Trusted Agent profile · London
★★★★★
2,198 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,198 reviews on two platforms, including 656 Google reviews rated 1.5.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful
Julia was very helpful in understanding my inquiry and finding the information needed and as quickly as possible.
Thank you Ro for sharing your thoughts on your live chat with my colleague, Julia - It's really good to hear that it went so well - Kind regards, Kate.
1/5
GoogleThieves. They charge you for window cleaning when they've never cleaned them in 30+years. They mark your cases as closed because they can't be bothered to resolve issues. Told that someone will come assess the car park situation but they won't door knock residents and just catch people - catch the people who park for free? Yes they'll tell you there's no need for proper electric gates with keys so they x. Say they'll give keys but don't. Leave your property open to burglars. Just greedy, too much red tape. Sort it.
1/5
TrustpilotHave been complaining about one of…
Have been complaining about one of their vans being parked in a residents car park overnight and weekends taking up a valuable space. This vehicle is commercial and should not be in the car park other than during working hours We have been told several times that the driver has been informed not to do this but still insists on doing it.
Good afternoon Trevor,Thank you for leaving a review and sharing your concerns, we'd like to make the relevant Clarion departments aware - Please reply to the message that I've just sent you (via Trustpilot).Kind regards, Emma
5/5
TrustpilotVery prompt response and resolution to…
Very prompt response and resolution to my urgent enquiry. Debbie was great ! Thanks Debbie
Good afternoon MK, thank you for your review. I am pleased to know that Debbie has been of help to you today. I hope that you will consider using this facility for contacting us in the future. Kind regards, Carol
5/5
TrustpilotBooking a plumber without the hassle of…
Booking a plumber without the hassle of waiting on the phone. Job made easy
Thanks Laura for letting us know that you found our live chat so helpful and efficient - we really hope you continue to use live chat for any future queries - Kind regards, Kate.
5/5
TrustpilotJill was great
Jill was great, very helpful, polite and professional.
Good morning Markie, thank you for your review. I am pleased to know that Jill has been able to help you. I hope that you will consider using our online service in the future. Kind regards, Carol
5/5
TrustpilotEfficient service
Joy was very efficient and quick to solve my issue
Good afternoon Michael,Thank you very much for letting us know how well Joy dealt with your enquiry - We do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotThe agent Taiwo was very helpful and…
The agent Taiwo was very helpful and reassuring with our problem
Good afternoon Sandra, thank you for your review, I am pleased to know that Taiwo has been helpful to you today. I hope that you will continue to use this facility in the future. Kind regards, Carol
1/5
TrustpilotJOKE OF S HOUSING ASSOCIATION
9 Missed appointments in 2 months clarion housing you truly are a total joke. Carry on playing your childish games hahaha we will see who wins. I truly do believe that all clarion staff need to be re-educated. You can’t bully or intimidate me your wasting your time but enjoy yourselves while you can. JOKE OF A HOUSING ASSOCIATION. Why has your other Trustpilot platform got nothing but negative reviews??? But this one is a lot higher like I’ve said before VERY VERY SUSPICIOUS. I’ll also say can you make sure this review along with all my other NEGATIVE reviews get added to my account please. Sorry to mention it again but I know how thick you lot are.
Good morning Alan - We have passed your comments on to the relevant team and added your review on to your account as requested - Kind regards, Kate.
1/5
TrustpilotLiar’s TOTALLY INCOMPETENT
Your resolution department couldn’t investigate a person breaking wind in a space suit!! Reading half a complaint and jumping to conclusions, we’ll clarion housing I do keep all correspondence received and sent so now this person investigating my complaint and coming up with something totally irrelevant to my complaint and I have never mentioned anything about this issue before absolutely beggers belief. You really are totally incompetent but the best thing is you are so thick you actually trip yourselves up!!! That’s absolutely great Natalie thank you I forgot again to mention it, if in the future I forget to mention adding my reviews to my accounts along with the several other negative reviews could you please add them? Why aren’t all clarion employees has responsive has you are?
Good Afternoon AlanThank you for leaving a review for Clarion. We are sorry to hear that you remain unsatisfied with the level of service that you are receiving. We shall ensure your current review is put on your account for you.Kind RegardsNatalie
4/5
TrustpilotI just want to say a massive thank you
I just want to say a,massive thank you to all the staff that have dealt with me over the last month in a few departments,I'm disabled and suffer mental health and had a few suicide attempts these last few months,,I feel these staff have been great going above and beyond the call of duty, Have been really helpful understanding and getting the job done! So I would really like all the remaining managers informed on a a job very well done!
Good morning Ashley, thank you for taking the time to send us such a lovely review. I will pass this onto the contact center managers on your behalf. I am so grateful that you have felt supported by us over these last few months, and as we would expect, gone over and above the call of duty to help you. I would just like to add, should you need any further assistance going forward, please do not hesitate to contact us. I wish you all the best. Kind regards, Carol
1/5
TrustpilotTOTAL MORONS
So cowboy clarion housing you have until tomorrow 08/02/2023 to pay me my compensation and decant money (which is owed to myself from December 2020) along with interest and compensation for waiting so long otherwise I will be issuing county court papers on yourselves and the costs will certainly rise. YOU TOTAL MORONS!! By the way I DO KEEP ALL CORRESPONDENCE FROM YOU BUNCH OF LIARS. Please be sure to add this review to my account. COWBOYS!!! EXCELLENT!! Could you also put on my account that if anyone from this COWBOY OUTFIT wants to speak to me via telephone to arrange a appointment so I can record or have the conversation witnessed if you would like I will draw you a picture.LIARS
Good afternoon Alan,Thank you for your review, as requested I will add this to your account.Kind regards, Emma
5/5
TrustpilotTiawo was Very helpful
Tiawo was Very helpful, very polite. Give him a raise!
Good afternoon,Thank you for leaving a five-star review for Tiawo, it's great to hear you was happy with your web chat.Kind regards, Emma
5/5
TrustpilotGetting things sorted
Julia made every effort to sort my queries.
Good afternoon Julie and thank you very much for letting us know that Julia was able to help with your enquiry yesterday - It's great to hear that Julia was able to advise you on what to do moving forward - Kind regards, Kate.
4/5
TrustpilotI wanted to contact my housing officer
I wanted to contact my housing officer, as she has tried to contact me twice today. I spoke to Jamel & he was helpful & said he would pass on my message to the relevant department
Hi Cheryl and thanks for your positive review after chatting to Jamel yesterday - Jamel and the team will be so grateful that you took the time to let them know how your chat went so thanks again! Kind regards, Kate.
5/5
TrustpilotSpoke to Julia on livechat
Spoke to Julia on livechat. Incredibly helpful and friendly, an absolute credit to the business.
Good afternoon Brian,It's great to hear how Julia, in our web chat team was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
5/5
Trustpiloti had a chat with Matthew c .
i had a chat with Matthew c .. about my concerns over next door . I have workmen here to do my disabled wet room. He was cutting wood outside , next door neighbour came out taking photos and being rude to the workmen . its every time i have someone here The neighbours daughter comes out and does the same thing .she is making our lives hell . Clarion you need to step up and deal with the neighbours who have been reported to you on many occasions . but you do nothing about it . Matthew c . thank you for understanding
Good Afternoon MaxThank you for leaving a great review for Clarion. We are sorry to hear that you have been experiencing some problems with your neighbours. We are pleased to hear that Matthew was understanding of your concerns. We do hope you enjoy using our webchat service again in the future.Kind RegardsNatalie
5/5
TrustpilotTaylor was so efficient and answered my…
Taylor was so efficient and answered my questions clearly.
Morning Jennifer - thank you for leaving your review. Really pleased that Taylor was able to help you with your enquiries. We hope you will consider using this facility again in the future. With kind regards...Michelle
5/5
Trustpilotthe person who i spoke to Peter was…
the person who i spoke to Peter was extremely helpful and got me the information i needed promptly
Good morning Catherine - Thank you for letting us know that Peter was able to assist with your enquiry on live chat - Great news! Kind regards, Kate.
5/5
TrustpilotAdam was very helpful with both my…
Adam was very helpful with both my enquiries and seemed very polite.
Good afternoon Mark and thanks for the great review - It's great to hear that your live chat went so well and Adam was able to help - Kind regards, Kate.
5/5
TrustpilotThanks to Clint for his great customer…
Thanks to Clint for his great customer service and patience
Good morning Nina,Thank you for leaving a five-star review for our agent, we really appreciate your feedback and we will be sure to pass this on to Clint.Kind regards, Emma
1/5
TrustpilotTerrible service they are leaving a 23…
Terrible service they are leaving a 23 stone man unable to shower for 6 weeks and a child with a disability and anxiety issues unable to shower for 6 weeks. Absolutely ridiculous, no care at all for people or their mental health. They will say they have contacted me to resolve like they did before but don’t actually do anything.
Good afternoon Kelly and thank you for taking the time to leave a review - I'm sorry to hear that your repair is delayed - I have passed your review on to the relevant Clarion Response team to see if they can assist - Kind regards, Kate.
3/5
TrustpilotAppointment was cancelled and we were…
Appointment was cancelled and we were not informed
Good afternoon Kevin,I'm really sorry to hear that your appointment wasn't attended to and I apologise for any inconvenience caused.Kind regards, Emma
5/5
TrustpilotJohn was very helpful and helped…
John was very helpful and helped resolve my query very quickly .
Good afternoon Hannah, thank you for your review. I am pleased to know that John has been able to help you today. Kind regards, Carol
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
