City Rooms London reviews

★★★★★ 1/5

Google

Avoid this company at all costs, they are unprofessional, don't care about GDPR and will lie to you. I've not used this company for over half a decade and am still receiving work order emails for a property I don't even live in. I told them to stop emailing me and to delete my data. I received two emails back from two separate people over the course of a week stating they deleted my data (clearly they're not even communicating with each other!!) and I would never receive one of these emails again. I received one today anyway, showing two separate people have literally lied about deleting my data.

Emma · 25 July 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I haven't even rented the room to experience terrible service from the City Room agency. Reading about all of those horrible experiences people had with this company just now, I'm glad I haven't ended up renting.I scheduled a viewing for one of their flats to find out that the agent named Dhillon was never about to show up. When I arrived at the location on our scheduled date, one of the tenants opened the door and didn't know what was happening. She didn't want to let me in because no one gave her a notice that the viewing will be held and the agent wasn't there. Obviously, it wasn't her fault and she tried to contact him with me, but he wasn't answering. After a while, he read my message that I'm waiting for him and responded that unfortunately, he 'couldn't find the right keys'. If I hadn't called him a bunch of times and sent messages, he would never reach out to me and I could stand there for hours. He proposed rescheduling for the next day (as I was still at the doors!!), but, as you probably already guessed, it didn't work out. He claimed that the tenant is working from home that day and wasn't picking up, but he'll let me know asap at what time to come to the viewing. After that, he ghosted me for days and when I finally asked what is happening, he kindly informed me that the room cannot be rented anymore because the tenant is renewing the contract. Of course, he apologised that he didn't let me know sooner as if he was planning to contact me ever again.Overall, it seems like they don't care about people and don't mind wasting your time as long as the room is rented and the money's rolling. If renting with them looks anything like my experience with this agent, I STRONGLY RECOMMEND TO AVOID CITY ROOMS FOR YOUR OWN GOOD. Don't waste your time.

Kamil · 12 August 2023

★★★★★ 5/5

Google

Property manager Maristella did a excellent job. Although there are malfunction of electrical appliances inside the flat, she did respond very quickly, keeps follow up and provided the help to solve the problem. That is very responsible, highly appreciated.

Sarah · 26 February 2024

★★★★★ 5/5

Google

Great room, accurate to the listing and lovely service from our agent Dario and manager Giovanni. They made the process very simple and were always avaliable to answer questions and help!

Sebrof · 27 September 2026

★★★★★ 1/5

Google

Pretty terrible rooms for the price and location, bills not included. I have been verbally abused and assaulted by flatmates with city-rooms countless times and the police was called numerous times speaking to city-rooms. City-rooms did nothing except give me a notice to leave the property without a reason and was told that I couldn’t rent with them in the future. I would not recommend unless you are really desperate for a place or want to be treated like an you’re not human. Watch out for Giovanni, Matthew Lavery and Alicia Ferrer especially. Despite the reply to this review, they in fact did not do anything to help with this matter. Lies and double standards, beware.

Vlambo311 · 25 June 2024

★★★★★ 5/5

Google

It has been a pleasure dealing with Nina Baldwin at City Rooms. Very easy to deal with, and super responsive to emails. She is very knowledgeable and looking forward to our interactions in the new year.

Vasilis · 21 December 2025

★★★★★ 5/5

Google

I would like to say big thanks to Mr. Davide, I was looking to relocate immediately since I got job in London. He literally made sure that I got the place in less than 24 hours with all the paperwork done without any hassle. Thank you so much for such a great service. Highly recommended.

Muskan · 9 April 2026

★★★★★ 5/5

Google

Really pleasant experience! Compared to previous experiences with high end letting agents - city rooms was honestly much better! Was apprehensive after seeing some reviews on Google but our experience couldn’t have been any different. Super efficient - all documentation was explained. All timely. Our estate agent Guiseppe answered us immediately with any queries and reassured every apprehension! Very kind and pleasant interactions - helped with keys, relieved stress and a good experience all round! Would recommend!

Sofi · 10 August 2024

★★★★★ 5/5

Google

It’s about to be my first week officially I moved in and honestly I can’t complain😊, the room is perfect, all facilities are neat, tidy and clean 🧼 ! I would also like to highly recommend Tommy he’s a great person, very helpful and responsive 😊 i couldn’t be any more satisfied with them 🙏✨ …

Horvath · 26 October 2024

★★★★★ 5/5

Google

Matteo deserves high praise for his exceptional service. His efficiency, unwavering speed, patience, and understanding make him stand out in the field. Beyond securing a quality room for me, Matteo provided invaluable advice on available options, showcasing his dedication to ensuring clients make informed decisions. If you're in need of top-notch and efficient service, Matteo is undoubtedly the agent to contact. A big thank you to Matteo for a stellar experience! ✨️

Evans · 28 December 2023

★★★★★ 5/5

Google

I have stayed in several properties with City Rooms so far. They always provide a good and quick service whenever there is something in the property that needs to be attended to. Many thanks to Kaushal who did a great job fixing a couple of problems in my toilet and front entrance.

Nikolaos · 2 December 2024

★★★★★ 5/5

Google

City Rooms are very helpful and considerate to their landlords. We have been with them for over 20 years with our portfolio of properties. Gavin who manages repairs and legal safety work is very efficient and always happy to discuss the issues. Matthew is the overall manager, though he is very busy, he has always responded to our concerns especially during covid 19 period. We would recommend them with full confidence. Kind regards Dhiru Patel

Dhiru · 25 August 2023

★★★★★ 5/5

Google

Karol from the City Room team did a brilliant job sorting out my broken wooden floor. Really friendly, professional and got it all fixed up nicely, cheers Karol, much appreciated!

Hein · 11 September 2026

★★★★★ 1/5

Google

SCAM. SCAM. If you want to live in peace, don't rent with them Edit 4 15/04/2024 "The rooms were supposed to be for one person, but there this more than one person living there. The agency does not seem to care about anything. The electricity bill is charged at 37%, which is not too bad. However, with many people living together, some tend to leave the lights and oven on all day, leading to a high electricity bill. The bathroom tap has been barely dispensing any water for a few months now, but the agency does not show any interest in fixing it." Edit 3 8/04/2024 Update a little, we still have a defective washing machine that barely washes clothes, since October. The same one that should have been changed two years ago. Shelby, the property manager, keeps sending meaningless emails, asking about problems that should have been solved months ago. Every month someone comes to check the rooms and the house without any sense because the incidents are never resolved. No privacy in these apartments The bathroom faucet has had no pressure for more than a month. Edit 2 24/01/24 After being without internet for a month and a half. Edit 1 30/11/2023 Don’t rent. All that I reported since two month, is nothing fix. We have no stoves, the window from the kitchen open from 27/10. They dont fix anything and don’t care about the tenants. And Shellby, the manager. She doesn’t care anything. Only give empty answers. 29/10/2023 - Don't rent anything from them, you'll only have problems. The worst agency I have ever rented from. I've been renting for a month, almost without internet, the intercom in the house has been broken for a month, the washing machine barely works. I have spent 30 days writing emails but they barely respond. CAGADORES. No les alquiles nada, sólo tendrás problemas. La peor agencia en la que he alquilado. Llevo un mes alquilando, casi sin internet, el portero de la casa lleva un mes roto, la lavadora apenas funciona. Llevo 30 días escribiendo correos electrónicos pero apenas responden.

Federico · 26 April 2024

★★★★★ 5/5

Google

I had a few things to fix in my room , Claudia managed it very quickly , sent Wayne to deal with the issues . Wayne was respectful with my room and everything was fixed.

Alba · 26 February 2024

★★★★★ 5/5

Google

Thomas Paul is a very kind and approachable agent. He helped me find my first home in London patiently. He was always available when I had doubts or queries and made sure that I feel safe and secure in my new home. He made sure that I get a good price to sustain myself economically as well. He turned up for viewings as many times as ever requested. Totally over the experience. Highly recommended!

Shivani · 25 August 2023

★★★★★ 1/5

Google

DO NOT RENT FROM CITYROOMS I can not state enough how bad of an experience I've had with them. They can not be talked, negotiated or reasoned with, you become a mere ATM to them the single moment you start the interaction. Every communication I have had with them was unpleasant and feeling like I was talking to a wall, unless I put some money on the line. Do not get lured into them for the possible lower prices (which are not that cheap btw, with some digging you can find other companies with similar prices) because it will not be worth all the struggle and pain if you have any inconvenience that has to be dealt with during your tenancy. Lastly, since the first interaction I perceived a sensation of shadiness and bad vibes, most of the employees lack any minimal empathy and if it wasn't because I was in a desperate situation, I would immediately have gone for other solutions, which now in retrospect I regret not doing. Hopefully you see this before considering theis letting agency and I can save at least one person from their claws.

Daniel · 27 March 2024

★★★★★ 1/5

Trustpilot

Please beware of this agency! The worse service provided, if you can call it service.

Please beware of this agency, do not use them even if you are desperate. I had such bad luck to have dealt with Luca from this agency. They do not give you the option to view the property in person, its somehow the rule! Luca is very unprofessional and always doing a millions things at once instead of actually talking to you about what you need to know. His incompetence have made it easy for this agency to take 3K from me and deny any neligence and declined to any accountability.Luca told me to throw old furniture out of the property window in order to fix an issue I had raised before a contract was signed, then no reply and the place had dirty and damaged furniture. I have not gotten my deposit back and they still think they are right!I strongly recommend that if they mislead you in any way, contact the local authorities and make a complaint to Local trading standards. There is a reason why people keep adding really bad reviews, I wish I had never dealt with this agency. People Do Not Go Here. I've had so much mental distress caused by the staff here, they try to belittle you and do not help you to resolve issues, its their way or no way!

Andrea · 5 February 2023

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace. Paid a holding deposit and agreed to X amount per month. However, the agent called later saying that the landlord wants to add £5 per week. Not sure if it is actually the landlord or the agent's idea. Was also told that the landlord is unlikely to accept the original offer (even though I have already paid the holding deposit). Had to go with the new offer as I was in a rush. It is not a big sum of money afterall, but it is a disgusting business practice that they are doing I would avoid renting with them

Jason · 4 July 2025

★★★★★ 5/5

Google

Overall I’ve had a positive experience, the staff are friendly and will help to resolve situations when they arise. Nina, who is my property manager, is extremely helpful and has always worked hard to the best interest of the tenant. Nigel was a fantastic help coming to the flat late at night to resolve an urgent matter, he went above and beyond!

Nick · 26 April 2024

★★★★★ 5/5

Trustpilot

Chris @ City Rooms!!!

Chris at the City Rooms of Stepney Green was the first agent I got in touch two years ago and he's great.He has been more than helpful countless times and he has assisted me with new rooms, house problems and other enquires in no time.In general I have no issues with the agency as long as there is someone as caring as him assisting me.Thanks,Kostas

Kos · 28 January 2020

★★★★★ 5/5

Google

The Boiler stopped working due to which we did not have hot water or heating in the house. Thanks to Maristella and Nina for their quick response. They managed to resolve the issue immediately by sending the engineer and being in constant contact. The house is much warmer now.

Sushma · 25 November 2024

★★★★★ 5/5

Trustpilot

Refunded holding deposit and understanding

Pablo has been very understanding with my change of circumstances, and therefore having to pull out of a tenancy agreement, after giving a holding deposit of £270, Pablo and Giovanni understood my situation and refunded me my holding deposit within 48 hours! , I cannot stress enough how much he has helped me in this situation under a very stressful time for me, they are a credit to cityrooms and I will always give recommendation for the experience I have had with cityrooms, because of my interaction with Pablo. A genuine company with genuine people, Not many of those around.

Paul · 13 January 2023

★★★★★ 1/5

Google

After we left the room, it took ages to get the money of the deposit back! Also they do everything to hold something. We gave the keys as instructed and they told us they never received it. We called the local authorities to help us but nothing could have been done because the CCTVS were private. They wanted to charge us 180£ but we gave the keys! At the end we had to deal half and half so still they took something. I would suggest you to take a proof of anything, any time you do something with them

Ina · 26 February 2024