chat service
Agent replied · 12 June 2024
Thank you Michelle for letting us know that Jill was able to help with your enquiry today and we do hope that you will continue to use live chat for any future queries - Kind regards, Kate.
5/5
TrustpilotOnly took a few minutes to get my…
Only took a few minutes to get my Mutual Exchange process started, thanks Lucy.
Agent replied · 24 August 2024
Thank you Jenny for letting us know how well your chat with Lucy went today and we wish you the best on your mutual exchange too - Kind regards, Kate.
1/5
GoogleUPDATE: Clarion are now ignoring improvement notices from the county council for a category 1 hazard. Issues get resolved extremely slowly. Have been waiting for over a year for numerous issues. Shoddy repairs, complete lack of planned investment for the foreseeable future and a complete lack of transparency internally. Shocking that this is one of the biggest social housing providers. They are crooks skimming the profits from the Charity. It’s just wrong. What is happening to this country???
5/5
TrustpilotThe online chat with John was fast
The online chat with John was fast, effective, efficient and informative
Agent replied · 12 June 2024
Good afternoon Verity, thank you for your review. I am glad that John has been able to help you today. I will pass on your kind words. Kind regards, Carol
1/5
TrustpilotClarion housing get it wrong again.
Clarion housing get it wrong again.Ongoing issues with residents of a neighbouring road who park 10 cars in a car park of only 14 spaces.Clarion spent money on a sign clearing saying “residents of Leith Road” but failed to tell the residents of the neighbouring road so they still park there and nothing has been achieved.
Agent replied · 19 June 2024
Good afternoon Daniel , thank you for your review. I am sorry to learn of the situation with the parking. I am sending you an invitation to share your contact details via Trustpilot. Upon receipt we can pass this to the relevant team. Kind regards, Carol
5/5
TrustpilotTaiwo was very helpful and kind
Agent replied · 24 August 2024
Good morning Rae, thank you for your review. I am pleased to know that Taiwo has been of help to you. I hope that you will consider using the online service in the future. Kind regards, Carol
5/5
TrustpilotVivian was wonderful and very speedy…
Vivian was wonderful and very speedy with her response
Agent replied · 12 June 2024
Good afternoon Alfie,It's great to read your positive review following your chat with Vivian, we're really pleased you were happy with the service .Kind regards, Emma
1/5
GoogleWe have been put through hell by this company they state themselves as charitable so they can pocket sur plus all the property's are falling to bits or smothers in mould we lost all belongings had to vacate for a whole month whilst they dehumidified the property only after going to the papers. We moved back with nothing my children got sick I got taken to a&e as the mould stench was so harsh I couldn't breathe. They now are refusing to talk to us and dragging out our claim for our items nick Herbert was a great help to us and is fully aware of our situation and awaiting on our claim. We are considering taking this to court it's that bad to anyone who's suffering at the hands off these people I'm sorry that they are putting you through such hardships no one needs this especially when we pay them for a service and don't get anything truly shameful
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Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
