5/5
GoogleVleron is an excellent agent. I would highly recommend him. I had a few issues and he did everything he could to help sort it out. He is very helpful, polite, and respectful. If you want an agent, he is the best one for sure!
Trusted Agent profile · London
City Rooms London reviews
★★★★★
1,166 reviews across 2 platforms
3-5 Globe Road, London, E1 4DT
City Rooms's office in London, at 3-5 Globe Road, is rated 3.2 out of 5 across 1,166 reviews on two platforms, including 546 Google reviews rated 3.3.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleOverall a pleasant and positive experience. Thomas is very prompt, responsive and can help find a property that suits you the best. He helps you evaluate your options transparently and is very mindful of tenants. They have a good portfolio of properties across the city.
1/5
GoogleIf I could give 0 star I would , very disappointing experience with this letting agent. When I contacted them about moving out, my messages were ignored and I did not receive proper support or communication. …
1/5
TrustpilotManaging agent of my nightmares
CityRooms are the managing agent of my nightmares, landlord not communicating with agent and agent not communicating with tenant in a cycle of incompetence, and tenants are left to suffer with no break clause or flexibility on contract
1/5
GoogleI understand that dealing with lettings agencies isn’t always the easiest experience, but I’ve never encountered such a complete lack of communication before. I contacted the agency about serious issues with a flatmate whose behaviour has …
5/5
TrustpilotMy Agent was Thomas
My Agent was Thomas, I’ve rated them 4 stars solely on the efforts of him.He called me with a lovely offer and with no pressure what so ever I trusted his word and he didn’t prove me wrong the property was exactas describes if not better.I love my new place.
Agent replied · 10 June 2024
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
1/5
GoogleThe staff was unprofessional the tenants were not provided of help in emergency cases. They don't do the necessary background checks on tenants. They put me an 18 year old among 40 something year olds who made racist, misogynistic comments and while asking for help couldn't provide one. Overall my experience with this company and their coworkers have not been positive. I wouldn’t recommend their services.
Agent replied · 24 August 2024
Dear Gulshat, customer service team will contact you to understand better what happened. At the meantime, if you want to report more details please write to cs@cityrooms.com. City Rooms
5/5
TrustpilotWe met Tomas at the said property
We met Tomas at the said property. Tom was very friendly and politehe explained the process in great detail even set up the tenant reference for us. It was a pleasure to deal with him. The property we rented is nice and we are happy.
Agent replied · 10 June 2024
谢谢你
1/5
GoogleWorst letting agency ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their services are a masterclass in incompetence. The exorbitant bills they slapped us with were only surpassed by their creativity in finding unnecessary deductions from our final deposit money. It has left us frustrated and financially strained. Save yourself the trouble and avoid this letting agent at all costs.
Agent replied · 24 August 2024
Dear customer, we are sorry that you are not happy with how your security deposit is returned in the end. Unfortunately I cannot find your profile name in our system, would you please write to cs@cityrooms.com with your details, so that we can double check?
1/5
GoogleImmediately no. After reading their reviews I realise there is NO WAY these people are trust worthy. I myself enquired for a bunch of rooms they choose to advertise on spare room, huge rooms that are NEVER available when they reply to you, they use them to generate interest but the reality is the available ones are small, hugely overpriced rooms. Even tho I never rented from them I don’t recommend them.
Agent replied · 24 August 2024
Dear customer, would you kindly email cs@cityrooms.com to let us know more details? We have strict code of conduct for advertising and we hope it’s only an coincidence. Please let us know more details so we can investigate further. Thank you. City Rooms
5/5
GoogleThankyou Karol, you did a great job.
5/5
GoogleI found a great place with an amazing location thanks to Thomas Paul he was very kind, and helpful and found quick solutions. He knows which option is good for you. I would definitely recommend him.
5/5
TrustpilotThe whole renting process was quick and…
The whole renting process was quick and stress-free. Pablo my agent was very Professional, responsive, and communication was clear throughout the process, everything was handled efficiently by the agent! Highly recommend!
5/5
TrustpilotBig thank you to Alice at City rooms…
Big thank you to Alice at City rooms Stratford for getting me a viewing at very short notice in a lovely house.Can not wait to move in. Thanks again Alice 😊Over 1 year later now it is a different story trying to get deposit back 😢
Agent replied · 10 June 2024
Hello Simon, Thanks for leaving us a review. We hope our customer service continues to please you.
1/5
TrustpilotAVOID THIS COMPANY AT ALL COSTS!
AVOID THIS COMPANY AT ALL COSTS!I signed a contract to move into one of there rooms, when i got there the whole place was a building site.I asked to speak to a manager that day to see what they could do, but they said I would have to wait till tomorrow. Problem was i travelled two hours with all my stuff to get to London.After countless emails I found another place, packed my things again and travelled. When I got to the office they had given the other place to someone else.Asked for my deposit back and rent (took a week to get back) Never refunded for all my expenses incurred and the loss of income as I was meant to start my new job 2 days after moving in.If your not well versed in how much it costs, around £75 for the application and mediation (hopefully you settle, although they are stubborn and never believe there wrong). If it goes to court you have to pay for this, mine is £300.I hope other people will stand up to this horrible company and horrible people that run it.
5/5
TrustpilotThese guys just Rock
These guys just Rock. A massive Thanks to Lorenzo, my Agent who has been always there for me when I needed. Super professional and efficient, an absolute STAR and the Best Ever. 🙏🏻✨I would also like to mention wonderful Simona who answering promptly to any of my questions made me feel fully comfortable and reassured.✨A big thanks to Giovanni who also made my experience positive and smooth ✨I absolutely recommend City Rooms!💪🏻Thanks again guys. 🙏🏻Best Francesca
5/5
TrustpilotCity rooms are the best
City rooms are the best, I've viewed and confirmed their apartments, it's affordable luxury and clean apartments, don't be scared about your holding deposit, if it doesn't work the way you planned, they can refund if the fault is not from you, this is the best ever. Agent PABLO did a selfless service to guide me through the process, he's a wonderful guy indeed.
5/5
GoogleThe agent who was in charge of me was a gentleman named Thomas-Paul. He was very polite and answered all my questions. He helped me a lot in the consultation. He is a very recommended agent. Unfortunately, I didn't have the property because of the tenant problem. After moving in (the deposit will be returned in full), it is recommended to view the property in person to avoid many disputes. Highly recommend Mr. Thomas Paul, such a responsible and hardworking person!!! If you are looking for room from Cityrooms, I think he will be a best agent to solve your problems.
Agent replied · 24 August 2024
Hi Evelyne Lee Thank you for taking the time and review the service provided by Thomas Paul. Surly he will be very happy to see this. Take care
1/5
GoogleIf I could give 0 rating, I would. Stayed with them for one year, paying over priced rental for a year. Service was really bad. We along with the neighbours complained so many times with how they let some questionable individuals to be able to move in without proper vetting. We had one who assaulted (yes physical assault) 2 other tenants, not to mention verbal fights, noises, leaving flame stove on the whole night. All other tenants and neighbours complained and guess what CR did? Absolutely nothing. I know London rental is rough sometimes but staying with CR is not much different with staying on the street.
5/5
GoogleMaristella and Karol were promptly working to solve our property issue. Thank you so much
5/5
Googleamazing service today from Karol!! highly reccomend
4/5
TrustpilotWould definitely recommend
Would definitely recommend. George helped me finding my new home. He was super understanding and extremely helpful. I have used Cityrooms before and will certainly use again. I had one viewing and sold! Couldn’t believe it as I normally do 10 viewings before. Thanks George
Agent replied · 10 June 2024
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
5/5
TrustpilotMy first time renting a room went…
My first time renting a room went through quickly and smoothly, my agent Jane was always available and helpful with any questions I had. I would definitely recommend Cityrooms to anyone when renting a house and I would use them again in the future.
Agent replied · 10 June 2024
Thank you for the five star review, we're pleased to hear that a member of our team was able to help you throughout the process. We will pass your kind comments over. Thank you again, City Rooms.
1/5
GoogleThey steal money from you and are very late to reply. the worse ever agency, never choose this company! your deposit when you wants to get refund, they will never wants to answer you even give you company card written email, phone number doesn't ever work. really highly unrecommend! tried to call company and the staff doesn't wants to talk to you, just wants to end of call! worse ever!
Agent replied · 24 August 2024
We are deeply sorry to hear about the negative experience you had with our agency. This is not the level of service we aim to provide to our clients, and we take your feedback seriously. We understand the frustration you have faced, and we want to make things right. Please accept our sincere apologies for the inconvenience caused during the deposit refund process and the lack of communication. We would like to assist you further in resolving this matter. If you still need to get in touch with us, please don't hesitate to contact our customer service team at customer.service@cityrooms.com. We are committed to addressing your concerns promptly. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience with us.
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