City Rooms London reviews

★★★★★ 2/5

Trustpilot

Worst Landlord, bad experience, and they ripped me off.

TLDR:While they might be managing some good properties, they are the worst landlord and will rip you off.I have booked 2 rooms with city rooms and my experience was horrible. They reluctantly gave me the keys the day before my checkin day and didn’t give me the fob as the existing tenant checked out late. They assured me that I will find the fob in the room, which as you may guess I didn’t. They have assured me that the room would be cleaned before I check in. I entered the room and it was a complete mess. It seemed like it hasn’t been cleaned for years. Litter was scattered around the room. On their website they say there’s a weakly cleaner for communal areas and an emergency line. The shared areas were awful to the extent that I can smell the kitchen’s rotten smell from my room. The emergency line was always busy. There was hardly any hot water (Usually not working but sometimes we get hot water sporadically). The sink and the shower drain were not working properly. The towel drier was not working. I have booked and stayed in this room for 2 weeks. After calling them numerous times they gave me a reimbursement of a total of 65 pounds. Then I moved into the second room.If you call them to book a room, they seem so friendly and always pickup the phone. If you are an existing tenant, they hardly ever pickup the line. The second room I have checked into had a broken bed. I slept for 2 weeks on a broken bed; because I kept chasing them for 2 weeks to fix it with no luck. The weekly cleaner doesn’t clean anything at all. It’s up to us to keep the common areas clean. They apparently just walk into the flat to sign the paper and walk away. The internet was crazy slow, as opposed to what was advertised, and it took them more than a month to fix it (I come from a third world country so I already have low standards for that btw).Besides all of that, they try to rip you off as much as they can. I have asked them before booking if there are any other fees and they said no. Yet, they sneak in a clause into the contract that bounds you to pay a checkout fee.My advice: regardless of how good the room may seem, it’s not worth the trouble of booking through this awful agency. If you were booking short-term and decide to go with city rooms, insist on viewing the property before booking, as it might be a entirely different from the ad.

Essam · 6 November 2018

★★★★★ 5/5

Google

FIVE STARS are not enough to describe my experience with city rooms, since the beginning I approached with the agency I found a cordial agent who guide me to choose the right accomodation could satisfy my request. Giovanni Mennone and his team are professional and qualified agent been always ready to sort it out all the issues I got during my period in the property. In my ten years in London this is the only fair and serious real estate agency I found and happy to know them. The agency everyone dreamed about. FULLY RECOMMENDED!!!

VINCENZO · 28 December 2023

★★★★★ 1/5

Trustpilot

Extreme caution when renting with this company

If you rent a room with this company make sure you view the property first. We saw Andrea at the Stratford office. We were shown photos of a nice, clean modern room. We were told we could not view the property. We signed and paid a deposit. 2 days later we were told the room had been let to the friend of the landlord. We were offered another room. We requested photos. Looked nice so we agreed. Unable to view the property because we had travelled back to Manchester. We signed the contract and moved in. It was not the flat we had agreed to. In fact just as we moved in the photographer arrived to take pictures of the flat for the website. We were informed at this point that the flat had not even been serviced. There was no boiler certicates, no proof electrics had been tested. Bathroom needed refurbishing and cleaning. Nothing like the one in the photos provided. There were no locks on the bedroom doors. Just remember non of the tenants knew each other and gender was mixed!Unable to log repairs on the website as the property doesn't exist. There is no internet. As per all inclusive package. Can take 6-8 weeks in be installed depending on the internet provider!! It tells you all bills included. There is a cap on this. This property has a card meter. You have to pay in advance and claim the money back.Trying to get anyone to answer the phones is impossible. The only way I could get to talk to someone was to say I was a landlord. The only person who would talk to me was a gentleman in the maintenance department. He provided me with some e-mail addresses. Lets see if anyone gets back to me!Fingers are poised to report them to local authority if we don't get an answer soon.

Sam · 17 October 2018

★★★★★ 2/5

Trustpilot

I rented a room at Cityrooms and it was…

I rented a room at Cityrooms and it was a nightmare. At first everything looked perfect until I made the deposit and got the keys. The flat I was living had mould in the shower, the tub drain was clogged and other issues which were fixed only after a couple of months. So, I would never recommend Cityrooms to anyone arriving in London. I will never do business with them again. Maintenance is poor or none and the supposedly weekly cleaning they claim is done now and then. Terrible service!!!!

Customer · 25 August 2018

★★★★★ 5/5

Trustpilot

EXCELLENT SERVICE FROM CITY ROOMS

I can honestly say that I have had nothing but excellent service from City RoomsI was very apprehensive about finding a nice decent clean room but City Rooms came up trumpsThis was my first move in 19 years so I was a bit nervous and unsure what to do 😜My first positive experience of this company was a lovely helpful Professional young lady called Alicia 😃👍She found me a beautiful loft apartment in North LondonShe explained everything carefully and clearly to me ... so a Big Thank you 🙏 to Alicia Secondly I would like to thank Fredy who has been extremely helpful in arranging new furniture for meAnother polite Professional 👍Alo would like to thank Simona,yet another polite professional lady who helped me with a rogue smoke alarm in my room and helped liaise with my furniture deliveryI would thoroughly recommend this Company to anyone finding a place to live in London

PETE · 23 August 2018

★★★★★ 5/5

Trustpilot

Gina was amazing from the very outset

Gina was amazing from the very outset. During these unprecedented times, he was quite astute in handling our move to our new room. He made sure that we get the best price for our room and helped us from the beginning to the time of moving into our new abode. All in all, it was a hassle-free journey for us, thanks to Gina's professionalism and helpfulness from the very first day. Thank You and Well Done!

Divyesh · 9 June 2020

★★★★★ 1/5

Trustpilot

Possibly the worst company on earth

One of the worst companies in existence.They lure you into their office with dubious gmail accounts and without ever mentioning the name of the company, cause of course you'd look it up and stay away if you were to look at reviews. So they give you the address, but not the name.I'm not even going to talk about the rooms because they're awful, and the best part is that you can't view them. You have to pay for viewings.But the real fun starts when you move in. The day I showed up in the office to get the keys, they told me the room was no longer available and that I'd need to move out in a month. What the @@@@ does that mean? Of course, they could have offered me another, better room and they were more than happy to show me through their other offerings because I haven't wasted enough time already.I decide to move in anyway, concluding that this was a good thing. I'll end up dealing with this company for two months at most and then I'll be out. One week later, they send a communication to all the tenants, saying that the flat was back on the market, that we didn't need to leave our rooms and that we could book them again for a longer stay. I already made up my mind not to deal with these people anymore, but other tenants took the chance and decided to stay.I couldn't believe what I was reading when two weeks later they send another email, regretting to inform that the room was to be vacated, this time for "real". Playing with people's lives like that, that's just disgusting, not only unprofessional. Keeping people on the edge and milking them as much as they can, that's what Cityrooms is about.I'm writing this in the hope of saving at least one soul from the dreadful experience of renting a room through them. Please please please stay away, don't let their pretty office fool you.

Marco · 15 June 2018

★★★★★ 5/5

Google

Such a great experience! Sara was lovely helping me out with everything! Highly recommended ⭐️⭐️⭐️⭐️⭐️

Mona · 25 March 2026

★★★★★ 5/5

Google

I'd like to thank Kaushal, Cristie, and Creoniece for handling all matters promptly and professionally.

Anushka · 25 March 2026

★★★★★ 5/5

Trustpilot

We cannot speak more highly of the…

We cannot speak more highly of the service we have received from our agent Carlos.Carlos contacted us on a regular basis at the end of each week to give us an update on the viewings as we were not living in London yet.Once the room went under offer Carlos was continually responsive in dealing with, on occasions, some difficult moments but saw the deal through with professionalism and integrity.We would highly recommend CityRooms and Carlos.

Emma · 30 June 2020

★★★★★ 5/5

Google

I highly recommend Thomas, who accompanied us with great patience and professionalism in choosing the room in London. He was patient and always answered our many questions precisely and thus facilitated the remote rental process, which is far from simple. It is reassuring to be supported in this way by a professional who has supported us well and who has always been very available. L. Bloch

Laurence · 3 August 2024

★★★★★ 5/5

Trustpilot

Highly recommend City Rooms and the…

Highly recommend City Rooms and the agent David, Agent was helpful and always at the end of the phone to answer any questions. Which was much appreciated !! With city rooms you do not have office hours or messages from agents 3 way system, you have full control of viewing via online or 360 videos and direct contract with the agent at all times. Would 100% use again Thank you so much David

Paulina · 23 August 2020

★★★★★ 1/5

Google

We got in contact with this company on spareroom to view a property. A man called Thomas with a strong french accent told us that Cityrooms would require a payment/reservation before a client go and view the rooms, and he also told us, that might have been a waste of time for him going there without securing the room first, cause his schedule was very tight and he had many clients to assist. He attempted multiple times to take our money in a such arrogant way, stressing and underlying also that he was the top seller agent of the company and rooms that he manage going pretty fast. We were only keen to view that specific flat in Hoxton( Cherbury Court)so we managed to persuade him and schedule a viewing for the same day without paying. When he arrived (finally) one hour late, we were led to the property. The flat was really dirty, mucky and filthy and when we were at the office he said that was a 3 bed and when we inspected the entire flat we found out that rooms were 4 with five occupants. Deceptive and ambiguous details were provided in the office. From what I gather, this agent could barely work at the fruit shop down the Whitechapel market with his elementary and rudimentary skills besides attitudes. The “man”truly believes that he’s a salesman, all this is laughable. This company has potential to do better, I assert they definitely should hire more skilled and experienced, trained estate agents.

Vikram · 24 August 2024

★★★★★ 1/5

Google

This agency is always in breach of Gdpr. Do not share any details with them, like contact number or even email address. I contacted them for a room and I was speaking with Thomas Paul, he sent me for a viewing with one of the tenant residing at the property, so he shared my personal number with him. The following weeks I started to receive phone calls and inappropriate texts messages from this guy, trying to invite me over to the property. What a pity they have modern rooms but agents unskilled.

Ahmed · 24 August 2024

★★★★★ 1/5

Google

I arranged a viewing with Thomas and got a confirmation on WhatsApp about it. The agent didn’t bother to show up despite me being at the property even before the agreed time. And he never bothered to inform me about the viewing being cancelled or anything like that(he just blocked me on my number and WhatsApp) for no reason. PLEASE avoid this agent at all cost. A week later I scheduled another inspection not knowing was the same company with a different agent and he was really precise and accurate providing all the infos, but at the end I decided not go-ahead because the property shown was a 5 bedroom flat with 1 bathroom.

Harpreet · 17 August 2024

★★★★★ 1/5

Google

DON'T TAKE ROOMS FROM THEM WORST EXPERIENCE!!!! I booked a room in London online for the period of May 2024 to July 2024, and it turned out to be a terrible experience. I paid for the entire month but they arrived at 10:00 AM on the last day of the month and insisted that I leave the flat. When I questioned this, they claimed that I should leave one day earlier. Despite my objections, I had to vacate the property. This agency also made HIDDEN DEDUCTIONS under the guise of a cleaning fee and additional utility charges for a room that lacked proper amenities. NO PILLOW NO BEDSHEET NO BLANKET NO CLEANING NO FAN OR HEATING OVERCROWDED PROPERTY CLEANING ONCE A MONTH is completely a joke Just don't take a room from this company.

Qais · 10 August 2024

★★★★★ 1/5

Google

It’s the worst agency in the Uk currently. I had a water leak in the washroom and it started leaking downstairs thourgh the ceiling. After requesting for an emergency repair they still haven't taken any action. I can't even use the washroom to go to work and the kitchen is flooded with toilet water. I called them around 20 times in the morning next day and they still haven't picked up my call. PLEASE EVERYONE THINK TWICE BEFORE TAKING A PLACE THROUGH THIS AGENCY. They've got the worst management ever.

Chummu · 10 August 2024

★★★★★ 1/5

Trustpilot

Worst experience in MY ENTIRE rental…

Worst experience in MY ENTIRE rental journey here in the whole UK. Had to pay one week worth of rent just to be able to get them to let me have a viewing (they won't do viewings to people who don't prepay one week worth)paid 260 £ without even seeing the property.The room was soooo dirty Inside they promised on that viewing day to clean it before my move in date (which i believed )THIs allll happened two days before my move in date i was on a rush to find a room.Then I Paid 5 weeks deposit+ one month rent upfront on the same date as My move in date only to find the room completely Dirty unhabitable unlivebale.In other words the same state as I found it in my viewing.Called quickly they said won't sent cleaners its against their policy cause I put luggages inside (all this in my first ever day there )They had to relocate me to another spot 6 days later (they obliged me to stay in that filthy environment)to another room only for me to be even more shocked no heating radiators working we are two weeks rent now 15 days freezing inside humidity levels inside the room more than 81% and the mold alll around the window frame.Nightmare scenario guaranteed and what shoke me the most is how the responsible people here in UK let them operate in these terms even in my area of the world never heard or seen such a thing "and we are speaking of London here by the way Greenwich and East India areas my rental area "Worst worst worst worst experience ever i am now suing them with court claim and sollicitors my mental sanity and brain damage was immense and appalling.By the way most of their properties unlicensed becareful.

HASNA · 23 September 2025

★★★★★ 5/5

Trustpilot

Our agent Mariana was very pleasant

Our agent Mariana was very pleasant, polite and knowledgeable of the properties and the market situation in our area. Mariana arranged everything for us in less than 1 week. We moved in last Friday evening everything worked out great! I found the biggest positive was being in control of the viewings which by the way were all done virtually, being able to arrange where and when. I would definitely use Cityrooms again.

Andy · 7 April 2020

★★★★★ 1/5

Google

DEAL WITH CAUTION, avoid renting from City Rooms!!! They asked me to pay a deposit prior to viewing and also refused to offer me in-person viewings, said they only offered virtual.

Hunaid · 7 October 2026

★★★★★ 1/5

Trustpilot

This rental agency in London is the…

This rental agency in London is the worst. I've repeatedly asked them to fix my shower plumbing because water is leaking everywhere due to the aging of the house. Despite multiple calls, they only sent a contractor who did nothing but take a look and then charged me £100. It's ridiculous! I've had many horrible experiences with Cityroom. I strongly advise against renting with them if you care about your well-being.

Julie · 20 March 2024

★★★★★ 5/5

Trustpilot

Very customer-centric service

Super professional and responsive help by my agent Nico. I was in need of accommodation on very short notice as an international in London and Nico was able to arrange a letting contract in a few hours. In addition, he helped me through every step of the process over the course of several hours - I would highly recommend having Nico as an agent!When I had to move out on short notice my letting manager, Giovanni, was easily accessible to help me quickly and sorted the process out very fairly. Can strongly recommend letting through City Rooms for quick and professional service and personally I'm looking to rent with City Rooms again for my next trip to London.

Andreas · 26 August 2023

★★★★★ 5/5

Trustpilot

From the initial room viewing to the…

From the initial room viewing to the handover of the keys, Nic was highly attentive, organised and efficient. Having moved house during Covid-19, I anticipated issues along the way but Nic was in constant contact with me, which made me feel very reassured. I would highly recommend using their services. I know if I ever move again, I will definitely try and use them again! Thank you so much Nic :)

Annabel · 17 July 2020

★★★★★ 5/5

Google

Alex was more than helpful in finding me an apartment in London. He was extremely honest, upfront, and was able to find us a great apartment that fit right in our price range! He was extremely communicative and easy to reach to answer any of our questions at all times. Alex made the nightmare that is finding an Apartment in London a breeze! Also, I was able to do all the requisite including agreement online itself. I highly recommend city rooms for someone looking for a nice property. Thankyou Alex for all the assistance.

Mrinal · 25 August 2023