5/5
GoogleKarol provided a great service.
Trusted Agent profile · London
City Rooms London reviews
★★★★★
1,166 reviews across 2 platforms
3-5 Globe Road, London, E1 4DT
City Rooms's office in London, at 3-5 Globe Road, is rated 3.2 out of 5 across 1,166 reviews on two platforms, including 546 Google reviews rated 3.3.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google2/5
TrustpilotStay far away from this company
Stay far away from this companyA company you should go to only if you need accommodation in very short notice. They place you in properties without telling you the true amount of housemates you’ll have. They advertised a 3 bed/3 housemate flat to me only for me to find out both rooms had 2 people living in them so it was actually 5 of us in the 3 bed flat!This then affects the electricity of course which they conveniently allow to be overused until they inform you of the overusage bill owed at the end of your tenancy. Truly terrible company, rude team who do not respond to issues in good timeI cannot stress to you, do not give this company business unless you have absolutely no choice. They have somewhat decent flats on offer (location was great) but there are better letting agents out there
Agent replied · 10 June 2024
Hi JoeWe are very disappointed and concerned that your experience was unsatisfactory.Your comments have been referred to Cityrooms management's Director who will endeavour to investigate your case and respond ASAP.However, please note we are unable to confirm your case by the name provided, please email cs@cityrooms.com so that we may confirm your name & property and address your issues.Regards Cityrooms
5/5
TrustpilotMr Cristian & Mr Lari
Mr Cristian & Mr LariBeen in my flat 4 , 186 Blythe Road Very specialist and helpful, clever about Plumbing stuff and Boiler , well done after 6 month cold shower now I have hot shower , great team Thank you Mahdi Gazari
Agent replied · 10 June 2024
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
5/5
TrustpilotThanks Alex
Big thank you to Alex who helped greatly with my move to London. He listened to what my requirements were and gave good options. I'm very happy with the room I selected and Alex was always available to answer any questions I had.
Agent replied · 10 June 2024
Hi Savanna, it's great to hear you were pleased with the service you received. We hope it was a smooth move in:)
5/5
TrustpilotThank you Chris
I would like to say thank you to Chris who helped me to find a room in London, his respond is very quick and friendly even out of office hours. He is very informative and is familiar with the property market of London.
Agent replied · 10 June 2024
Thanks for taking the time to write us a positive review Kelvin.
4/5
TrustpilotWe viewed a few properties with Eva and…
We viewed a few properties with Eva and eventually found the right one to rent. Eva was super quick and responding throughout the whole process, very friendly and professional too. We didn't have any issues at all, very honest with their feedback and property viewings.Being first time renters and not 100% sure of the process it was great when she kept us in the loopWould use again.
1/5
TrustpilotDON'T TAKE ROOMS FROM THEM WORST…
DON'T TAKE ROOMS FROM THEM WORST EXPERIENCE!!!!I booked a room in London online for the period of May 2024 to July 2024, and it turned out to be a terrible experience. I paid for the entire month but they arrived at 10:00 AM on the last day of the month and insisted that I leave the flat. When I questioned this, they claimed that I should leave one day earlier. Despite my objections, I had to vacate the property.This agency also made HIDDEN DEDUCTIONS under the guise of a cleaning fee and additional utility charges for a room that lacked proper amenities.NO PILLOWNO BEDSHEETNO BLANKETNO CLEANINGNO FAN OR HEATINGOVERCROWDED PROPERTYCLEANING ONCE A MONTH is completely a joke
1/5
Trustpilotwhatever you do not deal with them. and if you do not give them any payement until they have signed a contract and sent it to you.
whatever you do, Avoid them like a plague.They act as if you have to beg them to live in their rooms. They do not tell you the full details of an agreement before you pay the deposit or rent upfront, and they waste your time and only tell you what they need on the day before you are due to move out. Basically keeping you captive so that You don't have a choice if there is an issue. But they are good at refunding you. So that is the only good thing. But you have to cause a scene before they agree to refund you. I suggest you STEER CLEAR FROM THEM.They were shady in the way the dealt with me.
Agent replied · 10 June 2024
Hi Noel Agabi,.Thank you for your comments. We understand these situations are stressful and I apologize on behalf of the tenant that did not move out on time for this inconvenience.To help you understand the situation I thought it would be best to bullet point the facts and what has happened.We have served the correct notice as per attached web links show: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/809058/Form_6A_INTERACTIVE__1_.pdf& https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/805537/Notes_to_Form_6A.pdfAs this is a prescribed document, we cannot change it as it has come from Central Government and if we do change anything it will be then invalid and can’t be reserved for another 2 months.Our governing body and other industry bodies have contacted Government advising that the wording is incorrect and gives the wrong impression to the tenants.I have also added a screen grab of the web page showing the wording which reflects our document below.What is slightly worrying is that local authorities have advised the tenant to stay put (even though they know the document).So unfortunately, our tenant has gone to the council seeking advice after we have advised that he couldn’t stay on for a few extra days and the notice will still stand. As if we had advised that they stay on, we would have created a new tenancy agreement and the Sec 21 would have been invalid.To say that this part has been mismanaged in my opinion is unjust and we have done everything by the book to make sure that you were not protected. We always give you the correct advice and not jeopardise any legal standing as per our conversations before Christmas when you made the first interest on the property.Moving forward, if the tenants do not move out, we always offer an alternative suitable property to our customers until the one they had booked becomes available.You have left a Trust pilot review, which is your choice but I do believe that in this case it is incorrect due to not having the full facts and so we will be responding to this in full.So, I hope you can now see that we have acted accordingly, and it is the council who you may want to address this directly to as they have given the advice to the tenant not to move out. Unfortunately, as I have mentioned to you previously, there were very little options, however we are satisfied that you were immediately refunded.If you have any further questions, please feel free to contact us at cs@cityrooms.com
5/5
TrustpilotMy agent Flor was a great advisor
My agent Flor was a great advisor, point of contact and all round communicator who helped me through the process of renting my room from start to finish. I would definitely recommend using city rooms in the future
Agent replied · 10 June 2024
Thank you very much
5/5
GoogleKarol did amazing job
5/5
GoogleNina exudes efficiency and professionalism in every aspect of her work. Her attention to detail ensures tasks are completed accurately and on time, while her strong work ethic sets a standard for excellence. With Nina at the helm, projects run seamlessly, earning her well-deserved praise as a cornerstone of reliability and proficiency.
Agent replied · 24 August 2024
Dear client, thanks for your nice words! Best wishes, City Rooms
5/5
TrustpilotRecently Rented a room
I recently rented out a room via City Room and must say their process is pretty streamlined. Most of all Michele who was my property manager made my movement into the property very easy and stress free. He is always available for any questions and response time is even quicker. I remember even while on holidays or on a non working day he up to assist his clients without any hesitation. Well done Michele keep up the good work. Cheers, Tyson
Agent replied · 10 June 2024
Thank you very much for your kind review.
5/5
TrustpilotAmazing service from city rooms and…
Amazing service from city rooms and Andres was a fabulous host made us feel welcome From the get go, took his time to answer any questions and made us feel very welcome. Think he deserves a raise 😉
Agent replied · 10 June 2024
Thank you for the five star review, we're pleased to hear that a member of our team was able to help you throughout the process. We will pass your kind comments over. Thank you again, City Rooms.
5/5
GoogleVery good experience with City Rooms, a serious agency for renting accommodation in London. A big thank you in particular to Thomas Paul, who helped us find an apartment very quickly when we were in an emergency, then who remained very responsive and accommodating throughout our stay. If you have the slightest problem or question, you can contact him directly on Whatsapp. I recommend.
Agent replied · 24 August 2024
Dear Megane, Thank you for taking the time to share your positive experience with City Rooms. It is great to hear that you had a very good experience with our agency and that you were impressed with the level of service provided by Thomas Paul. We are thrilled that Thomas was able to help you find an apartment quickly and that he remained responsive and accommodating throughout your stay. His availability through WhatsApp is a testament to our commitment to providing exceptional customer service. Your recommendation means a lot to us, and we are grateful for your kind words. We look forward to the opportunity to serve you again in the future. Best regards,
1/5
GoogleChoosing city rooms was the worst choice in my life. From the first day of moving in, the sound of the ceiling squeaking was so bad that I requested improvement. The property manager is really incompetent. My 8-year-old nephew will do the smarter and better job. The property manager arranged a contractor without confirming the upstairs resident's schedule and was repeatedly repelled by the resident.The property manager should have checked the resident's schedule, explain the situation and arrange a contractor. The property manager made the same mistake over and over again. To be honest, I was surprised because I have never seen such a stupid person like this property manager in my country. The fact that such an incompetent person works as a property manager represents all of this company. After the occupants upstairs moved out, they had a great opportunity to do some work, but they didn't do anything. I guess they forgot because they were crazy. They made the same mistakes even after the new resident moved in. Finally the contractor came and nailed it, but the noise didn't improve at all. I was willing to accept it if things got a little better, but nothing changed. So I was convinced. Their purpose is not to resolve noise, but to make an excuse to "arranged a contractor" when I wrote the review. The squeaking noise of the ceiling lasted for four months, and I woke up every time the person upstairs moved, causing sleep disorders. Their irresponsibility and negligence caused me a health hazard. I will not forgive them forever. Make sure you take responsibility. I asked them if they could suggest an alternative if they couldn't solve the noise, or when the contractor would come next, but they've been ignoring me for long time. I hope that this company will go bankrupt as soon as possible and that the day will come when Londoners can live with peace of mind.NegativeResponsiveness, Quality, Professionalism
Agent replied · 26 December 2024
Hi Mizuki. We are sorry to learn that you have been unhappy with the service provided by Cityrooms. However, after reviewing your case with our property manager, I believe you have failed to be transparent in the events and how they happened. All works have been prescheduled. This means, yourself along with your flatmates have received an email from us prior to our visits. We organised through our property manager the job when first brough into our attention (2 days after you reported). It is true and with regret your flatmates did not allow access to the property to our contractor. This inevitably delayed the process. Although, the appointment was organized a few days later, your flatmate once again did not allow our contractor to perform the work. For clarity, your flatmates informed our property manager that she was going through a difficult time, and she was not prepared to allow our contractor into her room. We informed you immediately about this. We have informed you that once the tenant moves into the property it is then the responsibility of the superior landlord to manage the external works in their own discretion. We completely understand the situation and can see why this is so frustrating. However, from my investigation, I can see Cityrooms has tried to help in the situation, and we are proud that the issue was resolved regardless of the challenging circumstances. Once again, we are sorry that you feel Cityrooms is at fault but having investigated this situation I do feel that we acted in accordance with our contractual obligations & in a professional manner. We understand the pressure and it is incredibly frustrating to not be able to complete the work but being abusive isn’t helpful or acceptable as you say and certainly, we do not tolerate this from you or anyone.
1/5
GoogleBad experience from the get go. Thomas the French skinny agent mislead and provided false information on multiple occasions to my friends for a property in East London, also giving them a different postcode from the real one. After a couple of days we received a call from one of tenant currently living at the property, that he was going to show us the property, appalling service. Never heard before that estate agency use tenants to carry out viewings on behalf of the agents. This company deserve to be shut down, frankly I don't know why trading standards doesn't act quickly. They must be having thousands complaints about this dodgy shady company.
5/5
GoogleHad a great experience with City Rooms, and in particular with agent Fabian really professional and friendly. He was always quick to respond to my emails and resolved any issue on the same day or day after. Thank you also to Jamie, you’ve done an amazing job helping us resolving issues in our apartment. I totally recommend City Rooms if you are struggling to find a property in London as they have so many!PositiveResponsiveness, Professionalism
Agent replied · 24 August 2024
HI Fabrizia Thank you for your comments. They really mean a lot to us. Your comments will be passed to Fabian. Take good care.
1/5
Trustpilotworst customer dealing and refund policy
The worst experience so far in finding rooms. The agent took token money from me for a room in old street while it happened to be in Hoxton. he kept contacting me until I didn't give money. After that, they don't care about their customers. They take money from customers by pressurizing and taking advantage of their situation them and once you give money you are bound to them.I gave 185 gbp in august and when I asked for refund they said they wont and I have to take a room through them.would suggest not to consult this company.I would suggest company to not misguide their customers and let them know everything before swiping their cards.
Agent replied · 10 June 2024
We are sorry to hear of your disappointment, we will do our best to clarify the position for you.As a letting agent part of our obligation to the property owner is to qualify/reference any potential tenant, one of these checks would be to ensure they are able to financially afford the rent for the duration of the tenancy.So as we work on behalf of the property owner we have a duty of care to ensure they are protected. If your application was not completed, or you discontinued your interest the holding deposit is then nonrefundable. This is of course not a company policy, but part of the tenant fee ban. We would therefore wish you the very best of luck finding your new home.Kind Regards
5/5
GoogleI spoke with Tommy via a spareroom ad. He was extremely quick to reply on WhatsApp, he was able to navigate the difficulties of moving to London to find accommodation, within budget and as a student and was also quick to ensure I could secure a good opportunity quickly when it presented itself and was very kind towards my circumstances. He was super understanding of my preferences and kept helping me even when I myself wasnt super quick to reply or decide on things. In the end when I found another opportunity he was honest and kind of to give me the unbiased advise to take that opportunity and so had my interests at heart. Really nice friendly and helpful guy!
5/5
GoogleMatthew House who is the company director has been a joy to work with. He has taken great care with the properties City rooms have sublet and has always been super reliable in regards to getting maintenance issues resolved in a timely manner. They have a super friendly team who are responsive via phone and email. I would definitely recommend to both landlords and tenants. Matthew has made working along side him and the company very pleasurable and easy. And can confirm he will go the extra mile for his clients
1/5
GoogleI'll start by saying that if I could have chosen 0 stars or even less I would have given them with all my heart. So two days ago the nightmare finally ended, in fact after 1 year of contract my girlfriend and I were FINALLY able to leave the property that this HORROR of an agency had rented to us. Let me start by saying that the property itself was also nice and we had a good time in the 1st month. From the 2nd month onwards the nightmare began (a succession of problems that were ignored by the agency and which many times we tenants solved by paying external people). I WOULD LIKE TO PREMISE THAT WE PAID £920 for a room with private bathroom + 24-hour assistance (which wasn't true because no one answered after 7.30pm). So I will only mention the most serious problem of all, otherwise I could write a book and honestly I'm already wasting too many words on people like this. • LACK OF HOT WATER FOR 16 DAYS in the month of DECEMBER (in that period the temperature was between 4 degrees and minus 2-3). At that time my girlfriend and I worked at night and when we arrived home (4-5 in the morning) frozen due to the cold we were forced to take a shower with frozen water. So it was that by mutual agreement with the other tenants we began to bombard them with calls in which we were told that they would come that day to fix the boiler, a conversation that continued for 15 days. On the 16th day when they finally fixed the boiler, we very angry tenants called the agency, in particular the manager Giuseppe (from Catania) to request a deduction from the monthly rent for the inconvenience caused to us, the first thing he told us was that it was not possible to deduct money from the rent (which is not at all true when basic necessities are lacking), in fact he even invited us to pay the rent (since we were two days late) otherwise it was forced to apply penalties. STAY AWAY FROM CITY ROOMS, THEY ARE SCAMMERS.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 24 August 2024
Hi Giuseppe Thank you for your comments and please accept our sincere apologies for the delay in resolving your issue. Unfortunately, and very frustratingly the initial contractor let us down, he took a week to investigate the fault & provide a quote for a replacement unit. The landlord then requested a 2nd quote which was received and authorised the same day. On the day of delivery, nearly 1 week later it was discovered that the unit was an unusual size and therefore wouldn’t fit as you describe. A specialised appliance had to be sourced, was authorised by the landlord the same day and was ordered immediately after. The contractor then replaced the boiler elements and installed the parts needed. He had switched off the isolation switches to some of the other appliances, but he switched them back on two hours later. Once again please accept our apologies for the delays in finding a suitable replacement parts. Whilst the situation was exasperated by the initial contractor, we should have followed this up with them in a timelier manner and kept you updated, we didn’t, and we are sorry for this. We are currently implementing an improved automated follow up system with our software provider which will prevent instances like this. Thank you for your review, once again apologies for any inconvenience caused. Take care and stay safe
5/5
TrustpilotA great experience
A great experience, thank you Fabio, very professional and helpful, especially under the current circumstances, kept in touch on a regular basis and went over and above to find me a good room in a great property. Highly recommended.
Agent replied · 10 June 2024
Thank you for your kind review. We take great pride in our customer service and believe customer satisfaction is key. We're pleased to hear that a member of our team was able to help you. City Rooms
1/5
TrustpilotThis housing agency is a scam!
This housing agency is a scam!! They take advantage of the housing crisis in London. They lie, and talk to their customers like criminals. Their emails look like scams. Do not trust then!!
5/5
TrustpilotJafar is the a really helpful agent and…
Jafar is the a really helpful agent and he has helped a lot and will help a lot of people find a home that is good for them.
Agent replied · 10 June 2024
Hi TylerThank you very much for your review. This will be forwarded to Jafar which we are sure he will be very happy to read.Take care
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