Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf there was an option to review 0, that would 100% be my review.. Avoid like the plague, I have lived in a Clarion managed property for 18 months and I have had 1 month without issues, no I’m not exaggerating. One. Month. Without. Issues. And I pay a delightful expense to endure it all (although I shouldn’t complain because Clarion were graceful enough to remove the extortionate service charge they implemented a year ago, not that clearly went to anything other than the CEOs luxury holidays, maybe if you paid everyone more they’d be nicer to deal with). Communal and internal issues throughout this whole time. We have been victim of 1 break in and 1 attempted break in, within the space of a year in a supposedly nice community. Currently living with black mould and a sinking bathroom floor, as a severe asthmatic, since November 2023, I’ll be lucky to get this fixed within a year at this rate, apparently being asthmatic is not important. Customer service 9/10 times are shocking and their only saving grace are their operatives (not the surveyor may I point out though), I feel sorry for everyone that has to deal with Clarion. Avoid renting or shared ownership if you can, god forbid you end up in any requirement of help because you won’t get it!!
Laura · 25 June 2024
★★★★★ 5/5
TrustpilotTaiwo was fantastic
Taiwo was fantastic, efficient, helpful and understand.
Kate · 6 February 2024
Agent replied · 24 August 2024
Thank you Kate for letting us know that your live chat with Taiwo went so well - We're really pleased to hear that your chat was efficient and helpful, great news! Kind regards, Kate.
★★★★★ 5/5
TrustpilotJulia was very helpful and resolved the…
Julia was very helpful and resolved the problem I had regarding a repair. Excellent thank you
Gilly · 29 June 2023
Agent replied · 24 August 2024
Hi Gilly - Thanks for taking the time to let us know how your chat with Julia went - It's great to hear your enquiry was resolved and I'll be sure to pass your feedback on to Julia and the team - Kind regards, Kate.
★★★★★ 5/5
TrustpilotKind and honest customer service rep…
Kind and honest customer service rep Jill, understanding of my anxiety and answering as best she could
Serena · 29 May 2026
★★★★★ 5/5
TrustpilotLady Debbie was very helpful
Christine · 18 March 2024
Agent replied · 12 June 2024
Good afternoon Christine, thank you for your review. I am please that Debbie has been able to help you today. Hopefully, you will consider using the online team should you need to contact us in the future. Kind regards, Carol
★★★★★ 5/5
TrustpilotHollie was very helpful
Jennifer · 5 April 2024
Agent replied · 12 June 2024
Good afternoon Jennifer, thank you for your review. I am glad that Hollie has been of help to you today. I hope that you will continue to use the online service in the future for contact purposes. Kind regards, Carol
★★★★★ 1/5
TrustpilotAppalling service
Appalling service. Repair booked. No call. Nobody turned up yet again. Just left waiting. Impossible to get through on phone. Over an hours wait for live chat. Gave up in the end. Made yet another formal complaint but nothing improves. No wonder they are rated one of the worst landlords. Terrible service.
Sue · 2 April 2024
Agent replied · 12 June 2024
Good afternoon Sue and thanks for taking the time to leave a review - I'm sorry to hear of your recent experience, please reply to the message that I've just sent you (via Trustpilot) so that we can make the relevant team aware - Kind regards, Kate.
★★★★★ 5/5
TrustpilotWendy was very helpful and made it very…
Wendy was very helpful and made it very easy to sort out my situation. Making the necessary arrangements and giving great customer service. Thank you
Emma · 9 August 2022
Agent replied · 12 June 2024
Good Afternoon EmmaThank you for leaving a great review for Clarion. We are so pleased to hear that Wendy was able to assist you. We do hope you enjoy using our webchat service in future.Kind RegardsNatalie
★★★★★ 5/5
TrustpilotEverything was perfect
VENUS · 16 April 2024
Agent replied · 12 June 2024
Good afternoon Venus - It's great to hear that your live chat went so well and we do hope you will use this service for any future queries - Kind regards, Kate.
★★★★★ 5/5
TrustpilotMichelle was very helpful in giving…
Michelle was very helpful in giving appropriate information and advice in regards to my enquiry.
Nina · 7 July 2023
Agent replied · 24 August 2024
Good afternoon Nina, thank you for your review. I am pleased to know that Michelle has been able to help you today. I hope that you will consider using this method of contact in the future. Kind regards, Carol
★★★★★ 5/5
Trustpilotjade bennet resident officer helped my…
jade bennet resident officer helped my mum and dad with there repairs. my mum was at her wits end and no one wanted to listen to her but jade supported my mum until the repairs were completed. She has restored our faith in clarion. clarion need more people like jade.
Sarah · 1 May 2024
Agent replied · 12 June 2024
Thank you very much Sarah for letting us know that Jade was able to help your parents - I'm pretty sure that this review will make Jade's day so I will pass it on now to Jade and the team immediately - Kind regards and thanks again, Kate.
★★★★★ 5/5
TrustpilotRob from the complex team has recently…
Rob from the complex team has recently been working on my housing disrepair jobs covering everything from tiling, electrics, carpentry and repair and replacing fixtures and fittings and decorating. His work ethic is excellent and his consistency and reliability reassuring! A lovely guy and very supportive in resolving problems .. Suzy
Suzanne · 11 April 2024
Agent replied · 12 June 2024
Good afternoon Suzanne,Thank you very much for the great feedback for Rob in our Complex Works team - they will be delighted to read your review and really appreciate the feedback so thanks again.Kind regards, Emma
★★★★★ 5/5
TrustpilotHome improvements
Hi Kate is there any chance you could give me a call please
Lorraine · 24 August 2023
Agent replied · 12 June 2024
Hi Lorriane, thank you for your review. I understand that my colleague has contacted you. All the best, Carol
★★★★★ 1/5
TrustpilotFaulty smoke vents, external doors not locking
We have had faulty smoke vents (given the shoddy fire safety or lack thereof in our building, you’d think it would be a priority), which resulted in our EXTERIOR entrance doors not locking anymore. A serious security risk for the doors, and health and safety with the smoke vents. Been reporting and chasing for over a month now with several other leaseholders- nothing! Truly appalling and yet again I find myself on this site in order to get things resolved.
Kevin · 10 June 2021
Agent replied · 24 August 2024
Good Morning KevinThank you for leaving a review for Clarion, and I am sorry to hear that you are unhappy with the Service that you have been receiving. I would like to investigate your concerns for you. Please can you respond to the email, sent to you by Trust pilot requesting further data from yourself. Once we have received this back we will be in touch. Kind RegardsNatalie
★★★★★ 5/5
TrustpilotGreat customer service
Peter was very helpful today, responsive and friendly, great service :)
Lucy · 12 October 2023
Agent replied · 24 August 2024
Good morning Lucy, thank you for your review. I am pleased to know that Peter has been of help to you. I hope that you will continue to use the online team in the future for contact purposes. Kind regards, Carol
★★★★★ 1/5
TrustpilotTotally useless response on the live…
Totally useless response on the live chat refused to deal with the issue telling me to ring even though I'd already told him the phone lines were down which he denied even though me and all my neighbours have spent all morning trying to get through to them
David · 30 May 2024
Agent replied · 12 June 2024
Good afternoon David, thank you for leaving your review. I am sorry to learn that our online team were unable to help you with your query. I am not aware of problems with the contact centre line, and perhaps I could ask you to try again. For your assistance our contact number is 03005008000. Thank you and kind regards, Carol
★★★★★ 5/5
TrustpilotTaiwo listen to my concern and directed…
Taiwo listen to my concern and directed me to the right services for the support.
Sev · 3 June 2026
★★★★★ 1/5
GoogleI've now had two men screaming abuse at me one workman who Jst stood over me while I sat in my doorstep and area manager called screaming abuse at me I Jst wanted to know what they where doing before they came in my home
Louise · 16 September 2025
★★★★★ 5/5
TrustpilotChris Harket was a pleasure
Chris Harket - Resident Liaison OfficerHas been an absolute pleasure to have support us with our move. Nothing but kindness and support as well as everybody involved! Very compliant and smooth sailing, he made us feel very comfortable!Thankyou for everything Chris!! A real kind hearted man 🥂✨🍾🙏🏽
Sonja · 11 June 2024
Agent replied · 12 June 2024
Thank you very much Sonja for the fantastic review for my colleague Chris - I know Chris, and the team, will be thrilled to receive such positive feedback so thank you again and I will ensure that your review is passed on immediately - Kind regards and thanks again, Kate.
★★★★★ 4/5
Trustpilotits a shame that Clarion IT systems are…
its a shame that Clarion IT systems are not integrated and the Customer advisor could not find the works orders until i gave them the ref number. I even had to inform the customer services advisor what i believe the works were for! Missed appointment for the 3/3/2023 now scheduled for 30/3/23 and awaiting confirmation date for IWO189594 as i have two appointment dates on text??
Mr · 6 March 2023
Agent replied · 12 June 2024
Hi Paul and thanks for the feedback - I apologise for any confusion regarding your repair dates and our team should be able to confirm this with you on our live chat -Please do get in touch again so we can confirm the correct date for you - Kind regards, Kate.
★★★★★ 5/5
TrustpilotExcellent customer service
Priscilla and Leanne were very helpful and sorted out my enquiry very quickly and efficiently. It was a pleasure dealing with them.
Servio · 10 October 2022
Agent replied · 12 June 2024
Hello Servio, thank you for your review - I will pass this on to the online team on your behalf. Kind regards, Carol
★★★★★ 5/5
TrustpilotI don’t normally like doing things on…
I don’t normally like doing things on line as it just gets complicated for me so that’s why I used the live chat today and chatted with Samantha R it was a pleasant and easy chat and also managed to sort out a repair appointment for my self. Great customer service
Sophie · 19 March 2024
Agent replied · 12 June 2024
Thank you very much Sophie for taking the time to let us know how your live chat with Samantha went today - It's great to hear how pleasant and easy you found the service and we really hope you will use live chat again for any future queries - Kind regards, Kate.
★★★★★ 5/5
TrustpilotRosanna was delightful
Rosanna was polite and very helpful
Hester · 12 January 2024
Agent replied · 12 June 2024
Good afternoon Hester, thank you for your review. I am pleased to know that Rosanna has been able to help you today. I hope that you will continue to use the online facility in the future. Kind regards, Carol
★★★★★ 5/5
TrustpilotThank you
Samuel was very helpful and I felt confident he’s dealt with the issue
Caroline · 21 July 2023
Agent replied · 24 August 2024
Good morning Caroline,Thank you for your positive review following your chat with Samuel, we're so pleased to hear you found him helpful. We hope you will use our web chat service again for any future enquiries. Kind regards, Emma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
