Trusted Agent profile · London
★★★★★
1,166 reviews across 2 platforms
3-5 Globe Road, London, E1 4DT
City Rooms's office in London, at 3-5 Globe Road, is rated 3.2 out of 5 across 1,166 reviews on two platforms, including 546 Google reviews rated 3.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotGreat service
I would like to give a special thanks to Michele Fantin for his availability and responsiveness as he was very accommodating throughout the entire process and made it as smooth as possible while moving from abroad.Definitely 5 stars for the service, and slightly fewer for the room hence my rating of 4.
5/5
TrustpilotDaniel was great and helped me with my…
Daniel was great and helped me with my queries, apart from the questions I had he also helped me with other services. Great service overall!
Takk
5/5
GoogleI had to move urgently, and City Rooms was incredibly quick and supportive. Thomas, in particular, guided me through this stressful process, making it seamless. Thank you for your efficiency. I highly recommend this agency if you're looking to move!
Dear customer, thanks for your comment. Our lettings have a standard procedure which allows swift move-ins, glad it was helpful in your case! Best wishes, City Rooms
1/5
TrustpilotIt's the worst agency I have ever been…
It's the worst agency I have ever been with. It's true they put pressure in paying money ahead and every time you see them they will ask you for more money. And their properties are nothing like they are telling you. And please guys, put pressure in seeing the property before paying for rent. Otherwise don't even bother about it. Really. Avoid them. The communication it's even poor within the company. They don't talk to each other.
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at customer.service@cityrooms.com. Thanks
5/5
TrustpilotMany thanks to Jafar
Im very thankful to an agent Jafar. He helped me a lot with the renting rooms last couple times. He provided an excellent customer service with loads of patience and kindness. He helped me with every single my question/issue, he gave me plenty advices. Jafar helped me to figure out in my urgent and complicated situations, he found quick solutions and made everything easier and simple. He is the best an agent that I’ve met so far!
Thank you for the five star review, we're pleased to hear that a member of our team was able to help you throughout the process. We will pass your kind comments over. Thank you again, City Rooms.
5/5
TrustpilotDan was friendly and knowledgeable
Dan was friendly and knowledgeable. Service is quick, web is easy to use...great that the appointments are managed direct...no middle man to slow down the process.
Thank you for the five star review, we're pleased to hear that City Rooms and our team were able to support you, and good luck on your ventures. City Rooms.
5/5
GoogleMy stay in City Rooms accommodation went well - thanks to Thomas for being responsive and understanding before / during / after my time spent in the apartment and for always finding solutions when necessary !
5/5
GoogleWorked with Nicolo, fantastic individual and helped a lot with securing multiple deals
5/5
TrustpilotLilian has been very helpful in…
Lilian has been very helpful in assisting me with my move . Responds very quickly via email.,any queries answered straight away and he speaks French which is great for me
Hi Robrien, We take pride in the fact that we speak over 15 languages. Thank you for leaving a review:)
5/5
GoogleMaristella and Karol have provided excellent Professional services. They are approachable and always ready to listen and provide best support and solutions in looking after my property.
5/5
TrustpilotFaultless experience
Shabir Ahmed was extremely professional and knowledgable through the onboarding process. I hope this is a start of a long relationship.I would recommend City Rooms to landlords and renters alike
Thank you for your review.
4/5
TrustpilotAdam was extremely helpful
Adam was extremely helpful, answered all my questions and took his time to explain everything to me. 10/10 Was on time and didn’t leave me waiting around long 👍🏽
Thank you for the four star review, we're pleased to hear you've had a good experience with us so far. Have a lovely day, City Rooms.
1/5
Trustpilotterrible
I'm waiting months to repair the boiler. Terrible customer service, expensive offer, the emergency number is not available, no cleaning service (I can understand this one and the special circumstances). Just finished a battle to replace broken vacuum cleaner. Took over a month to get the replacement.I've never seen more unreliable people. Stay away from them.I wonder why the reviews are "Excellent" or "Bad" and almost nothing in between...(all about the London branch)
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at customer.service@cityrooms.com. Thanks
1/5
TrustpilotProfessional SCAMMERS
If l could leave a ZERO l would, they scammed me of £160 of my deposit for what they called a repainting charge for markings on walls that were already there, no quotation just a random amount for damages l know nothing about. They will not give you a check in report to account for any inventory or damages as a way to SCAM people when they check out. Professional SCAMMERS dont use.
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at customer.service@cityrooms.com. Thanks
5/5
TrustpilotFinding a room is always a very…
Finding a room is always a very stressful experience for me.Fortunately, Steph was very kind and approachable and took some of that stress away.Would 10/10 recommend.
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
5/5
TrustpilotWe have had a great experience with…
We have had a great experience with city rooms so far. We met our agent Giancarlo and felt immediately at ease in his company and confidence of the housing market and surrounding area. Giancarlo has guided us through the first stage, viewing rooms, with so much patience and on hand help, advice and understanding. We have gone on to rent a room from them and couldn't be happier with recommending Giancarlo and city rooms.
Thank you for the five star review, we're pleased to hear you've had a good experience with us so far. Have a lovely day, City Rooms.
5/5
GoogleMs. Nina Baldwin has been an excellent professional and extremely diligent in terms of work and responses to me on the issue I had faced. Keep up the good work!!
1/5
Trustpilotdryer broken for 30 days
It's been 30 days since the dryer malfunctioned and still hasn't been fixed. this is the second time I have problems with this agency, where the problem continues for more than 30 days. previously we were without internet connection for 30 days. for more emails I send, daily talking about the problem, I get no response. moreover the attendants act with irony, trying to discredit the customer.
Hello Atila, Many thanks for your review. We can understand your frustration, however our internet provider offers 67Mbps, not 23mbps I think you exaggerated a little bit 😀Though it's a negative review but you have mentioned lots of positive points for those who want to use Cityrooms to rent a room. As if your only issue was internet speed, we can assume the rest worked out great.Good luck with your property search and stay safe.Please feel free to get in touch with us if you still have any questions.Kind regards
5/5
TrustpilotMaintenance Issues
Christi was great in resolving all the issues we had reported to city rooms. He has a great attitude and communication skills to tackle any issue. Would definitely recommend.
Hi Victor, we take great pride in our customer service and I am pleased you were happy with City Rooms. Thanks for leaving a review.
4/5
TrustpilotCan highly recommend Cityrooms
Can highly recommend Cityrooms. I dealt with Roberto who from start to finish was prompt and efficient couldn’t fault him.
Hi RebbecaThank you very much for your kind words. We will pass this to Roberto.Take good care
1/5
TrustpilotWorst Letting Agency Ever!! Avoid
Avoid! Avoid! Avoid! Do not use City Rooms. You’re better off leaving on the street. They don’t communicate with you after you’ve paid. And you will spend months trying to get your deposit back. the phone on their website hardly ever gets answered and they will keep bouncing you around so that they don’t release your deposit to you. Horrible people with no conscience. Again avoid them at all costs. The positive reviews are probably paid for.
Hello Ahmed, It is unfortunate to read your comments. Our tenant's deposits are held by a government deposit protection scheme called "mydeposits".Unfortunately, this means that they have to release the deposit first, which we then return to our tenants. This may be a reason why you haven't received your deposit back yet.Please email us at cs@cityrooms.com and we will look into this.Thanks
1/5
TrustpilotAvoid at all costs
The company have not only, consistently failed to fix the broken boiler, a ceiling that leaks in heavy rain fall, lighting fixtures that burned through the ceiling/ floor of a bedroom above and several faulty fire alarms, they have now resorted to actively ignoring reports, emails and calls addressing these issues. A company that fundamentally only cares for receiving rent on time and not for the safety and wellbeing of its tenants. Avoid at all costs.
5/5
GoogleMaristella has been exceptional in attending to our needs. I recommend her services without reservation
5/5
TrustpilotGood service
Giuseppe, the agent I dealt with was really cooperative. He showed me a great room to my liking and I was going to move in as well as it had everything I wanted. I paid the weekly holding deposit as well. Unfortunately due to personal circumstances, I had to leave the UK and I cancelled my booking. I emailed City Rooms to get my holding deposit back and Giovanni, the manager responded quickly that it will be refunded to me in five working days. I was satisfied with the service they provided and I'm glad that they value not just customers but potential customers who change their minds. I'm really glad they operate with such a mindset and I will definitely try them again.
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