Clarion Housing Lettings London reviews

★★★★★ 1/5

Google

The worst housing association ever They never return calls and trying to get repair done ( joke ) Seriously beyond a joke. We had to wait 6 weeks for boiler repair and 13 weeks for fencing repair. That was only done once I got my local mp involved....

Andy · 25 August 2022

★★★★★ 1/5

Google

The worst housing association I have experienced in 22 years. They take ages to repair anything and use the cheapest tradespeople. They cut corners where possible by refusing to do things that older contracts say they should. They don’t show up to date rent accounts, communications are horrendous and since the cyber attack they can’t get one duck in a row, let alone several. Never known such an unprofessional organisation. Housing is sub standard and they rarely update or work on properties. Money is not invested back to the tenant and housing stock. They let areas such as garages run down and don’t care that many sit empty and areas are being used as dumping grounds in Tn12. They really provide no service at all.

H · 25 August 2022

★★★★★ 5/5

Trustpilot

Great service

Jill was very friendly and kind. She was knowledgable and was very helpful with my query. She advised and directed me as appropriate.

Rohima · 6 June 2024

★★★★★ 5/5

Trustpilot

Spoke to Yasmine on Web chat

Spoke to Yasmine on Web chat, She was very understanding and accommodating and professional. Got my appointment booked quickly very happy

AllGoodNamesRGone · 5 July 2024

★★★★★ 1/5

Google

Without a doubt the worst customer service and worst performance of any housing association, and the bar is already very low. They have no duty of care to the people that live in their damp and mouldy buildings, which is reflected across every aspect of their teams. Avoid at all costs.

Rstiles · 16 February 2026

★★★★★ 1/5

Trustpilot

Jill was EXTREMELY unhelpful and has…

Jill was EXTREMELY unhelpful and has little understanding of the HA's legal liability to keep the public safe.

Phoenix · 22 August 2024

★★★★★ 5/5

Trustpilot

Close, but no cigar

Officer made every effort to help within her control even though it didn't resolve the matter for me. Someone else now has to do that

Mr · 10 April 2024

★★★★★ 5/5

Trustpilot

Taiwo was excellent, very supportive & helpful.

Taiwo was really helpful, sympathetic and understanding. Excellent. Gave me all the information I needed and supported me. Very impressed.

Asia · 11 July 2024

★★★★★ 1/5

Google

Raised my service charge by 57% in a single year despite no material change in service received. Absolutely disgraceful company, I would avoid at all costs. Do not engage with them, they are reprehensible, morally bankrupt. I will be advising all friends and relatives to avoid them.

Joe · 16 March 2026

★★★★★ 5/5

Trustpilot

Kai was very helpful

Kai was very helpful and could tell he had read my messages makes a nice change from other dealings with Clarion

Miss · 20 June 2024

★★★★★ 1/5

Trustpilot

Power of Trustpilot

Well! Guess what? Post on Trustpilot' Clarion come out of their box, after weeks of silence. Then announce they have lost Court documents served on them. You couldn't make this bunch of clowns up. Never underestimate the power of Trustpilot.And as you can see Clarion response. Asinine remarks. Your 'Glad' ? that after going on 18 months of frustration , I'm speaking to the right people! By the way , frustration contunes. Won't answer direct questions.

Anthony · 3 February 2024

★★★★★ 1/5

Google

Absolutely disgusting for a company knowing their warden retired in December and no replacement. Sister has been without electric since Saturday and it’s a bank holiday on Monday . Nobody cares lack of compassion and this is a retirement home. Where is your duty of care?

John · 25 August 2022

★★★★★ 2/5

Trustpilot

Clarion Log in

Clarion Log in - Apparently I CANT log in to the website ( i do have log in details)but because my EX is PRIMARY person - they wont allow me! yet its a Joint tenancy - he's not been here for years don't know where he is i don't care. I pay the rent always have, but CLARION wont allow me to log on! awful!

MRS · 22 August 2024

★★★★★ 1/5

Trustpilot

Returning With Another 1* Review

So... like a boomerang I'm back with yet another ever so generous one star review for Clarion. And still one star too many. Three weeks ago I left a review regarding the lack of communication from Clarion in regards to the ongoing issues I have with my nightmare neighbour. I've still had no reply from emails that were sent in JUNE and I've still had no response from Clarion in regards to a report I filed back on the 11th of September regarding my neighbours' behaviour. I have a screen recording of me submitting the complaint just incase it "couldn't be found on their system" (which wouldn't surprise me). I have never experienced such inadequate customer service as I have with Clarion. Like, how long is one suppose to wait for a response? I replied to the invite after my last review and again nothing. I'll be drawing my pension before someone responds to my correspondence. I might have had better luck if I attached my complaint to the foot of a carrier pigeon and sent to the relevant office than someone responding and being proactive with the complaint via online forms and emails. Communication is non-existant with Clarion. I know they would be in touch if I fell behind on my rent in regards to 'arrears', so why is it no one is in touch when things aren't quite right on a tenants behalf? I don't want apologies because 'sorry' is not going to help with the affect this whole situation is having on my mental health. Let alone the effects it's having on other tenants who are suffering with the ongoing situation. And even attempting to get something done via the ombudsman has hit a communicative cul-de-sac. I would hope Clarion would take this on board instead of just filing it in a spam folder. To anyone who wants to know what Clarion are like as a housing association then I suggest they trust in the 2 star and below reviews!

TheNewReview92 · 21 October 2023

★★★★★ 5/5

Trustpilot

Helpful

Hi, just wanted to say that Brenda from Clarion has been most helpful and given me all the information that I asked her for. Ever since I've contacted Clarion via Messenger I get answers within a day and I have got a date for one of my repairs, excellent, thank you Brenda!

Maggie · 14 September 2021

★★★★★ 5/5

Trustpilot

Water leak

Had a lot of issues with the out of hours number and subcontractors, but after telephoning and speaking to Clarion themselves they have been so helpful and have done everything they can can to rectify the problems, especially Gail on Twitter. Can't thank her enough for her help.

Ms · 21 April 2022

★★★★★ 1/5

Google

As the UK's largest housing association and major home builder, this organisation is in desperate need of an operations management reform. The current business model does not work, resulting in thousands of residents receiving poor customer service and a stressed out call centre of employees. The impact of such a poorly organised service is negative quality of life for both residents and employees.

Jenny · 16 October 2025

★★★★★ 1/5

Trustpilot

A very positive response from Clint ...

A very positive response from Clint at Clarion's online chat, reference my request for a pest control company to eliminate an ants' nest outside (adjacent to my bathroom) which caused an infestation of ants inside my bathroom. Clint arranged a visit by ARK pest control as a matter of urgency. Such excellent service.PS ARK pest control never turned up for today's arranged 8am appointment.21/08/2024

James · 21 August 2024

★★★★★ 4/5

Trustpilot

Repair request

After the online request repair form failed x2, John was very helpful sorting our repair dates

Tony · 19 August 2024

★★★★★ 5/5

Trustpilot

By 26 August 2024 this year I will have…

By 26 August 2024 this year I will have been in this flat 22 yearsThese properties were owned by William Sutton Trust when I first moved into this flatIn jurby court Padgate Warrington Cheshire UK 🇬🇧 Well done clairian housing Please note I have autism and aspvergergas syndrome and don't use Facebook as its not safe and I don't like being judgedDarren Williams aka fonziedaz fonziedaz is my youtube handle

Darren · 3 May 2024

★★★★★ 1/5

Trustpilot

As Honest As It Gets

Well... First of all the one star rating is about as good as it gets for Clarion. It's by far more than what they're giving me at the moment. The biggest issue with Clarion is communication and I mean the lack of communication. I reckon Sooty and Sweep communicate clearer than Clarion. Not only have I had issues in getting repairs sorted my current and biggest issue is how it handles anti-social behaviour regarding tenants. We currently have a neighbour who has caused issues for so long and Clarions communication and response with it is "There's nothing more we can do". Oh, there really is. I have never had a housing association who prefer to sit on their hands than do what is needed. I emailed the person in charge back at the beginning of June regarding my neighbour to chase up some more details and as I write this review they've not replied to that email. I reported the neighbour again 2 weeks ago via their online form after my neighbour kicked off and breached his behavioural order and it stated about a response in 5 days. Well, 2 weeks later I have yet to hear a thing. I don't handle phone calls that well due to anxiety so calling them is out the question and I prefer written communication because it's there in black and white. This neighbour is having an impact on my mental and emotional wellbeing and it's affecting other residents wellbeing but Clarion don't seem to phased as long as the rent is being payed. I'm very baffled how they can respond to negative reviews in under 24 hours here but can't seem to respond to complaints through their online forms just as quick. Clarion really needs to improve in how it handles complaints and certainly how they communicate with their customers/tenants.

TheNewReview92 · 28 September 2023

★★★★★ 5/5

Trustpilot

Great customer service

Julie · 2 June 2026

★★★★★ 1/5

Trustpilot

No show for appointment date!!!!!

Please could you help. I have contacted Clarion Housing with reference to this problem. Twice via phone, but was unable to get through and I have also emailed customer services. All to no avail and no answer. On Tuesday 19th of September between 11am and 2pm I have a job booked in with clarion for a plumber to do two jobs. No one showed and there was no phone call to cancel. It was to repair the stop cock that is jammed and to repair the outside tap. Also a few weeks ago I had an emergency plumber call because the plug drainage cover in my disabled husbands wet room shower was broken and a trip hazard. The plumber agreed that it was very dangerous and a trip hazard. He said that the part would be ordered, I have not heard a thing since.

Joe · 23 September 2023

★★★★★ 1/5

Trustpilot

Complaint

My front door tube light not being fixed to lack of customer service after giving complaints on their website and emails to repairs and manager would like them to call me back then being ignored on calls and avoidance to get the job done on time when paying charges for it!

Rakesh · 24 January 2026