Trusted Agent profile · London
★★★★★
2,204 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,204 reviews on two platforms, including 656 Google reviews rated 1.5.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotPeter was very helpful
Peter was very helpful , knew what needed doing and made sure i was ok .. a very polite chap
Thank you Josephine for the great review and I'll be sure to send your feedback on to Peter and the team straight away - Kind regards, Kate.
5/5
TrustpilotExcellent service
Hollie was very helpful and understanding with my problem, repair was put through as an emergency :)
Good morning Di, thank you for your review. I am pleased to know that Hollie has been of help to you. I hope everything gets resolved as soon as possible. Kind regards, Carol
5/5
TrustpilotI find the Clarion LiveChat is a efficient.
I find the Clarion LiveChat is a very good service. It was only a few minutes before I was able to speak to Dominic. I had an existing repair number so he quickly looked up the job. He sent an email to the appropriate department to check the progress of my fence repair. He told me what he had done and that I would hear from them within 5 days. Fast and efficient! I hope the repair will be completed to the same standard :)
Good morning Nicola,Thank you for your review and for sharing your experience of our web chat service. It is great to hear that Dominic was able to assist you, I do hope your fence repair is carried out soon.Kind regards, Emma
5/5
TrustpilotJohn was extremely professional and…
John was extremely professional and helped me with the issue with the front door.
Thank you very much Gilly for letting us know how John was able to assist you today with your repair enquiry - I'll be sure to pass your review on to John and the team.Kind regards, Emma
5/5
TrustpilotI did a live chat and Peter was very…
I did a live chat and Peter was very quick and helpful with my problem.
Good morning Sarah, thank you for your review. I am pleased that Peter has been able to help you with our query. I hope that you will consider using the online team should you need to contact us in future. Kind regards, Carol
5/5
TrustpilotOn line chat
Hollie has been brilliant on the on line chat. Efficient and kind. I shall definitely use this service again.
Good afternoon, thank you for your review. I am pleased that Hollie has been of help to you. I am glad that you will be happy to use this service again in the future. Kind regards, Carol
5/5
TrustpilotDebbie was very helpful and efficent
Debbie was very helpful and efficentshe answered all my queries and booked me a repair.Thankyou
Good afternoon Chris - Thank you very much for taking the time to let us know how your live chat with Debbie went yesterday - I'll be sure to pass your review on to Debbie and the team - Kind regards, Kate.
5/5
TrustpilotDebbie was really helpful
Debbie was really helpful today at chasing up and booking repairs for me
Good afternoon Faye, thank you for your review. I am pleased that Debbie has been able to help with your repairs today. Kind regards, Carol
5/5
TrustpilotCherie was very helpful this morning
Cherie was very helpful this morning. Thankyou so much for your help today in answering my queries
Good afternoon Emma - Thank you for letting us know that Cherie was able to assist with you queries today and we do hope that you continue to use live chat for any future enquiries - Kind regards, Kate.
1/5
TrustpilotTaylor was awful and offered no help…
Taylor was awful and offered no help except the customer services email.
Good morning Caroline,I am sorry to see that the live chat with Taylor did not go well and I will certainly feed this back to the Contact Centre for training purposes.Kind regards, Emma
3/5
TrustpilotClarions contractors letting them and customers down.
Sandra came across quite angry and a little rude. But that's the problem with reading text, how it's read in the receivers mind isn't always how it reads in the senders mind. They referred my case to Ark pest control who should have contacted me but haven't. So they have let Clarion down which is a shame because it tarnishes Clarions reputation.
Good morning Sarah,Thank you for leaving a review, your feedback is important to Clarion, I will certainly share this review with the relevant team for training and improvement purposes. I do hope Ark pest control have now been in touch with you, if not, please contact us on 0300 500 8000 or via live chat so that we can look in to this for you.Kind regards, Emma
5/5
TrustpilotDebbie was quick in booking an…
Debbie was quick in booking an appointment for a repair.polite and easy to chat to.Thankyou
Good afternoon Debbie,Thank you for taking the time to give feedback on our web chat service. It's good to hear how Debbie was able to assist you in booking a repair. Kind regards, Emma
3/5
TrustpilotLive chat with Kadeen who was very…
Live chat with Kadeen who was very helpful and informed me that the work order/engineer that I had waited in for would not be attending and rescheduled the appointment.However this is the 3rd repair that has been “rescheduled” this week for a months time which means the repairs will deteriorate which in turn could effect my households health.Clarion have surpassed themselves when it comes to their incompetence in repairing their properties putting tenants health and safety at risk.The housing stock and tenants far out number the task force that is employed for the repairs causing poorly maintained properties yet they still increase the rent by the maximum allowed by a housing association of 7% each year.
Good morning Clare,Thanks for sharing your views with us, I'm pleased you found Kadeen helpful and I'm sorry to hear that your repair wasn't attended to by our contractor - I do understand how frustrating this must be and I sincerely apologise for the inconvenience caused to you. Kind regards, Emma
5/5
TrustpilotJulia was very helpful
Julia was very helpful! Every concern I had was raised. Very friendly service
Good morning Chanel,Thank you very much for letting us know that your chat with Julia was very helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotJohn was brilliant, good old John
John was brilliant, listened to my needs and made suggestions and booked an appointment with no fuss at all.
Good afternoon,Thank you for leaving a five-star review for our agent, I'm glad John was able to help - I have shared your feedback with John and the online team; they will really appreciate it.Kin regards, Emma
5/5
TrustpilotHelpful and Professional Service
Lucy was very helpful and professional handling my request of repairs, thank you.
Good afternoon Juno,It's good to hear how Lucy was able to assist you in booking repairs. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
5/5
TrustpilotGood Coms.
Vivien was excellent in communications. All updates were relayed to me and Vivien explored all avenues as required.
Good morning Ray,It's great to hear how Vivien, in our web chat team, was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
5/5
TrustpilotSue was very friendly and helpful
Sue was very friendly and helpful. She managed to help with my issue very quickly. Thank you!
Good morning Charlotte, thank you for taking the time to leave a review. I am pleased that Sue has been able to assist you. I hope that you will consider using the online service in the future. Kind regards, Carol
5/5
TrustpilotPeter was amazing
Peter was amazing, helped me straight away with everything I needed. Just amazing!
Good morning Kerri,It's great to hear how Peter, in the Web Chat team, was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
1/5
TrustpilotTruly the worst Landlord ever
Major works were scheduled for 3 days took 3 weeks in that time they left my property unlocked and damaged my belongings- even rummaged through my cupboards while I want in the property- now refusing to pay for damage and still trying to schedule work despite me telling them NO until they resolve the outstanding issue of damage - can’t wait to move they are awful
Good afternoon James, thank you for leaving your review. I am sorry to learn of the difficulties you have been facing. I have sent you an invitation via Trustpilot to share your contact details with us. Thank you and kind regards, Carol
1/5
GoogleMy mothers has moved into residential care at 92. Ending the tenancy with Clarion housing is virtually impossible. All has to be done online. What 92 year old is tech savvy No one is interested. They just want to drag this out for as long as possible to be paid rent. Who can navigate their impossible system.
5/5
TrustpilotLive chat
Spoke to Julia on live chat and she was most helpful
Good afternoon Deirdre, I am pleased that you have found our online team to be of assistance to you. I will share your review with Amie now, she will be delighted to receive it.Kind regards, Emma
5/5
TrustpilotSharon was very helpful efficient it…
Sharon was very helpful efficient it was good to chat online so much quicker than waiting on the phone
Amazing I'm glad you're enjoying our live chat service Linda. We will pass on your kind words to Sharon. Kind regards, Jon
5/5
TrustpilotAndrea was very clear and answered and…
Andrea was very clear and answered and dealt with issue quickly
Good morning Jon,Thank you very much for letting us know how Andrea was able to assist you with your recent enquiry - I'll be sure to pass your review on to Andrea and the team.Kind regards, Emma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
