Trusted Agent profile · London
★★★★★
1,166 reviews across 2 platforms
3-5 Globe Road, London, E1 4DT
City Rooms's office in London, at 3-5 Globe Road, is rated 3.2 out of 5 across 1,166 reviews on two platforms, including 546 Google reviews rated 3.3.
Tell us what you need and we'll put you in touch. City Rooms hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Excellent service, fast work on finding you a room. Lots of good rooms available. The one I booked was great, little off the tube station I wanted to be but still within minutes away from my work.
Hi Salaa, thanks for leaving us a review:)
5/5
GoogleGre at service.Mariesetta always responds quickly and things are fixed straight away. Highly recommend this agency and great work from the team.
5/5
TrustpilotGreat service with plenty of options!
It was first time for me to look for a flat in London but my agent, Jafar helped me a lot and showed me many options till I found the best one! I highly recommend this company!日本人の方でも安心して利用できるエージェントです！立地や家賃などの要望にあった場所を紹介してくれました。
Hi Sakura, it is great to see your positive review. Thanks
5/5
TrustpilotGreat help
Got great help. My agent Jafar is very kind and patient, helped me a lot during the whole process. Highly recommend!
1/5
GoogleWorst agency I dealt with ever! Be careful, in the end of your contract they will charge for overuse of electricity and gas (while it is supposed to be all bills included). The property is a mess, they don't send any cleaners to the communal areas, they take ages to repair something, the property manager is lost and won't take care of anything.NegativeProfessionalism
5/5
TrustpilotBest Service in the City!! Peter delivers every time
I strongly recommend this company and their team.I deal directly with Peter, he is exceptional with his response times and always delivers on his promises.Quality of service - 5 StarsProfessionalism - 5 StarsEfficiency - 5 Stars
Hello Oliver, Thank you for leaving us a positive review.
5/5
TrustpilotA fantastic company with a great team…
A fantastic company with a great team of people. Exactly what i was looking for. 5 star service all round. Peter showed me round the office and made me feel very assured and comfortable with everything.
Hi Sam, Thanks for your kind review:)
5/5
TrustpilotThanks to my agent George
Thanks to my agent George, he stayed late in the office waiting for my contract to be ready. When I moved in my code lock didn't work but George helped me with that too.
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
5/5
GoogleGood impression and a lot of professionalism on the part of the agent (Ali Canbolat) who followed me throughout process, I recommend it as it made me feel at home and was able to give me the best advice. Good impression and professionalism from the agent (Ali Canbolat) who followed me throughout the process, I would recommend it as it made me feel at home and helped me better.
5/5
GoogleI found a room through Jafar, who was truly helpful in all my requests, and left me truly happy once I arrived at the house! I recommend everyone to have a chat 😉 …
Hello Gimmi. Thank you for the five star review, we're pleased to hear that Jafar was able to support you in finding a room with us. Thanks again, City Rooms.
5/5
GoogleMaristella has always been helpful organising repairs at my accommodation and making sure me and my flatmates are well looked after.
1/5
GoogleBe careful, sign a contract with them As soon as you rent, they pamper you Then what about you and them and the interaction changes Most of the services are bad
Helloعبدالمجيد المحمد , it is unfortunate that you haven't had a positive experience with us. Please contact us at customer.service@cityrooms.com to discuss these matters further.
5/5
TrustpilotExcellent,very kind person always…
Excellent,very kind person always available for any kind of help you need.Giovanni is been my agent,has special customer service!Thank you!
5/5
GoogleThe letting agent I went through the process with(Daria) was undoubtedly the biggest part of me using this company. Extremely helpful, clear, concise and very attentive with all my queries. Would highly recommend consulting Daria if considering the service.
5/5
TrustpilotHappy room
When I went to cityroom, Pablo helped me to find my room, he advised me about the best areas in London, prices, and whenever I had a question, he always solved it. I highly recommend cityroom because the agents, like Pablo, help you to find a room quickly and easily.
1/5
GoogleThe largest agency in London. In addition to the illegal things they do, the worst thing is certainly the arrogance and presumption of that kind of redneck manager. Stay away from this agency, shameful to say the least. And the employees are each more incompetent than the other. Go and dig the land instead of cheating people who sooner or later will end up in jail. Na dear friend
5/5
TrustpilotHad an amazing experience with Andrea
Had an amazing experience with Andrea. He was very helpful throughout the whole process and he put in a lot of effort in trying to find the right room for me
Thank you for the five star review, we're pleased to hear you've had a good experience with us so far. Have a lovely day, City Rooms.
5/5
TrustpilotChurchill road - William
From day one, Salvo and Galvin sounded very professional and available to any questions/Requests. As a professional, I can confirm that They have been there - above and beyond - to get me the most suitable accommodation while considering my needs. I definitely recommend those 2 cityRooms agents to anybody who needs an accommodation.
5/5
GoogleNina raised my door lock repair instantly with continous communication. Constantine did his best to try to resolve the problem
5/5
TrustpilotAbsolute pleasure working with Peter Panayiotou!
Working with Peter Panayiotou, has been an absolute pleasure. He has been incredibly helpful, and has done all he can to ensure everything has gone smoothly. Looking forward to doing future business with him!!
Thanks for your review Stephen:)
1/5
GoogleDon't even try! On the phone they force you to go to their office to show you things and then they force you to pay if you want to see a room. Of course I didn't pay, but it seems like an impressive scam to me! I've been looking at rooms all week and no one has asked me a dime to show me a house.
5/5
TrustpilotI moved out some months ago and…
I moved out some months ago and recommended one of my friends. Both of us had a great experience with cityrooms. I will not hesitate to recommend it.
Thank you for the five star review, we're pleased to hear you've had a good experience with us so far. Have a lovely day, City Rooms.
1/5
TrustpilotAwful experience! Do not use.
Awful experience, do not sign with CR!Untrustworthy, annoying and false.Still a year later sending threatening emails even tho tenancy was absolutely fine. Please do not sign up with them.
Hello George, We do not have an email marketing campaign, nor do we send emails to tenants unless they're a current tenant. Please can you email us at cs@cityrooms.com so we can look into this?
5/5
TrustpilotReally happy with their services
Really happy with their services. It wasn't easy to find a trustable agent. I wish I could have found Cityrooms before.I will recommend you as you helped me a lot.
Thank you for the five star review, we're pleased to hear you've had a good experience with us so far. Have a lovely day, City Rooms.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. City Rooms hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
