Clarion Housing Lettings London reviews

★★★★★ 1/5

Google

The worst housing company ever. They cant even deal with an emergency call out to fix a toilet that is flooding my whole house. DISGUSTING! I rang at 1pm and they told me that they would send someone. i rang again at 3:30pm asking where they were and they said they're going to get to emergency as soon as possible. i then called again at 5:30pm and they said the same thing once again. But still nobody has turned up. So i called again and the person on the phone told me that the emergency complaint hadn't gone through and the company who were supposed to come were never told about my issue. There's a heatwave and i cant have my kids near my flooded toilet which has gone all in my floor and is rotting and also in my lounge and kitchen. Waste of a saturday! DO NOT GET INVOLVED WITH THIS COMPANY THEY'RE AWFUL!!!

Alfie · 25 August 2020

★★★★★ 1/5

Google

If I could leave zero stars I would. I live with my brother who has severe learning disabilities and needs an adult with him when contractors. We constantly receive letters which advise us of an appointment which turns up after the supposed appointment. One dated the 20th January for an appointment on the 21st Jan arrived on the 22nd. I and my husband work full time and need notice of appointments so we can book time off. Definitely can't book time off for appointments that have already been and gone. The one we received recently was A Final Access warning to advise their gas contractors hadn't been able to get into the property. In the last 2 months, we've had 4 gas contractors come in. If they are not on behalf of Clarion then I'm seriously concerned as they have been in our house. I still have the certificates they leave........... Have also been trying to call since the letter turned up but their phone keeps coming up with an incorrect number. Additionally, I don't want a response from Clarion on here giving me an email to write to. Their letter states call and that's what I want to do. Emails can be missed, deleted and ignored. A call can't. The only response I want from Clarion is confirmation their phones are working or who I can complain to about their rubbish service.

Anna · 25 August 2020

★★★★★ 1/5

Google

Absolutely hopeless, shambolic, incompetent, inept in almost every sense. They have failed on almost every aspect we have required our next door neighbour went to prison for dealing and smoking drugs from the property and despite this and many other less serious offences Clarion have not removed him for 9 months and counting. There are multiple instances of other issues ranging from from ignoring an electrical fire safety issue in our flat block and refusing to address faulty wiring for 3 years and repeatedly just replacing the bulb which will blow every couple of weeks. Charges on our account fluctuate rapidly and at one point went up over 50%in 3 years. When the charges were challenged all staff members asked were unable to be justify them thoroughly; including scaffolding which was never erected, trees being chopped down without consultation of the block.. To top this off there's usually an hour to speak to anyone on the phone and this is the only way we are told to address issues as after the restructure our designated neighbourhood officer taken away from the block and put into a pool of resources that usually take a minimum of 1 week to respond. The worst company I have ever had to deal with.

Andy · 25 August 2020

★★★★★ 5/5

Trustpilot

5 star

5 star , because the person or staff name Lucy , is such a great help just done to me to raise the problem I have at the moment . To get a result immediately is very good and I appreciate it so much .

Raidene · 28 May 2024

★★★★★ 5/5

Trustpilot

Khayc goes out of their way to help with my enquiries

Khayc I have spoken too a few times and always goes out of Thier way to help with my enquiries and even though my enquiries wasn't totally dealt with today Khayc arranged for a follow up to continue my requests.

Karen · 22 August 2024

★★★★★ 1/5

Google

Absolute joke of a housing association. Firstly, it took 2 months between being offered a flat and actually being able to view, sign the tenancy agreement and collect the keys as they were waiting for the flat to be 'ready to let'. Ready to let? It looked like a squatter's den, but regardless, I thought as soon as I had got the flat decorated and carpeted, it would be fine. How wrong I was. I was told there were no repairs or damages that needed fixing and it was ready to live in. Well... I've been living in the flat for less than a month, and I'm already sick of it. The front door handle is faulty, meaning if I double lock it from the outside, I will be locked out and unable to re-enter the flat without forcing the lock open with a credit card. The toilet is leaking and causing pools of water to gather on the floor every single day which has caused me to slip. The bathroom sink doesn't drain properly and can take up to an hour to fully drain if filled with water. The extractor fan doesn't work, so condensation builds up very fast. One of the pipes under the kitchen sink is also leaking and causing pools of water which, again, I have slipped on. One of the kitchen windows doesn't close properly, so it lets in a constant draft and causes heat to be lost. And to top it all off, a large amount of loose plaster fell from one of the walls in the bedroom and hit me straight on the head before crumbling all over the floor. This flat is a serious health and safety hazard. Be ashamed, Clarion.

Ben · 27 March 2024

★★★★★ 1/5

Trustpilot

If I could give negative stars I would!

I moved into my property 11 months ago and am still waiting for the promised works to be completed. Unusable garden littered with debris and glass, unsecured fencing, and now another rat in my loft, despite Clarion assuring me after the last time one got in that they had fully blocked off any access. It’s right above my kitchen, and the smell is unbearable! Not to mention how unhygienic it is to have a rat above where I cook food! Clarion just keep saying pests are a tenant problem, despite the fact that I’ve already removed one rat and if they’d done their job properly I wouldn't have another one in the exact same place. A complaint has been raised, but considering how long it’s been since I moved in, and the lack of response to my last complaint, I’m not holding my breath!Clarion housing have breached the environmental act 1990 on several occasions without a duty of care for their tenants. Appalling behaviour from a landlord, leaving me now with no other option but to seek legal advice against them - all I want is for them to carry out the works they have promised and are obligated to by law, it shouldn’t have to be this hard dealing with them!!

Emma · 10 July 2020

★★★★★ 1/5

Google

Unbelievable bad. I have been their tenant for about two years. And so far I have only problems with them. Their customer service is at the lowest possible level. It is hard to believe. Most of the issues I reported two years ago have not yet been fixed. Nobody is interested in the problems, not even the CEO.

M · 25 October 2021

★★★★★ 2/5

Trustpilot

how long does it take to report a repair

I called to report a repair and i couldn't believe my ear that i'm on number 74th in the queue. So i went to Web Chat and i was number 33 in the queue. It took one hour to report a repair.When i got through it, the repair booking slot was not too bad (two days away). Finger crossed someone turned up though.

Kim · 20 February 2023

★★★★★ 5/5

Trustpilot

Scaffolding issue

Debbie was very helpful with trying to help me with my query today. She will be escalating my concern.

Daniel · 22 September 2022

★★★★★ 5/5

Trustpilot

Needed help with the security of our…

Needed help with the security of our back door, Laureen was very helpful and arranged for the problem to be looked at

Mr · 12 May 2022

★★★★★ 1/5

Trustpilot

Clarion housing Group smashed my car…

Clarion housing Group smashed my car window whilst completing maintenance works. No response/ follow up, they admitted liability through a note left in my car and now I can't speak to anyone at the company - keep getting passed around. Shocking employees, shocking service.

BD1989 · 31 May 2024

★★★★★ 1/5

Trustpilot

Enquiry regarding renting a garage

Enquiry regarding renting a garage - I have made this same enquiry regularly for nearly 7 years and they are still ‘on hold’ renting out garages. Utterly hopeless and just glad I’m not one of their tenants if this is indicative of the service they receive

Diane · 16 April 2024

★★★★★ 5/5

Trustpilot

Yasmin was very helpful and got my…

Yasmin was very helpful and got my issue sorted quickly.She's an asset

Paul · 12 May 2023

★★★★★ 5/5

Trustpilot

Repairs to a damaged and dangerous…

Repairs to a damaged and dangerous fence, spoke to Julia R, she was very helpful arranging an appointment

Mr · 17 October 2022

★★★★★ 4/5

Trustpilot

Needed to ask how out improvements…

Needed to ask how out improvements request was going. Kadeen was a great help

Mr · 9 March 2023

★★★★★ 1/5

Trustpilot

water damage

I have water damage in the hall of my house in N7. My neighbour is Clarion Housing Association. Their tenant says his wall is also damp. I have asked Clarion to investigate & they have not done. Following this post, I hope they will now take action.

Andy · 26 March 2024

★★★★★ 3/5

Trustpilot

Seemed quick to sort my issue for now

Seemed quick to sort my issue for now, now have to wait for someone else to call for an appointment we shall see if anything happens or if I'm having to pay out of my pocket for something that is there responsibility

Jess · 28 June 2024

★★★★★ 1/5

Google

Clarion have neglected to conduct proper repairs a serious roof leak that has left me living in hazardous conditions for over 2 years. To this day I have water ingress into my property every time it rains, no lights in half my property and mould growth all over. Plus now due to the incompetence there is compromise to the structural beams as a result. Clarion, I continue to await your repair. Diabolical housing association.

Viktoria · 25 August 2021

★★★★★ 1/5

Google

Over 7 years with Circle33/Clarion most awful housing association truth be told. I have experienced misery over misery. Living in non suitable accommodation for human beings. Many contractors, surveyors later , yet still in an really despicable squat like some people said. Quiet embarrassing, the list is long of disrepairs, logged phone calls details with references of jobs to be done. Many years later still nothing . Long story short. Shame on you Clarion.

H · 25 August 2021

★★★★★ 1/5

Google

3 cold winter months with no hot water not heating It took hours of negotiation and failed plumbing repairs to finally agree to install combi boiler. The whole house is leaking. The minute I don’t pay the rent I get a phone call it’s your landlord. Sure it is. In private sector this would be classified as neglect. Thankfully my immune system is so strong I can deal with it and not get sick!

Anna · 25 August 2021

★★★★★ 1/5

Google

Unbelievable bad. I have been their tenant for about two years. And so far I have only problems with them. Their customer service is at the lowest possible level. It is hard to believe. Most of the issues I reported two years ago have not yet been fixed. Nobody is interested in the problems, not even the CEO.

D · 25 August 2021

★★★★★ 4/5

Trustpilot

Katie was a great help and I believe…

Katie was a great help and I believe has dealt with all of my concerns in her remit.

Daniel · 30 September 2022

★★★★★ 1/5

Trustpilot

We have been trying to purchase more…

We have been trying to purchase more shares with Clarion Staircasing team since we completed their on-line form on 26th June. They are not responding to any chase up emails, we cannot call them as all their lines are saying "emergency calls only" Its a joke.We are now having to pay additional mortgage costs as where now on variable rate, due to clarion lake of response !!!

Tony · 12 August 2022