Trusted Agent profile · London
★★★★★
1,166 reviews across 2 platforms
3-5 Globe Road, London, E1 4DT
City Rooms's office in London, at 3-5 Globe Road, is rated 3.2 out of 5 across 1,166 reviews on two platforms, including 546 Google reviews rated 3.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI thank Lionel for helping us greatly in our administrative procedures and the various very useful explanations that were given to us! Competent person! Thank you and see you soon!
Hello Niko, thank you for your great review on our agent Lionel.
1/5
GoogleBe Cautious - if you rent through them they will NEVER give you the required landlord reference for you to move to a different place. You are running the risk of failing reference check and stuck with them.
Hi there, if you are the new landlord of our tenants you can get in touch with info@cityrooms.com, but we would need our customers’ authorization before releasing any information. We serve 2000 tenants every year and we always provide reference when our customers require. Do get in touch if needed. City rooms
1/5
TrustpilotCleanliness issues and poor service
This service, after you pay, is horrible. I checked in a room a few days ago, actively reported cleanliness issues that make it impossible to use the amenities of the house and no one answers to my emails. Never got back from the property manager or manager (that co-sign the contract with me). Poor service and it looks like they play with our money. Do not recommend at all. I feel robbed. The conditions of this house are discussing. I doubt that the owner of the house knows about this situation but I happy to let himKnow aswell.
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at customer.service@cityrooms.com. Thanks
1/5
TrustpilotCowboy Letting Agents
Avoid this place at all costs. Do not be fooled by the 'bills included' 'perk' they advertise. We've been stung with over £1000 worth of 'over usage' charges for electricity. An extortionate amount! They received estimates (which were not shared with us) which clearly showed the amount being charged was way above our allowance each month. The charges were never brought to our attention, not even when we renewed our tenancy. Taking no action when armed with the information they had was negligent, lazy and misleading. When challenging this, it's fell mostly on deaf ears and have been passed from pillar to post. On top of this, the bills clearly state that the electricity that could have been saved had we changed tariff was upwards of £500 per year!! CityRooms have acted without due care and skill and I'm horrified they're coming to us as tenants to foot the bill when they have missed numerous opportunities to help reduce the cost of this for its tenants. An official complaint has been made and I await the response along with full details of their redress scheme.
Hello Emma,It is unfortunate to hear you were not happy with City Rooms.One the first page of the tenancy contract, it states "Bills are not entirely inclusive. You are liable to pay for any utility over-usage above the monthly allowance detailed in the Agreement below."However, we care about customer service and we would like to help resolve this issue.If you would like to discuss this further, please contact us via customer.service@cityrooms.com.
1/5
TrustpilotScammers galore
Reposting this review because apparently naming the person who scammed you is against the rules. As ridiculous as that is, we will call him "L" in this review but everyone working there is an L anyway. Avoid at all costs!Friends of mine went through a horrible experience with them very recently and I just wanted to share my experience back in late 2019. Apparently they havent changed much in the last 4 years.Anyhow, my agent L assured me I had to pay 250 quid to lock in a room I had liked, so we can go and see it. Lo and behold, the time comes and he doesnt show up for the viewing. The other tenant lets me in but the room in question is locked. L knew I was on a tight schedule and abused it. I had 2 more days left in London and they stalled all communication after the no-show. I requested a refund and they refused. Of course, being a foreigner and new to London at the time, litigation wasn't an option so I decided to accept my losses and count my blessings.TLDRThe agency is predatory and will not act in your interest, especially if they sense that you are new/inexperienced.Serves me right for paying without signing anything in advance. If anyone ever decides to start a group litigation agains them, feel free to contact me. I have the payment and all communication with them saved, including voice messages and WhatsApp chats, which L promptly deleted after scamming me.
1/5
TrustpilotBad experience for deposit
After we left the room, it took ages to get the money of the deposit back! Also they do everything to hold something. We gave the keys as instructed and Gorka told us they never received it. We called the local authorities to help us but nothing could have been done because the CCTVS were private. They wanted to charge us 180£ but we gave the keys! At the end we had to deal half and half so still they took something. I would suggest you to take a proof of anything, any time you do something with them. Gorka dealt with the situation really bad, never giving proper explanation and said he checked CCTVs but he said we were never there!
5/5
GoogleI would like to say a special thank you to Giuseppe, who provided an outstanding service. I would highly recommend working with him.
2/5
TrustpilotKEEP AWAY!
I tried to rent a room from those guys but luckily I smelled the bs on time to avoided disappointment later. The way they were trying to get me to give then the initial secure deposit, was just like looking to apply crackhead when they try to collect money for their daily dose.
1/5
TrustpilotCityRooms - 1 year tenant Review
I have lived with CityRooms for a One year contract from August 2018 to August 2019. Firstly they always seem to pressure you into putting a holding deposit for rooms without a viewing. As well as booking rooms without viewing them first. However they do accept if you rather choose to wait in order to book a viewing and "risk" the room being taken by someone else.Secondly, the only good point is that they are fairly competent when you wish to report issues. Some came up due to the landlord; such as a family of 5 (two adults and 3 children under 10 years old, including a new born baby) moving into one of the 4 rooms of my house share, which is obviously not allowed. Other cases include, blocked sinks, broken kitchen appliances and rats. They are pretty swift when it comes to repairs but these are often, such as the rodent problems.Thirdly, they are poor when it comes to customer aftercare. They withhold deposits and leave you in the dark if you approach staff with any questions about anything you or Cityrooms needs to do, unless you have agreed to extent your contract with them, or wish to find another room with them.And finally, whether or not you provide evidence of your room being in exactly the same condition as you found it when you arrive. They will still charge you for cleaning. This part of the process was very disheartening and unfair as it made me feel as though they are just trying to squeeze as much money out of me as they can before I leave.So if you wish to get a room quickly, with an extremely swift sign up process, this company is ideal. However, you will be under contract and you will be under their grasp and you will concur a lot of fees and put your well-being at risk, as most of their properties (having viewed 4) have been undersized, overpriced and lack in cleanliness).So if you wish to get a room quickly, with an extremely swift sign up process, this company is ideal. However, you will be under contract and you will be under their grasp and you will concur a lot of fees and put your well-being at risk, as most of their properties (having viewed 4) have been undersized, overpriced and lack in cleanliness).(UPDATE: The email provided in the response by CItyRooms does not exist and messages returned undelivered. I have not received any further correspondence between myself and CityRooms.)
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at cs@cityrooms.com. Thanks
1/5
TrustpilotWorst company I've used for shared…
Worst company I've used for shared accommodation, cleaners came less than 10times in the year. Had landlord contacting us to pay hom direct because he wasn't paid for over 8months. When it was time to get my deposit back they tried taking a fee for "leaving the room and walls in a state" but quickly took off the charge once i told them i had video evidence. DO NOT USE THESE CROOKS
Hi Steve, We are sorry to learn of your disappointment. Whilst we completely understand your frustrations your comments regarding the service provided are of concern.As London's leading independent agent of over 12 years, it is imperative we ensure the highest levels of customer care at all times. Not least for the thousands of tenants, we find homes for each year.The rental market is as you say throughout Covid has been challenging, in fact extremely challenging, and of course, hampered by ensuring we remain Covid-Secure. We did therefore change our cleaning service to one time per month and we did inform via email to all our tenants in order to ensure fairness and transparency.As for the deposit and the charges, if you disagree with them, you are free to escalate the matter to Mydeposit.co.uk adjudication, they will conduct an extensive review of your case, and make a fair and impartial decision.Take care Steve
1/5
TrustpilotDONT RENT WITH THESE!
DONT RENT WITH THESE!Terrible service. Irresponsive. Rude. Unprofessional. Will charge you for damage not caused by you.I'm not the type of person to complain or write reviews. But i felt the need to make other consumers aware of this shambles of a company.We received our 'check in report' 1 month after we checked in. The report had been filled in incorrect and carelessly. I flagged my concerns and sent images of the damage that came with the room when we moved in. I had no response.We had no hot water in the apartment. Again they didn't respond to emails/calls.They blocked my next apartments referencing company from calling them, causing issues for me when i moved.4 weeks later I moved out and requested my deposit. The landlord tried to charge me for damage which I documented and raised in my email regarding queries with the check in report. The managing Director, Jorge, is very rude and will try his best to take advantage of you.Would not recommend this company to anybody. I paid a lot of money for my room, expecting good service. This was a house rental from hell.
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at cs@cityrooms.com. Thanks
5/5
TrustpilotGood Job !
So i basically rented a room from Cityrooms about a month ago. I secured the place, my agent asked me to send him all the documents, did everything all what was left was for me to pay the rest. Very easy process , i didn’t stress my self. Can’t see why there are some negative reviews, but i guess all experiences are different from each other. But all i can say that mine was good. The office is always available to fix whatever problem and they always answer the phone, especially my agent Jafar ( he answers text messages and phone calls even after working hours ) so thank you for that!!!!! The reason i waited a couple of weeks after my move in date to write this review was to see if they actually do deliver what they promise ( service ) and they did which is i am writing this review, so thank you guys and keep up the good work.
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
1/5
GoogleBIG SCAM! They are on all possible rental sites with affordable offers and beautiful photos. They pretend to organize tours before saying 'Sorry, the room has just been taken! But go to the agency, we have plenty of other options in your criteria.' Well, not at all! They ultimately offer overpriced rooms, totally out of the way. They dared to tell me that no agency visits London, no one has time for that. All this so that I can pay in advance for a room that I have never seen, on the other side of London and much too expensive, Liars. Scammers. Thieves. Run away, there are tons of agencies in London, this one is just a den of hateful and unscrupulous people who want to pick your pockets. You deserve a 0. All 5 stars are fakes.
Hello Pauline. It is unfortunate to hear you haven't had a positive experience with us. Our rooms do tend to get booked very quickly, especially if we have new ones coming through often. We pride ourselves on being a trustworthy company, and when someone has a good experience with us we do encourage them to leave a review. Thank you for your feedback, City Rooms
1/5
GoogleA blatant and embarrassing rip-off. Taking advantage of people who need to find a home quickly, they propose apparently valid solutions but which then turn out to be a rip-off starting from the price and the promises they make, watch out for long-term contracts, they will keep a lot of money. They also promise that services such as cleaning are included in the rent but they will subsequently deduct them from the deposit at the end of the contract, from which they will deduct other services whose origin and motivation is unclear since by trying to contact them they will go around it and pass the problem on to affair. Advise? Find a private home or look for a better agency.
Hello Alessandro, please contact us so we can discuss these matters further, thank you, City Rooms.
5/5
GoogleWe are currently renting with City Rooms and I have no complaints whatsoever. Their offices are really cool and relaxed. Their service is 5 stars. They have a quick response in regards to fixing things in the apartment. But unfortunately we have to leave their services and even in this process we've had a great help. Specially from Jorge Sanchez who managed to give us a good reference for our next apartment. Thank you City Rooms for looking after us. See you next time!
Hello Miguel. Thank you for the five star review, we're pleased to hear that City Rooms and our team were able to support you, and good luck on your ventures. City Rooms.
1/5
TrustpilotThe worst services!!!!!
The worst services I ever had with a company.The flat is really different than the pictures they show you. They promise you everything just to take your money and they never reply to your request. The room I rent is very old, dirty appartment, kitchen full of ants, no cleaning services and when there's everyone in the app. so there's big issue getting a proper internet connection. Never Never rent with them, they just deserves to disappear from the market as they lead tourist to feel bad when visiting London while it's an amazing place to see !
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at cs@cityrooms.com. Thanks
1/5
GoogleBe Cautious - if you rent through them they will NEVER give you the required landlord reference for you to move to a different place. You are running the risk of failing reference check and stuck with them.
Hi there, if you are the new landlord of our tenants you can get in touch with info@cityrooms.com, but we would need our customers’ authorization before releasing any information. We serve 2000 tenants every year and we always provide reference when our customers require. Do get in touch if needed. City rooms
5/5
TrustpilotGood hardworking City Rooms employees
I had a most pleasant experience dealing with a certain contractor from City Rooms whose name is Cristi Hululei. He is always prompt when his help is requested. He is polite and always respectful when dealing with the tenants. In addition to this, he seems very skillful and hard-working. He never leaves the work unfinished, always making sure and double checking that everything is alright. Even today, on a Saturday, he came to the flat to fix some issues around the flat. Mr Cristi Hululei and Mr Jamie Lake are my favourite go-to persons from City Rooms: they solve problems fast and with a smile on their faces. I highly recommend these two individuals from City Rooms.
Thank you for the five star review, we're pleased to hear that a member of our team was able to help you throughout the process. We will pass your kind comments over. Thank you again, City Rooms.
5/5
TrustpilotExcellent service and very professional…
Excellent service and very professional handling with all Covid safety measures.I recommend Cityrooms for any future property dealing.Joseph was very helpful in providing an excellent client service.
Dear RezaThank you so much for your kind words. It has been a pleasure assisting you, and I am thrilled to hear you are satisfied with the service.
1/5
TrustpilotAs a landlord having rented 2…
As a landlord having rented 2 properties to this company - both properties have been returned in a terrible condition - City Rooms have failed to pay the last 2 months rent therefore forget about having a deposit to cover the cost of repairs which are going to add up to thousands - we haven't even got the rent covered.Extremely rude staff who give false assurances that they will deal with matters and pay outstanding sums - a real disgrace
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at cs@cityrooms.com. Thanks
5/5
GoogleThank you to our house curator Shelby, who resolves all questions and problems in a very timely manner. …
4/5
TrustpilotManfredi ... You're a perfect employee to the company
Our city rooms experience was average to be honest. But our letting agent 'Manfredi' is an amazing person. He literally helped us in our difficult situation and relocated to another apartment since we had some issues with the present home. Thank you Max for being so humble and kind.
1/5
TrustpilotDo not trust them
At the begining everything is fine with them, if you are lucky and you are be able to find a decent room and not a storage or a garage where you can live, but when you finish the contract they will add many extras and hidden charges to get money from you. Also do not try to contact them they are only to send you templates and if you try to call them you will need to cal 20 times.Try to Avoid this agency
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at cs@cityrooms.com. Thanks
5/5
TrustpilotHighly recommend
Highly recommend. Professional from start to finish.I managed to find a room through Cityrooms within 24hrs. Cathy was my agent and her professionalism and expert guidance made the whole process painless. Cathy is a very experienced agent and understands the emotion involved in finding a new home. I can’t recommend her or Cityrooms highly enough. I would chose them anytime.
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