CityZEN London reviews

★★★★★ 1/5

Google

Got into contact with Max Newman to book a house viewing, gave him all relevant details and booked in a specific slot, then emailed back saying viewings are now fully booked and he gave someone else our time slot? Very strange and unreliable, if anything we dodged a bullet.

Alan · 27 June 2024

★★★★★ 5/5

Google

We rented a flat in Stratford through CityZEN for nearly two years. Overall, we were very happy with their service. They were responsive (even on weekends), happy to help and tried to resolve the issues quickly. Highly recommended from a tenant perspective.

Bartłomiej · 4 October 2024

★★★★★ 5/5

Google

Efficient and timely service from Ali regarding the move to the new building. Ali effectively and swiftly resolved some issues that arose after the move in and has continued to be accommodating with any issues and requests that have arisen during this settling in period. Thank you

Susie · 27 June 2024

★★★★★ 5/5

Google

Myself and my partner recently moved out of Whitechapel where we spent 24 months living in a flat managed by Cityzen. We had a good experience during our tenure and only moved to relocate abroad. On the two occasions we contacted the management about non-urgent issues, our queries were resolved professionally and quickly. Thanks again for a smooth and pleasant experience. We'll be in touch if we move back to London in the future.

Adam · 10 June 2022

★★★★★ 5/5

Google

Working with Kevin has been a pleasure!

Raqim · 11 January 2024

★★★★★ 5/5

Google

We had a positive experience with CityZEN. All requests and issues were dealt with promptly and our deposit was paid back in full in a timely manner. Danny was especially helpful.PositiveResponsiveness, Professionalism

Anna · 12 June 2021

★★★★★ 1/5

Google

UPDATE - in response to the owner’s very lovely reply, we didn’t hear from the agent for over 15 minutes after the time of the viewing. We tried calling and texting. We didn’t hear anything until we’d left the area, so had no idea the agent was inside the property. The agent was also 30 minutes late to a viewing the previous week. Seems to be a trend of theirs. And no, we of course don’t hold you responsible for rats in London, but it feels like important info to include in a review for an estate agent to give readers a flavour of the sorts of properties you manage., Yikes - agent was super late to the viewing which we had to abandon. Rats outside the property weren’t great company whilst we waited. When we did hear from the agent, she was adamant it was our fault despite not getting in touch with us - her time was obviously much more important than ours. We were nervous about the reviews on here, and think we were right to be.

Jack · 10 June 2021

★★★★★ 5/5

Google

I didn’t rent through Cityzen as I found a flat elsewhere but wanted to write a quick review to say that out of all the agents, I met over the last 4 weeks warren and his team at Cityzen were the most helpful and honest agents by far. Would recommend them to any tenant looking for a new place to live in London.

Mohamed · 10 June 2023

★★★★★ 5/5

Google

Great experience so far as a tenant. Cory was fantastic start to finish in showing the flat and getting through to signing the tenancy. Tons of dodgy estate agents out there, this one is not one of them.

Jay · 11 June 2019

★★★★★ 5/5

Google

Good communication skills from Ali he helped me with the Move in process it was really stressful but Ali's skills and communication was great and stressfree in the end i finally got the property i wanted. Im happy that i have a fantastic Property Manager who is always there to help thanks again!

Fahim · 11 January 2024

★★★★★ 5/5

Google

Thanks to Ali for helping me with my move and organising the process.

Barent · 10 June 2023

★★★★★ 5/5

Google

A very warm welcome from the agency. A particular mention to Ali who's been looking after us from the beginning, always available and always ready to help us with any enquiry. Very special guy! Thank you Ali!

Christian · 12 December 2023

★★★★★ 5/5

Google

We had a fantastic experience with Cory from CityZEN and would give 100 stars if possible! When meeting Cory for the first time, we could already tell that he prepared himself for the property viewing and that he was very professional. He was super friendly and kind, and answered all of our questions. We immediately felt that he actually cared about us and our wishes and concerns! He was so helpful throughout the entire process and responded to emails within minutes. We are 100% satisfied with CityZEN and can only recommend it to anyone looking to rent a flat!

Kathrin · 10 June 2020

★★★★★ 5/5

Google

Great experience working with CityZEN Estate Agents - they provide really high quality management service, being accurate, quick, supportive. A special gratitude to Tommy Thacker and Noah Maddison for their great support. Thank you so much!

Eduard · 11 October 2024

★★★★★ 5/5

Google

Number 1 agents in London!! always a pleasure to deal with and they made our move such an enjoyable experience and even managed to accommodate our early move on short notice. if you are looking for the best in the industry, you have found them right here!

Alex · 11 March 2024

★★★★★ 5/5

Google

Cory was honest, friendly and direct to work with in organising the original viewing and Irina has been very helpful in following up with maintenance issues. No complaints from me!

Rhys · 10 June 2020

★★★★★ 5/5

Google

Everyone I’ve dealt with at CityZEN has been extremely personable and responsive. Special shout-out to Ali for his proactivity to ensure my flat was in excellent condition when I arrived!

Roy · 6 December 2024

★★★★★ 1/5

Google

This agency is a joke. I had a viewing with the 'cofounder' who showed up late. Asked £550 in rental fees, bargained in the street and when I talked about making an offer lower than the asking price he told me that I'm wasting his time (that makes two of us mate). Not worth doing any business with an unprofessional loser - clearly this guy lacks basic skills of the job... good thing there are plenty of properties and agents in London.

John · 11 June 2019

★★★★★ 5/5

Google

It was a pleasure having Adriana Sieranska as our agent. It is hard to describe how much we appreciate her services, care, being always prompt and thinking outside the box. We had been looking for a place for one month among tricky agencies and bad experiences. However, after meeting her all of our problems turned into solutions and we finally could trust someone to take care of our case. With her everything went so smooth that when we realized, we were already inside of our new place enjoying a glass of wine. Recommend 100%.

Willy · 11 June 2019

★★★★★ 5/5

Google

Cory helped me secure an amazing apartment in Greenwich. The previous tenants were not the cleanest and smoked inside so it wasn't in the best viewing condition. However Cory assured me it would be cleaned to the highest standard. AJ helped co-ordinate this and went above and beyond. They had the place repainted and professionally cleaned so it was like new! They have been quick to reply and easy to communicate with. Thank you!

Exan · 10 January 2021

★★★★★ 1/5

Google

Not a community based agent. I found them to be awful, agent, not registered our deposit. Everyone should scrutinise their contracts carefully for unfair terms and add on fees, and not be signed up to their energy providers no doubt for additional fees.Obstructive in their conduct and aggressive in their approach, old school agents who run their agency without a care in the world and professionalism. At critical times they provide little information, to-date the worst experience. I would avoid these agents.

Aman · 11 June 2017

★★★★★ 5/5

Google

The agents at CityZen were great to work with! Very informative, helpful, and responsive. Additionally, my security deposit was returned promptly at the end of my lease without any complications or issues. An excellent experience, I definitely recommend CityZen!

Mark · 26 May 2024

★★★★★ 5/5

Google

Cory helped me secure an amazing apartment in Greenwich. The previous tenants were not the cleanest and smoked inside so it wasn't in the best viewing condition. However Cory assured me it would be cleaned to the highest standard. AJ helped co-ordinate this and went above and beyond. They had the place repainted and professionally cleaned so it was like new! They have been quick to reply and easy to communicate with. Thank you!

Kevan · 10 June 2020

★★★★★ 5/5

Google

My friend and I had fantastic help from Max Newman, who was quick to respond and efficient in organising us our flat. We’re really happy and excited to move in!

Douglas · 25 September 2024