Clarion Housing Lettings London reviews

★★★★★ 1/5

Google

Lift has been out of service for 2 weeks . Cant be bothered to report it again. Took 2 months to repair the door entry system. You would think that someone in the management team would read these reviews and do something . If the company I work for had a 1.6 Google review everyone would be sacked.

Max · 25 August 2021

★★★★★ 5/5

Trustpilot

very quick and helpful

very quick and helpful. Julia is an asset to the company and should be rewarded for her commitment to getting rhings sorted. 10/10

David · 9 August 2024

★★★★★ 1/5

Trustpilot

Unpleasant Live Chat with Clint that triggered my Mental Health Disorders. he was informed and continued to be disrespectful

Unpleasant Live Chat with Clint . Refused to answer a simple question about a date , triggered a Mental Health episode, which i informed him and asked him to understand, he was un empathetic and continued to refuse to answer my simple question about a date, finally he answered after me having to repeat the question a few times, he then terminated the live chat abruptly , he hung up on me, i have downloaded the conversation and it is all in black and white, I felt bullied. I suggest Live Chat customer service are better trained in answering a factual question with the fact not a personal opinion and when alerted to a tenant who suffers from severe Mental Health Disorders and they are informing they are triggered, to have training on how to respond and not to ignore it and hang up.

Suzanne · 20 February 2024

★★★★★ 1/5

Trustpilot

5 weeks without Gas to the Property.

As of today, 19th February, our property is now 5 weeks without Gas. We are two pensioners, who have expressed, raised and escalate our concern over this several times with Clarion and the communication has been abysmal on this matter.Continually chasing over phone and live chat to get nowhere - we are stressed by the toll this has taken on our living - when will the works will be carried out to reinstate gas to the property? We are being directed back and fourth between the heating operator and Clarion and told the issues ‘lies with them’, everything from the ‘job has been closed, to awaiting approval’, I have to question does anyone have any regard for the tenants and if it wasn't for us attempting to find out what was going on, I hesitate as to whether we would even hear from them. Five weeks we have been in complete limbo, is a phone call to update on status and to provide a timelines so difficult to ask for? The phone calls have been in reaction to us chasing not to update as here we are, still no resolution or sight of when works will be carried out or even started to safely enable gas to enter the property. The reliance on electricity for cooking, heating the property through electrical heaters that purge electricity and to have to use the immersion to heat the water is having a significant impact on our electric bill as gas is significantly cheaper than electric. I dread to see the impact on my bill as a pensioner and I have had to prioritise usage in our home and go without and not turn it on, because of the impact on future bills which considering the time of year and how cold it is, is not ideal and affecting our quality of life.Summary of where we are to date:- Raised it with senior management on 31st Jan and told they would come back to me direct (they didn’t).- 6th Feb, told indirectly from this person to report it with the repairs team, 3 weeks in to this issue being identified by several people, that I then need to log a matter with Clarion when it was logged three and a half weeks prior.In the last two weeks alone (within the existing 5 week waiting period) - I have contacted the heating contractor 3/4 times and told the job was closed.- We have had two gas engineer arrive to carry out an annual inspection on two occasions, without any gas in the property!- Received a subsequent letter and email which was rather abrupt, reminding me that the above is a legal requirement, the irony giving all we have trying to do is get someone to my property to get the gas reinstated. - Contacted Clarion Wednesday 7th Feb, to be told to wait 24 hours to be contacted - I contacted them again that day to stress the urgency, they advised the heating contractor had 24 hours to respond. - 7th Feb - Contacted Clarion- 12th Feb, Raised it again with Clarion - 13th Feb - Raised it again with Clarion over the phone, promised by the person on the phone they/someone would escalate it and contact me back yet this didn’t happen.- 14th Feb, still no update- 15th Update, raised it with Clarion over live chat and initially told they do not deal with gas queries, to then be told I would receive a phone call. I did shortly after by someone who advised that I would be getting a call from the heating contractor the next day to confirm the works as they had been approved.16th Feb - no phone call.Today 19th February, no update on when works will commence to reinstall the gas line and are 5 weeks without gas in the property. We have been considerate and patient throughout this process.

Frustrated · 19 February 2024

★★★★★ 5/5

Trustpilot

Debbie was great in finding out what…

Debbie was great in finding out what was happening regarding my repair, she explained how it will be chased up for further information for me.

Maureen · 25 June 2024

★★★★★ 1/5

Trustpilot

Had someone come out in November to…

Had someone come out in November to look at the windows which we have been having an ongoing problem with them for years , had a new front door fitted about a year ago but there is a big gap at the bottom which lets rain water come flooding in work to be done on innner door and frame in the porch was told they will be starting it in about 3 weeks time but it’s now February and not even heard from them regarding the works that need to be carried out , it’s getting ridiculous now .

Colin · 7 February 2024

★★★★★ 5/5

Trustpilot

Online repair chat was easy way to…

Online repair chat was easy way to raise a repair. Agent was efficient. The hard part now is to see if the repair actually gets done!

Maria · 3 June 2024

★★★★★ 1/5

Trustpilot

My heating is still not working

My heating is still not working, robert heath heating said the device is working but to have it on manual as the timed side of these devices are not very good and can not work as it should!!! What is the point of having this if I can't have the heating come on just before getting up for work and getting back home!!! And I pay full rent for this! HThe heating is coming on when it feels like it. Filling up a bath I'm only using hot water as it is not hot enough and the man from Robert heath said just run it slow and it will be hotter!! There are 5 of us, to fill5 baths will take all day and by the time the bath is full it will probably be cold!!

Geraldine · 29 January 2024

★★★★★ 5/5

Trustpilot

Mr Tony is a great person and always…

Mr Tony is a great person and always willing to help.He is a hard working person.He start working very early and do his job properly.

Sean · 11 June 2024

★★★★★ 5/5

Trustpilot

Julia helped and would not hesitate to highly recomend Julia.

Julia from Clarion Housing helped me today with all the problems I had with sorting out and updating my account. Am very happy with Julia as she was very paient and understanding nothing was too much for her to sort. she made sure that she eventually sort.She even ask a colleagueto help sort out too. How fantastic wish is others were like you Julia as dont meet people like yourelf often

Hyacinth · 15 July 2024

★★★★★ 5/5

Trustpilot

Stacie Jo was amazing

Stacie Jo was amazing, she was very helpful and dealt with the issue in the quickest way she could and was dealt with in a matter of minutes

Sunny · 23 December 2025

★★★★★ 5/5

Trustpilot

Online not phone

Easier to get through than sitting on the phone for ages and got results and answers in no time at all, Janice was very helpful and polite

Sam · 1 May 2024

★★★★★ 5/5

Trustpilot

What a very understanding person

What a very understanding person. Explained things in a understanding way and not baffled me . Could you please say a big thank you to Taino . 10.10

Roy · 12 April 2024

★★★★★ 5/5

Trustpilot

having problems with neighours

i have been having problems with my neighbours for years . on and off . again last night . neighbour taking photos of the front of my home at my CCTV camera . I have permission from clarion to have my CCTV camera. Because of the bullying and harassment i have been having . Taiwo who i spoke to was gentle and really nice and give me good advice . thank you .

Max · 7 June 2024

★★★★★ 5/5

Trustpilot

Teresa was very helpful and also…

Teresa was very helpful and also listened to me rant about our not happy status with our maintenance.Thank you Teresa :-)

Jackie · 12 August 2024

★★★★★ 5/5

Trustpilot

Becky is very helpful. 10 out of 10

Becky was very helpful and polite. Can't fault her at all. 10 out of 10.Please never replace her with AI and keep your customer services personal.

Sharpie · 13 May 2024

★★★★★ 1/5

Trustpilot

We have had Clarion housing out on…

We have had Clarion housing out on numerous occasions due to poor damp issues bad insulation draughty doors and windows was promised a new roof and new windows and doors but have now been told it’s not going to happen anytime soon we had a new front door installed last year which lets in the fraught and rain water curtains and blinds are blowing about when it’s windy surely they should be addressing the issue asap as it is there property that is getting ruined by the elements was told in November that some of the work would start mid December but have not even heard from them so once again we are trying to heat the house up and all the heat goes straight out the dodgy windows doors and roof bloody ridiculous in this day and age this has been going on now for 10 years they really are taking the p..s I have health issues to and it’s making me worse

Colin · 2 January 2024

★★★★★ 5/5

Trustpilot

The operative was courteous and came…

The operative was courteous and came over as caring yet professional. Was kept up to date at each step. A good experience.

MS · 15 July 2024

★★★★★ 5/5

Trustpilot

Empathetic

I wanted to reassure myself of the information I had and Jill confirmed everything I needed. Jill was empathetic, which was nice. Thank you nevertheless.

Ro · 22 May 2024

★★★★★ 5/5

Trustpilot

Very polite and professional

Very polite and professional. Quick to respond.

Itrat · 2 June 2026

★★★★★ 5/5

Trustpilot

Needed to upgrade a repair to emergency…

Needed to upgrade a repair to emergency as a h and safety issue was identified. Teresa was understanding and very helpful

Mr · 31 July 2024

★★★★★ 5/5

Trustpilot

Jill was very helpful answered all the…

Jill was very helpful answered all the questions that I put to her. gave me links to websites for further information

Lesley · 26 July 2024

★★★★★ 1/5

Google

Called them 2am because of blocked overflowing toilet. We only have 1 toilet in house so emergency. 6 hours later no one still here. Just spoke to Najma and she basically asked me to call back later because she didn’t want to deal with with the issue. Had such a horrible night. They are incompetent lying lazy people

Star · 26 April 2024

★★★★★ 5/5

Trustpilot

Tracy was amazing !

Tracy was amazing ! She dealt with several job repairs for me, very pleasant, polite and professional. Another asset to the Clarion team. Thanks again Tracy.

Stuart · 24 April 2024