Trusted Agent profile · London
★★★★★
2,196 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,196 reviews on two platforms, including 656 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGood experience
Samantha was on the ball & definitely dealt with my query
Good morning Sandra - thank you for taking the time to leave your review. Really pleased that Samantha was able to help you with your enquiries yesterday. We hope you will consider using this facility again in the future. Kind regards...Michelle
5/5
TrustpilotTruly was superb answered my question…
Truly was superb answered my question for me thank you Clarion.
Morning Barry - thank you so much for leaving your review. Really pleased that we were able to help you on this occasion. We hope you will consider using this facility again in the future. Kind regards...Michelle
5/5
TrustpilotI spoke to Janice today
I spoke to Janice today. Absolutely wonderful experience and so helpful. Very happy.
Good afternoon Gina,Thank you very much for letting us know how well Janice was able to assist you today with your enquiry - I'll be sure to pass your review on to Janice and the team.Kind regards, Emma
5/5
TrustpilotStacie Jo understood what I wanted done…
Stacie Jo understood what I wanted done what was an inquiry about a job to be done
Good morning Jayne - We're happy to hear that the team member understood your needs regarding the job enquiry. Thank you for sharing your positive experience with us! Kind regards, Kate.
5/5
TrustpilotPeter was very helpful and has…
Peter was very helpful and has hopefully sorted the issues i had.
Good morning JP, thank you for your review, I am pleased that Peter has been able to help you. Kind regards, Carol
1/5
GoogleI've had no radiator in my room since the beginning of February! I have a 1 year old baby and another young child! There is now mould forming and you can see the discoloration on the wall from the leak! How many last minute cancellations can there be? Kids have been unwell mutiple times due to this! Fed up!
5/5
TrustpilotThe lady on live chat Vivien was…
The lady on live chat Vivien was helpful polite and very friendly
Good afternoon Tina,It's lovely to read your positive review following your chat with Vivien. I will share your feedback with Vivien and the online team now , they will really appreciate it.Kind regards, Emma
5/5
TrustpilotOperative was sympathetic to my issues…
Operative was sympathetic to my issues and helped out as best as could - give the circumstances
Good afternoon Nosa, thank you for your review. I am pleased to know that our online team have been of help to you. I hope that you will consider using this facility should you need to contact us in future. Kind regards, Carol
5/5
TrustpilotI requested a repair.
I requested a repair and Clarion's agent Charlie made an appointment very quickly.Good service.
Good afternoon Colin, thank you for you review. I am pleased to know Charlie has been of assistance to you. I hope that you will consider using the online team should you need to contact us in the future. Kind regards, Carol
1/5
GoogleI wish I could give minus stars for Clarion. Absolute shamble of a housing association. They lack any care for any of their tenants or the homes they live in. All they care about is making sure rent is paid, that is the one and only time they will be in contact with you. Myself and my neighbours have been suffering with leaks and damp for the last 8 years, my daughters had to sleep in a room with a leaking ceiling for most of their childhood. You call them email them etc and they dont respond EVER!! The leak, mould and damp have never been sorted out properly, contractors come and go without having a clue what they are meant to be doing and without the right equipment. I had to complain to the MP just to get a quick wipe and paint job done over the damp however it keeps coming back after a few weeks and now my electrics are not working in the damp rooms. Im actually so stressed out with this housing association its making me ill. There has not been a month since I lived here without having some sort of issue with my home. There is actually waste water dripping into my bathroom from all the above tenants, its absolutely disgusting. Please, if you have a choice to move into a clarion house, DONT DO IT if you value your sanity
5/5
TrustpilotJennifer was brilliant
Jennifer was very helpful, several times, she re checked a repair issue, to make sure she hadnt missed anything
Thank you very much Pauline for letting us know that Jennifer was able to assist you today with your repair enquiry - I'll be sure to pass your review on to Jennifer and the team - Kind regards, Kate.
5/5
TrustpilotVery helpful
Khayc was very helpful, got the issue sorted quickly was very polite.
Hi Kelli-Marie, thank you for the feedback we will be sure to pass this on. Kind regards, Jon
5/5
TrustpilotThank you so much Jane for your help…
Thank you so much Jane for your help today! Quick and easy on the phone line I was 38 in the queue once I go on chat I’m number 1 very helpful staff!!!
Good Morning Thank you for leaving a great review for Clarion. We are so pleased to hear that Jane was able to assist you with your enquiry and that you found contacting our webchat team quicker than calling through.We do hope you enjoy using our webchat service again in the future.Kind RegardsNatalie
3/5
GoogleClarion is a big housing association and impacts a lot of home owners and renters. They are supportive and responsive and have improved in their communications in recent times when it comes to admin matters. However, there is very little empathy towards its customers / leaseholders. They follow processes that we felt were highly impractical in today's time and could do with a lot of process efficiency. Their support staff are very polite and willing to help but are bound by these processes and have very little in their hand to go beyond. That creates a lot of challenges and frustration. A home improvement project of ours is with them for over a year for approvals while the actual project itself is supposed to be only 12 weeks of work. I genuinely hope an authority reads this review and takes necessary action. I wish to provide constructive feedback so that no one goes through the pain that we have been going through as it has had a very deep impact on our daily lives.
5/5
Trustpilotvery helpful and straight to the point
Nicholas was very helpful and straight to the point
Good afternoon Gabriel, thank you for your review. I am pleased that Nicholas has been able to help you today. I hope that you will consider using the online service in the future. Kind regards, Carol
5/5
TrustpilotQuick and officiant
Tracy was so helpful and was able to sort my issue!
Good afternoon Evangeline,It's great to hear how Tracy was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
4/5
TrustpilotTony the caretaker
Clarion gets a good review all thanks to our caretaker Tony. He is a lovely man who always greets me and my family whenever he can. He is always grafting and going the extra mile in keeping our block as clean and tidy as possible. Apart from Tony and the other workmen clarion are okay and could be better with communications.
Good afternoon Tommy - It's great to hear how Tony is able to help and how friendly he always is - This review, and others similar received today, will make Tony's day I'm sure so thanks again - Kind regards, Kate.
3/5
TrustpilotClarion repairs
He tried but he couldn’t help as he could not access my repairs ????? But he did try and has asked somebody to phone me, this is the second request, we were told 8 years ago it needed a new lock, since then we have had 2 new locks fitted to the meter cupboard doors, WHY would you fit new locks TWICE - a lot of money wasted. Hi Carol couldn’t reply, ??? But did get a call from Ibukum, here is ref if you want to follow up KRE3939305 she was extremely helpful and efficient, I have spoken to them before, the PROBLEM is with the repairs department, who DO NOT SEEM TO KNOW WHAT THEY ARE DOING, they are now saying they have fitted a new lock and given new keys NOT IN THIS BUILDING ?????????
Good afternoon Linda, thank you for your review. I am sorry that you have been have some difficulties with your repairs. If you would like us to help you with your query, please respond to the Trustpilot invitation I am sending you. Kind regards, Carol
5/5
Trustpilotmy problem sorted with courtesy and efficiency
as always, the agent Sue was extremely helpful and courteous and sorted out my problem
Good afternoon Merle, thank you for your review. I am pleased that you have found Sue to be of assistance to you. I hope that you will consider using this service again in the future. Kind regards, Carol
5/5
TrustpilotThankyou for your time today
Thankyou for your time today. Peter was very helpful and polite and respectful
Hi Emma - Thanks for taking the time to let us know how well your live chat went today and I'll pass your review on to Peter and the live chat team immediately so thanks again - Kind regards, Kate.
5/5
TrustpilotCherie was really helpful
Cherie was really helpful - explained everything clearly and patiently
Good morning S Clarke,Thank you very much for letting us know that your chat with Cherie was really helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotHelpful
Nicholas was very quick to respond, polite and helpgul.
Good morning CCK,It's great to hear how Nicholas was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
5/5
TrustpilotHelpful
Julia was very helpful in understanding my inquiry and finding the information needed and as quickly as possible.
Thank you Ro for sharing your thoughts on your live chat with my colleague, Julia - It's really good to hear that it went so well - Kind regards, Kate.
1/5
GoogleThieves. They charge you for window cleaning when they've never cleaned them in 30+years. They mark your cases as closed because they can't be bothered to resolve issues. Told that someone will come assess the car park situation but they won't door knock residents and just catch people - catch the people who park for free? Yes they'll tell you there's no need for proper electric gates with keys so they x. Say they'll give keys but don't. Leave your property open to burglars. Just greedy, too much red tape. Sort it.
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