City Rooms London reviews

★★★★★ 1/5

Trustpilot

They are an absolutely unprofessional…

They are an absolutely unprofessional agency. Please do not sign anything with them before you ask them for the HMO license. They are abusing the HMO licenses because people new to the country don't know their renters rights. By law, you should be able to get the HMO license which clearly states how the property is supposed to look and run. As a tenant, you have rights, and for the longest time, they took advantage of people, because tenants don't know their rights. If I can give them 0, I will give them. Be carefully how you mind your tenancy, money, and what you sign. Always ask for the HMO license. The HMO license may say the property is to be rented to maximum 3 people, but they will rented to more. As someone, who rented from them for many years, and never defaulted on rent or bills, they are just simply not trustworthy. They manage lots of properties around London, and they are very good at bullsxxitting. Your money are really valuable to you, do not give it to them just because they seem nice. Many people have issues with them, the overall reviews on Google/ Tripadviser is enough to paint you a picture. Be mindful, be careful.

C.A.B · 19 August 2026

★★★★★ 5/5

Google

It's all about THE agent, NOT agency ! I had contacted several City Rooms agents from various branches during my room-hunting. DESSERT SILENCE. I would like to thank Tommy, who was the only one to respond to my initial enquiry. He took up my case and handled the entire process with the utmost professionalism. I can't speak for the whole branch, but I can say that Tommy is a super helpful guy. Thanks !

Kat · 25 March 2026

★★★★★ 5/5

Google

City room has been managing my property and other members of my family’s property as well and the service has been amazing. I’m really impressed with the promises of high standards they hold and the updates they provide. I want to specially thank Maristella who is the senior property manager, she has been providing an outstanding service, and has been looking after my property service issues. She has dealt with all issues promptly and resolved them with ease, especially when calling or emailing she responds very quickly, which I’m really greatful for. Big thanks to handyman Karol as well who’s done an excellent job.

Mashud · 21 December 2025

★★★★★ 1/5

Google

The worst letting agency ever, literally scammers. They pressure you to pay for a property immediately, so be wary. Different agents will offer the same property with varying dates and prices. Extremely unprofessional. I paid twice for a room to meet my requirements, only to be told after the deposit was made that the management wouldn't accept those requirements, despite written assurances from the agents. There is a complete lack of communication between the agents, management, and admin. Check other reviews; they report similar issues with this agency.

Mariam · 10 August 2024

★★★★★ 5/5

Google

I recently found a great room in London thanks to City Rooms, and I just had to share my experience. They have a fantastic selection of rooms at really reasonable prices, which is a big deal in a city like London. The highlight for me was working with Tommy Ngo. He was absolutely amazing, super friendly, helpful, and always quick to respond. Tommy made the whole process so smooth and stress-free. It felt like he genuinely cared about finding the right place for me. If you're on the hunt for a room in London, definitely check out City Rooms. And if you get a chance, ask for Tommy Ngo

Usmaan · 25 June 2024

★★★★★ 5/5

Google

I had a positive experience with City Rooms, thanks to the exceptional service provided by Thomas, my letting agent. From the very beginning, Thomas was incredibly helpful, guiding me through the entire process with ease and professionalism. He was always available to answer my questions and went above and beyond to ensure I found the perfect accommodation. His dedication and attention to detail made the entire experience stress-free and enjoyable. I highly recommend City Rooms and especially Thomas for anyone looking for quality property management in London.

Yoni · 25 June 2024

★★★★★ 1/5

Trustpilot

They are a scam company

They are a scam company. They will take money from you by making false charges and sending emails of bills non stop.they are a scam do not get any properties with them. The amount of stress these people gave me when I was moving out . They did let me go because they didn’t find another tenant and forced me to pay 2 months rent and bills and I have moved out long time ago. 🙏🏽trust me you will regret joining city rooms. Good luck

Kevin · 16 September 2026

★★★★★ 5/5

Google

I recently rented a room with the help of Tommy and I wanna leave a comment about how helpful and promptly he works for his client. He is very honest and informative when I was seeking his advice choosing between properties, and I really appreciated that he helped me through the whole renting process so quickly right before Christmas. Just wanna say thank you Tommy!

Lidi · 23 December 2025

★★★★★ 4/5

Google

Tommy was the agent that showed me the room, he was pretty kind and helpfull. Answered all my questions and kept on touch while I was settling in. The process of agreements and documents check was smooth and pretty quick, the agents were really understanding. The property itself had some minor problems that’s regarding the age of the building, but overall the agency was pretty Nice.

Kllie · 7 December 2025

★★★★★ 1/5

Google

DO NOT USE. WORST AGENCY EVER. REPORTED TO THE PROPERTY REDRESS SCHEME The company director Jorge Sanchez is very unprofessional, rude and untrustworthy. First of all, they take people in without doing proper checks. The person in the next room was smoking weed. Once we complained, they asked him to leave. If you already rent with City Rooms and having problems, report to PRS - Property Redress Scheme. Also get everything in writing. Their rating speak for themselves.

Miyulu · 26 May 2024

★★★★★ 4/5

Google

I was hesitant to rent with this agency at first because of the quality of reviews, but frankly I’ve been pleasantly surprised. There were some issues when I first arrived like the heating in the house not working, the hob not working, mold in my shower et . But whenever I flagged this to management, they were always quick to respond and send a contractor out. Rent is a bit expensive for what it is, but I’m happy with the location and quality of my room. Big shout out to Shelby in particular!

Lauren · 27 March 2024

★★★★★ 5/5

Google

I have been trying to rent with so many agents before but this one (TOMMY) is the best guy i deal very nice guy and honest and helpfull he replay quickly and answer the calls even on his days off to help people thank you so much Tommy🙏🏼 …

Ali · 15 April 2026

★★★★★ 5/5

Google

I rented a room for 6 months via CityRooms , having moved to london for the first time. My letting agent, Andrea, as well as his colleages, ensured a high level of communication and messaged throughout the tenancy. They were respectful and made my move to London hassle-free. I would recommend renting with CityRooms for those moving to London for the first time- the agents also speak Italian & Spanish which is useful for internationals too :) Thanks Andrea!

Leon · 27 March 2024

★★★★★ 5/5

Google

Just wanted to make a special mention of the CityRooms agent that assisted my partner and I in moving back into one of our old flat. Thomas was exceptionally efficient and helpful, he was always available when needed and added a personal touch to all advice and help. Because of him, the entire process went smoothly, with no concern or worry on our end as we had complete faith that all was being sorted. I would definitely recommend going through him when using CityRooms.

Darko · 26 February 2024

★★★★★ 5/5

Google

Phenominal service from city rooms. As an experienced landlord with multiple properties, having a firm like city rooms not only takes away all the daily hassles of tenant liaison, add hoc repairs etc but also so reassuring to know they are exceptionally professional and ALWAYS pay their rent when it’s due. In particular a special mention to Maristella who has handled my tenants and at times my contractors exceptionally well. If you’re a landlord, I strongly recommend you engage with city rooms.

Sam · 26 February 2024

★★★★★ 5/5

Google

Thank you so much Selby and Mateo you save my weekend. You team react so fast for this issue tonigh. Thank you. My front door had issue and you send someone very fast less than 2 hours. Seriously, I recommend this agency 100%, the staff is responsive. This evening Friday evening there was a problem with my lock and they sent someone to me very quickly. A big THANK YOU to your team That literally saved our weekend ❤️❤️❤️❤️

Saredo · 26 February 2024

★★★★★ 5/5

Google

Thank you Sara for your help and understanding of my needs! Sara was really helpful and gave me an amazing service for my room rental. She answered promptly and gave me suggestions on what best suited my needs. I recommend her a lot, she is really kind! :)

Juan · 2 April 2026

★★★★★ 1/5

Google

Sun & Zhou Limited own CityRooms. Mr Xingjian Zhou, a rogue landlord was previously fined by the council as it says on many websites. It all makes sense now why this company has such bad ratings. Many have written here about complaining to the Ombudsman, Trading standards, the PRS, council, etc. They seem shady and protect themselves at all costs, while making money from hard working tenants! Beware, once you are with them, its a downward spiral to hell. Their agreement favours them a lot hardly leaving the tenants with any choice! Save your mental peace and avoid them at all costs! My friend is going through a very bad time with them. No cleanliness, mould, damp, being unresponsive about issues,etc. But they will make all efforts to charge you from the deposit. You will literally end up losing your money.They don’t do end of tenancy cleaning, and if the new tenant complains about cleanliness, they charge cleaning fee from the previous tenant’s deposit! But they still don’t clean! There is a lot more to say about their scam! You can write an entire newspaper article about how they loot you!

Myheartontravel · 28 December 2023

★★★★★ 5/5

Google

I highly recommend Tommy as a letting agent. From securing my rental to day-to-day support, he has been exceptional, always patient, proactive, and calm. Any issue in the house, no matter how small, is handled swiftly and effectively, without the stress or delays I’ve experienced with other agents. Tommy’s ability to resolve problems promptly is what truly sets him apart. If you want an agent who consistently delivers solutions rather than excuses, Tommy is the one to choose.

Ayesha · 18 May 2025

★★★★★ 5/5

Google

Tommy is hands down the best agent I’ve worked with! He was absolutely perfect throughout the entire process. What stood out most was his accessibility and communication, it felt like he was always there when I needed him. He made a complex process feel easy.

La · 25 March 2026

★★★★★ 5/5

Google

Got treated by an amazingly professional and responsive agent, Nico, and a super helpful lettings manager, Giovanni. I was in a rush to get a room for 6 months in London and Nico was able to sort everything out from start to end in a matter of hours, despite the tight timeframe. When I also had to move out on a very short notice, Giovanni was there to quickly provide superb assistance and helped me sort it out very fairly despite the short notice! Overall, a very professional and polite team, everything from the receptionist to the lettings manager, looking forward to rent with again in the future.

Andreas · 29 September 2023

★★★★★ 5/5

Google

Excellent customer service and fast responses. After only recently signing a contract renting a room with City Rooms, I can only applaud their service. Dhillon was very helpful in my search of a property in London, especially at a time where demand was high and it was hard to find rooms. Without his help, I would've likely not been able to find a room. Maristella also provided quick and attentive support whenever I raised any issues with the flat. These were resolved within days to a highly satisfactory level. Irrespective of existing reviews, my experience with City Rooms so far has been very good, and I would rent with them again.

Aaron · 29 September 2023

★★★★★ 5/5

Trustpilot

It was so easy working with City Rooms

It was so easy working with City Rooms. Pablo was great and he helped me throughout the process. 10/10 would recommend

Alvita · 28 August 2026

★★★★★ 1/5

Google

I trusted them when I saw the nice pictures they showed me only to find out that the place was full of crack heads and the pictures misleading! I moved in and out the same day and they kept the deposit and partial monthly rent! I still cannot believe they are able to operate legally!!!! They are fraud !!! Giovanni is the worst! He forced me to sign an agreement and tried to explain to me that all flats in london would look like this!!

Nezete · 25 August 2023