Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotDid not provide answer to my enquiry…
Did not provide answer to my enquiry and staff immediately left the chat room
Good morning Jen, thank you for your review, and I am sorry to learn that you experienced problems with this facility. Sometimes a connection error can cause this to happen. I hope that you will try this facility again going forward. Kind regards, Carol
1/5
Trustpilotunprofessional staff very rude…
unprofessional staff unhelpful very disappointed with the way i have been treating it has been unacceptable ?? thanks
Hello Salem - Thank you for your review. I am sorry to hear that you are feeling this way. We are here to help. Currently our system is down but I have sent you a message (Via Trustpilot) so that once we're up and running, a member of the team will be in touch and assist you further. Kind regards, Pris
4/5
TrustpilotRepair enquiry
The assistant was professional and helpful and done what she could for me
Good afternoon Laura,Thank you for taking the time to give feedback on our web chat service and we do hope any outstanding issues are resolved soon for you.Kind regards, Emma
5/5
GoogleNew kitchen & Bathroom both are wonderful
5/5
TrustpilotAlway a pleaser to talk to them spoke…
Alway a pleaser to talk to them spoke to Mo this morning very helpful and understanding solved my problem straight away.
Good afternoon Julene, thank you for your review. I am pleased to know that Mo has been able to help you today. I hope that you will consider using this method of contact should you need to speak with us in the future. Kind regards, Carol
5/5
TrustpilotAndrea who i spoke to was lovely and…
Andrea who i spoke to was lovely and caring in talking to.
Good morning Caroline,It's great to hear how Andrea was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
5/5
TrustpilotVery quick response and have raised my…
Very quick response and have raised my issue as I had wanted it so happy with the service
Good afternoon Anita, thank you for your review. I am pleased that our online team have been able to help you today. Kind regards, Carol
5/5
TrustpilotDebbie in repairs was very helpful and…
Debbie in repairs was very helpful and got me an appointment the following day
Good afternoon Michelle,It's good to hear Debbie was able to assist you in booking your repair. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
1/5
TrustpilotTHE WORST! DON'T BELIEVE THE RATING!
The Ministry of Housing, Communities & Local Government need to take URGENT action! The worst housing agency absolutely useless.
Good afternoon,I'm sorry to hear that you're unhappy with Clarion - Please respond to the message that I've just sent you if we can help with any outstanding issues.Kind regards, Emma
4/5
TrustpilotPeter who I was chatting too was very…
Peter who I was chatting too was very polite and quick to answer he was very helpful 😀
Good afternoon Sarah, thank you for your review. I am pleased that Peter has been able to help you. I will pass over your kind words, Kind regards, Carol
4/5
TrustpilotI have requested 2 repairs recently
I have requested 2 repairs recently, one appears to be the new way of reporting, I was able to request a day and time slot, the follow up email with information on the repair. It seems to be easier and more efficient
Good morning - Thank you for your review. I am pleased to hear that you were able to request and get one of them processed with a day ad time already! Thank you for sharing your expereince. Best wishes, Pris
5/5
TrustpilotEase of making contact stating my point…
Ease of making contact stating my point and getting an immediate response
Hello Felix, thank you for your review. I am glad that you have found this method of contact easy, and we hope that you will continue to use this in the future. Kind regards, Carol
5/5
TrustpilotAnswered and dealt with quickly and…
Answered and dealt with quickly and politely and did what I asked for
Good afternoon Billy,Thank you very much for letting us know that your chat with our agent went well and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotHighly Helpful Staff.
Highly Helpful Staff.Sam R was my case handler and promptly dealt with my concern.
Good afternoon Alexander,It's great to hear how Sam, in our web chat team, was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
5/5
TrustpilotThe lady who helped me was called…
The lady who helped me was called Cherie and she was kind and very helpful 😊
Good afternoon Chloe,It's lovely to read your positive review following your chat with Cherie, we really appreciate your feedback we will be sure to pass this on.Kind regards, Emma
1/5
TrustpilotOne of the worst customers service i…
One of the worst customers service i just received from khayc
Good afternoon Ahmed,Thank you very much for taking the time to leave a review, I am sorry to hear your feedback for our agent. Please contact us on 0300 500 8000 or via live chat if there is anything we can help with.Kind regards, Emma
5/5
TrustpilotMy problem was booked for an…
My problem was booked for an appointment very quickly. So quick and easy to do.
Good afternoon Colleen and thank you very much for letting us know that your live chat was dealt with so efficiently - Kind regards, Kate.
5/5
TrustpilotQuick and responsive Cherie
Quick and responsive Cherie ! Needed quick answers and she quickly provided them to me
Good morning Abz - Thanks for the great review after chatting to Cherie yesterday - It's great to hear that you live chat went so well - Kind regards, Kate.
5/5
TrustpilotKhaye on live chat was very helpful and…
Khaye on live chat was very helpful and solved my query very fast
Good afternoon Carole - Thanks for the great feedback after chatting to Charlie today - It's good to hear your enquiry was resolved so quickly - Kind regards, Kate.
1/5
TrustpilotThe staff on phone amd chat always nice…
The staff on phone amd chat always nice just think clarion are awful with paying out what’s owed amd please don’t respond with I’llSend message to support as get Same answer all time
Good afternoon Diane,Thank you for your review, we appreciate your feedback for our agents. I'm sorry to hear about your views on Clarion, I do hope you enquiry is resolved soon. Kind regards, Emma
5/5
TrustpilotEasy interaction
Easy interaction. Problem solved with no fuss by John Holden.
Good afternoon Warren, thank you for your review. I am pleased that John has been able to help today. I hope that you will continue to use the online facility in the future. Kind regards, Carol
5/5
TrustpilotSo happy with the quick response on…
So happy with the quick response on Live Chat today with Yasmin. Amazing service thank you.
Good afternoon Anne and thank you very much for taking the time to let us know how well your chat, with Yasmin, went today - Kind regards, Kate.
1/5
GoogleTerrible housing association. I had reported and requested the same repair over the phone on 7 different occasions, nothing had been recorded or reported. The door frame between my living room and kitchen had been falling apart for several months. Due to the negligence concrete had chipped and fallen onto my toddlers head which resulted him ending up in A & E and needing stitches! Even after this was reported. Nobody had been in contact nor sent anyone out to us!
5/5
TrustpilotJohn Holden
The customer service representative was absolutely brilliant. Very helpful and resolved my issue.
Good afternoon Mark, thank you for your review. I am pleased to know that our online team have been of help to you today. I hope that you will continue to use the online facility should you need to contact us in future. Kind regards, Carol
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
