Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNeeded to change my repair appointment…
Needed to change my repair appointment at short notice and Lauren was extremely helpful with my request
Good AfternoonThank you for leaving a great review for Clarion. We are so pleased to hear that you was happy with the service you received from Lauren regarding your repair. We do hope you enjoy using our webchat service in future.Kind RegardsNatalie
1/5
GoogleEvery year Smith and Byford does an annual gas safety check on my home, I had it done on the 21st May this year. Every year Clarion Housing sticks its nose where it's not wanted by telling me my gas safety check is due and if I don't book an appointment threatening me by writing we will have to "look at" your tenancy agreement. I then contact Smith and Byford and they tell me that they know I've had it done and Clarion is wrong. Even their own gas supplier doesn't think much of them! It beggars belief, either communicate with Smith and Byford or mind your own business. Update 4/10/2023 They've done it again! And what makes it worse is that this time I have to have the gas safety check done again even though I've had it done on the 6th of February. It kind of defeats the purpose of an annual gas safety check when it's been less than a year. I have to waste my time again doing it so watch the same doesn't happen to you. This review applies to Smith and Byford as well : kept telling them I've had it done and the gormless lady kept blathering "Shall I book you in?" over and over. Update Today 30/10 was my appointment and I waited till 1pm which was the cut-off point for morning appointments, there was no sign of the gas safety engineer. I rang up Smith and Byford to find out what was going on, I spoke to a different lady this time and she said there was a note next to my name and address, nothing about the appointment even though I confirmed it before. She then said the engineer came on the 10th of October I then said nope I cancelled it with the other lady and they didn't come as I was here and there was no note through my door. She said the other lady wasn't in and I didn't have to have an appointment yet as it was a bit early. What annoys me is that you have two people working for the same company one who pressures you to have another early appointment when it's not mandatory and the other one says wait till February. Make up your mind Smith and Byford, agree on a policy of when to have gas safety checks, don't contradict each other!
5/5
TrustpilotHollie is very helpful today
Hollie is very helpful today. She clarified my queries today.
Good afternoon Jennifer, thank you for your review. I am pleased to know that Hollie has been able to help. Kind regards, Carol
5/5
TrustpilotAbove and Beyond
What makes an experience great is when you reach out to your provider and you get a positive response followed by a positive experience. Clarion always seems to go above and beyond. I couldn't be happier.
Good morning Nodrog,Thank you for your review and for sharing your experience of our web chat service, it's great to hear you feel our team go above and beyond - We do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotLets chat has changed how i communicate
easy to chat someone via the lets chat , answered all my question and got a repair booked in on a convenient day and time .was so easy and didn't have to hang around on a call on hold.great and will use again if i have a question in the future .
It's great to hear Sal that you found the live chat so easy and quick to use when you contacted us yesterday - It's also great to hear that you'll be using this service again if you need to get in touch - Kind regards, Kate.
2/5
TrustpilotAdvisors should have access to the…
Advisors should have access to the correct information. Advisors are doing their best but they do not have full details of repairs and previous requests so all information has to be repeated again and again each time the same repair has not been completed.
Good afternoon Irene - Thank you for taking the time to leave feedback and I'm sorry to hear that your advisor was unable to locate a previous repair - I'll forward your review on to our management team, as feedback, on ways to improve our services for the future - Kind regards, Kate.
1/5
GoogleWorst housing association ever! Do NOT live or take their property if you have a choice! Poor service & completely negligence! They do not care about the well-being of their tenants. I don’t know how this company is still running with all the complaints they’ve had over the years! 1.5 star review out of 650+ should definitely tell you something! Awful company!
Morninf Ms Dion, Thank you for your review. Please call us on 0300 500 8000 or email us at reviews@clarionhg.com if we can help with any outstanding issues. Many thanks, Pris
5/5
TrustpilotHollie was super helpful and helped me…
Hollie was super helpful and helped me to arrange repair services.
Good morning Cecylia, thank you for leaving your review. I am pleased to hear that Hollie was able to assist you. All the best, Carol
1/5
TrustpilotNo heating or hot water for three…
No heating or hot water for three weeks, clarion dont give a sh88 if any one was to die from the cold 5 days to wait for my housing officer to reply to me, its a f******* joke , this is what happens to a company that gets so big, its all about the money , f****** the people
Good afternoon David, thank you for leaving a review. I have sent you an invitation via Trustpilot to share your contact details. Kind regards, Carol
5/5
TrustpilotKatie was very helpful I have spoke to…
Katie was very helpful I have spoke to her a few times and has always done her best to help
Good afternoon Karen, Thank you for taking the time to leave a review. I am so glad to hear Katie was able to help with your query. I will certainly pass this feedback on to her, I know she will be delighted. Thanks again and Best wishes, Pris
5/5
TrustpilotWasnt sure if Clarion could help with…
Wasnt sure if Clarion could help with our heating issue, (As this goes through the very Unhelpful Smyth and Byford) however Sarah started the escalation process which i really appreciated and hopefully my issue is solved in the next few days, rather than in a months time.
Good morning James, thank you for leaving your review. I am pleased that Sarah has been able to help you. I hope that you will consider using the online facility should you need to contact us again. Kind regards, Carol
1/5
GoogleDo not buy a property through clarion. They do not care about your safety or well being. I’m without gas and electricity due to a leak from the roof of our apartment block and they are refusing to send someone out, I have been hung up on by Reece on the emergency care line and told he was refusing to pass me through to someone senior. The places they build are not safe to live in and they take no accountability for it. Steer well clear of this abysmal company.
5/5
TrustpilotHelpful staff
Angela was very helpful and dealt with my query promptly and efficiently.
Thank you for leaving a review for Clarion. We are so pleased to hear that Angela was able to assist you. We do hope you enjoy using our webchat service in future.Kind RegardsNatalie
5/5
TrustpilotContact was fairly quick
Contact was fairly quick, only had to wait a few minutes. Information clear.
Good morning Louise,That's great to hear, thank you for reviewing our online service.Kinds regards Emma
5/5
TrustpilotCan't fault Clarion
Can't fault Clarion. Got new build home and is great. Any issues I have had they have come and sorted pretty quickly. Only thing they got wrong was my rent, but is sorted now
Hello James, thank you for your review. I am pleased that you have had a positive experience with Clarion. I hope all goes well for you going forward. Kind regards, Carol
5/5
TrustpilotHelpful and to the point
Laureen was helpful and to the point in dealing with the issue.Thanks
Hi Philip - Thank you so much for letting us know that Laureen was able to help you today - Kind regards, Kate.
5/5
TrustpilotJohn was very helpful booking Jobs so…
John was very helpful booking Jobs so quick
Good afternoon Karen,We really appreciate your feedback we will be sure to pass this on to John, we do hope you enjoy using our web chat service in future.Kind regards, Emma
5/5
TrustpilotRyan was helpful
Ryan was helpfulI believe the problem will get resolved shortly and I can eat warm meals again :)
Good Morning EvaThank you for your review. We are so pleased to hear that Ryan was able to assist you today. We will ensure your feedback is passed on to him.Kind RegardsNatalie
5/5
TrustpilotSimple and clean communication
4/5
TrustpilotKhayc did what i asked of them
Khayc did what i asked of them. Sent an email to the planning team and area manager I don't hold out any hope as this issue is now approaching 17 months and still not completed
Good afternoon Steven,Thanks for leaving a review following your chat with Khayc - We do hope any outstanding issues are resolved soon for you.Kind regards, Emma
1/5
GoogleWe had a power cut for water leak. Clarion had no clue how to handle the situation. For 9 days water was pouring, my belongs was damaged they don’t take a responsibility. My upstairs neighbour water bill was £3000. My flat was like a pond. Terrible company. Never call back. Had ongoing issues for months and years. our window are bored up for 2.5 years . the frame is rotten and the glass is coming off.
Hi Bahram, sorry to hear about your power cut and water leak. So that we can help resolve this issue along with the issue about your windows could you please DM us via Twitter or Facebook to our customer support channel (http://ow.ly/TkAy30jtsnV or http://ow.ly/hNuA30jtsq3). Please include your full name, DOB, address and a short summary of your issue so we can look into it further. We hope to resolve the issues very soon. Thank you. Reply
5/5
TrustpilotMy query was a general enquiry about…
My query was a general enquiry about policies. The query was dealt with fully as the advisor took time to find the answers and answer my further questions. Certainly exceeded all my expectations
Good afternoon Tracey - thank you for taking the time to leave your review. We are really pleased that our advisor was able to help you with your enquiries today and exceeded expectations. We hope you will consider using the webchat service again in the future. With kind regards...Michelle
5/5
Trustpilot5 and more thank you Katie!
5 and more thank you Katie!! Very helpful staff as always! No waiting time what so ever !! ♥️
Good Afternoon GintareThank you for leaving Clarion a great review. We are so pleased to hear that Katie was able to help you. We will ensure your great feedback is passed on to her.Kind RegardsNatalie
5/5
TrustpilotContacted Clarion earlier & Julia was…
Contacted Clarion earlier & Julia was very helpful. Thank you, Julia!
Good afternoon Juno, thank you for your review, and I will pass on your thanks to Julia. Kind regards, Carol
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