Trusted Agent profile · London
★★★★★
1,166 reviews across 2 platforms
3-5 Globe Road, London, E1 4DT
City Rooms's office in London, at 3-5 Globe Road, is rated 3.2 out of 5 across 1,166 reviews on two platforms, including 546 Google reviews rated 3.3.
Tell us what you need and we'll put you in touch. City Rooms hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGREAT SERVICE🙏🏼
I just want to thank my agent Brian. I do not usually spend time to write reviews, but this guy was so professional, helpful and composed. At the end the room that we were looking for was taken and we took another one near Bethnal Green. We weren’t that happy initially with the location and he spent time to find another one suitable and cheaper for my budget, Relocating us for free with the help of the Gherarde. Thanks a lot
Thank you!
4/5
TrustpilotWebsite easy to use and to arrange…
Website easy to use and to arrange viewings or even book the room yourself.Sam was helpful in finalising the let and ensured paperwork was sent to me without delays. Overall good I would say.
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
5/5
TrustpilotSuper simple for renting all-inclusive…
Super simple for renting all-inclusive flats. They have a lot of options and so far very responsive and helpful for repairs and maintenance afterwards. Thanks to Fredy, Gavin, Mouad and the team there! :)
Thank you for the five star review, we're pleased to hear that City Rooms and our team were able to support you, and good luck on your ventures. City Rooms.
1/5
TrustpilotAVOID AT ALL COSTS
Awful experience. Flat provided was disgusting - very unclean, mould in the bathroom, like something out of a horror film! Was unable to live there for over an hour, had to wash from head to toe when leaving the flat, was that bad. Please please avoid, save your money and save yourself the stress. Agents are not knowledgeable about properties get confused / provide wrong information. The manager is very unsympathetic to your situation. Worst agency!
Thank you for your review. Good or bad we always appreciate feedback.Unforutaley we can not reply directly to you as we do not have a property or case file to refer to. We would, however, be very interested to learn more of your experience as they seem contrary to the many positive reviews we regularly receive, it is therefore of concern.If you would like to expand on your comments please do feel free to email customer.service@cityrooms.com and a Director will investigate.Regards, Cityrooms
5/5
TrustpilotFound the whole online service very…
Found the whole online service very good and convenient. We dealt with Arturs who was very good at communicating the process and successfully helped us to get the house wanted. Great service from him, open and honest.
Thank you for the five star review, we're pleased to hear you've had a good experience with us so far. Have a lovely day, City Rooms.
5/5
GoogleI had a problem with mold on the wall in my room, Maristella was taking care about my room situation and in few days she sent someone to check and fix the issue. Professional and faster service 100/100!
1/5
TrustpilotAwful experience
Awful experience. They lied to us several times. They told us we can store bikes in the staircase, and it turned out to be a completely made-up statement.We rented our room in a flat where we had a living room. Later they turned our living room into an additional room to let it out. They also changed the locks on the doors once and locked us out for the whole night. The next day, they did not answer our call so we had to travel to the office in order to get into our room (!) we paid a lot for. They compensated with nothing in both cases. They also promised to bring a desk in the room, which they never did.They often say everything to convince you, but after you sign the contract they treat you unacceptably.I suggest you look for another company if you can. They are also overpriced. Not a customer-centric company.
HI DanielI’m very sorry to learn that you have been unhappy with the service provided by Cityrooms .The service you chose was renting a room only. Our contract with you covers everything, what is included and what is not. I did not find any clause in the tenancy agreement that allows you to store your bikes inside the communal area, in fact this is not safe. We we organised with you that the gigantic living room would be subdivided, you requested a rent reduction and we agreed. In fairness you should not complain about this.I completely understand the situation about the room lock issue that you had and can see why this was so frustrating. However from my investigation, I can see that our contractors resolved the situation in two hours after your reporting it, and one day rental was discounted as a good will gesture.Once again I am sorry that you feel Cityrooms is at fault but having investigated this situation I do feel that we acted in accordance with our contractual obligations & in a professional manner.Kind Regards,
5/5
GoogleI worked with agent Thomas Paul to find the right location for me. He was incredibly friendly, professional and really went the extra mile to help me. He is very reliable and even helped me with a crisis outside his role and out of working hours. I really appreciated the service he gave me and can recommend using this business and Thomas especially. Signed as a tenant of Langbourne Place.
Hi Phobos. Thank you for your feedback which has already been shared with Thomas Paul - he is very greatful. Wish you very good luck,
5/5
TrustpilotEverything was handled quickly
Everything was handled quickly, efficiently and with courtesy. I could not be more pleased. In particular Fabio my agent, I could not have dealt with the whole process any better. His support was invaluable.
Thank you for the five star review, we're pleased to hear that a member of our team was able to help you throughout the process. We will pass your kind comments over. Thank you again, City Rooms.
1/5
TrustpilotUntrusted agents
Bad agents as Nicolò at Stratford centre that first rent rooms promising us that he could have helped us with every issues with house and after he retires all he said saying he didn’t rent the room to us and we are on our own and we should sort issue ourselves. Really unprofessional behaviour from someone that are suppose to help. Not recommend to go rent anything from such person that says we could have count on them for every issue and then just leave ourselves on our own. Avoid this company and this agents at all cost.
Hi Francesco, we are sorry to learn of your disappointment. Whilst we completely understand your frustrations your comments regarding the service provided are of concern.As London's leading independent agent of over 11 years it is imperative we ensure the highest levels of customer care at all times. Not least for the thousands of tenants, we find homes for each year.The rental market is as you say busy, in fact extremely busy, and of course, hampered by ensuring we remain Covid-Secure. We do therefore expect property to receive high levels of interest and indeed multiple offers and therefore have rigid processes to ensure fairness and transparency.We therefore need to better understand what may have occurred in this instance, we have requested further details via Trust Pilot, however; if you would care to email customer.service@cityrooms.com elaborating on your experience and specifically what property & Cityrooms office you dealt with one of our Directors will investigate fully.Assuring you of our best intentions at all times, Cityrooms.
5/5
GoogleAgustina was amazing to work with and was very helpful in finding a room within my budget and providing temporary housing until my room was ready.
5/5
TrustpilotA huge thank you to Pablo from City Rooms!
A huge thank you to Pablo from City Rooms who absolutely went the extra mile for me! Could not be more grateful for his professionalism, efficiency and wisdom in what is a stressful and difficult rental market. Would recommend Pablo to anyone looking for a room in London in a heartbeat 👏🏻
1/5
GoogleThey stole money from the two cards I provided for payment. I had to cancel them and 48 hours before the trip, hire another hotel. These people take money from your credit cards for their personal use. Had to cancel my booking. Please avoid this hotel at all costs.
hi, please contact us by cs@cityrooms.com . thank you
1/5
TrustpilotAvoid if you can.
The first big red flag is that they don't allow you to view the room you want to rent (what kind of property agency does that!?).Still, I was happy with the pictures of the room and went ahead. Their customer service at point-of-sale is a huge attempt at diversion. They'll be very understanding, tell you about good deals, give you a free removals service, a (very cheap and crappy but usable) desk and chair if you need. But once you've given them money and signed the contract the mask comes off.They cheap out on everything, refuse to upgrade things that are blatantly inadequate or when say they will upgrade, either they're just really disorganised or they're stalling the process so that they don't have to spend money. The organisation and communication are atrocious, property managers don't answer their phones or emails.To top it all off, my room was near Hammersmith Bridge (the one that closed down completely). They moved in multiple people without informing them the bridge was closed, people who needed the bridge to get to work. Shocking and scummy.My room and its location are super nice, but the service is so bad that I just wanna get out of their grip. It's such a shame that such a beautiful place is operated by such a scummy company.AVOID IF YOU CAN.
HI Alex,We are very sorry to learn of your disappointment, please accept our sincere apologies. It is a surprise and we certainly hope to learn more, we understand our Lettings Manager has been in touch to fully discuss matters with you.In brief, our move in process certainly changed when Covid 19 started and what was a rather simple became complicated and fragile, ultimately we have been only looking to ensure all move ins are safe. You are correct, during lockdown we implemented a "free removal service" We can only apologise if the communications were not as you had hoped. This service was improvised in such a quick way that we did not have time to test iy beforehand. With regards to 'the Hammersmith bridge being closed', rest assured we had nothing to do with this 😂! In a positive note, I thanks for appreciating the property we rented you and your comments are not what we would expect and are taken very seriously, I trust our subsequent actions will go some way in restoring your faith in Cityrooms agents.Please accept our best wishes, we hope you are able to enjoy your new home in these trying times.
1/5
GoogleAwful awful agency, The heating hasn’t been working for 4 months since moving in ,contacted them numerous times and they blame the council instead .I asked for a portable heater as alternative now they trying to overcharge me on electric bill £60 extra . This morning contractors came in unannounced,(see pics below ) no warning whatsoever,and I’m now now speaking to solicitors. STAY CLEAR
5/5
GoogleNina is on the ball, sorting out the issues in the best way possible in a quick way. She’s a great professional!
5/5
TrustpilotIulia
Very helpful and efficient with their service. My lettings agent, Iulia was very positive and professional in helping find the right room for me, could not have asked for anyone better. Would gladly recommend to others.
Hi James, Thanks for taking the time to leave us a review, don't forget to recommend us to your friends:)
5/5
GoogleTommy has been nothing short of Briliant!! He has assisted with what we were looking for and so much more. I would 100% recommend this agency
4/5
TrustpilotWe're moving on a room next Friday and…
We're moving on a room next Friday and we were struggling with getting a viewing to confirm everything was as expected. Mark helped me out by picking me up from work at 5pm, driving me to the room to do the viewing and then dropping me home afterwards. He really went above and beyond in helping us to confirm and complete on the room let. He was polite and professional, even though his working day had finished. Thank you for your time
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
5/5
TrustpilotThe second time I have used cityrooms…
The second time I have used cityrooms and I wouldn’t go back to private landlords again. I have had a good experience both times, have been very professional, easy to contact and most importantly, always found me a room promptly.Jeremy of cityrooms helped me this time. He always went out of his way to accommodate any last minute viewings I requested. The web is easy to use and enables you to also contact property managers and payment of rent directly if you wish.I will definitely use again
Thank you for the five star review, we're pleased to hear that City Rooms and our team were able to support you, and good luck on your ventures. City Rooms.
1/5
Google⚠️ VOID and SCAM ⚠️ I can't give 0 stars unfortunately, but if I can do anything, it's prevent you from going to City Room, and this for many and far too important reasons. For my case, I chose a suite room which I rented for £1,230 per month with my girlfriend in a 4-bedroom apartment next to London Bridge. The photos were very seductive... but absolutely not representative of reality. - Building in poor condition with an elevator that only worked for 1/2 days - A fridge that produces condensation (a pool at the bottom of the fridge of 10 cm every week to clean) and no one to come and see, repair or change the fridge - wifi that we had to beg to finally get after 4 months of persistence - a cleaning lady who cleans absolutely nothing (I might as well tell you that we lived in monstrous filth for 6 months). Now the most important thing, at the time of signing the lease, the employee was already in too much of a hurry for my liking to make me sign that I was stressed about it. I was staying in London for 6 months and had warned him well. Only doing 1-year contracts, this employee promised me that he would do what was necessary towards the end of my stay to close my contract. As you can imagine, this was absolutely not the case. Arriving during the 5th month, I again specify my departure to the agency which offers me 3 possibilities. (Pardon??) 1) The first, pay the agency and find the new tenants myself. (full-time day in the hotel industry of course I have time). 2) The second, pay the agency until they find a tenant themselves as well as a few costs here and there. 3) the last and most attractive, pay the agency the equivalent of 2 months' rent (i.e. £2460) and my contract would be closed. Of course, the employee made absolutely no attempt to help us, young 20-year-old interns, In short, I sincerely wish you never to go there and above all to find an apartment without their help. Thanks for reading (or rather, I beg you).
Hello Guillaume, apologies for the delay in response. It is unfortunate to hear you are not happy with our service. You can email service@cityrooms.com to discuss any repairs. Please also email us at customer.service@cityrooms.com so we can discuss these matters further. Thank you.
1/5
GoogleThe experience that I'd faced at CityRooms had been very unpleasant, to the point where I'd suffered from short term depression. There had been a number of issues with the property that I'd rented for 12 months. These issues had ranged from smoking in the house, faulty kitchen appliances (unsafe to use), rude tenants and poor customer service from the Property Manager and Managing Director. During the 12 months that I'd stayed at the property, a number of tenants had passed though, on average one every three months. The tenants had stayed for a few months and caused havoc, such as smoking in the house and having late night parties during the working days of the week. I got the impression that the vetting procedure for screen tenants based on employment and previous tencacy were nonexistent. Numerous complaints about the issues caused by fellow tenants had been ignored the Property Manager (Giovanni) and Managing Director (Jorge) had ignored my emails and calls to the point in which I'd had to contact the PRS. My experience with comunnicationg with bar far the most unprofessional experience that I'd encountered, as he was rude and disprespectful during a call in which I'd managed to catch him on. Again similar to that of the Prooperty Manager, he'd ignored all previous emails. Calls and texts. Following the check out from the property I'd faced issues on receiving my deposit in full. CityRooms had falsely added a number of cleaning fees, aswell as making claim of gas and electricity over usage during the 12 months tenancy, as the entire house is collectively accountable for the gas and electricity over usage. Another point that was hidden in the contract had been the check-out charge of 50.00, which is not detailed in the contract of what this charge includes! I strongly will not recommend CityRoom to anyone that wishes to rent a property in London based on the service I'd received!
Hello Rushpal, it is unfortunate that you haven't had a positive experience with us. Please contact us at customer.service@cityrooms.com to discuss these matters further.
1/5
TrustpilotUntrustworthy advertising *STAY AWAY*
Very untrustworthy company. The room was advertised as “all bills included” which is where they give you a monthly allowance of bills. When I left the room after 18 months I was served with over £200 worth of debt that I had no idea was growing every month I stayed there (they never contacted me to inform me I was racking up this debt). They allow £30 for bills each month and the average that was actually used was over triple this (£97) so the allowance is obviously not fit for purpose and is designed to entice people to get a room and then the company will almost 100% be keeping a big chunk of your deposit. Also They were very slow (took over 4 months) and unprofessional in sorting out WiFi (was running at 1mb) even though the room was advertised as having super fast WiFi. They take a very long time to respond to emails and when they do they are normally passing the buck. I will be staying well away from this company and would recommend people seek others unless they want a poor service and to lose a lot of their deposit.
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at customer.service@cityrooms.com. Thanks
1/5
TrustpilotTerrible experience.
Don't believe a single word they say before signing a contract with them. We asked for a 2-months contract, their agent told us that the minimum was 6 months, and then he misleaded us into signing a 1-year contract saying it was "more flexible", which was all a bunch of lies since we met other tenants with 2 and 3-months contracts during the following months, and we still don't know what the "flexibility" was about. They just want people to sign long-term contracts to take money from them if they're forced to leave the property earlier, like what happened to us after the Coronavirus. We lost our jobs because of the lockdown, we had to leave the country to go back home, and they forced us to give them 2000£+ pounds. When I went to the office and talked to the manager about the lack of transparency of their agent, he essentially told me "The contract is signed, so there's nothing to discuss about it". Honestly, making money over people who lost their jobs because of a global pandemic that affected EVERYONE is disgusting.Talking about the apartment itself, when we arrived we found it dirty, with several stains on the carpet, and also with several maintenance issues (broken window locks, broken drawer inside the freezer with a sharp edge, an exposed electric socket and more), I've reported everything to them, some of these issues were fixed, but some of them have never been fixed in 9 months of tenancy.I wouldn't recommend this agency to ANYONE. The level of lies and unprofessionalism: far too much.
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at customer.service@cityrooms.com. Thanks
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Tell us what you need and we'll put you in touch. City Rooms hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
