City Rooms London reviews

★★★★★ 5/5

Trustpilot

I have only started renting a room…

I have only started renting a room through cityrooms. Since I moved in I have been very happy with the work of Shellby and her contractor John.Shellby is always on hand if you have a problem. When problems have arisen, Shellby has sent John out to solve the problem.Last week they came to lay a new floor in our kitchen. I have already spoken to many in this company and I found them very polite, I feel very comfortable in my new room and the whole team have been very kind and professional. I have never felt so comfortable in a flatshare before.Thank you Shellby and John for all your hard work.

June · 27 July 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, When I first met Daniel he was extremely friendly, helpful, polite and knowledgeable which helped me make a quick decision to use city rooms. Daniel went above and beyond our expectation. I put an offer down for a room with and Daniel completed all within a day. Nothing was ever too much for him and he explained everything from the offset right through to the end. I found the website really easy to work and you can arrange your own viewing dates and even booking yourself a room which I found very good. Would definitely recommend city room to friends and family.

Jo · 1 July 2020

★★★★★ 5/5

Trustpilot

George was fenomenal and a central part…

George was fenomenal and a central part during the process of finding the right room for me. Specially during these troubled times, he was super fast answering emails back and always very helpful.Obviously, finding a new room is not an easy task but George kept sending new places for me to explore. All of them met my standards and were incredible rooms. Ultimately, we were able to find the right one and I can’t be more excited finally to move to my new place.Documentation was very easy to deal with and I must thank George for making the whole process flow very naturally!In a few words: He is great!Thank you

David · 29 May 2020

★★★★★ 5/5

Trustpilot

I was a little apprehensive about using…

I was a little apprehensive about using an online flat share agent but was thoroughly Impressed with city rooms. The whole process was much smoother than dealing with any of the other estate agents we have previously liased with. Our estate agent Luca was excellent and was always available to assist throughout our first ever room let. Communication was very clear and he was always available whenever we had question. The whole processes was easy from the initial online viewing to our move in day!

Adrian · 16 May 2020

★★★★★ 5/5

Trustpilot

100% satisfied!

100% satisfied!From our first contact with City Rooms to completion of our tenancy, the whole process was flawless! We initially spoke to Ulugbek our agent, who was outstanding. Within the first 2 days, he had arranged 3 viewings and from that, we put 2 firm offers. Ulugbek was so efficient and proactive - always updating us of any developments. In addition, he was informative and patient with us. He gave sound advice throughout and we were delighted to have one of our offers confirmed within a day, which was incredible with the current market. We would not hesitate to use City Rooms in any future and would recommend their services (especially Ulugbek!) to anyone looking for an efficient, stress free flatshare experience.

Julie · 6 April 2020

★★★★★ 4/5

Trustpilot

Giancarlo has been great

Giancarlo has been great. I was a nervous renter, never mind with the added stress of a pandemic. Giancarlo has been there at the end of a phone or text message with advice and guidance. He took the time to explain the City Rooms system and I felt in control of the negotiation at all times. It was great being able to get appointments booked in when I was available and confirm these instantly on the app. I'm really glad I went with City Rooms and Giancarlo rather than any other agent. If I ever rent again Ill be coming back to Giancarlo and CR!

Nicola · 2 April 2020

★★★★★ 5/5

Trustpilot

Wouldn't hesitate recommending City…

Wouldn't hesitate recommending City Rooms!It's all about the people and customer service, Giovanni was amazingGiovanni is as honest as they come...well for an Estate Agent anyway Lol I'm joking! Giovanni was realistic on expectations but worked hard to exceed.When I was given the option to have spiritual viewings over the rooms I was interested I took this option up straight away. It costed me less time and saved every money in transport.Then walked in the office and Rocio, she has this personality that you just buy into...just thought this lady is so helpful.Ans she was!Just couldn't recommend more!Also recommended through a few of my work colleagues and they have also had been brilliant to them..Love the online portal & Giovanni has been legend!All in all pleased customerThank you City Rooms

Jed · 30 March 2020

★★★★★ 5/5

Trustpilot

Pablo was very professional and could find the room that suits our requirements in a last minute.

Pablo was very professional. He helped us to complete our rental agreement within 2 hours on the same day, immediately after watching the virtual room tour. The room was very clean and tidy, and exactly matched our expectations. I recommend Cityrooms as a reliable estate owner and rental service company in London.

Mya · 6 May 2025

★★★★★ 1/5

Google

Really bad agency, they take advantage of people's need to find accommodation to trick you and push you to sign contracts through endless lies. It's a beautiful and good scam, you can't see the houses if not in video, they lie at the time of sale about the structure, about the equipment in the house and worse, even though you explicitly ask for a six-month contract, they put you in a position to sign one from 1 year telling you that it is flexible and that you can leave without problems with one month's notice but in reality they then demand 10% of all remaining monthly Assistance is nothing, make an appointment with you in the agency and then do not show up to avoid facing the problems highlighted. I do not recommend to anyone, really a horrible experience.

Mattia · 13 January 2020

★★★★★ 5/5

Trustpilot

To be honest at the beginning I did not…

To be honest at the beginning I did not know whether to chose a traditional estate agent or Cityrooms. Cityrooms was obviously very competitive but I was not sure about the level of service I would have received. After meeting Charles I can happily say that the level of service offered during the process of our room hunting was second to none. Thank you very much for your assistance, efficiency and professionalism shown throughout whole process.

Cari · 5 March 2021

★★★★★ 1/5

Trustpilot

My biggest nightmare was renting a…

My biggest nightmare was renting a property with City Rooms. Before I moved in, they told me my rent would be £870 per month including all bills. Three months later, they informed me that the rent had been increased to £940, still “including bills”, but with an additional 15% annual surcharge for gas and electricity usage. Eight months into paying £940 for a single room, they came back again claiming I owed over £700 as part of the 15% usage charge for gas and electricity for the period. At this point, it was clear to me that their pricing is misleading and feels like a scam. They also only provide a cleaner once a month, despite their promises of regular cleaning. If you want peace of mind, do not rent any property from them. My experience has been stressful, confusing, and financially draining.

Mavis · 28 November 2025

★★★★★ 4/5

Trustpilot

Excellent customer service

Excellent customer serviceI would highly recommend Cityrooms, the Stepney Green team have been brilliant and nothing has been too much trouble for them. From the first time I met with George I felt reassured that we were in safe hands, I found him to be very professional, experienced, and knowledgeable of the room market and more importantly he was very friendly and approachable. We had a slight hiccup getting the room we wanted initially and George went above and beyond to help resolve this even though the issue was out of his hands. George's colleague Gerardo managed our viewings and kept us well informed constantly which was much appreciated. If you are looking for a good agent that works hard for you then Cityrooms is the one to use.

Alan · 19 December 2019

★★★★★ 1/5

Trustpilot

DO NOT WORK WITH THIS UNTRUST-WORTHY COMPANY

There is a reason why the City Rooms has been ranked poorly in so many Review websites. You can do a quick Google search and see it with your own eyes.Extremely shady services: They will make you come to the office, force you with the typical 'high demanding rooms, rooms already been booked', in order to pressurize you. Moreover, when you decide to choose a room, they are incredibly pushy in terms of making the payment. Money needs to be made very very quickly. I booked for one room on 10th October, and was offered to stay temporarily in a nearby house on 27th Sept. However, in order to get the key to the temporary house, I was forced to pay all the deposit at once before 27th Sept. This term was never discussed beforehand, nor was it mentioned in the contract/Terms of conditions. I then had to cancel all my bookings, since I could not risk my investment any further. Yet the issue did not stop there. Contacted the agent -> He couldn't solve by himself, directed to manager -> Contacted manager -> Refused to fully refund. My £415 is gone, partly because of my stupidity not to do research about this company beforehand.PEOPLE. DID YOUR OWN RESEARCH ABOUT CITY ROOMS, AND THEN PROCEED WITH OUR VERY OWN RISK!

Hao · 30 September 2019

★★★★★ 1/5

Google

ABSOLUTELY STAY AWAY!!! I recently moved from Zurich to London, about 2 weeks before moving I found a room online, the response time from the agency (Ruben) was great, the room would not be available upon my arrival, so I was offered a temporary room until then, sounded great. Documents sent, contract signed, down payment done. That's when it all began. I received one email from the admin desk at the agency asking for a document, I replied twice with some questions, to this day I have not received a response. The day before my flight I get a WhatsApp message to sign the contract for the temporary room, takes me about 1h to send it back, no issues were raised. 2 HOURS before my flight I get another message that the room was not available anymore, and they would only be able to accommodate me 2 days after my arrival, the reason give, took me to long to sign the document. ARE YOU SERIOUS?!?!? All paperwork was done 2 weeks prior to that, your agency never replies to any email nor answers phone calls and you want to put this one on me, no chance. The alternative I was give, to get some hotel recommendations...what?!?! I already paid for the rent, why do I have to give out more money because you can do your job properly. I request for a full refund (on Saturday), and am told that the money would reach my account by Tuesday, all my bank details were sent to the agent. Thursday comes around and no money, email sent, no reply, Friday, no reply. Tuesday I sent another email changing my tone and I get the reply that my bank details were incorrect thus the money was not sent. I copy/paste the details I sent to the agent, now its correct. How is a company able to mess up so many times. To top it off they converted the refund into Euros, not Swiss francs, so in the process I lost 70£, sent an email over a week ago asking who was gonna refund me for that, and guess what, no reply. Look for a room on facebook (I got an amazing replacement within a day, nicer, cheaper and closer to work), go to a hostel, do whatever you do, but do not get scammed by this agency. Listen to all the 1star comments.

Matheus · 26 August 2019

★★★★★ 5/5

Trustpilot

Cristi and Cristian are great!

Just wanted to say a massive thank you to Cristi and Cristian who came to my rescue when I managed to get my key stuck in my door yesterday! It was my first ever day moving to London and I hadn’t even been in the apartment before or met my flat mates so was pretty stressed! Luckily they were so great and got it all fixed really quickly- hope I added some humour to their day at least! Cheers guys!

Iona · 19 June 2019

★★★★★ 5/5

Trustpilot

Always happy with City Rooms :)

These guys are just awesome and I mean it. Super professional and reliable they are always on top of whatever needs to be fixed in our Flat. A big thank you to Fredi Who has always managed the issues we came across in our flat with no hesitation and in a very efficient way! He also put me in touch (as soon as he got my email) with another property manager called Jamie.Jamie also promptly acknowledged mine and my housemates emails reassuring us and most importantly acting very fast into solving what it needed to be fixed in our flat. He obviously chose one of the best contractor in the company at my advice: Cristi. He, as always, was fast , clean and efficient in getting the job done!Again ,A big thank to you guys from me and the other guys in the flat.We all very much appreciate your service. Francesca (22 Gillman)

Francesca · 8 June 2019

★★★★★ 1/5

Trustpilot

Exploitative, cynical, malicious

Cityrooms is an exploitative, cynical, and malicious agent, who play fast and loose with the rules, squeezing you and your bank account into uncomfortable shapes, just to keep a roof over your head.The "flat share" I live in is more of cramped basement; clearly formerly part of a larger flat which has been ruthlessly subdivided into paid prison cells for Londoners. I'll grant them that most things are in pretty good order, but there is so little space in my room that I have to do a sort of contortionist act to get to my clothes in my wardrobe, which is squeezed into the corner at an impossibly awkward angle. Being young, naive, and clearly not knowing the first thing about renting in London, or rather, the insultingly low bar which letting agents across the city (this one included) have set for themselves, I thought nothing was amiss in my little basement bedsit. Its location was ideal for my commute to central London - and I was spending loads of time at work, out at the pub with friends, or visiting my partner out of town. The only thorns in my side were the odd flatmate whose dish-washing technique was straight out of Mad Max, or who'd nearly laugh themselves to death over the phone in the wee small hours on a Tuesday.Last month, however, I received a visit from an official from the local council's "Housing Taskforce". It would appear that our good friends at CityRooms had been renting out the flat without the proper licences! What's more, these guys are known across London for this sort of offence - there was a high-profile case in Islington a few years ago. It would appear that the agency were knowingly not ensuring that the premises were up to snuff on making sure rooms were bigger than coffins, nor on ensuring the place would not soon become the subject of a distant sequel to one of Hollywood's best films about haphazard property management - "The Basement Inferno". Thankfully, I have found a new room just up the road, whose owner is not on the Mayor of London's "Rogue Landlords" list, and where for the same price, I get proper sunlight, a washer-dryer and dishwasher, and an address where the postie isn't afraid to deliver parcels for fear of being consumed by the mole people.Like a small child waiting to see his bully kicked in the face by an older, burlier sibling, I keenly await the outcome of the Council's legal action against CityRooms, and quite frankly, can't wait to get a share of rent back from these cowboys as payment for their cack-handedness!

John · 5 May 2019

★★★★★ 5/5

Google

Want to give a big thanks to Giuseppe Costanza as he was very nice, gave good customer service. I would say probably one of the best customer service I have ever had . For example, I wasn't sure about the agency but Giuseppe made sure I was in good hand and made me trust the agency, so personally I recommend the agency to anyone as I was treated with respect and was giving a comfortable place to stay.

EDIXX · 26 February 2024

★★★★★ 5/5

Trustpilot

Awesome service!!

We are currently renting with City Rooms and so far our experience has been excellent. Their offices are really cool and have a very relaxed environment. Since the beginning of our renting experience with City Rooms we've had no problems and everything was sorted out swiftly and with any hassle. Unfortunately, we need to terminate our contract with City Rooms but even in this process they've helped us a lot, assisting us in our referral process for our new home. A big thank you to Jorge Sanchez who provided us with a good reference. Thank you City Rooms for looking after us. It's been great. Miguel & Marta.

Miguel · 4 April 2019

★★★★★ 5/5

Google

I rented through City Rooms for just over 3 years and can only thank them for their professional service throughout the duration of my tenancy, especially to Alessandro which is probably the most reliable agent I ever meet. Even when there is an emergency, their out of hours number responds accordingly and kept me updated after hours! Deposit was returned swiftly. I highly recommend to both tenants and owners!PositiveResponsiveness, Quality, Professionalism, Value

Andrei · 25 August 2021

★★★★★ 5/5

Trustpilot

From beginning to the end

From beginning to the end, renting from cityrooms has been great, Jessica from property management, showed a high degree of dedication and knowledge in her field, contacting and keeping us up to date,both in and out of normal working hours.We couldn't have had anyone better than Jessica to guide us when having issues with our property.We wish to thank you Jessica, for everything you did for us and wish you well in the future career,knowing you will rise to the top.

Jegger · 20 February 2019

★★★★★ 5/5

Trustpilot

George is the best

When we arrived at the house it was full of dirt, even inside the cabinets, the oven, the microwave ... they sent us to George to leave our room in conditions and oh my god if he has done it, he left us the room super clean and everything arranged, hopefully when they clean the rest of the house they do it in the same way because it cleans very well, it is also very kind and nice to us. Thanks George.

Óscar · 6 February 2019

★★★★★ 5/5

Trustpilot

Very simple

Very simple. If you are looking for an agent to find you a room in London and save you big money, hire Brigita from Cityrooms! Great service just like a traditional agent and beyond...such as a virtual tour 3D, updates on your account as well as market room analysis, feedback, showings and a very dedicated attitude. What we really like about Brigita was she would follow up with us after showing rooms. She also helped us making "the right decision". We found her advise very helpful. Overall we highly recommend Brigita to everyone. Her service is excellent.

Ben · 17 January 2019

★★★★★ 1/5

Google

Stay away from this agency. I regret not reading all these reviews before dealing with city rooms. Now that I made this point, I can tell you my story with city rooms. Be warned, the review is quite long. The first alarm should have rang when they asked a 300£ upfront payment and put up excuses to skip the viewing. I always rented from private landlords before, so I didn't really know what to expect and trusted them anyway. After I paid the 6 weeks deposit, they demanded two more weeks of deposit. I had to comply, or I would have lost all the money I already paid. The flat was not bad, but it was in really bad conditions. Things kept breaking and every time it was a struggle to get them fixed. Even if we somehow managed to get through the wall of automatic replies they set up, the fix would just be so bad that it was almost hilarious. Just as an example, the kitchen floor broke and they patched it with tape. It took them 3 months even to get the hoover replaced, and it was replaced with another old filthy hoover. The final blow came when I had to get my deposit back. They made up a number of claims to keep a good amount from my deposit and refused to show evidence for their claims. After a lot of angry mails, most of which were unanswered, they proposed me to settle for half of that amount. I couldn't let it go anymore, so I raised a dispute with the deposit protection scheme. The dispute took a while and they even added more made up claims. Some of those claims were just laughable, others were quite humiliating. They even presented false check-in pictures and if I hadn't kept a copy of the original pictures I would have probably been screwed. My tenancy ended in June. It is now the end of November and I finally got back my deposit.

Samuele · 11 December 2018