CityWest Residential reviews from tenants

★★★★★ 5/5

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Simply the most efficient

I contacted Diego Bottigliero for the first time on the 2nd of August for one of the properties he was proposing. The property was not available anymore, but Diego took the time to understand what I was looking for exactly and told me he would get back to me with properties suiting my needs. On the 11th of August he called to tell me I could visit a property the following day. I went to the viewing, loved the property and told him I was interested. By the 16th all the paperwork was over and the moving date was fixed. Diego was always sympathetic, available and fast at answering my questions. Definitely the best experience I had with an agent, thank you Diego!

BG · 17 August 2017

★★★★★ 5/5

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It's my pleasure and duty to spend few words for the amazing job and the availability of the agent that followed my "disperate case". I have been looking for a flat since long time but finally I found out "city west residential" and thanks to Diego I found my dimension. It's been not that easy because of my fussiness but with his patience and professionalism he helped me till the end keeping me updated on every single news. That's exactly what I mean when I think about professionalism, customers care and love for the job that you do. I recommend everyone that is looking for excellent service to experience their skills and accuracy. Thank you so much for everything.

Antonella · 8 April 2017

★★★★★ 5/5

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Cassie Langford

Myself and three friends have recently rented a property with the help of Cassie Langford. Having had a lot of trouble with our previous letting agency, dealing with Cassie has been a breath of fresh air! She's gone out of her way to help us, answering all of our questions, and even working throughout her week off to make sure the referencing goes smoothly. As well as always being friendly and approachable, she is clearly extremely knowledgable, and her passion for her job is evident. We would not hesitate to rent through CityWest Homes again in the future.

Vikki · 18 October 2015

★★★★★ 5/5

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A blessing to find..

I had struggled to find the perfect place to rent for a while, but lettings agent James Collinson really helped me out. His experience at working in Central London made me feel at ease with him helping me search. I found myself a great deal which I plan to stay in for a few years yet. Thank you James, pleasure to leave a review for!

Patricia · 4 February 2018

★★★★★ 4/5

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Westbourne Terrace Road letting

"I really enjoyed negotiating on a lovely studio flat in Little Venice with Diego Bottigliero. He was very prompt in dealing with all my questions and requests and we got the process completed very quickly. I was very impressed with the online contract system that they offer. It's super convenient. Thanks Diego for all your help. I'm loving the flat!"

Rebecca · 24 April 2017

★★★★★ 5/5

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Great service! Very efficient. Will only use this agent any day of the week

Migle was absolutely fantastic by giving me lots of information about the area and the property in general. The whole process was very quick and smooth. Everything is done electronically which helps cause I work a long hours and don't have time to print and scan the paperwork. I will definitely recommend to all my friends! 5* customer service.

Sergey · 11 January 2017

★★★★★ 3/5

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Good agent, very poor building management.

Our agent was Coralie Bance who was a great help. She met was able to make time for us on multiple occasions to view our property again, and was very good at answering our queries. The letting process as a whole with CityWest was reasonably straightforward. However, their subsequent building management in Pimlico has been very very poor.

Jamie · 6 January 2017

★★★★★ 5/5

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Best agent I've ever met

Diego is a very professional agent: among the fact that he has been really helpul, he also provided a very good service, being available at any time and keeping us informed at all stages. We would reccommend Diego to anyone looking for a new property, and we express our most sincere thanks to him.

Giordano · 18 January 2017

★★★★★ 5/5

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Zilvinas Bareikis' Review / City West Residential

Zilvinas is a totally recommended agent to help you with everything during a property search process. He helped us very much finding our home and resolved even the smallest details on our behalf. For all this I would really recommend his services. Regards, Amaya

Amaya · 29 November 2016

★★★★★ 5/5

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hassle free, great anent

Very happy with the service, easy and efficient.. Agent Diego was so helpful and great communication. No time waste, only took few days to done all the jobs as well as referent checks. Lovely landlord, lovely flat., professional Agent. Highly recommended.

Kiki · 13 February 2018

★★★★★ 5/5

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Diegos Bottigliero's review

Diego is easy and pleasant to deal with. Extremely helpful he goes beyond what is required and keeps us informed every step of the way. Made the whole process practically hassle-free. Very good communication and customer service throughout. Thank you Diego.

Adriana · 27 November 2017

★★★★★ 2/5

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Okay, disappeared when I needed guidance

Pestered me to get everything signed but once that was done didn't put me in touch with the landlord, didn't stay in touch with my consultant, was just in a desperate rush to get me to sign. Also didn't provide details on the property that someone not native to London would know

Jx · 26 August 2016

★★★★★ 5/5

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Easy process, would recommend 5*

James was professional, responsive and efficient. The whole process was as smooth and fast as I could ever have imagined. I highly recommend , fees are reasonable for a central London agency.

Ashley · 19 March 2018

★★★★★ 1/5

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Unhelpful

As soon as they had our deposit, they stopped picking up the phone. They changed the terms of the contract, misrepresented our offer to the landlord, and frequently misinformed everyone involved - be seriously on your guard if you have to deal with them. Further to this, they were unhelpful and rude. Attempting to use their complaints procedure resulted in a bullying phone call from the person we were compaining about. Overall this agency, and in particular the agent we dealt with (Egle) lack integrity and professionalism. If you have to deal with them, watch out for little details, check any contracts thoroughly, and don't trust anything they say until you have it in writing.

Sarah · 6 January 2017

★★★★★ 4/5

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Very professional!

Extremely professional company! Everything can be done online, which makes it easier for the contract, the references, etc. The agents always answered very promptly, and were very helpful, trying to figure out the best ways for us tenants to get everything done. Only concern was on the few days prior to our arrival: - it was unclear whether the appartment would be cleaned before we got there, and at what time we would be able to get the keys. At the end of the day, everything was settled, and we got the flat in an excellent condition!

Ines · 15 February 2016

★★★★★ 5/5

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Cassie: Dedicated and continuously helpful, patient, and communicative!

Three friends and me have been looking for a four bedroom property for our year at UCL for quite a while, and were pretty upset about our experiences house hunting so far. We explained our situation to Cassie, and she sympathised with us and helped us find an amazing property. The continuous support, and clear communication from that point onwards have been the sole pillar of comfort that led to our relatively stress free experience throughout the process of securing the property. We are glad we met her, grateful that in the end, we got a house and were glad we didn't need to experience unnecessary stress during the start of our studies. Sincerely recommend her!

Marco · 14 October 2015

★★★★★ 5/5

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CWR appraisal

CWR were great and provided professional and courteous support and advice throughout the whole process of looking for, and then securing, a property in a high-demand area. I would particularly commend the kindness, clarity and advice provided by Migle Baleviciute who ensured I was aware of all commitments and responsibilities involved in the rental - both mine and the landlord's. I'd head straight back to CWR (and Migle) next time I wish to move. Job well done!

Gary · 13 January 2017

★★★★★ 5/5

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Coralie

Coralie is very reliable and she tooks her time to find the good flat for me. I thank her for her total avaibility, professionalism and kindness Hélène

Helene · 16 January 2017

★★★★★ 5/5

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Professuonal and fast

Diego was peofessional and available to find solutions for little issues or queries raised during the forumlatiin of the tenancy agreement.

Paola · 11 March 2018

★★★★★ 5/5

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Jurgita Barinova

Everything went smoothly From viewing to moving into the property Recommended Louise Cummins

Louise · 24 February 2017

★★★★★ 5/5

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Professionalism and very good customer service

Diego is the best, really helpful and very professional.

Bogdan-Paul · 1 August 2017

★★★★★ 5/5

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Good service.

This was my first time moving house and they we're very accommodating and helpful with any questions we had! If I had to put anything to improve, I felt like I was given more hope that I'd get a better deal than I did but that's not too important. Good job.

Aaron · 19 January 2018

★★★★★ 5/5

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Priory House Tenant's review, Agent: Diego Bottigliero

We have received an excellent service from CityWest Residential. Especially our agent, Diego Bottigliero, has been very efficient; he has been extremely helpful, both before and during the tenancy, and it was very easy to communicate with him, both through emails and phone.

Susanna · 4 September 2017

★★★★★ 5/5

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Very helpful and professional

I had issues with the previous landlord, but the agent were trying to understand my situation and did what they could do to help moving into one of their properties. They are very helpful and professional. Thank you so much.

K · 12 May 2016