Clarion Housing Lettings London reviews

★★★★★ 1/5

Trustpilot

Failure to do basic repairs

Failure to do basic repairs, pest control and more. The latest main problem being that the main entrance door entry system has been broken for months, now in the last two weeks our building entrance doors are completely unlocked so homeless and drug users are now living in the buildings corridors and doing drugs in the basement. It is not safe clarion have been aware of the problem and have not fixed it.

Mike · 21 January 2024

★★★★★ 5/5

Trustpilot

Repair reported

Andreas was very patient and really helpful in getting a repair booked for me

Lorraine · 16 August 2024

★★★★★ 5/5

Trustpilot

Sam was quick and polite

Sam was quick and polite. She told me how I could possibly improve my issue.

Sarah · 30 July 2024

★★★★★ 5/5

Trustpilot

Fast

I needed information. The queue was fast and Vivien was fast in providing how I'll receive the information.

Ro · 7 June 2024

★★★★★ 5/5

Trustpilot

Great customer support.

Great customer support.Issue was passed to the relevant department, with general information provided. Very helpful. East to use online chat

Natalie · 30 April 2024

★★★★★ 5/5

Trustpilot

Julie was helpful although the…

Julie was helpful although the information she has available is not very helpful and the repair is over two years old and has not been completed.

Irene · 28 December 2023

★★★★★ 5/5

Trustpilot

Reassuring and Helpful

Julia was very reassuring and helpful in the advice I was given to handle the situation I was reporting. No complaints

Chloe · 9 April 2024

★★★★★ 1/5

Trustpilot

So once again they won’t send anyone…

So once again they won’t send anyone out with a broken window with rain coming in have to wait two weeks well clarion you can wait two weeks for any rent !!! Seriously had enough with clarion one thing after anthor complaints never get back either think time to take this further no point never do nothing about moans and complaints also carol meant to be ringing today on a update in fence I’ve been waiting for which is dragging in now as yet no phone call is wondering if carol could ring me please so again you try and find out something and they don’t ring you back had enough now and whe. You try and explain it to someone on phone they don’t get what you want to know

Diane · 27 July 2023

★★★★★ 5/5

Trustpilot

Becky was very helpful and polite

Becky was very helpful with my issue and has raised a call out as an emergency which is perfect.

Andrew · 13 May 2024

★★★★★ 4/5

Trustpilot

It was very quick and easy to…

It was very quick and easy to reschedule an appointment, Charlie was very helpful.

Rebecca · 6 August 2024

★★★★★ 5/5

Trustpilot

Clint was really helpful

Clint was really helpful. He explained the process so well. He was very calm and polite.

Rajmeet · 1 July 2024

★★★★★ 1/5

Trustpilot

Breaking the law by not providing…

Breaking the law by not providing documents relating to (unreasonable) service charges. I've been waiting for 6 months.Been passed around, ignored, gaslit, promised and all with zero results. I go through the same process every single year. I have made a formal complaint and no one replies or cares.No answer, no one cares, impossible to get any answer or response.Complete incompetence and a shambles of a company.RSC33824RSC32182

Rob · 7 May 2024

★★★★★ 5/5

Trustpilot

Even though the problem has not been…

Even though the problem has not been sorted yet, John was very helpful and has tried his best to help me

Anita · 28 March 2024

★★★★★ 5/5

Trustpilot

Thankyou

Julia was very Lovely. Sorted everything quickly and kept me informed as she went along.

Kelli-Marie · 16 July 2024

★★★★★ 5/5

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Live Chat

Spoke to Lucy on live chat, no waiting time and she dealt with my query straight away.

Natalie · 10 June 2024

★★★★★ 5/5

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John was very helpful and made sure my…

John was very helpful and made sure my problem was dealt with an extra details about school runs etc were added.

Nikki · 26 March 2024

★★★★★ 5/5

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Peter has been very helpful and made me…

Peter has been very helpful and made me feel better about my worries.

Paul · 15 August 2024

★★★★★ 5/5

Trustpilot

The chat advisors

The chat advisors on live chat are so helpful and polite, Jill made everything effortless.

Melody · 10 July 2024

★★★★★ 5/5

Trustpilot

Yasmin was great.

Yasmin was great.I was trying to get through on the phone then gave up and tried live chat.Will be doing that in the future now.Great service and my query was solved .Thank you

Hazel · 30 May 2023

★★★★★ 5/5

Trustpilot

Vivien was very helpful and emailed the…

Vivien was very helpful and emailed the relevant departments for an update for usThankyou for your time today

Emma · 13 May 2024

★★★★★ 1/5

Google

I worked at Clarion Housing. The technology there is heavily over-customised to the point that peoples records, enquiries and repairs, are lost in the system. Ian Woosley is in charge of the technology strategy and he has done nothing to solve anything. People are losing their homes, getting evicted and he doesn't seem to care. He earns 300K from a charity and does nothing to assist. Ian Woosley needs to leave the organisation.

James · 25 August 2022

★★★★★ 1/5

Google

Clarion Clarion Clarion. I made a review a couple months back regarding a vent which is broken since 2014 Aug (When we moved it) and till this day it still has not been fixed. Emailed and got nothing. Called and got nothing. The services they use to fix the vent are not getting a response back from them to fix the vent. Got my local council involved and now taking further action. We started having rats in our ceiling coming from the drains as the building is made of plaster and cheap boards. Clarion said its our duty as the rats are in the ceiling but when they are entering and leaving from the drainage. I paid £170 for private pest control. Killed off those rats. New rats are now in the ceiling as Clarion did not send someone over to fix or check the drainage where the rats are coming from. £170 down the drain. Who is the owner of Clarion? He needs to be sued and sacked for eating people's money without doing his part.

Afjol · 25 August 2021

★★★★★ 1/5

Google

The level of incompetence here is beyond belief. We moved into a clarion property as leaseholders just under three months ago and immediately reported a damp/mould problem. Someone then came round to look at it and logged a report for external repairs to the plinth around the back of the building. That was booked for two weeks time. Since then, we have had two no-show appointments AND two separate people being sent around to look at it again, log the report again, and nothing happens... again. Whenever we actually manage to get through to speak to someone (when we’re lucky enough to not be cut off) we are given various excuses that don’t add up to what we’ve been told previously, and then told that we’ll be called back. Guess what? We don’t get called back and have to stay on hold again, only to be told something different. To so blatantly mislead people, waste their time and make excuses for their own incompetence is one thing. To make people wait such a long time to repair damp/mould issues (which is damaging to health) is another. The company needs serious work. It’s an embarrassment. I feel sorry for the people who work there. It must be a horrible job constantly dealing with complaints.

GuyGrimshaw · 25 August 2021

★★★★★ 5/5

Trustpilot

John was very professional and able to…

John was very professional and able to confirm repair status and contact the Planners for an update on when the work will commence.

Elena · 2 February 2024