City Rooms London reviews

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Horrible service. I spoke with this guy called Luca Gepardi and he was beyond rude. They clearly don't need customers. I was told that I have to pay money before even seeing the room. He also shouted saying the agency won't come to me. I have to visit them in East London. At some point I even asked him if I upset him and why is he angry with me ? He said he is not and continued the terrible attitude. I wasn't able to even finish my sentences because he would interrupt me assuming he knew what I was going to ask. Extremely unprofessional. Stay away.

Peter · 26 February 2023

★★★★★ 5/5

Trustpilot

👌🏼

Christi and Christian were very considerate and not intrusive at all! They were very efficient and kind. Thank you!

Sophie · 18 June 2019

★★★★★ 3/5

Trustpilot

Could be better…

I found it strange that I had to pressure them to show me the room, and that certain info regarding the house wasn't disclosed BEFORE I moved into the property. The dryer was broken before I moved in so I'm currently trying to get this resolved as going to a laundrette to dry my clothes is very inconvenient to my busy work schedule. The room was still very dirty when I moved in and black mould was up the walls and curtains which is is disgusting 😐The person who dealt with me selling the room was nice, but that doesn't excuse the condition of the room being left for me to clean up and having to deal with a broken dryer, I have enough things to worry about regarding work and I dont need this extra stress added on top, especially if it could of been avoided if they did their job properly.

Sam · 7 February 2023

★★★★★ 1/5

Trustpilot

You have to pay to leave tenancy early. FRAUD.

Please don't rent with them. You are supposed to give one month's notice to move out not pay them to move out. The clause to leave is two months rent to move out. In other words, we will keep your deposit. They are Fraudaters only out to take your money. I have warned you if you want to leave early it will cost you.

Curtis · 4 July 2020

★★★★★ 1/5

Google

Trust me not at all worth it. Over expensive and worst quality of service. At 1st they are gonna be sweet after you sign your contract its gonna be like who are you?

Kishan · 26 February 2024

★★★★★ 5/5

Trustpilot

Things were super smooth with…

Things were super smooth with cityrooms! I had all my queries answered very quickly and comprehensively by Gavin. He was extremely helpful throughout the stay. He helped us with any issue we had in our flat and we had a wonderful experience!

Cale · 25 August 2021

★★★★★ 5/5

Google

I was very scared by the idea of ​​looking for a house in London with a very modest budget like mine, I thank Claudia again for helping me and immediately understanding my needs!! 🏠 …

Stefano · 25 August 2022

★★★★★ 5/5

Trustpilot

Simone has been excellent in helping me…

Simone has been excellent in helping me find a room where I wanted and also in dealing with any queries or issues since I have been here. Would highly recommend!

James · 22 February 2023

★★★★★ 5/5

Trustpilot

I would like to say a very big thank…

I would like to say a very big thank you to my representative David. He was very friendly, approachable and always available to answer any questions I had. David provided an excellent service and even when my first offer fell through he managed to secure me another room within 48 hours. Can’t rate him highly enough and would definitely recommend.

Angella · 3 March 2021

★★★★★ 1/5

Trustpilot

Poor communication, extra charges

This was the worst estate agency I have ever rented with. Poor communication, extra charges, tried not to give back my deposit... Really poor experience. Please read your contract in full before signing as you will see all the extra charges 'check-in', 'check-out', 'admin' etc etc etc the list is long. and they will try not to return any of your deposit back :)

SoulM · 29 December 2019

★★★★★ 1/5

Trustpilot

Worst letting agents ever

Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting services are a masterclass in incompetence. The exorbitant bills they slapped us with were only surpassed by their creativity in finding unnecessary deductions from our final deposit money. It has left us frustrated and financially strained. Save yourself the trouble and avoid this letting agent at all costs.

Areeba · 23 November 2023

★★★★★ 1/5

Trustpilot

Stay away!

I'm thoroughly unimpressed. They seem to have incredibly poor understanding of their statutory responsibilities: particularly with respect to returning the deposit and meeting basic HMO standards such as having clearly marked self-closing fire doors and a fire blanket in the kitchen.It took well over a month to get the deposit back, which far exceeds the statutory time limit. When the deposit did come through, it had £80 deducted, for "cleaning and removal of personal stuff". These charges were clearly fraudulent because no evidence was supplied, and admitted to having completely fabricated the "removal of personal stuff". They didn't engage with the dispute resolution service or submit any evidence within the time limits either, so by default I was awarded the full amount.I could believe the warning on this page that they may be manipulating reviews... When I posted an honest review about them on Google, they adopted a conciliatory tone, offering to "arrange to update" the review. Not that this encouraged them to start playing fairly, of course.Ultimately, the conduct of this company is cynical, dishonest and often disregards its statutory responsibilities. They take advantage of the "wild west" of no regulation of rent-to-rent companies, and exploit people in desperate need of a place to live.

William · 5 December 2022

★★★★★ 5/5

Trustpilot

Thanks 'Stella'..Excellent and very helpful for a speedy purchase....

Stella is always extremely helpful, polite, and ensures communication is always very professional and timely. She is an asset to the branch, and very easy to approach and build a relationship with. Huge thanks for your brilliant work!!! Many thanks!

GF · 30 November 2021

★★★★★ 1/5

Trustpilot

Do not choose this gency

Do not choose this agency cityrooms, the say lies, and they send weird people to live with you, I had a very bad experience. And into the contract landlord pay only 30 pounds and they take money from your deposit. No transparence on the service. I really do not recommend this agency at all.

Cris · 17 March 2022

★★★★★ 1/5

Google

CityRooms is a well-established scam. French, never go to these thieves or you risk losing a lot of money (hundreds or even thousands of euros). The amounts they demand are staggering, and once you have signed, you are screwed. In France, such a business would have closed and the person responsible would have been behind bars for a long time! AT YOUR OWN RISK

Toni · 26 August 2019

★★★★★ 1/5

Trustpilot

Terrible Customer Experience

My wife and I rented our first room from City Rooms, and my only advice would be, "stay away."They only respond fast when they ask for money and spam your inbox close to your notice period.They told us that a cleaning person would come regularly, but they only sent someone before a new tenant moved in, plus a couple of other times because we asked about it. In addition, the cleaning was terrible. Once, we asked for carpet cleaning and dealing with a "moth problem" in the room. The cleaners they sent did a terrible job, making things even worse.Even with the bills and council tax included, their properties are overpriced. Also, the bills included part is a half-truth. The owner only pays a certain amount of energy and water bills. They charge the excess amount when the tenant moves out.We had several other minor problems regarding shared spaces in the flat, such as the dishwasher's repair.I hope nobody has a similar experience as ours, and to grant that, the best solution would be to avoid renting any property by them.

Ahdi · 4 November 2022

★★★★★ 5/5

Trustpilot

Very efficient!

Stella was very responsive to my enquiries about a potential room, punctual with the showing and efficient in handling the administration work, keeping me updated on where everything was at.Clear communication and a smooth handover. No complaints so far!

John · 6 December 2021

★★★★★ 1/5

Google

Very pleased with the help from Thomas Paul, from the get-go he made it a stress-free process for me and he was super helpful answering all my questions.☺️ I thoroughly recommend him!! FOLLOW UP: I was told to write this review, this is a money hungry agency. I do not recommend using them. They are unhelpful, I've been living here for two months with no-wifi, (in which we had to install ourselves with a router sent to us as they literally didn't show up), they do NOT honour their word. We were promised a deep clean once per month as stated in the contract, nobody shows up. Smoke alarm went off in a tenant's room whom was away, had to turn them off at the fuse box and they showed up two days later. NOT to mention, they state 'bills included' on many sites, and then sneak in the contract that they're actually excluded. You will end up losing a lot of money by using this agency. Absolute JOKE, do NOT use CityRooms.

Mira · 24 October 2022

★★★★★ 1/5

Trustpilot

Constant harassment from other tenant…

Constant harassment from other tenant but no help what so every from the agency they refused to do anything. Police have been informed of this and yet I have to fear for my life every single time I leave my room They refused to write a letter saying that they would not do anything about. Except protect that guy I had enough of this

Rikke · 13 June 2019

★★★★★ 1/5

Google

Terrible experience renting from them. I’ve stayed in their property for one year. The facility conditions were terrible which was totally different from the pics and videos they sent to me. A big rat have live in the kitchen and other tenants didn’t do the cleaning at all. I’ve made complaints to the property manager and he didn’t even fxxxing care!

金时潮 · 27 March 2024

★★★★★ 5/5

Trustpilot

Pablo the accomodation plug

I searched for a place to live for about 5 months but I couldn't find anything. I had agents cancelling on me a few minutes to my viewing appointment. A lot of empty promises were made to me by agents and they all disappointed. Alhamdulillah my struggle came to an end when I reached out to Pablo. He sorted me right away from our first meeting. He offered me an accomodation which I agreed to at first but later on changed my mind. He quickly understood my concern and sorted something out for me again. I'm very pleased with how he handled my situation and how understanding and considerate he was.

Ahmed · 15 October 2022

★★★★★ 5/5

Google

We arrived in London and it was our first agency, I would like to thank Lorenzo for his professionalism and kindness for always finding a better solution for us. I recommend it, reading the other reviews you might get the wrong idea, we didn't have any kind of problem.

Sc · 26 August 2018

★★★★★ 1/5

Trustpilot

Stay away from this Scam Agency

Stay away from this Scam AgencyStay away from this Scam AgencyStay away from this Scam Agency,they are Frauds, Liars and Thieves using loopholes to rob peoples money via Deposits and rentsthere directors( sophiscated thieves') are fully aware of the practices and will not resolve any issues.They need to be SHUT DOWNWarning every potential Victim...of their practices they stole my depositand many others.East london offices are the worst and have now closed...hip hip hooray 1 downDO NOT USE THIS COMPANYusing loopholes to extort people

Mr · 19 September 2022

★★★★★ 4/5

Trustpilot

Credit to credit deserves

Credit to credit deserves. The agents are great. You can rent a room in 10 minutes. The process of referencing is a little complicated. Filling up forms ,paper work, bank accounts, credit checks and so on.......Service is okay. Just what is needed. Nothing special but nothing negative.Phone calls are answered, emails responded.It's not bad really.

Lee · 1 October 2021