Trusted Agent profile · London
★★★★★
1,166 reviews across 2 platforms
3-5 Globe Road, London, E1 4DT
City Rooms's office in London, at 3-5 Globe Road, is rated 3.2 out of 5 across 1,166 reviews on two platforms, including 546 Google reviews rated 3.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have had a lovely time living as a tenant with City Rooms! Nina and Maristella have been amazing at managing the property. They have always been available and have been very gracious with their time and efforts. Their service is of the highest quality and I thank them from the bottom of my heart.
5/5
TrustpilotCity rooms and Jorge has been so kind…
City rooms and Jorge has been so kind to help me threw some difficult times in my own life and get me in to a happy home that’s nothing but amazing and couldn’t ask for any for as they have especially the manager Jorge to help me being able to live in a pace that I’m has made me happy to live there and live life happy
5/5
GoogleMaristella is always available for any kind of problems and tries to solve them as quickly as possible!
Thank you for your recognition of Maristella's work!
1/5
GoogleScammers: The internet connection is a disaster, they don't care about anything, yes, you have a thousand and one clauses in the contract to get the money out of you. As an emergency option it is fine, but they are very incompetent, I have had more than 30 emails demanding that they fix the internet connection. Edit: Every time you renew, they raise your rent more and more, they don't care about you in the slightest and if you have a violent roommate, they only invite you to go to another of their houses... the point is not to stop making money . The tenants (who are the ones who pay) don't care about us in the slightest, they treat us like cattle. Edit 2: I have ended my contract with them, they have started to claim expenses as if I had left the house in ruins. They wanted to keep my deposit and pay them for breaking the furniture and leaving the room in a mess. I asked Jorge Sanchez to send me the tests and he refused. Only when I said I took photos of the room before I left did they stop claiming the "destroys." They are a fraud. Edit 3: I recommend that everyone who has problems claim a "Subject Access Request" with all the information they have about you, it is a good way to have all the information and for them to expose themselves. They are not going to respond, it took me 5 months, but in the end they have to respond. Good luck with them. Edit 4: 2 years later, they come to claim a £1800 debt without saying the concept or anything. They are a nightmare, professional scammers. If this review continues here, it is because I have evidence to support my testimony about their practices. They have already reported my posts on other occasions but they remain active because my testimony is real.
We are genuinely sorry to hear about the negative experiences you've had with our agency six years ago. We take your feedback seriously and apologize for any inconveniences you've faced during your tenancy. We are committed to providing the best possible service to all our tenants, and it's disheartening to learn that we fell short of your expectations. We acknowledge that there have been issues, and we are working diligently to address and improve them. We would like to have the opportunity to discuss your concerns further and see if there's anything we can do to rectify the situation. Please reach out to us at customer.service@cityrooms.com, and we'll do our best to assist you.
1/5
GoogleThe rooms are never as they show you in the photos and they don't allow you to see them, first for the Covid excuse, then their excuse was this: "We can't show you because it is currently inhabited". In addition to the fact that the contract says that expenses are included, this is not true. They send you an email telling you that a "limit" has been reached that the contract doesn't even mention. Learn to tell the truth... Never again!
Hi Alberto, we are sorry to see you are not happy with us. We invite our customers to see the property first before making any booking. Can you please kindly write to cs@cityrooms.com with your telephone number so can investigate further? Thank you..
1/5
GoogleRun away if there is still time! The agency was a contact of the French agency with which we were in contact initially. Very polite contact with the agency but the problems started with arrival in London: Accommodation provided (1 room in a shared house for 1200 pounds per month!!) for our daughter in London in a deplorable state of dirt. The cleaning ladies who had to clean the common areas once a week almost never came and cleaned almost nothing when they did. Our daughter had to be accommodated in a mixed shared accommodation, she was housed with 4 men and a student (!!). She had to clean the bathroom and toilets before each use (I'm not drawing this picture for you). And worst of all, she found the kitchen gas turned on twice when she came home late at night, the air was unbreathable, she had the reflex not to turn it on otherwise she wouldn't be here to talk about it!! ! No "gas stop" security on the gas stove and no gas leak detector even though it was written in the lease (agency notified the next day, but no action taken). In short, we asked for her to change accommodation, but without success. We found accommodation ourselves that cost so much that the student loan went through it, but at least she was in a clean and safe environment. We tried to get the deposit refunded (around 1200 euros!!) and it seems that things are going badly, the company that manages the deposits is constantly asking us for new supporting documents and decided to close the file yesterday!! We were asked for 300 euros for gas and electricity for a month too!!!!! In short, to escape!
We're truly sorry to hear about the negative experience your daughter had during her stay with us. Our utmost priority is the safety and well-being of our tenants, and we deeply regret that we fell short of your expectations in this case. We take all feedback seriously, and we appreciate you bringing these issues to our attention. Please know that we are actively investigating the matter and will take necessary steps to ensure such incidents do not happen again in the future. If there's anything else we can do to address your concerns or assist with the deposit refund process, please reach out to our customer service team at customer.service@cityrooms.com. Your satisfaction is essential to us, and we'd like the opportunity to make things right. Thank you for your understanding.
1/5
Googlethey say that bills are included but during the tenancy they charge you extra - each room had a different payment to make for extra use of elelctricity and water, how could they detect what each rooms' consumption is? Disgusting company to avoid! One of the agents was extremely rude and screaming when I asked VERY POLITE if I can have a shorter tenancy. When I wanted to move out they tried to charge me extra their reason being that my room was messy when someone had a viewing which was FALSE as room was extremely tidy. When I first moved in, the kitchen was full of garbage including on the floor. I can't believe noone shut down this trash company. ALSO the first room where I move in was full of black mould on the walls and when i complained they just sent someone to paint over it. AVOID AT ALL COST edit response: you were charging each room a different amount!!!!!
Hi Miss, we are sorry that the way we calculate bills looks not clear to you. Yes that’s right we can not decide specific consumption for each room, so the calculation is done based on how many rooms in the property. So for example If there are 4 rooms in total, more likely each room is in charge of 25% of electricity and gas only. We pay council tax, water and internet. The same information is available in terms and condition before booking, booking confirmation email, also in the tenancy agreement. We are as transparent as possible and we are upset there is still misunderstanding. Please email cs@cityrooms.con if you wish discuss further. All the best.
1/5
GoogleThey don't pick up calls on the number that's on their website. I fouund another number on spareroom belonging to Roberta. She picked up and as i was asking about the room hung up on me. I called again thinking surely she wasn't trying to be rude. Then she hung up on me again. Bad manners. I wouldn't reccomend this place to anyone. I've heard bad things about it from friends in the past. Just tried to give them the benefit of the doubt. They definetly live up to their bad reputation.
Dear customer, we apologise that you couldn't reach us yesterday. Would you please email cs@cityrooms.com with your contact details? We would like to investigate further. Thank you. City Rooms
5/5
GoogleHaving had City Rooms manage my properties for the past 12 years, i can honestly say City Rooms is a 5 star property letting and managing agent. I've never had issues with my rent, my properties are regularly inspected City Rooms and when on the rare occasion an issue arises, city and provide me with a written report and competitive quotations to have the works carried out. If and when I buy more properties I will not be looking to get quotes from in the other agents are City Rooms are the only agents I plan to use. My point of contact for many years has been Matt, an amazing guy whom I've found in my dealings to be very attentive and professional.
Dear Rashid, Thank you for taking the time to share your positive experience with City Rooms. It is wonderful to hear that you have been working with us for the past 12 years and that you have been completely satisfied with our services. We are thrilled to hear that you have never had issues with rent collection, that your properties are regularly inspected, and that any issues that have arisen have been handled promptly and professionally. Your kind words about Matt are also greatly appreciated. We are committed to delivering the highest level of customer service and satisfaction, and it is wonderful to hear that we have met and exceeded your expectations. Thank you for your continued trust in City Rooms and for your recommendation. We look forward to continuing to serve you for many years to come. Best regards,
5/5
GoogleThe rental experience is very good and the overall efficiency is very high. Thomas Paul is very patient and attentive, helping me solve various problems. I will choose to contact him when renting a house in the future. Dening Jamestown way East India
Thanks Angelina it’s great to hear your comment. Thomas always tries his best!
5/5
GoogleThanks a lot to Maristella from City Rooms Recently I moved to a new property unfortunately there was no electric heater installed and that's how I was agreed but after few days I was feeling so cold. As soon as I reported through City Rooms online portal Maristella responded back and I have got a new portable electric heater delivered on the next day which was so quick. Appreciate your quick help. Thanks
Dear Avishek, it's nice to hear that our team has been helpful. Thank you for your feedback. City Rooms
1/5
GoogleAfter being with them for just about a year, hate to say that it has been a major train wreck, been asking to be moved for the longest time, they ask why and I tell them why, then they very slowly try and solve the problem, then just give up until I complain again!
Dear Justin, we are glad that we have been helpful within the required time frame. Best wishes, City Rooms
5/5
GoogleCity Rooms is a good agency if you want to find accommodation and make your life easier. Giuseppe Costanza is their best agent!
Thank you Angelo. Our mission is to provide value-for-money and safe shared accommodation in London, glad we are able to help you! City Rooms
5/5
GoogleChadi provided exceptional assistance in renting a room with City Rooms. His professionalism and prompt responses made the process seamless for me. He demonstrated excellent knowledge, assisted me in answering any queries I had and ensured my satisfaction throughout. Highly recommend Chadi for anyone seeking reliable service in room and property rental.
1/5
GoogleI have been staying with this agency for 5 months. They are extremely indifferent to everything except collecting their rent. They did not solve even one of the problems I faced at home. The washing machine is not working for the last 10 days but surprisingly they have not fixed it even after repeatedly informing them. The worst Agency I had ever seen.
Dear Mahjabin, I'm sorry to hear that we were not able to fix your washing machine quickly. Can you please email cs@cityrooms.com with your property address. We are eager to find out the reasons of delay and how to avoid it in the future. Thank you. Cityrooms
5/5
GoogleI had an amazing experience working with Tommy Ngo. His was so patient to explain every details I needed to know about my new apartment and guide me throughly throughout the registration process.His professionalism is top notch 👌. It was a pleasure working with him.😊💯 …
5/5
GoogleWonderful experience with the service provided by Mettoo. he were incredibly attentive and responsible in taking care of tenants. City rooms are plenty of rooms available, and Mettoo made sure I found the perfect one to meet my needs in London. Highly recommend!
5/5
TrustpilotI was supported throughout my…
I was supported throughout my experience of arranging a viewing and negotiating an offer by Ruth. She was a pleasure. Efficient, always responsive to my questions in a timely manner, honest and enthusiastic. She did everything to support us throughout the process Thanks to Ruth and the rest of the team. Highly recommended.
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
4/5
TrustpilotSterling Agent within the Agency
I have been using city rooms for the past month, and am grateful for the aid I received from the agent who has been supporting me in my house hunt before I even started renting in London, Mike Fantin. Though the agency itself was okay, Mike was always a go to point of support and more than willing to respond to my thoughts, no matter the time. A gem to the agency to be sure.
5/5
GoogleMo and karol came to fix the drainage and they cleaned it well.
1/5
GoogleAvoid like the Plague, the 5* reviews are from the workers who are agents for the company
5/5
TrustpilotIncredible Chris- Credit to City Rooms
My relationship with City Rooms has, near enough, rested upon the shoulders of Chris Lucas. I wouldn’t normally write a review, but when someone has gone out of their way to be as helpful and efficient as Chris has, it would simply be rude not to sing his praises.Chris has been incredibly helpful from the moment my property search began right up until the point my tenancy nears its end. After we just missed out on applying for a flat we really wanted, Chris took it upon himself to find every single viable option to present to us as quickly as possible. Time was constrained, and Chris went out of his way to compensate for this. His help didn’t just cover the day time either; if I needed to drop him an urgent question late in the evening he was always willing to help. That’s a level of customer service you consistently fail to see in most businesses. A genuinely great bloke who is a credit to the business. If you’re lucky enough to get Chris as your City Rooms agent then I fail to see how you could have anything but a brilliant experience!
4/5
TrustpilotCityrooms have been good to me but also…
Cityrooms have been good to me but also let me down on few occasions. I think they are trying their best. Unfortunately London is full of good & bad people. Once you rent out property , you could be sharing house with drug addicts, ex criminals, couples who fist fight & create drama, people walking into your room if left unlocked….Cityrooms cannot guarantee who you will be sharing house with but they do try their best to do what they can for you. Will leave another review after I get my deposit back because I heard so many horror stories about people not getting their deposit back from Cityrooms( apparently that’s how they make money)
4/5
TrustpilotJust wanted to pass on our sincere…
Just wanted to pass on our sincere thanks to Julia whose professional approach and excellent communication skills with viewings helped to secure the room in a beautiful house. She kept us updated on a regular basis regarding viewings and informed us on comments post viewing.Many thanks for your help Julia.Seyed and Sheila
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
