City Rooms London reviews

★★★★★ 5/5

Google

After 2,5 years of renting, I leave CityRooms with a positive experience and great customer care. My agent Thomas was helpful in all situations, and even though sometimes it took time to get a contractor in, all work has been done and repairs as well, which made my stay with them enjoyable. Would recommend to anyone looking for a room in London.

Tereza · 26 February 2024

★★★★★ 1/5

Google

My experience with Cityrooms has been nothing short of a nightmare. From start to finish, they have demonstrated a complete lack of professionalism, transparency, and fairness. Dealing with them has been incredibly frustrating, and I would strongly advise anyone considering renting through Cityrooms to steer clear. Cityrooms operates in a manner that is highly questionable at best. They have repeatedly failed to communicate properly, ignored legitimate concerns, and shown zero accountability for their actions. Rent discrepancies, unclear charges, and a blatant disregard for the tenancy agreement were all recurring issues during my time with them. Even after raising these concerns multiple times, I was met with silence or vague responses. Most alarming is their handling of the security deposit. Despite multiple breaches on their part, an adjudicator ruled in their favour, awarding them the full deposit. This, in my opinion, speaks to their ability to manipulate the system to their advantage, leaving tenants feeling helpless. Their approach to resolving disputes is not only unfair but also predatory. Cityrooms clearly prioritises profit over the welfare of their tenants. The entire experience felt like a money-grab, with little regard for the tenants’ rights or legal obligations. If you’re considering renting with them, save yourself the stress, and look elsewhere. There are many more reliable, transparent, and honest agents out there. Avoid Cityrooms at all costs, they are a perfect example of how NOT to run a property management company. Deceptive, untrustworthy, and downright shady.

David · 27 October 2024

★★★★★ 1/5

Google

RAT INFESTATION AND HOLDING MY DEPOSIT the property had serious issues, including a faulty electrical system and a rat infestation, making it unsafe and completely unfit to live in. Because of these conditions, I had no choice but to terminate my contract early. Despite this, the landlord/management has been holding my deposit for over 3 months with no valid explanation and no effort to resolve the situation. This level of negligence, lack of accountability, and disregard for basic living standards is shocking. I strongly advise others to stay away from this property and anyone managing it.

Flaviano · 25 March 2026

★★★★★ 1/5

Trustpilot

RAT INFESTATION AND HOLDING MY DEPOSIT

RAT INFESTATION AND HOLDING MY DEPOSIT The property had serious issues, including a faulty electrical system and a rat infestation, making it unsafe and completely unfit to live in. Because of these conditions, I had no choice but to terminate my contract early. Despite this, the landlord/management has been holding my deposit for over 3 months with no valid explanation and no effort to resolve the situation. This level of negligence, lack of accountability, and disregard for basic living standards is shocking. I strongly advise others to stay away from this property and anyone managing it.

Flaviano · 25 March 2026

★★★★★ 1/5

Google

My experience with Cityrooms has been nothing short of a nightmare. From start to finish, they have demonstrated a complete lack of professionalism, transparency, and fairness. Dealing with them has been incredibly frustrating, and I would strongly advise anyone considering renting through Cityrooms to steer clear. Cityrooms operates in a manner that is highly questionable at best. They have repeatedly failed to communicate properly, ignored legitimate concerns, and shown zero accountability for their actions. Rent discrepancies, unclear charges, and a blatant disregard for the tenancy agreement were all recurring issues during my time with them. Even after raising these concerns multiple times, I was met with silence or vague responses. Most alarming is their handling of the security deposit. Despite multiple breaches on their part, an adjudicator ruled in their favour, awarding them the full deposit. This, in my opinion, speaks to their ability to manipulate the system to their advantage, leaving tenants feeling helpless. Their approach to resolving disputes is not only unfair but also predatory. Cityrooms clearly prioritises profit over the welfare of their tenants. The entire experience felt like a money-grab, with little regard for the tenants’ rights or legal obligations. If you’re considering renting with them, save yourself the stress, and look elsewhere. There are many more reliable, transparent, and honest agents out there. Avoid Cityrooms at all costs, they are a perfect example of how NOT to run a property management company. Deceptive, untrustworthy, and downright shady.

David · 16 October 2024

★★★★★ 5/5

Google

They have a great staff member named Constantin who was really helpful and expedient in resolving issues with the property! _________________________________ UPDATE: since my last update I've had a few problems, such as a broken bed. I reported it on a Tuesday evening and by Thursday afternoon they sent Adrian and another one of their guys come and assemble a much better quality bed with their power tools super quick! The maintenance team is reliable, and Alex is a fantastic property manager. Any time I've needed anything he and his team have ALWAYS came through with no prompts or complaints. They always give notice when someone is about to come around - especially for when Elena (their super friendly cleaner) comes every fortnight. I really appreciate that level of professionalism as I actually work from home. In my experience, even if unable to be reached from a phone call - they ALWAYS respond to emails. I would recommend people to use this method of communicating with them. They are really an organised team and I realised it's a much faster way to get issues sorted. I'm happy to share my experience with anyone who would like to know more about my time so far as a tenant with City Rooms!

Mohammed · 25 August 2022

★★★★★ 3/5

Google

Positive side. City Room is a large company with some options in different locations. This helped me to quickly find a place to live. Some staff are also responsive and helpful. For example, one time I left my key and a lady gave me a spare key as soon as an appointment was made. Negative side: the company lacks efficiency in checking in. I was still asked for some documents on that day which could have been asked weeks ago. It was a weekend and it was very hard to find the document with limited time. They kept me waiting and receiving new clients. The staff also lied about the bill included part as it is only partially included. The house condition is not as good as photos have shown and again they lied about the actual number of people living there. The price is slightly higher than the market, 860 per month +partical bills for an old house with 6-7 people. In general, I would give a 3-star. Plus, I would suggest that do not believe any promise before signing the contract, and read it very carefully. And most importantly, do not pay anything before visiting the house.

S · 25 August 2022

★★★★★ 1/5

Trustpilot

Avoid at All Costs‼️

My experience with Cityrooms has been nothing short of a nightmare. From start to finish, they have demonstrated a complete lack of professionalism, transparency, and fairness. Dealing with them has been incredibly frustrating, and I would strongly advise anyone considering renting through Cityrooms to steer clear.Cityrooms operates in a manner that is highly questionable at best. They have repeatedly failed to communicate properly, ignored legitimate concerns, and shown zero accountability for their actions. Rent discrepancies, unclear charges, and a blatant disregard for the tenancy agreement were all recurring issues during my time with them. Even after raising these concerns multiple times, I was met with silence or vague responses.Most alarming is their handling of the security deposit. Despite multiple breaches on their part, an adjudicator ruled in their favour, awarding them the full deposit. This, in my opinion, speaks to their ability to manipulate the system to their advantage, leaving tenants feeling helpless. Their approach to resolving disputes is not only unfair but also predatory.Cityrooms clearly prioritises profit over the welfare of their tenants. The entire experience felt like a money-grab, with little regard for the tenants’ rights or legal obligations. If you’re considering renting with them, save yourself the stress, and look elsewhere. There are many more reliable, transparent, and honest agents out there.Avoid Cityrooms at all costs, they are a perfect example of how NOT to run a property management company. Deceptive, untrustworthy, and downright shady.

David · 11 October 2024

★★★★★ 5/5

Google

Wonderful service from day 1. All my requests have been well handled. The staff are polite and well mannered. The property is always clean. Appointments and promises are honored. My bed was broken . I spoke to Claudia on Monday and on Thursday the team came and replaced it. The service was very efficient. Can't ask for more really. Thank you City Rooms. 2 thumbs up

Malik · 29 October 2023

★★★★★ 5/5

Google

Karol is always amazing to fix everything!

Cong · 11 September 2026

★★★★★ 4/5

Google

The room I got was not what I expected and needed a lot of work cleaning furniture and overall maintenance, I tried contacting the agents but they were just giving vague threats but then there was one person who reached out to me named Kaushal who was apologetic about the problems and wanted to fix them for us he got the problems solved within two days, while other letting agents are irresponsible and are giving threats and dares like they are not supposed to do their job, anyways I would just like to thank Kaushal again for solving then issues at least now we have someone to contact to for any problems

Aaditya · 23 September 2024

★★★★★ 1/5

Google

There is no option for No Star! Avoid this company the amount of stress and anxiety this company has given me is too much. Customer service is non-existent and they’re only good when they’re asking for your money. Seriously the amount of stress myself and for my wife this company has given us. Until now the we are still waiting for request I made for this company and it has been almost 3 weeks and still no results and no action.

Harry · 23 September 2024

★★★★★ 5/5

Google

I see there’s a lot of mixed reviews here, but my experience with City Rooms has been brilliant so far. I first met Tommy, my agent, online as I was planning to move somewhere in East London and responded to an ad of his on spare room. A couple days before the viewing I decided it made more sense for me to move to West London, so cancelled the viewing and thanked him for his time. Rather than getting annoyed that I’d wasted his time (I’d been asking a lot of questions about the property prior to this), he asked where in West London I was planning to move, and sent me a list of options that suited me. Only one of those options suited my needs & budget but when I did the viewing Tommy was very professional, provided all the information I needed regarding bills, expenses, furniture etc. Cut to 3 weeks later and I’ve moved into the flat, which is exactly how I expect expected, everything’s gone smoothly & Tommy is very responsive in checking that everything’s ok with the flat. From my experience so far I’d highly recommend city rooms 🙌🏻🙏🏼

Ryan · 23 September 2024

★★★★★ 5/5

Google

I had a great time working with Tommy to find a room and I have to say he was absolutely fantastic! I was in a bit of a rush to move, but Tommy made the entire process incredibly smooth. He patiently explained every detail, answered all my questions, and was always quick to respond. His warm and supportive attitude truly had a positive impact. I highly recommend him for his professionalism and dedication to helping clients like me. Thank you, Tommy!

Sneha · 23 September 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with city rooms as my rental agent, and I can't recommend them highly enough! From the very beginning, their agent was incredibly professional, attentive, and dedicated. Tommy, my agent, took the time to understand my needs and preferences, which made the entire process smooth and enjoyable. He was always available to answer my questions and provide valuable insights about the property I viewed. His attention to details and patience was lovely. What impressed me the most was his commitment to ensuring I felt comfortable and informed every step of the way. He went above and beyond to negotiate favorable terms and made sure all paperwork was handled efficiently. Thanks to Tommy, I found a fantastic rent that I absolutely love! If you're looking for a reliable and dedicated rental agent, look no further. Highly recommended!

Esther · 23 September 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT A ROOM WITH THIS AGENCY!!!

DO NOT RENT A ROOM WITH THIS AGENCY!!!Corrently renting a room, can't sleep at night because there is an engine buzzing all time. They offered to change the room and then disappeared. Totally unable to reach anyone to solve my problem: I will be forced to pay more than 2100£ and not be able to sleep.In response to what written by City Rooms below:First of all, it was not a car engine, it was the boiler that you took 2 months to fix, adding the excuse "we cannot reach the owner". It is placed right above my room, so imagine what kind of nightmare I have been through.Second, it is not true that I could relocate: there was no available room. The thing about the 11th is false as well, because you made me book a room that was not free and, as a matter of fact, next Monday I have to go to your office to fix the problem (Thankfully, Michele is a competent and honest person, unlike Alessandro)

Val · 11 June 2022

★★★★★ 5/5

Google

Karol is really friendly and helpful!

昀婷（Oakley） · 11 September 2026

★★★★★ 5/5

Google

These guys are very helpful I had the pleasure to have Joseph following throught the process, he was very accommodating and helped me all the way through but most important he understood to the T what I was looking for, now I'm the happiest man on the planet Thank you Joseph and thank you City Room Chris

Chris · 26 February 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM THEM

DO NOT RENT FROM THEM Where do I start? “ all inclusive bills” a lie Randomly puts bills up WAY above other rooms in the area Moved into the property and had SERIOUS mould growth all over the kitchen appliances Broken windows reported for 3+ years with no remedy despite telling me they were pushing hard for it. ( lies- they have shown they only emailed about it last September) Served a section 21 notice randomly, and then told by a different member of staff the landlords friend wants to move in

Ali · 16 February 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Giuseppe Cappello to find accommodation. From start to finish, Giuseppe was professional, attentive, and incredibly helpful. He really took the time to understand my needs and preferences, and he found me a place that exceeded my expectations. His communication was prompt, and he made the whole process smooth and stress-free. I highly recommend Giuseppe to anyone looking for a reliable and dedicated agent. Thank you, Giuseppe, for your outstanding service!

Kavya · 23 September 2024

★★★★★ 1/5

Trustpilot

Very very very bad

Very very very bad. Cityrooms is the worsts ever experience I have ever had .1 day before my moving in they called me to say the current Tenant is not moving out,also she said they have other temporary room for me in a very far way house, or other room more expensive , when i looked at the pictures it was the same room i rented from them with less money.or change my flight ticket for traveling to London after 21days.they offer me to have my deposit back if I'm not happy , after i gave them my bank account details and the girl said i have to text her manager and i don't have his number.when i sent him email he did not reply back to me.she is not replying back to my messages and she is not picking up my calls.so now i have only one choice .is i have to go to the hotel.my advice wherever you see cityrooms run away.

Lamino · 2 February 2022

★★★★★ 1/5

Trustpilot

I would STRONGLY advise people to be…

I would STRONGLY advise people to be very cautious before renting with City Rooms. My experience has been one of the worst I have had in London. During my tenancy, we had mice infestation in the kitchen, widespread damp throughout the house, and a broken toilet that was not fixed for over two months despite being reported multiple times. Maintenance issues often took two weeks or more to receive a response. When damages ocurred in share areas, damages that I did not cause, instead of investigating, this agency attempted to charge us collectively without fairness or accountability. I was the only tenant consistently cleaning and maintaining the shared spaces, yet management failed to address the behaviour of other tenants. Upon moving out, I left my room cleaned with documented videos and photos and despite this , they attempted to withhold our deposit, incorrectly referencing a different room. Rent increases were applied without consideration for declining living conditions. The overall lack of proper management, delayed responses, and failure to ensure BASIC living standards significantly affected my wellbeing during my stay. Plase be very careful and make sure you document everything if you decide to rent with this "agency". I have documented everything I mention above, including video evidence of the condition of the property during my tenancy.

D · 11 February 2026

★★★★★ 5/5

Google

Karol has always been very good.He always fix things in a reliable and efficient manner!

William · 5 October 2026

★★★★★ 4/5

Google

Tommy was great. I was worried that I might not be able to find a place because I needed to shift urgently but he made the process really smooth for me. He explained each and every detail , sat down with me regarding any queries and was very responsive throughout the process. I just didn't like the experience of the portal links not working properly and the long approval time. Otherwise, everything was great, including my agent, Tommy.

Shtakshi · 21 August 2024