Clarion Housing Lettings London reviews

★★★★★ 5/5

Trustpilot

Helpful Advisor

I had a helpful advisor online who raised a repair booking to change our bathroom lightbulb. I explained that it is quite urgent because I care for two vulnerable members of my familiy with additional needs.The advisor explained that tenants are responsible for changing lighbulbs themselves, however, due to the urgency, she was happy to book an operative to sort it out on this occasion.

Fiona · 25 July 2024

★★★★★ 1/5

Trustpilot

I've had 3x operatives come out to…

I've had 3x operatives come out to scope for an extractor fan in my bathroom and measure up today was suppose to be the day of the appointment for it to be fitted law and behold another operative has been sent out to SCOPE this is ridiculous lack of communication me taking another day of work for no reason planning department not answering operatives calls I'm so annoyed WOR100424395

Nicole · 14 May 2024

★★★★★ 4/5

Trustpilot

Slow...

Slower than I was used to. Noticed their database system is filled out with the wrong information. Jill was helpful and informative nevertheless.

Ro · 4 April 2024

★★★★★ 2/5

Trustpilot

Nothing against the agent Janice is…

Nothing against the agent Janice is very nice and dealt with my frustration towards clarion very well. But clarion as a whole are awful.

Angela · 12 March 2024

★★★★★ 5/5

Trustpilot

I spoke to Joanna Walker via web chat

I spoke to Joanna Walker via web chat, she was very helpful and explained to me about the recent cyber attack. She reassured me that all my rent payments would appear on my account once the issue was fixed. Great customer service. Thanks Joanna.

Christine · 8 August 2022

★★★★★ 5/5

Trustpilot

John on Live Chat is the best.

This review is based on John in customer services only. If it hadn’t been for him it would have been 1 star.Had 2 repairs booked, both on the same day, both between 11:00-14:00Operative turned up for 1 job at 09:10 and no one was home obviously.Got straight on to live chat and John sorted it all out within minutes.Not all Clarion are bad.

Nikki · 20 August 2024

★★★★★ 5/5

Google

I reported that my kitchen light had blown and despite changing the fluorescent tubes and the fuse it would still not come on. In less than one hour an electrician arrived said that I needed a new fitting which he did and the light was back on. The lady who answered my phone call was very efficient and the electrician did a really good job and with a very pleasant manner. Top marks Clarion, we hear so much about what goes wrong but not enough of what they do right. Thank you Clarion for top class service.

John · 24 March 2025

★★★★★ 5/5

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Thumbs Up!

Vivien was very quick and very helpful with my query, thank once again Vivien :-)

Jenny · 19 August 2024

★★★★★ 5/5

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Excellent service!

Vivien was so helpful and managed to sort out the problem within 10 minutes. She asked relevant questions and logged the problem once she assessed it.

Michelle · 22 January 2024

★★★★★ 1/5

Trustpilot

I’m writing on here as a last resort as…

I’m writing on here as a last resort and this will also be taking up on the complaints team as well. This whole situation has been going on for nearly a month now ,we had a leak going through boys room and passage , there’s been lies told between neighbours obviously not knowing we talk to each other ,saying they were checking other flats and wasn’t , they had to contact them, the leak has caused major damage to celling , my 3 sons are in a bedroom that have wet damp walls and covered in mould , as well as other places , and a massive hole in the wall near electrical plug sockets , they also know that 2 of the boys have special needs, our bathroom floor is sinking and apparently there’s a hole in the floor. If I could attach pictures I would A surveyor called Paul for our area , called out of hours in the morning two weeks ago , tried to ring back and was showing he was in but away whatever that meant , nearly everyday for two weeks we have tried to call or on live chat , where they have sent him emails , and still nothing , live chat have been helpful but there wasn’t much they can do, when I said I wanted to take it high apparently there was a cover surveyor in today but said Paul will be back Tuesday but is out office today! Tried to explain that if we have to be put in temp accommodation again they can’t expect us just to drop everything and move , due to kids schools as they have to go different ones, because of transport. I have epilepsy also and the stress is not helping me to control it . Would just like to move out as flat is always getting leaks and ruining everything in the house.

Kerry · 25 August 2023

★★★★★ 1/5

Google

They don't fix things probably not due to the workers it's due to them being told to do it a serton way then lines r down so u can't ring up to complain toke them two days to come out to fix my funt door Wich who'd not lock iv got 5 kids so was very unsafe to top it off put cctv up nere park that can look into people garden and probably there homes but because there was no way my son is having melt down because of it

Sam · 25 August 2023

★★★★★ 1/5

Google

Worst housing association ive ever had to deal with. They lack communication skills, they do not respond to emails, I've had to go all the way to the omnisbudsman to get a repair done. I had to come back on here 2 years later and tell u its worse. They mock residents, you have to keep your own file on them cos they make y out to be crazy they try and slander your character all cos your showing respect for your property. Even their own staff moan about them I've had staff cry because they want to help residents but big bosses say no. How this housing association is still allowed to run and how they're still being given new properties to rub is beyond me. I think it's all corrupt and must have ties to government. Someone's brother or wife who knows. All I know it's about time clarion got hit where it hurts and every tenant strike the rent. If how ever many thousand withheld their rent they would soon listen

Lisa · 25 August 2023

★★★★★ 1/5

Google

One of the worse worse housing associations in the whole country, so dysfunctional, dis organised, dismanagment, their cudtomer service tram lack of professionalism They don't take responsibility to help the residents, or give any priority to resolve any household related repairs, one of the worse housing association. I had blocked sink in my kitchen unable to do anything, I called them for help, their customer service team booked an appointment one month later. We are family of six with 5 month old baby in the house, they left us stranded, poor customer service and lack of communication. I was simly told to do private repair job done, this is how they advise local residents, when we are the one pay them full rent + service charge, they just don't simply care for the resident. Useless service.

Abdul · 17 March 2025

★★★★★ 4/5

Trustpilot

I was able to have a live chat with…

I was able to have a live chat with Yasmin today regarding a problem with my shower. I provided Yasmin with as much information as I felt necessary. Yasmin advised me she would be emailing the Area Manager and I was to await their response - usually within a 48 hour period, however, may hear by the end of the day, but could not confirm.

Jane · 5 July 2024

★★★★★ 1/5

Trustpilot

I have a toilet rim freshener (the ones…

I have a toilet rim freshener (the ones that at in a plastic cage) fall down the loo. I know this will eventually cause a blockage as this has happened to me before.I was asked by Rebekah on live chat what do you expect us to do, and my manager suggests you don’t do that again, basically unsympathetic, rude and didn’t offer any other advice

Amanda · 5 July 2024

★★★★★ 5/5

Trustpilot

Charlie was very helpful

Charlie was very helpful. Took time and delved into my query to get to the bottom of my situation

Beckiie · 30 May 2024

★★★★★ 5/5

Trustpilot

The live chat assistant Taiwo was very…

The live chat assistant Taiwo was very efficient and helpful and raised a process to deal with my enquiry

Pinetrees · 29 May 2024

★★★★★ 5/5

Trustpilot

Excellent Online Chat Service

Easy chat online service and Vivien was most helpful. Got what I needed done in under 20minutes.

Michaela · 4 July 2024

★★★★★ 1/5

Trustpilot

So again clarion are useless rung up…

So again clarion are useless rung up repairs again as still not had something done the person on phone laughed at me and started to make a comment then she hung up on me not only don’t clarion respond to a complaint months ago they have rude staff amd not doing a repair I’ve been waiting for and agsin compaint switch t get back to me 4th Aug amd stiill not happy could carol ring me please so even when it’s a complaint they still get it worng really had enough now nooone gets back can’t speak to complaints man said I was getting fence done today amd yes guess what no they were only looking fuming.agai. Rung to speak to him agai. No phone call.know Carole don’t work we’d but could she please ring me when she back

Diane · 16 August 2023

★★★★★ 1/5

Trustpilot

sewage smell

I have been having a problem for 2 years now where the smell of raw sewage comes into my apartment from the Communal waist water stack in our building. In generally is mainly in the Summer time, and happens when the wind is blowing in a certain direction. There could be a leak in the building but clarion after repeated visits have not even tried to inspect the problem instead they filled the hole between my bathroom and the waist water stack to stop air coming in. This helped for a while but now the problem and smell has become worse so i have reported it again. I have now been waiting 2 days for an engineer to come each day they cancel. The route of the problem should have looked at years ago but it seems all they do it try to stick a band aid on it and not fix the real issues.

Mike · 15 August 2023

★★★★★ 5/5

Trustpilot

Both Samantha and oluisha was very…

Both Samantha and olushola was very helpful with my query and were both very helpful and a pleasure to chat with and my apologies to Samantha for losing her during the chat thanks gillian

Paul · 28 May 2026

★★★★★ 5/5

Trustpilot

I spoke to Clint on the live chat,he…

I spoke to Clint on the live chat,he was very helpful and very quick in answering

Sarah · 16 July 2024

★★★★★ 5/5

Trustpilot

Thank you Debbie

Thank you Debbie Friendly and courteous staff Dealt with my enquiry and adjusted the time

Derek · 1 August 2024

★★★★★ 5/5

Trustpilot

Peter was polite and prompt in…

Peter was polite and prompt in answering me and very helpful. Very happy with my contact to clarion today. Well done Peter!!

Hester · 25 March 2024