Trusted Agent profile · London
★★★★★
2,211 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,211 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJill was great
Jill was great, very helpful, polite and professional.
Good morning Markie, thank you for your review. I am pleased to know that Jill has been able to help you. I hope that you will consider using our online service in the future. Kind regards, Carol
4/5
TrustpilotI wanted to contact my housing officer
I wanted to contact my housing officer, as she has tried to contact me twice today. I spoke to Jamel & he was helpful & said he would pass on my message to the relevant department
Hi Cheryl and thanks for your positive review after chatting to Jamel yesterday - Jamel and the team will be so grateful that you took the time to let them know how your chat went so thanks again! Kind regards, Kate.
5/5
Trustpiloti had a chat with Matthew c .
i had a chat with Matthew c .. about my concerns over next door . I have workmen here to do my disabled wet room. He was cutting wood outside , next door neighbour came out taking photos and being rude to the workmen . its every time i have someone here The neighbours daughter comes out and does the same thing .she is making our lives hell . Clarion you need to step up and deal with the neighbours who have been reported to you on many occasions . but you do nothing about it . Matthew c . thank you for understanding
Good Afternoon MaxThank you for leaving a great review for Clarion. We are sorry to hear that you have been experiencing some problems with your neighbours. We are pleased to hear that Matthew was understanding of your concerns. We do hope you enjoy using our webchat service again in the future.Kind RegardsNatalie
5/5
TrustpilotTiawo was Very helpful
Tiawo was Very helpful, very polite. Give him a raise!
Good afternoon,Thank you for leaving a five-star review for Tiawo, it's great to hear you was happy with your web chat.Kind regards, Emma
5/5
TrustpilotSpoke to Julia on livechat
Spoke to Julia on livechat. Incredibly helpful and friendly, an absolute credit to the business.
Good afternoon Brian,It's great to hear how Julia, in our web chat team was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
5/5
Trustpilotthe person who i spoke to Peter was…
the person who i spoke to Peter was extremely helpful and got me the information i needed promptly
Good morning Catherine - Thank you for letting us know that Peter was able to assist with your enquiry on live chat - Great news! Kind regards, Kate.
5/5
TrustpilotTaylor was so efficient and answered my…
Taylor was so efficient and answered my questions clearly.
Morning Jennifer - thank you for leaving your review. Really pleased that Taylor was able to help you with your enquiries. We hope you will consider using this facility again in the future. With kind regards...Michelle
5/5
TrustpilotAdam was very helpful with both my…
Adam was very helpful with both my enquiries and seemed very polite.
Good afternoon Mark and thanks for the great review - It's great to hear that your live chat went so well and Adam was able to help - Kind regards, Kate.
1/5
TrustpilotWe have had ongoing issues with windows…
We have had ongoing issues with windows , doors, damp etc for several years now and they always send someone out to bridge things up , finally about 6 months or so we were told we would be getting new windows doors and a new roof they have been round to do the asbestos checks etc and since then haven’t heard anything and all my messages and emails seem to be falling on deaf ears , so once again we have gone through another winter living in squalid conditions can’t even heat the house up as the heat is just escaping through the badly installed doors windows etc and the damp is not helping two of my children who suffer from asthma . I find this totally unacceptable it’s one excuse after another with Clarion Housing
Good morning Colin - Thanks for taking the time to leave a review and I'm sorry to hear that you have outstanding repairs that need completing - Please reply to the message that I've just sent you (via Trustpilot) so that we can help - Kind regards, Kate.
1/5
TrustpilotLousy Customer Service... Again! …
I changed my Direct Debit rent date in December last year to 19th of each month instead of the 1st as I've changed jobs and my pay date is different. My housing rent went out on the 1st and promptly bounced due to the lack of funds in my account which as I'd changed the date, I was not expecting that to come out until the 19th! First operator couldn't be bothered and cut me off and the second operator hadn't a clue what to do. I'm disgusted at the dreadful customer service I'm receiving and my black mould in my porch which was supposed to be replaced in 7/21 is still prevalent on my rotting porch doors. Clarion has become a bloated behemoth and too big to take proper care of its tenants and properties .
Hi Donna - Thanks for the review and I apologise for any inconvenience caused to you regarding your direct debit - So that we can help with this, and the porch repair, please reply to the message I have just sent you (via Trustpilot) - Many thanks, Kate.
5/5
TrustpilotThanks to Clint for his great customer…
Thanks to Clint for his great customer service and patience
Good morning Nina,Thank you for leaving a five-star review for our agent, we really appreciate your feedback and we will be sure to pass this on to Clint.Kind regards, Emma
1/5
TrustpilotTerrible service they are leaving a 23…
Terrible service they are leaving a 23 stone man unable to shower for 6 weeks and a child with a disability and anxiety issues unable to shower for 6 weeks. Absolutely ridiculous, no care at all for people or their mental health. They will say they have contacted me to resolve like they did before but don’t actually do anything.
Good afternoon Kelly and thank you for taking the time to leave a review - I'm sorry to hear that your repair is delayed - I have passed your review on to the relevant Clarion Response team to see if they can assist - Kind regards, Kate.
5/5
TrustpilotJohn was very helpful and helped…
John was very helpful and helped resolve my query very quickly .
Good afternoon Hannah, thank you for your review. I am pleased to know that John has been able to help you today. Kind regards, Carol
1/5
TrustpilotClarion housing are awful they don’t care
I have no hot water in my home not a drop,you are telling me I need to wait until the 15 February 23 nearly a month,no one calls me back 3 days of being told you will call me back and you never do,yous don’t care I work in a covid ward of the local hospital I have no family local but yous just say we understand useless yous don’t care,it is terrible I can’t shower I can’t clean anything in my home it’s scandalous
Good MorningThank you for leaving a review for Clarion. We are sorry to hear that you are unhappy with the service that you have been receiving. We would like to look in to your concerns for you. Please can you respond to the email sent to you by Trustpilot requesting further details. Once we receive these back we will then be in touch to discuss your concerns with you.Kind RegardsNatalie
3/5
TrustpilotAppointment was cancelled and we were…
Appointment was cancelled and we were not informed
Good afternoon Kevin,I'm really sorry to hear that your appointment wasn't attended to and I apologise for any inconvenience caused.Kind regards, Emma
5/5
TrustpilotDebbie was polite and got my repairs…
Debbie was polite and got my repairs booked in quickly and efficiently as possible
Good afternoon Tracey,It's good to hear that Debbie was able to assist you in booking your repairs. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
5/5
TrustpilotJennifer was very helpful
Jennifer was very helpful and looked into why our repair was running late
Good afternoon MP and thanks for taking the time to let us know how your live chat with Jennifer went today and we hope your repair is resolved as soon as possible - Kind regards, Kate.
5/5
TrustpilotKyle & Pedro Plasterers
Kyle & Pedro Plasterers attended to repair and plaster the kitchen ceiling.They were on time and were incredibly helpful and polite, they even covered the kitchen worktops, cupboards, large fridge and flooring. They have a high level of professionalism and are very dedicated to completing the job on time. They both even cleaned up after completing the work.Highly recommend.
Good afternoon GJ, thank you for your review. I am pleased to hear that our plasters have been so professional working at your property. I will pass on your kind words to their manager. Kind regards, Carol
1/5
GoogleI WOULD GIVE ZERO IF I COULD
5/5
TrustpilotDid a repair request via online chat
Did a repair request via online chat. Agent was very helpful and got my repair sorted out very quickly
Thank you Carole for the positive feedback after chatting to us today on our live chat service - We do hope your repair is resolved soon and that you continue to use live chat for any future queries you may have - Kind regards, Kate.
5/5
TrustpilotJulia was very friendly and provided a…
Julia was very friendly and provided a very thorough service.
Good morning Imtiyaz, thank you for your review. I am pleased to know that Julia has been of assistance to you. I hope that you will consider using the facility again in the future. Kind regards, Carol
5/5
TrustpilotHollie was excellent she helped me with…
Hollie was excellent she helped me with my enquiry and was very helpful
Good afternoon Hayley, thank you for your review. I am pleased to know that Hollie has been helpful to you today. I hope that you will consider using this facility in the future to contact us. Kind regards, Carol
5/5
Trustpilothelpful and polite he…
Sam was very helpful and polite he helped me as quick as possible
Good afternoon Michelle, thank you for your review. I am pleased that Sam has been of assistance to you today. I hope that you will continue to use this method of contact in the future. Kind regards, Carol
5/5
TrustpilotYasmin was very wonderful help
Yasmin was very wonderful help, she really tried her best and I appreciate this
Good afternoon JB and thank you for letting us know that your live chat with Yasmin went so well - We do hope you will continue to use live chat for any future queries you may have - Kind regards, Kate.
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